Lebara Reviews in United Kingdom

Former Employee – worked at Lebara full-time for more than a year

Pros – 1. Good position in the market
2. can be a plus on the CV

Cons – Salary.
Lots and lots of discriminication at work. good work isnt appreciated. it all depends how friendly you are with your supervisor
Arrogant supervisor/very unhelpful

Advice to Senior Management – The should look down and see how people are being treated

No, I would not recommend this company to a friend

Current Employee – been working at Lebara full-time for more than a year

Pros – Great colleages, beautiful offices and good location

Cons – Poor pay
Limited real advancement
Very disorganised and uninformed management
Very low moral
High volume of work
High staff turnover but high retention of poorest performers

Advice to Senior Management – Get some training in effective operational management and basic business knowledge of effective cost cutting

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Lebara full-time for more than a year

Pros – A very cosmopolitan place with very friendly people. Young environment

Cons – Customer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

Advice to Senior Management – Listen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Lebara full-time for more than a year

Pros – Lebara Always given freedom for all the employee to bring up new ideas & thoughts and given great opportunities for so many peoples to grow there career

Cons – Downside of working Lebara only one thing last minute process implements with out proper structure

Advice to Senior Management – Before implementing any new process all the management need to review with real time issues & difficulties so that most the project can be successful

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Lebara

Pros – The location is good, nothing else really.

Cons – No procedures, difficult to be proactive, not many people actually care about anything. Many things permanently do not work at all.

Advice to Senior Management – Some managers should have gone away long time ago, seem to be useless wasting Lebara's money.

No, I would not recommend this company to a friend

Former Employee – worked at Lebara

Pros – Job easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

Cons – No concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
Role not challenging ,very repetitive.
No communication whatsoever between supervisors and agents
Lack of support from the supervising team
at the lowest of the salary range for customer support representatives with bilingual skills.

Advice to Senior Management – Please provide the minimum to your employees:
-regular and reliable shift rota
-salary paid at regular intervals
-pay extra for the extra language provided.

No, I would not recommend this company to a friend