Le Gourmet Chef

  www.legourmetchef.com
  www.legourmetchef.com

Le Gourmet Chef Reviews

Updated October 16, 2014
Updated October 16, 2014
7 Reviews
3.3
7 Reviews
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Randolph J. Gawelek
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Employee Reviews

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  1.  

    Good store management, silly corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Allen, TX
    Former Employee - Sales Associate in Allen, TX

    I worked at Le Gourmet Chef part-time (more than 3 years)

    Pros

    Good starting wage for basic retail
    Flexible scheduling - able to trade shifts with other employees as needed
    Managers don't tolerate BS from customers

    Cons

    Corporate management required changing storefront layout nearly every week. This is a store with many heavy kitchen items stacked on front tables and displays - re-arraging these so often was a very bothersome task.

    Recommends
  2.  

    Fun but management didn't care about the store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Le Gourmet Chef part-time (more than an year)

    Pros

    easy, fun, learn a lot about the kitchen

    Cons

    management doesn't seem to care about stores appearance, no pay raises.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great core group of workers, Management and home office don't know what they are doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Le Gourmet Chef part-time (more than 5 years)

    Pros

    We had a great group of 4 core workers. Very dependable, knowledgeable, great with the customers,etc. At one time Le Gourmet Chef sold quality items.

    Cons

    Seasonal part timers were not dependable and brought too much drama to the store. Work, do your job and then go home. Pay is low, raises are nothing to brag about no matter how well your review went. Due to the limited staffing ordered by the home office, working every weekend was a must. Once the manager made the schedule it was not changed. If you wanted a day off you had to find someone to work for you. They did away with the receiver position store/company wide so the employees have to unload and check in the delivery truck. Home office was sending stores things that would not sell. This despite being told by the stores that they don't sell please send things that do sell. It took weeks or longer to stock shelves with the items that did do well. A few years ago home office started sending poor quality merchandise and carrying poor quality brands( Hamilton Beach) and brands from china we had never heard of before. All resulting in the customer returning items that didn't work properly or just plain broke shortly after use. Store level would complain to home office but it went on deft ears. They just didn't care. Help desk was a joke. When we would notify them of an incorrect price ringing up on the registrar, if it got changed withing a week that was a rarity. It took weeks to change the price if they did anything at all. Now I hear they are closing the Le Gourmet Chef Stores. Well the management and the people at the Home Office have to bear the brunt of why LGC isn't doing well.

    Advice to ManagementAdvice

    You needed to listen to the employees on the front lines more. They are the ones the public has interaction with every single day. They are the ones that know what sells and what doesn't what is quality and what isn't. You didn't and now LGC will be no more. There is toooo much paperwork to do. And Home Office doesn't do anything with it. It all ends up in boxes stashed away. Reduce the work load of store employees. There is not enough staffing to do everything you mandate and then expect perfect customer service too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Sales Associates and Store Managers, Questionable Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Le Gourmet Chef part-time (more than an year)

    Pros

    -Decent wages for part-time.
    -Associates usually get along quite well with each other.
    -Flexible schedule, especially if there are emergencies or have last minute appointments.
    -Usually acceptable to trade shifts with other employees.
    -Shifts are a decent length of time, anywhere from 5-9 hours.
    -Employee discount is 20% anytime, any day, and even the occasional Employee Appreciation weekend which is 30% off.
    -Good place for first time in sales and customer service. Registers are easy to use. Other sales associates and managers are more than willing to answer new employee questions and concerns.

