Latisys Reviews

Updated August 16, 2014
Updated August 16, 2014
10 Reviews
2.1
10 Reviews
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Peter Stevenson
3 Ratings

Employee Reviews

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  1.  

    Its work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Latisys full-time

    Pros

    Its work in the technology sector exposing you to a variety of customers, support, and systems.

    Cons

    Slow to react, update, respond. Like any company fails to communicate well within itself leading to some factional behaviors. Seeks outside help before asking their own employees what is going wrong.

    Advice to ManagementAdvice

    Seek help from within first, and plan a course of action with feedback that employees provide.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Up and coming organization with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Latisys

    Pros

    Company culture is great. The work life balance in particular is the best I've had at at any job. There's a very personal "feel" to the company. The CEO, Executives and HR are very approachable. The company cares very much about how employees are doing and how they like working there. The company is also doing very well business wise and is expanding internationally.

    Cons

    It is a smaller company, but they are growing quickly. Because they are smaller, they don't offer everything a larger company might such as tuition reimbursement and a 401k employer match. The salaries and benefits are otherwise very good and very comprehrensive.

    Advice to ManagementAdvice

    They are in the process of creating more structured training programs, which is certainly needed. My advice would be to implement the 401K employer match and tuition reimbursement to make the benefits more competitive and support employee education and development.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Get your foot in the door, then get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Technician  in  Englewood, CO
    Former Employee - NOC Technician in Englewood, CO

    I worked at Latisys full-time for more than a year

    Pros

    They do put some profit back into the datacenter, so you are working with more modern equipment.
    It's a good place to get 6 months to a year of experience.
    Okay solo benefits that are covered by Latisys (Okay health, mediocre dental).

    Cons

    Another review mentioned the dangling of a carrot to get you to stay with the company - this is still true. You will be told that the company almost always hires from within, and that, "the turnover is 1-2 years, but that's because people are moving up in the company". This could not be further from the truth. Managers of other departments refuse to hire from below, instead preferring third-party candidates or contractors. HR will refuse to allow departments to hire from below because of one bad hire, and will not come up with a solution.
    You will be told that you have every opportunity to move up, but unless you do every little thing in your current position absolutely perfectly, as well as doing a large chunk of the job you are trying to move into, you won't go anywhere. If you do move up, it will be for well below market rate.
    Very poor wages (33%+ below market rate), no 401k match, poor spouse/dependent coverage prices on insurance plans.
    Micromanagement galore from managers miles above your pay grade. Other departments and upper management see the lower technicians and engineers as a great place to dump blame when something goes wrong.
    Upper management is fine with you as long as everything goes exactly right, and nothing happens to go wrong. If something does go wrong, you'd better hope you're covered 3 different ways, or you will be blamed (even if you did everything exactly as you were told).
    Upper management has an annoying refusal to listen to anyone on the lower rungs when they suggest a process improvement or warn of an impending failure, but will happily blame the same employee when said failure happens.
    Direct Managers can send mixed messages (happy conversation with you one moment, and then in less than a day, calling you and threatening written warnings and termination for minor mistakes).

    Advice to ManagementAdvice

    The current "caste system" in place ("Tier 3, systems, networking, and IT, will hire out of Tier 2. Tier 2 will hire out of the NOC.") is very much broken. The last 4 openings for a Tier 2/3 position I applied for, and for 3 of those 4 positions, I never heard a single word in response (the fourth, I got a very short interview by a very uninterested interviewer, and also had to push -- hard -- for a response, and never officially received one). The internal hiring needs to be done based on knowledge, experience, and enthusiasm, not based on what position you're currently in and how long you've been there.
    Give more internal praise, and less internal scorn. In my time at Latisys, I received multiple "written warnings" (that threatened termination) for very minor incidents. I received only one award, for something that I had to give 200% for. I would've never received any kind of recognition had I not blew away an employee in systems with my knowledge of the deployed systems. Employees in the lower rungs are not noticed at all, until something goes wrong. Then they are happily saddled with the blame, written up, and threatened with termination!
    I was once told that the "written warnings" are used as "learning tools" and that they hold no real bearing on your performance, wages, et cetera. If this is true, then you need to remove the words "grounds for termination" from them. Don't tell me they hold no bearing when the last thing in them is "keep it up and you're binned".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Don't waste your time applying at Latisys!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Technician  in  Oak Brook, IL
    Former Employee - NOC Technician in Oak Brook, IL

    I worked at Latisys full-time for more than a year

    Pros

    Non, absolutely none whatsoever! Don't bother with this company! in less then a year you'll be fed up looking for another job

    Cons

    This company has a revolving door employment policy and is one of the worst paying data centers in the area. On the average this data center loses a NOC technician every 3 months, mostly due to the poor management. I don't even think the management even deserves one star in the ratings, that's too good. When I left, half the NOC team was looking for another job. You'll work 12 hour shifts and you will spend most of you time dealing with checking in customers, getting packages for them and doing paper work. This is not a typical NOC position monitoring the network, it's more of a low level administrative type position. Even tier 2 spends most of the time doing audits. If your looking to get solid networking skills look elsewhere.

