Le Château Reviews

Updated March 28, 2015
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2.7
75 Reviews
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Le Château Vice Chairman and CEO Jane Silverstone Segal
Jane Silverstone Segal
32 Ratings

Pros
  • We do receive a great discount (although in order to afford the clothes we need it) (in 9 reviews)

  • Great work-life balance (at least at my store) (in 4 reviews)

Cons
  • low pay, no chance of raise (as i was told - due to the current economy) (in 5 reviews)

  • coaching methods, customer service standards are quite ridiculous, un-ethical (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Too bad the pay was so low...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Le Château

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great discount, I always had the mostly current fashion look and great shoes!!
    fantastic, hard working, well trained employees!

    Cons

    Horrible pay! Four years in a row they did not give any sort of raise due to cut backs. And I'm talking about people who truly deserved it. They lost a lot of great people in a short period of time.

    Advice to Management

    Fight for your staff that deserve it.

  2. As is commission based salary, your success depends on your ability to sale...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Stylist in Edmonton, AB (Canada)
    Current Employee - Sales Stylist in Edmonton, AB (Canada)

    I have been working at Le Château part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you go for it, you get it...

    Cons

    Not all seasons have the same sales levels, then you would get ups and downs in your pay check...it is very competitive and work environment usually turns harsh...

    Advice to Management

    Do not let the work environment to turn hostile when two or more sales specialist have differences due to rivalry for getting the best guests on the sales floor...

  3. Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON (Canada)
    Former Employee - Assistant Manager in Toronto, ON (Canada)

    I worked at Le Château

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great HR Manager and DM. Concerns are immediately met. Usually have great people to work with

    Cons

    Below average work conditions. Salary does not reflect work performed

    Advice to Management

    You get what you pay for

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Toronto, ON (Canada)
    Former Employee - Assistant Store Manager in Toronto, ON (Canada)

    I worked at Le Château

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Health Benefits, 50% off all items including sale

    Cons

    Poor Pay, High pressure, no flexibility with hours, no recognition on a job well done, upper management and district does not respect you.

    Advice to Management

    respect your employees

  6. Stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Style Specialist in Toronto, ON (Canada)
    Current Employee - Style Specialist in Toronto, ON (Canada)

    I have been working at Le Château

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great discount on most clothing
    Great people
    Almost no stress at all, it was a small store in the Greater Toronto area), not a lot of traffic
    Allowed to look at clothes when store is dead

    Cons

    Very poor pay, including management (management only makes a couple bucks more than the average part time worker)
    Discount does not apply to boots, some shoes and some of the nicer dresses
    Store management is inexperienced
    Fire people without telling them why

    Advice to Management

    Tell people WHY you are letting them go.

  7. Overall great experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Le Château

    Pros

    Lots of growth opportunity

    Cons

    Cut throat environment when selling

    Advice to Management

    Get off your phones and roll up your sleeves

  8. Slavery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Le Château full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    - 50% off discount
    - Elite Contest
    - Weekly Incentives

    Cons

    - Everything else
    - Super low pay
    - Overworked staff in a competitive environment is just trouble

    Advice to Management

    Lessen the favouritism. It's obvious why there's 3 staff members of upper management that have stuck around together for so long in this store and the rest of the positions have high turnover rate.
    Oh and learn to train your employees. It may actually create an environment that's fun to be in, instead of working with people who don't know what they're doing.

  9. Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Le Château full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Customer service. Making lasting relationships with your guests. The perks are good, 50% off clothing. If you're in a busy store, so are the bonus's. I always made the Elite contest...which equals...free items! Slower store...harder to do. I have enjoyed my time with the company, as I found I have a nack for picking out the right outfit...size, style and color.

    Cons

    Needs to give more time for change overs in the store. Stock.....sometimes way too much and not enough time to do it.

    Advice to Management

    The management in my first store was very helpful. I was second in command and if I needed help, it was there. Now, that I run my own store, whatever I need, it's there. The upper management is awesome, very dedicated to making the company run smoothly and very helpful as well.

  10. ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Vancouver, BC (Canada)
    Current Employee - Product Manager in Vancouver, BC (Canada)

    I have been working at Le Château full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great discount
    generally friendly people
    great work/life balance

    Cons

    constant shortage of hours
    immense pressure to sell
    so much stock!!! stock arrives 4 days a week and everything is packed in the floor, thus making the store look cheap and messy
    outdated styles

    Advice to Management

    Hire experienced people
    dont set unrealistic sales goals

  11. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser, Keyholder in Burlington, ON (Canada)
    Former Employee - Visual Merchandiser, Keyholder in Burlington, ON (Canada)

    I worked at Le Château full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The opportunity for growth within in the company is there, they'd rather promote from within. The clothing is mostly Canadian made clothing which makes the customers impressed when you tell them making that a great selling point. One stop shop for casual, the office, a night out, or formal wear. Base pay with the opportunity to get commission.And the discount isn't bad either.

    Cons

    Base pay can be low. If you don't like spending your time with customers from beginning to end its not the job for you. Must enjoy styling clients. Can't have any tattoos more than 2" showing, stretched ears are a no, which can deter people from being themselves.

    Advice to Management

    Consider letting your employees show tattoos, it's a form of expression and style just as clothes are, they go hand in hand. You'll lose valuable employees.

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