Leapforce Reviews

Former Employee – worked at Leapforce as a contractor for more than a year

Pros – Flexible hours, flexible work location, sometimes interesting work.

Cons – Little communication with management, sometimes tedious/boring work, net 30 pay with monthly invoicing, hard to advance to preferred job position with minimal personal feedback..

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Leapforce as a contractor for more than 3 years

Pros – You have the flexibility to work anytime you want that work is available. This is a legitimate work at home job. They pay $13.50 an hour.

Cons – Work is tedious. Feedback is sometimes difficult to get. Training and reading guidelines is on your own time. Must have high speed internet and computer. Contracts must be renewed by Leapforce every six months, which can be a bit nerve wracking.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Leapforce as a contractor for less than a year

Pros – Might be nice if their software worked...

Cons – I signed up to take the test, studied the manual, made sure I had the right version of Firefox, and did the practice exercises, scoring about 98%. Only problem I had is when a page wouldn't load (and I tried pasting the address into a new browser window in addition to just clicking the link). According to their manual the right answer to that is "page won't load" but the software would mark that wrong. The test is two parts. I pass part 1 and am not too worried about part 2 since I was scoring high on the simulator. Get an email next day saying I didn't pass and can't work for them. This is when it really gets strange. 5 mins later get a second email saying they're sending me another test on 2/22, due 3/1, and if I need to reschedule, click the link on the bottom. Click that link because I do want to reschedule, and it loads a page saying I'm unauthorized to read, if it even exists. 10 mins after that, I get a duplicate of the first "you flunked" email and then today, get yet another email saying "sorry, due to a power outage your test is rescheduled to Feb 5" - when I took my first test Feb 12 & receive the "reschedule" email Feb 21! A potential Leapforce contractor has no idea what to expect. If you performed a bunch of work for them would their system "lose" it all and you wind up not getting paid? Or would it mark right answers wrong and fire somebody for poor performance when it's the software screwing up? I suspect they're just getting a bunch of free work out of hopeful potential employees.

Advice to Senior Management – Fix your software and stop wasting people's time. And thanks a lot to Woman's Day for printing an article which made Leapforce sound like a legitimate firm. It may not be an actual con game but there is something weird going on.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Leapforce as a contractor for less than a year

Pros – It's flexible-you set your own hours and days you want to work. You get feedback on the quality of your work every month or so. You get decent pay for the work. They'll hire you based on test results and not past experience. There's no interview. It's better than working at McDonalds.

Cons – Setting your own hours can be both a blessing and a curse of sorts. You may set a time to work during the day and find there are no tasks available. The work itself can sometimes be very tedious and you may have trouble staying awake, expecially during longer tasks.

Yes, I would recommend this company to a friend

Current Employee – been working at Leapforce as a contractor for less than a year

Pros – - decent hourly wage
- ability to work from home and set your own hours
- sometimes interesting tasks

Cons – - they don't always pay for the actual hours worked, so the wage is actually not very good
- expectations of very high quality with detailed comments, while also maintaining fast speeds - it's impossible to do both!
- very poor communications from the financial team - not clear on why they return invoices
- sometimes very tedious and boring tasks
- sometimes no tasks available
- requirement to complete at least 200 tasks every month or have to retake the grueling 4-hour exam - does not allow for any vacation time or life events (moving, having a baby, etc)
- many many hours of unpaid training and reading time, not only at the beginning, but also with every new "experimental" task they assign with no warning

Advice to Senior Management – 1 - It is unacceptable to refuse payment for time worked without prior notice. The expectations of this company are completely unreasonable. You should decide whether your priority is speed or quality and then revise your payment policies accordingly. It is ridiculous to expect agents to write well-thought-out lengthy comments on every task while maintaining a speed of less than 30 seconds per task.
2 - Pay contractors for actual time worked on task without returning invoices for spending more time than you would like on a task.
3 - Provide a few hours each month of paid training/reading time. I spend at least a few hours each month just reading all the new training materials for new tasks thrown my way. Providing paid professional development time is a standard practice and will only improve your company.
4 - Allow agents to take a leave of absence if needed without having to invest many unpaid hours in re-taking exams. This also is a standard practice (i.e. maternity leave).
5 - Train your financial representatives to better communicate their requests and to be more personable. They are currently very very rude.
6 - Revise your payment system to pay on a bi-weekly schedule like the majority of companies.

No, I would not recommend this company to a friend

Former Employee – worked at Leapforce as a contractor for less than a year

Pros – Flexible schedule - You can work in your pajamas (as long as work is available).
Opportunity to learn
I think this is a good opportunity for individuals who can devote time to taking quizzes, reviewing policies and studying guidelines.

Cons – -Unpaid time for reviewing endless pages of guidelines and training

-You are not always sure if you are doing a satisfactory job.