    Advice to ManagementAdvice

    This question is a waste of time as the management of the NOC is completely disconnected from their employees and treats them like disposable children.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Frustrating and ultimately unrewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Latisys full-time for more than 5 years

    Pros

    Lots of cool technologies to work with
    The customers appreciate the hard work of the tecnhical staff
    Aside from most management, very good people that work there

    Cons

    Pay was well under market rate
    Long, long hours contributed to many employees leaving due to burnout
    Often very difficult to voice difficulties to upper management

    Advice to ManagementAdvice

    Get in the trenches with the employees once in a while and *listen* to their concerns.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Overwhelmingly neglectful upper-management & HR, and the worst Data Center to work at in the area.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Technician  in  Ashburn, VA
    Current Employee - Service Desk Technician in Ashburn, VA

    I have been working at Latisys full-time for more than a year

    Pros

    Job security. Seriously, it is pretty good. You have to try extra hard to get terminated. Health benefits are OK as well. A permanent position of misery is still a permanent position, so at least there's that.

    Cons

    If you're thinking about working at Latisys doing tech support, there's a couple things you should know:

    1. No worth-while training. You'll have to get as much as you can out of shadowing people, just hope they're able to take time to teach you anything in between an always busy ticket queue and phone calls coming in.

    2. Everyone on the desk is absolutely miserable and trying to get out. In recent months we've lost nearly all of our star techs and management didn't do anything worthwhile to try to keep them around-- some weren't even given a good-bye. Your day is far more stressful than the average help desk position, and you will be met with extreme reluctance from upper support staff in seeking assistance on issues despite their lacking work-load. 13 hour shifts are going to go by painfully slow.

    3. The pay and raises are extremely laughable (especially considering the hours), as are the perks. Talk to any employee at any other data centers in the area-- they all get more. Upper management is convinced the company is giving you the world with what's considered the standard at any IT company worth-while, but you better feel lucky to be there, and though they want you to get high level certs, they don't want to pay you what you're worth anywhere else once you get em.

    Getting recognized for even the most trivial of an award comes easily for any other department EXCEPT the people at the desk who actually interact with the customers and are keeping them happy.

    4. You won't get to touch as many technologies as you're told, so if you're someone looking to come in and get a lot of experience, prepare to be disappointed. Severely. You're much better off in the NOC if you want time to learn things and study.

    Advice to ManagementAdvice

    Remember this: YOU'RE the ones making decent money, not the people under you. You cannot expect to keep a staff happy when they're not getting competitive wages.

    You started with a brand new department, and they all have come to the same conclusion that you are failing to deliver what's needed at all the meetings. The majority of the people you pointed to as examples of what to aspire to be have left the company within a short time period of one another-- what does that tell you?

    As for HR: What are you doing with the feedback from all the exit interviews? Any time someone leaves, they ask the rest of the team what they'd like to say on their behalf so that maybe you'll do something to try to change the culture for the rest who of us still here, but you haven't thus far. You really need to give special attention to your tech support teams with the current status quo.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    A "Green Pea" shop to be avoided.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical  in  Englewood, CO
    Former Employee - Technical in Englewood, CO

    I worked at Latisys full-time for more than a year

    Pros

    Not many! The people are generally nice so the attitudes are pretty good most days. Most employees are "green peas" - new to the industry. This is usually their first job, sometimes second. Enthusiasm is high and eagerness to succeed is present until it is bled out due to managements "replaceable cog" mentality.

    Cons

    Where should I start! Management tends to blame employees rather than the process for failures. Advancement is dangled like a carrot but there really is none. Anybody who has moved up did so in earlier days. People turn over quicker than burgers on a grill and because of that confusion and inexperience run rampant, hand in hand with low morale. Raises for some are measured in nickels and dimes while exec and sales people take weekends to tropical getaways - go figure!

    Advice to ManagementAdvice

    Pay prevailing wages and stop pushing certifications so you can get discounts from your solution partner! Treat employees like you provide a platform for a vocation, not a hobby club house for geeks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Like anything in life - It is what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Latisys full-time

    Pros

    Excellent learning and earning potential in the markets the company serves in.

    Training in various areas of technology is available, however it is mostly in the form of online training. Instructor lead training also available on a case-by-case basis.

    Cons

    Like any company - could use more human capital.
    Potential limitations in advancement, depending on role in company.

  10. 2 people found this helpful  

    Great place to work before it was Latisys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Latisys full-time for more than 3 years

    Pros

    Some of the employees are great, though many of them have jumped ship

    Cons

    Management is generally clueless and does not particularly care about their employees, many of the old timers are caustic jerks who have stepped on many others to get where they are now

    Doesn't Recommend
    Neutral Outlook
  11.  

    Intelenet Global services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Latisys

    Pros

    It is more of a time filler. If you dont have a good job or are sitting hom then you should join a call centre like intelenet.

    Cons

    there is no real career path or growth.

    Advice to ManagementAdvice

    no Advise

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