Leader Bank Reviews

Updated August 17, 2015
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2.5
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Sushil K. Tuli
9 Ratings

13 Employee Reviews

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  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Former Employee - Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Leader Bank full-time (More than 3 years)

    Pros

    Management identifies with employees and encourages them to grow and shows a high level of respect. Very positive experience working there.

    Cons

    The only con is being paid on an hourly basis. Although you can be eligible for overtime, the hours worked for days off and vacation were not always the same as actual amount of he's worked


  2. Servicing Rep

    Former Employee - Anonymous Employee in Arlington, MA
    Former Employee - Anonymous Employee in Arlington, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Some great friends and connections made, catered food at one point. Initially placed in one of the best departments at base location.

    Cons

    Complete disconnect between upper management and employees. Complaints regarding supervisors fall on deaf ears. Very high turnover in servicing area. Wouldn't wish the job on my worst enemy.

    Advice to Management

    Listen to your employees, they are people not cattle or robots. High turnover and poor employee reviews are not a fluke, they mean something.


  3. Helpful (2)

    Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Cambridge, MA
    Former Employee - Management in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Leader Bank full-time (More than 3 years)

    Pros

    With smaller companies, change can happen quickly. I found this to sometimes be the case here, although often that was only when the change came from the top, and then it was at a pace that created marketing nightmares and management disasters. The feedback of employees was sometimes taken in, although I never saw any tangible results.

    Cons

    Chaotic and unguided structure. No training implementation whatsoever. Newly hired staff was left in the hands of employees who had been hired possibly as few as 30 to 60 days before them. Slapdash promotions from the top with no real focus, creating a culture of a bank without a brand. The salespeople were then asked to go and brand something that had no true presence in the market. Upper management was reluctant to put any money into technology, yet expected results. It's like wanting the same results that Coca-Cola gets in advertising, only instead of spending money, they're asking people to hand out flyers. A very unrealistic idea of how business runs, and a total unwillingness to listen to the experts at their disposal.

    Advice to Management

    Fire yourselves and get some executives who listen to the front line. Hold the CEO accountable for his poor decisions which have cost the company time and time again. Hire competent people and see to it that they're trained properly. Put your egos in the backseat and run a bank, not a family run business.


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  5. Helpful (1)

    Poorly run

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Leader Bank full-time (More than 3 years)

    Pros

    Work alongside some really great people.

    Cons

    Misdirection of bank. Inexperience of decision makers. Compliance nightmare.

    Advice to Management

    Hire people with banking experience. Get real management in the branches. Recognize the talent you have and reward it. Recognize the incompetence and remove it.


  6. Helpful (1)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Arlington Heights, MA
    Current Employee - Assistant Branch Manager in Arlington Heights, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Leader Bank full-time (More than 3 years)

    Pros

    Good customer service.

    Cons

    No advancement opportunity. Poor executive management starts at the top.

    Advice to Management

    Don't reinvent the wheel. Don't let the CEO run the show as he's clearly not in touch with important aspects of banking.


  7. Helpful (1)

    Satisfactory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Arlington, MA
    Former Employee - Finance in Arlington, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Leader Bank full-time (More than a year)

    Pros

    I spent a few years at Leader and had a relatively positive experience, but as with any job it is what you make it. If you can manage to work at the lock-desk (secondary market ops), commercial lending, accounting, or as an underwriter you can learn a lot about the mortgage banking industry. I would try to stay away from loan servicing – from there you will only move laterally both in and outside the firm. Pros – Small bank, friendly colleagues. Occasional exposure to challenging projects after you have put in your time.

    Cons

    Cons – Small bank, low compensation/benefits/expense reimbursement. Very traditional workplace environment. Little on-job training and career development.

    Advice to Management

    Advice to management: Take the time to train your staff on the bigger picture. Organize meetings, information sessions and encourage cross-training across the firm.


  8. Helpful (1)

    Mortgage Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Leader Bank full-time

    Pros

    My fellow employees are great, they are supportive & help where they can

    Cons

    Management straight out of college with no experience in the industry

    Advice to Management

    Ask operations for help on smoothing out the loan process


  9. Helpful (1)

    Not Best Place to Work For, Best People to Work With

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Leader Bank full-time (More than a year)

    Pros

    I worked at Leader Bank for more than 1 year. In 1 years time i would say that the only thing that kept me here was the wonderful people that i worked with. Each and everyone of them was more than eager to help, because there is NO training program. You get taught nothing, and thrown in. Sink or float, your choice. Your hardest is never enough, and your best performance is never rewarded. You have to be on point 99.99% of the time. No one ever rewards you for exceeding expectations, but make one mistake and all fingers point to you.

    Cons

    One of the reasons I would not recommend working here is the fact that there is 0 employee appreciation. Upper level management do not take the time to get know their employees. Decisions making is all based on favoritism and not based on hard-work and intelligence. I saw some of the brightest most driven employees, not being utilized never the less rewarded for their hard work. This bank has highly skilled and hard working individuals who take the experience and run. Pay is mediocre at best. Management has no idea how to allocate resources and utilize talent. Such a waste, as this company can be so much better than it. I came in with hopes of working for one of the Best Places to work for. Expect to wear numerous hats and shuffled around like a chess piece, you never know what role you'll be in next!

    Advice to Management

    Commend and appreciate your employees. It is a small organization. Upper management should take the time to get to know their employees, treat them with respect. One of the most demanding small businesses i have ever seen. I've worked with top notch companies. Appreciate your employees and reward them for hard work, because there's not enough of it at this bank.


  10. A positive and enjoyable learning experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Setup/Processor in Needham, MA
    Former Employee - Mortgage Loan Setup/Processor in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Leader Bank full-time (More than a year)

    Pros

    Great team of people to work for Best Branch VP's that I've ever worked for Fun

    Cons

    At times Drama and gossip Employee's not always willing to train and explain new projects Not enough growth within the company.


  11. Helpful (1)

    Good People. Frustrating Experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Setup/Processor in Arlington, MA
    Former Employee - Mortgage Loan Setup/Processor in Arlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Leader Bank full-time (More than a year)

    Pros

    Management is always willing to help and train. You are given a lot of freedom in how to get your work done. Nice extras like a free breakfast on Fridays, lots of mini celebrations through out the year.

    Cons

    Moving from contract work to full time position can be frustrating. Hearing nothing but praise, but still being left out in the cold is disheartening. Work distribution can be very uneven at times. Wage increases seem hard to come by, and modest at best. Can switch job duties, gain more responsibilities, with no increase in wage. Overtime is basically required.

    Advice to Management

    Reward your hard workers with more opportunity for promotions and wage increases. It's frustrating to gain additional responsibilities, with no additional wages. Proper value doesn't seem to be given for work.



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