Pros

Solid product focus and a better understanding of cost containment than most wireless companies. Leap's business model is truly more efficient than that of most competitors.

Cons

Project management is very immature. Most new initiatives are a deadly combination of firefighting and death march. Office politics soar to new heights, and it's unfortunately true that one's success depends mostly on who you know and are friendly with rather than actual skill level. There's something of a history of tolerance for misconduct among senior staff, but that tolerance absolutely does not extend to the junior levels of the organization.

Advice to Senior Management

Understand that valuable advice and feedback can come from all parts of the organization--even the front-line employees who interact with customers!