-You can be reviewed at any time and will be penalized for not producing "quality work". Penalties can include preventing you from working additional tasks or termination without being given the opportunity to improve.

-Guidelines can be confusing and sometimes conflict. Some tasks do not neatly fall into any category so you must use your judgment. The company may not agree with your judgment.

-This is an independent contractor position. Leapforce does not withhold any taxes.

-At times (especially on weekends during the day), work is not available.

-You are under a great deal of stress to follow guidelines but also perform the tasks in a specified amount of time. You can only bill Leapforce for the pre-determined allotted time.

Although I consider myself intelligent, responsible and thoughtful, I realized that this is not the position for me. I have read positive and negative feedback about this company. Anyone interested in this job should apply and try it for themselves. I've known other contractors who have worked for this company for years and love the work.

Yes, I would recommend this company to a friend

Current Employee – been working at Leapforce as a contractor for less than a year

Pros – This a decent paying online job where you can choose your own hours.

Cons – There is a lot of training by reading. There should be more variety of simulators that relate to what you actually do.

The information can be very confusing.

Unpaid training.

Yes, I would recommend this company to a friend

Current Employee – been working at Leapforce as a contractor for less than a year

Pros – The company is legit.
You do get paid.
Easy work from home

Cons – I just got a negative review but there is no indication as to what I did wrong or how I can improve. Dont know if I'm not working fast enough or not doing something right. I feel like we arent really evaluating but simply justifying predetermined results. It also feels like other raters are just "playing along" and giving them the results they appear to want (which in turn makes honest people look bad). I think when there is communication that you cant disagree; you just have to agree with whatever they are saying regardless of what you actually think. My real issue here is that my background makes me highly qualified to be doing this. I cant imagine how I could not be doing a bang-up job.

Work is very repetitive

Others have said they regulate hours and I believe this is true. I find that when I hit around 3-4 hours my que just goes empty. This happens regardless of the time of day

Many of the tasks are vague and/or require you to just guess

Advice to Senior Management – Better feedback/training/communication
Understand that Google is not delivering quality results anymore and its getting harder and harder to find what you need. Most of the results I rate are absolute trash and would aggrevate me if they came up in a search I was doing.
Just because a site has tons of Google ads doesnt make it useful or relevant

Yes, I would recommend this company to a friend

Former Employee – worked at Leapforce as a contractor for less than a year

Pros – Decent pay.
Work-at-home job.
"Flexible" hours.
Appealing to information-seekers.
Easy work, for the most part.

Cons – Unprofessional
Ridiculous policies
The "flexible" hours
Customer/Agent services

First off, this job is not as easy as they make it seem. You are an independent contractor, meaning you are responsible for yourself, your workload, your hours, your payment, etc. It is your responsibility. However, at the same time, Leapforce is very specific about their rules, and almost seem to micromanage everything that is done.
There are services and other agents available to help, but if you find yourself struggling, you get the most minimal of warnings before you're cut off. It seems that they would rather not be bothered to help out the people working for them.

They advertise that the hours are flexible, but this is almost false advertising. Due to the nature of the work and the number of people working at the company, it's a "first come, first serve" kind of deal. If you think you can just wake up in the afternoon and work until the evening, think again. A lot of the time, there is barely any work to be done, which is a death trap if you're trying your best to make the specified hour and task requirement.

Lastly, if you have a question regarding information, policies, or payment, don't even bother calling. In fact, it would be easier if you pretended they didn't have a phone line at all, because that's as helpful as it is. There is no one to answer the phones; it is all machine voicemail. If you leave a message, more than 85% of the time, they will not get back to you.
Everything is through email. The only thing I can say is that they answer [fairly] promptly when sent an email. However, most of the time, when replied to, it is often a "copy and paste" response that doesn't offer much assistance aside from reiterating contract regulation and policies. When prompted for an agent response in terms of help and information, the times that I have been responded to have been met with rude and unprofessional responses. No obscenities or insults, but their answers were very curt and almost haughty.

Overall, this is a very unprofessional company, and I would not refer anyone.

No, I would not recommend this company to a friend

Former Employee – worked at Leapforce

Pros – When doing search engine work working from home, when doing data evaluation they provide with a time flexibilities when to start and when to leave as long as you bring in your 8 hours per day.
They very easy when you ask for time off, although that is not paid, so I think they should be flexible with time off.

Cons – No paid time off, no benefits, low pay, rude HR representatives i.e. rude responses in their employee communications via email, you're being treated like a number. When you give notice you don't get a chance to tell you your side of the story, no motiviation.

Advice to Senior Management – I don't know Daren Jackson, but his employees don't have a lot of HR experiences, maybe provide more training and/or review corresponds to employees prior to emailing it. Maybe Daren should sit in to some of the interviews, employee meetings.

No, I would not recommend this company to a friend