Le Château

www.lechateau.com
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Le Château Reviews

Updated February 24, 2015
Updated February 24, 2015
73 Reviews
2.8
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Le Château Vice Chairman and CEO Jane Silverstone Segal
Jane Silverstone Segal
32 Ratings

Review Highlights

Pros
  • We do receive a great discount (although in order to afford the clothes we need it) (in 9 reviews)

  • Great work-life balance (at least at my store) (in 4 reviews)


Cons
  • low pay, no chance of raise (as i was told - due to the current economy) (in 5 reviews)

  • coaching methods, customer service standards are quite ridiculous, un-ethical (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON (Canada)
    Former Employee - Assistant Manager in Toronto, ON (Canada)

    I worked at Le Château

    Pros

    Great HR Manager and DM. Concerns are immediately met. Usually have great people to work with

    Cons

    Below average work conditions. Salary does not reflect work performed

    Advice to ManagementAdvice

    You get what you pay for

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Style Specialist in Toronto, ON (Canada)
    Current Employee - Style Specialist in Toronto, ON (Canada)

    I have been working at Le Château

    Pros

    Great discount on most clothing
    Great people
    Almost no stress at all, it was a small store in the Greater Toronto area), not a lot of traffic
    Allowed to look at clothes when store is dead

    Cons

    Very poor pay, including management (management only makes a couple bucks more than the average part time worker)
    Discount does not apply to boots, some shoes and some of the nicer dresses
    Store management is inexperienced
    Fire people without telling them why

    Advice to ManagementAdvice

    Tell people WHY you are letting them go.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Overall great experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Le Château

    Pros

    Lots of growth opportunity

    Cons

    Cut throat environment when selling

    Advice to ManagementAdvice

    Get off your phones and roll up your sleeves

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Slavery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Le Château full-time (more than a year)

    Pros

    - 50% off discount
    - Elite Contest
    - Weekly Incentives

    Cons

    - Everything else
    - Super low pay
    - Overworked staff in a competitive environment is just trouble

    Advice to ManagementAdvice

    Lessen the favouritism. It's obvious why there's 3 staff members of upper management that have stuck around together for so long in this store and the rest of the positions have high turnover rate.
    Oh and learn to train your employees. It may actually create an environment that's fun to be in, instead of working with people who don't know what they're doing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Le Château full-time (less than a year)

    Pros

    Customer service. Making lasting relationships with your guests. The perks are good, 50% off clothing. If you're in a busy store, so are the bonus's. I always made the Elite contest...which equals...free items! Slower store...harder to do. I have enjoyed my time with the company, as I found I have a nack for picking out the right outfit...size, style and color.

    Cons

    Needs to give more time for change overs in the store. Stock.....sometimes way too much and not enough time to do it.

    Advice to ManagementAdvice

    The management in my first store was very helpful. I was second in command and if I needed help, it was there. Now, that I run my own store, whatever I need, it's there. The upper management is awesome, very dedicated to making the company run smoothly and very helpful as well.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Vancouver, BC (Canada)
    Current Employee - Product Manager in Vancouver, BC (Canada)

    I have been working at Le Château full-time (less than a year)

    Pros

    great discount
    generally friendly people
    great work/life balance

    Cons

    constant shortage of hours
    immense pressure to sell
    so much stock!!! stock arrives 4 days a week and everything is packed in the floor, thus making the store look cheap and messy
    outdated styles

    Advice to ManagementAdvice

    Hire experienced people
    dont set unrealistic sales goals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser, Keyholder in Burlington, ON (Canada)
    Former Employee - Visual Merchandiser, Keyholder in Burlington, ON (Canada)

    I worked at Le Château full-time (more than 5 years)

    Pros

    The opportunity for growth within in the company is there, they'd rather promote from within. The clothing is mostly Canadian made clothing which makes the customers impressed when you tell them making that a great selling point. One stop shop for casual, the office, a night out, or formal wear. Base pay with the opportunity to get commission.And the discount isn't bad either.

    Cons

    Base pay can be low. If you don't like spending your time with customers from beginning to end its not the job for you. Must enjoy styling clients. Can't have any tattoos more than 2" showing, stretched ears are a no, which can deter people from being themselves.

    Advice to ManagementAdvice

    Consider letting your employees show tattoos, it's a form of expression and style just as clothes are, they go hand in hand. You'll lose valuable employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A Great Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Burnaby, BC (Canada)
    Former Employee - Product Manager in Burnaby, BC (Canada)

    I worked at Le Château full-time (more than a year)

    Pros

    Upper management is always in touch when needed; incredibly supportive. Constant direction is given, learning new things every day. 50% off discount at all Le Chateau locations. Benefits package. Amazing work-life balance as a merchandiser - can almost always book off an extra day (without pay) for a weekend trip.

    Cons

    Very little room for growth within the company beyond the Store Manager level.

    Advice to ManagementAdvice

    More realistic sales goals, and have faith in your employees. Don't expect success if you're already expecting them to fail.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Is Ok for a first job, but awful for long-term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Style Specialist in Calgary, AB (Canada)
    Current Employee - Style Specialist in Calgary, AB (Canada)

    I have been working at Le Château part-time (more than a year)

    Pros

    Good employee discount of 50 % off
    Good merchandise, often made in Canada.
    Flexible hours

    Cons

    No compensation, bonuses or benefits.
    No competitive wages - low wages
    commission is based on unrealistic sales and goals
    Management expects a lot, but provides very little. No rewards for good performance.

    Advice to ManagementAdvice

    Management should provide more positive reinforcement and rewards to good employees. Low motivation leads to low productivity

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Painful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Le Château full-time (more than 5 years)

    Pros

    Clothing discount, the people, the fashion

    Cons

    Crazy, disorganized, stressful, ridiculous, zero consideration for work/life balance. Montreal HO could care less about employees. I expect this company to fold.

    Advice to ManagementAdvice

    District Supervisors are left to deliver the never ending bad news. Clearly stressed out. The folks in the Montreal office need to get their heads out of their behinds and see what is really going on in the stores. Everyone is working like a dog, and yet no one notices or cares. Hard to be motivated when there is a constant barrage of work to do, with no hours. Expectations are absurd. The most exhausting, stressful place to work. Too bad really, the clothing is amazing, the employees are the best in the business....and yet...no one notices or gives a crap.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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