Laura Secord Reviews

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2.8
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Bryan C. Crittenden
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13 Employee Reviews

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  1. An okay job for highschool/college

    Former Employee - Sales Associate in Montreal, QC (Canada)
    Former Employee - Sales Associate in Montreal, QC (Canada)

    I worked at Laura Secord part-time (Less than a year)

    Pros

    -Being around delicious treats all day (gets boring after a while though)
    -Sometimes get tips from generous customers (at ice cream section)
    -30 % discount

    Cons

    -No real benefits
    -Very little encouragement (free treats)
    -Long hours standing up
    -Sometimes, there is really nothing to do (often due to poor management)

    Advice to Management

    -Do not organize competition between co-workers for sales. The co-workers should form a team, not step on each other.


  2. A fun environment to work in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Laura Secord full-time (More than 8 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Love the customers! It's fun being the 'bad' influence!
    Strong selling culture, and the training can be utilized in future jobs.
    Great starter job for a friendly outgoing person.

    Cons

    Wages are non-competitive.
    Long waiting period for benefits for full time.


  3. Good job for someone in school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder/Sales Associate in Brampton, ON (Canada)
    Former Employee - Key Holder/Sales Associate in Brampton, ON (Canada)

    I worked at Laura Secord part-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good to gain retail/customer service experience.
    Flexible schedules.

    Cons

    Can't really think of any


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  5. sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Laura Secord

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Exceptional co-workers who are great to work with, learned alot about sales during my time there. Fast-paced environment, competitive

    Cons

    Head office people are not kind and they accuse people very easily. They should inform their employees of stuff that is happening to the company


  6. Laura Secord

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ottawa, ON (Canada)
    Current Employee - Customer Service Representative in Ottawa, ON (Canada)

    I have been working at Laura Secord part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good discount, easy work, 50% off days around the holidays, overall a fun place to have a part time job! Easy to find ways to stand out by making sure you keep the store clean, stocked and presentable. After 2 months working there I am already akeyholder and closing and opening by myself.

    Cons

    You are dealing with the public directly as a csr so other than the odd complaint about the size of the scoop (which is a regulation scoop) or complaints about the prices there is nothing exceedingly difficult.


  7. Nice place to work, if not boring and dead-end

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Kitchener, ON (Canada)
    Current Employee - Sales Associate in Kitchener, ON (Canada)

    I have been working at Laura Secord part-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    30% discount, ice-cream tasting, samples

    Cons

    boring, easy, customers are the worst as in every job

    Advice to Management

    nothing here


  8. Good first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Mississauga, ON (Canada)
    Former Employee - Sales Associate in Mississauga, ON (Canada)

    I worked at Laura Secord part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting to try out ice cream and chocolates (and eat as much of it as you can when the boss isn't looking)

    Cons

    If you want us to upsell, we should be getting incentives/rewards for it

    Advice to Management

    Better pay for your retail staff


  9. Very unorganized and very bad communication from Upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Laura Secord (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The best chocolate and ice cream around. Amazing loyal customers.

    Cons

    District managers do not listen to employee concerns. They expect far too much from sales associates and give nothing for incentives.

    Advice to Management

    Listen to what we are telling you. We are the ones that work in the store. We know what our customers want. Each store has different needs.


  10. Good product, no upward movement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Laura Secord full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good product, happy customers mostly

    Cons

    no bonus, bad benefits only after 12 months

    Advice to Management

    Get everything in writing


  11. This is an easy part-time job for someone who is looking for their first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Vaughan, ON (Canada)
    Former Employee - Cashier in Vaughan, ON (Canada)

    I worked at Laura Secord part-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Got to sample chocolate and ice cream, not too busy most of the time, got to work with friends, make gift baskets

    Cons

    Giving out samples, place got really messy therefore the cleanups take a while, sometimes had to work alone

    Advice to Management

    Treat employees with respect



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