Lebara Reviews

Updated July 8, 2015
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Lebara Ratheesan Yoganathan
Ratheesan Yoganathan
3 Ratings

Pros
  • Very patient customer service staff (in 4 reviews)

  • Office location in the heart of the city, leave office at 6pm (in 4 reviews)

Cons
  • Very low standards of IT with IT staff disengaged (in 2 reviews)

More Pros and Cons

12 Employee Reviews

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  1. Helpful (4)

    Not a place to progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Lebara (More than a year)

    Pros

    You know what's demanded of you.

    Cons

    There's very little space to grow. Flexibility is non existing.

    Advice to Management

    Stop fighting each other and work together to achieve the common vision.


  2. Helpful (1)

    Exhausting friendly environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in London, England (UK)
    Current Employee - Customer Service Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Very friendly environment, great benefits/salary for this kind of job, amazing location and office space

    Cons

    Fast paced, boring repetitive tasks,


  3. Mixed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Good place to try out different things - Can go up the ladder quickly

    Cons

    - Too chaotic, almost no process - Too much adhoc work and everyone thinks his work is the most important - Politics

    Advice to Management

    Don't put undue pressure on employees, give them realistic targets and introduce process.

    Lebara Response

    Aug 28, 2015 – Global Recruitment Manager

    Thank you for your feedback. We agree that Lebara is a good place to try different things – we’re growing quickly, with new product and service launches and expanding into new market, and this ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    All the same under the new polish

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lebara full-time (More than 5 years)

    Pros

    Company keeps wanting to reinvent itself again and again. Has a good market brand and people respect what it is trying to do for community both in UK and at home in India and Sri Lanka.

    Cons

    First it tried it to sell itself but no one buys it. So it cuts jobs and kicks people out. Then it tries again to build itself up and hire new talent but not successful. New management is brought in all the time like rotating carousel. Nothing really changes in this place. Ask me I am here for so many years but still the same.

    Advice to Management

    Stop only focusing on Marketing and Selling; look at the technology also. You cannot make progress if you don't fix that first. Dont rely only on old hands to fix this. Give the new folks a chance or else nothing will change.


  6. Stress, Politics, no meritocracy!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lebara full-time (More than 3 years)

    Pros

    Ideal business framework and a very unconventional and splendid chairman

    Cons

    Grouping, old ruthless and less qualified people dominate organisation structure and policy making.

    Advice to Management

    Tremendous potential wasted because of grouping, sheer violation of merit. People who remind you of old glory are not sincere. Delegation of power and ownership to qualified people is important. Strong CxO layer required who are allowed complete autonomy to make decisions and organise. Honestly no more than a months worth of genuine effort will change the company.


  7. Helpful (1)

    Boring, repetitive, zero - effort job to pay your bills.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Advisor in London, England (UK)
    Former Contractor - Customer Service Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lebara as a contractor (Less than a year)

    Pros

    I worked as a multilingual Customer Service Agent, my colleagues were super nice and the atmosphere at our table was always great, with loads of good chats and laughs (I guess you need a sense of humour for this kind of work). The location is very central, which is another plus, shifts can be swapped and the schedule is flexible (to some extent).

    Cons

    The work itself is very boring, there is no training provided and some managers are not helpful at all (to say the least). Good staff are not being rewarded, it seems that loyalty, punctuality and servitude are more valuable than doing your job right. The salaries are extremely low for the type of skills being asked for (some CS Advisers answer calls in 3,4, or even 5 languages and are not even being paid the London Living Wage).

    Advice to Management

    Commit to paying the London Living Wage (or pay extra for each language spoken) and learn to recognise talent and dedication, instead of covering up exploitation with cosmetic measures (Friday games, daily work outs, free instant coffee of the cheapest sort etc)


  8. Helpful (1)

    Challenging environment, but you certainly learn a lot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I worked at Lebara full-time (More than a year)

    Pros

    - People - Great place to learn - Salary was OK - Opportunity to meet a wide range of people from around the world - Speed to market

    Cons

    - Internal Systems & procedures (or lack of) - Management (Middle and upper) - Work/Life Balance - No processes - Customer experience - No accountability

    Advice to Management

    Focus on your own strategy and have realistic expectations and targets


  9. Helpful (6)

    Customer service agent for 6 months Unsociable working hours, bullying tolerated, favoritism widely used

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in London, England (UK)
    Former Employee - Customer Service Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Lebara full-time (Less than a year)

    Pros

    Semi flexible in shift swapping, good location, clean tidy modern office, Nice customer service colleges

    Cons

    Awful management except one who is nice. favoritism is widely used and people are employed only because they are in with management, to much internal hiring and only to the people that management like, No career progression. back to back call taking non stop, no incentives, Bullying tactics used, agents are fired unfairly and in a non legal way. I don't think the ceo realizes how his business is run.

    Advice to Management

    Stop using favoritism and treat everyone in a fair way. Take a day on the phones and see how hard the job is. Offer more incentives, stop changing things all the time. This company loose lots of staff because people want to be treated better. Unfair practice is the worst thing a company can use.


  10. Small but not agile enough

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Sales and Marketing in Sydney (Australia)
    Former Employee - Online Sales and Marketing in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook

    I worked at Lebara full-time (More than a year)

    Pros

    Great company and a lot of support form the share holders

    Cons

    Small but not agile enough to make decisions and role with the market


  11. A challenging, culturally driven environment, with weakness at the Executive management level.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Lebara full-time (More than 3 years)

    Pros

    Fast paced entrepreneurial environment; Opportunities to take on responsibility quickly and be in charge of implementing major initiatives that have a direct impact on the profitabilty of the company.

    Cons

    A weak Executive management team leading to poor direction from the top with a lack of a clearly defined strategy and implementation plan on delivering to the company's goals. Lack of ability to deal with the direct competition in the marketplace, with little innovation being shown in the past 12 months to address a declining market-share.

    Advice to Management

    A greater culture of trust in the employee base needs to be provided. Consideration should be given to a new Executive team, and a relocation of the head-office (currently London) to allow for a new approach to how the business is run.



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