Lebara Reviews

Updated June 9, 2015
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3.8
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Recommend to a friend
Approve of CEO
Lebara Ratheesan Yoganathan
Ratheesan Yoganathan
37 Ratings

Pros
  • Very patient customer service staff (in 4 reviews)

  • Office location in the heart of the city, leave office at 6pm (in 4 reviews)

Cons
  • Very low standards of IT with IT staff disengaged (in 2 reviews)

More Pros and Cons

81 Employee Reviews

Sort: Popular Rating Date
  1. ..............

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Lebara full-time (More than a year)

    Recommends
    Recommends

    Pros

    diverse, and unique customer base.

    Cons

    language barrier is common due to diverse customer base.


  2. Mixed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Lebara

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Good place to try out different things
    - Can go up the ladder quickly

    Cons

    - Too chaotic, almost no process
    - Too much adhoc work and everyone thinks his work is the most important
    - Politics

    Advice to Management

    Don't put undue pressure on employees, give them realistic targets and introduce process.


  3. Exhausting friendly environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in London, England (UK)
    Current Employee - Customer Service Advisor in London, England (UK)

    I have been working at Lebara

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Very friendly environment, great benefits/salary for this kind of job, amazing location and office space

    Cons

    Fast paced, boring repetitive tasks,


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  5. Helpful (1)

    Sales Promoter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Promoter in London, England (UK)
    Current Employee - Sales Promoter in London, England (UK)

    I have been working at Lebara part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. You meet people and you the job is really happening in a good way.
    2. You get quick response from management, after some complaints or similar things where action is required.

    Cons

    1. Sometimes management judge your 8 hours of shift in just their 10 mins visit.
    2. No motivation for employees. You just go and come back.

    Advice to Management

    Motivate your employees, give them more commissions and benefits so that they get enough of their living and do not take job as a burden. Rest of things are good.


  6. Helpful (1)

    Lots to do and daily challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in London, England (UK)
    Current Employee - Software Developer in London, England (UK)

    I have been working at Lebara full-time (More than a year)

    Pros

    Lots to do and no shortage of company ambition to grow market share

    Cons

    Day to day working environment is stressful with many conflicting work requests. Little guidance from management on things like strategy and goals.

    Advice to Management

    Focus on fewer things and do them better.


  7. Helpful (3)

    Brave new world

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lebara full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lebara is not a normal company. It is a highly entrepreneurial start up which does not act or behave like other companies of the same size. As such Lebara mainly suits people who are in themselves entrepreneurial and different. If you want to work in a high growth (and I mean very high growth) company that has more vision than it can sometimes articulate then Lebara is for you. If you want a perfectly-formatted weekly email from HR listing the many wonderful personal development courses you could go on then this company is not for you.

    Cons

    There aren't really any pros and cons. The is a great company but of a very specific style so only suits a certain type of person. That person has to be courageous, self assured, personable and entrepreneurial. If you are not these things you will struggle. If you thrive on structure and continuity you will struggle. If you want to see what you are truly capable of you will struggle...but you will ultimately find out and isn't that what you wanted in the first place.

    Advice to Management

    It is always difficult to see what you have created take on a life of its own shaped by influences beyond your control. Every day you have to take more of a step back and trust that the fundamental principles you have instilled from day one continue to steer a straight course.


  8. Helpful (8)

    Beware!!!! Only good reviews on this website are written by HR!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Management are too senseless to see whats happeneing so coming in 30 minutes late or taking 2 hour lunches is not a problem for some people if thats your thing?!

    Cons

    • Prejudice bias and meaningless Management department with big egos that treat you like the dirt off their shoe to make them selves feel better. these selective people were probably abused as children or in there previous life.

    • Company does not care about your welfare only budgets, so as an individual you mean nothing to them

    • You will be thrown into the lions pit with no guidance or no care how you complete your work.

    • If you are already a professional do not expect to learn here and the reason behind this is that most people have unnecessary narcissistic traits that prevent you from reaching your full potential.

    • Again! Only good reviews on this website are written by HR!!! Beware!

    Advice to Management

    Unfortunately there is no hope.


  9. Helpful (2)

    Best entrepreneur organization with lot of opportunities for hard working individuals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at Lebara full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - People are very friendly and supportive, always there to help you and go an extra mile to add value for the customers.
    - Shareholders are very enthusiastic and want to take this company to next level, all the new initiative around digital products are pretty impressive and the way Lebara has positioned itself for digital revolution is phenomenal.

    Cons

    - Timings, with so much work, it become bit hard for team members to manage time, but once the product goes live it's worth all the time spend on it.

    Advice to Management

    - Priority, more granular priority need to be defined, vision is pretty clear to majority of the employees, but not defining it to smaller goals is not actually making teams works on the same goal.


  10. 'Fantastic Working Environment and People'

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lebara full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great company culture and diverse and approachable staff across all departments
    - Challenging working environment with excellent exposure to markets
    - Positive Internal Opportunities

    Cons

    - Too many approvals required for key changes to take place
    - Slow to enter some markets


  11. Helpful (1)

    Great working environment if you are willing to learn and adapt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in London, England (UK)
    Current Employee - Senior Business Analyst in London, England (UK)

    I have been working at Lebara full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Challenging environment
    Provides opportunities to learn new things and implement
    Emphasis is more on getting things done rather than process
    Great team to work with

    Cons

    Go to market is bit slow
    Training plan is not clear



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