Lee Enterprises Reviews

Updated September 29, 2014
Updated September 29, 2014
61 Reviews
2.5
61 Reviews
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Lee Enterprises Chairman, President and CEO Mary E. Junck
Mary E. Junck
32 Ratings

Review Highlights

Pros
  • Good entry-level position for the sales and reporting fields; you are basically thrown into the fire, which is actually a good way to learn your job (in 4 reviews)

  • There are a lot of good people throughout the company who work hard and care about producing great work every day (in 3 reviews)


Cons
  • No raises or incentives for production, only sales (in 6 reviews)

  • uncertainty of job, average salary, no room for advancement in career (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Sales people are going to sell you a boring job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising Assistant in Madison, WI
    Former Employee - Advertising Assistant in Madison, WI

    I worked at Lee Enterprises full-time (less than an year)

    Pros

    The other workers. Not much to do.

    Cons

    Frequent changes, no direction. The paper industry is whithering.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Disorganized Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Center Representative in Munster, IN
    Current Employee - Customer Care Center Representative in Munster, IN

    I have been working at Lee Enterprises full-time (less than an year)

    Pros

    People are nice. Relaxed work environment and supervisors are easy to approach (usually).

    Cons

    Training is minimal. You will end up answering calls for around 18 different newspapers, all of which have different redelivery cut off times throughout the day, dispatching procedures, and other specific factors. You learn as you go, and it can be a complicated job. Supervisors are usually helpful, but ask too many questions and they'll talk about you behind your back or complain that you aren't getting it even though they've told you how to do something "a thousand times". $9.50 an hour is not worth it. On top of the confusion, you get screamed at by customers in, on average, about 70-90 calls per operator per day. Supervisors also don't like talking to irate customers, one of them is actually afraid of confrontation and gets angry at everyone when asked to call someone back, which often leaves the responsibility on you to call them back when you already have a boatload of other calls coming in and other requests to follow up on. At times, the emails you send for them to look into get responses back that don't even make sense - it's like they don't even read them half the time. It's one big disorganized lazy mess - and you get taxed to death on your already meager paycheck for it. You can get incentives too from certain things like saving customers from cancelling their subscription by discounting their price. Usually around $1.00-$3.00 each, but it's in your best interest to keep track of all the incentives you got because even if you send it in on the form you're supposed to send it in on, they may not honor it. They refuse to give raises and won't promote. They recently got rid of two people who had been working for over 20 years there due to "position elimination", both of which they filled with younger employees days after. This company really doesn't know if it's coming or going. Also the people in production that print the Northwest Indiana Times newspaper everyday working 12 hour shifts only make $7.50/hr. Most unappreciated, hardest workers. I really have very little positive to say. The CEO also gives herself bonuses and this was a contributing factor to layoffs in the past year. Needless to say I am seeking a new position as soon as possible.

    Advice to ManagementAdvice

    Stop taking bonuses you don't deserve from a starving company. You won't lose your job, but we will. Also, if you don't like confrontation, get the hell Out of customer service call centers entirely.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Pleasant workplace, in a struggling industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lee Enterprises full-time (more than an year)

    Pros

    Easygoing work environment, with fairly reasonable deadlines set by management. Friendly, hardworking coworkers. Decent amount of holidays/time off.

    Cons

    Not much room for advancement. Little in the way of training/employee development. Revenues have been in steady decline over several years and cost cutting measures continue, affecting all parts of workplace.

    Advice to ManagementAdvice

    Current business is shrinking in all markets, can't continue down the current path and hope for success.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    not a bad place to work if you don't need money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Packaging in Missoula, MT
    Current Employee - Packaging in Missoula, MT

    I have been working at Lee Enterprises part-time (more than 5 years)

    Pros

    Easy work,
    night hours,
    ummm..... with in walking distance of a gas station...

    Cons

    no set schedule (pro or con depending what your looking for)
    split shift(6:30-9:30 back at 11:00-2:30)
    some days you only work 3 hours(with some help from packaging supervisors other wise there would be days you only receive 1.5) keep in mind you get 4 hours pay for calling in sick.
    there has been a pay freeze since 2010
    upper management is always looking for ways to cut hours in our department even though we are already coming away with 20-25 hour weeks
    even with the limited hours still manages to b 5-6 days a week due to upper management not letting supervisors hire more people
    out dated equipment
    unwilling to work around your schedule (cant get another job, go to college, plan much out side of the week)

    Advice to ManagementAdvice

    the publisher told during the one and only time the packaging department got to talk with him that we were like keebler elves magically making the paper happen every night kinda out of sight out of mind. I wish they cared about there employees more

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lee Enterprises full-time (more than 5 years)

    Pros

    Decent co-workers to start with, but the company culture creates animosity.

    Cons

    Micromanagement, uncertain work environment due to many layoffs and zero team loyalty.

    Advice to ManagementAdvice

    There is an incredible amount of useless paperwork and duplicate forms. Value your employees ad they will produce better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lee Enterprises

    Pros

    Casual environment with generally friendly co-workers overall. Lots of promises of improvement to come but lack of execution. Not much else was positive.

    Cons

    There was lack of training and management seemed annoyed anytime people tried to talk to them. There also does not seem to be much room for advancement. The atmosphere is very childlike with people clearly on rather long personal phone calls.

    Doesn't Recommend
  8.  

    Salary means overworked and underpa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Munster, IN
    Current Employee - District Manager in Munster, IN

    I have been working at Lee Enterprises full-time (more than 8 years)

    Pros

    None, company doesn't see people only dollar signs

    Cons

    Management can fire people at will

    Advice to ManagementAdvice

    Don't forget the little people who got you where you are

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Learning a lot, but times are very uncertain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lee Enterprises

    Pros

    Good entry-level position for the sales and reporting fields; you are basically thrown into the fire, which is actually a good way to learn your job.

    Cons

    No raises, medical insurance is not good, management doesn't communicate with each other. Constant layoffs makes you wonder if you're next.

    Advice to ManagementAdvice

    Improve communication with each other and keep the employees in mind re: stress and giving them too much work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Grueling micromanagers, climate of fear prevails.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editor
    Former Employee - Editor

    I worked at Lee Enterprises full-time (less than an year)

    Pros

    Complete resume job. Work here and move on as soon as you have a few months under your belt. You'll be worked to death, paid the industry minimum but you will get plenty of experience.

    Cons

    Corporate constantly imposing ludicrous and sometimes inexplicable tasks. Management expects long hours for little compensation.

    Advice to ManagementAdvice

    Pay your people what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    They try to wring too much out of too little staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Munster, IN
    Former Employee - Customer Service Representative in Munster, IN

    I worked at Lee Enterprises part-time (more than 3 years)

    Pros

    They are always hiring, so it's pretty easy to get in the door. I enjoyed the variety of people and conversations I had had throughout the work day. You could make bonus money based on your ability to upsell and collect on delinquent accounts. It offers part-time positions above minimum wage, which can be hard to find. It also offers various start/end times.

    Cons

    You are expected to be accepting calls at all times. If you put your phone in not-ready for any reason, even to go to the bathroom, you were timed to the second. It was very lonely because you got in trouble if you stopped taking calls to have even a brief conversation with a coworker. Expected to memorize massive amounts of information that was unrealistic, especially at that pay level. If you are full time salary - they will work you to death with no overtime.

    Advice to ManagementAdvice

    Have employee groups that specialized in a few newspapers or a geographic area, rather than having everyone cover all 15 newspapers, in 9 states, and 3 time zones. It's too much information for employees to handle well.

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