    Cons

    -Recently there have been changes in store management. There were many lay-offs and demotions across the country of respectable and dependable managers. Replaced by new management from Kitchen Collection to "cut costs". Results may vary.
    -Lower management moral that seems to be extending to sales associates.
    -Horrible (HORRIBLE) inventory issues. Every week we get a truck filled with stuff we DO NOT NEED and DO NOT SELL WELL, while continuously and absently not sending the merchandise we actually sell well or have been empty from the shelves for up to weeks and months.
    -Continuous company cut backs on employee hours, which can vary anywhere between 12 hours to 38 depending on the week. Not stable right now. The store manager is only allotted a teensy-tiny number of hours they have to spread across the employees meaning that less people are being hired and more load put on store employees.
    -Corporate is overly strict about paperwork that can vary without stated reasons or warning, prompting phone calls and lazy detective work.
    -Severe lack of communication from upper management, varying between regional managers (who might show up once a week or never) to Corporate, who are extremely detached and removed. Yet everything to run the store needs to pass by their approval.
    -Ridiculous number of ever-changing items going on sale or price changes. It's bad enough when prices are changed without notifying the store employees (which will only be found out when checking customers out at the register or a random price check on an item)... but it's worse when 80+ items go on price change, up or down, on the same day with only four employees (2 morning shift, 2 evening shift) to customer service as well as manually change every single item on the list.
     -They sometimes hold obligatory store meetings... The last one was at 8 o'clock at night that lasted until nearly midnight even though several employees are single mothers with children, including myself, and half of the employees have to open the store early in the morning. Extreme lack of consideration. Can be fired or written up for not attending these "mandatory" meetings.
    -These problems mainly stem from the Corporate Headquarters in Chillicothe, OH. The work load is enormous on management in all areas and it leaks into moral and work ethics.
    -Store front is more often than not, absolutely cluttered and claustrophobic with bulk stacks of sale items and eye-crossing displays all competing with each other for attention.
    -Questionable choices in merchandise. We are a GOURMET cooking store. They often sell cheap plastic merchandise these days.

    Advice to ManagementAdvice

    Listen to your employees at the store level. Take into consideration that the demands are sometimes too high for the pay rate and hours allotted to us. Hire better inventory management and open OPEN communication with the district and regional managers. Overhaul the inventory department and do analysis based on each stores needs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Employees are solid, Regional/Senior management are out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Employee in Buffalo, NY
    Former Employee - Seasonal Employee in Buffalo, NY

    I worked at Le Gourmet Chef part-time (less than an year)

    Pros

    LGC has its strengths. Personal day allotment is reasonable, employees are very close-knit and work as a team to meet goals, the 20% employee discount on store merchandise is more than generous.

    Cons

    The main trouble with LGC is with the people who call the shots but aren't in the stores everyday, regional management. It suffers from a crippling, Machiavellian leadership style and does not pay attention to the true day-to-day needs of the store. For example, the weekly truck is often overloaded with items the store already has and does not have any room for, and leaves employees scrambling to either overload a cramped backroom with overstock, or clutter the store floor with unnecessary floor displays in order to get rid of the excess merchandise. Regional management is either unwilling or unable to fix this problem, leading to A LOT of wasted money and resources on their part. This along with slow response time to employee requests, incompetent decision-making, and an Office Space-type emphasis on small, bureaucratic details has lead to increasing tension amongst employees, along with lower morale and high turnover rates.

    Advice to ManagementAdvice

    LISTEN to your store employees and managers! These are the people on the front lines every day and work their butts off to make a satisfactory experience for your customers! Don't dismiss their ideas and feedback and actually work with them to make your company's operations run smoother and make your lives easier. Also, visit the stores more regularly and see how "the other half works" so your business decisions can be made more intelligently. Finally, usually ACTUAL sales data to inform your inventory decisions rather than gut feelings or pressure from vendors. This will save you so much money in the long run and make everyone's lives easier.

    Doesn't Recommend
    Neutral Outlook
  7.  

    it's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chef in New York, NY
    Current Employee - Chef in New York, NY

    I have been working at Le Gourmet Chef full-time (more than 3 years)

    Pros

    fun and delightful and very clean

    Cons

    more money, and too consistent money pay

    Advice to ManagementAdvice

    happy

    Recommends
    Neutral Outlook
  8.  

    Opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jackson, NJ
    Former Employee - Anonymous Employee in Jackson, NJ

    I worked at Le Gourmet Chef full-time (more than 3 years)

    Pros

    Great opportunities for advancement if you are intelligent and motivated.

    Cons

    You're working every holiday and weekend. No set schedules so you work late one night open early the next day your sleep cycle gets really messed up. Very possible to work 7 days in a row without a day off and usually don't get two days off in a row.

    This is pretty much the case in every retail job I've ever had though so not a real strike against the company. LGC was definitely one of the best retail jobs I've taken. No longer in retail because the hours are terrible and the pay is not enough to live on.

    Advice to ManagementAdvice

    Be more considerate and consistent with your scheduling and your employees will be much happier. There are a lot of people out there that would love to work all night or all days. Nobody like switching back and forth, I would have loved all nights personally. Day shifts were what killed me.

    Recommends

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