LegalZoom.com

www.legalzoom.com
Employer Engaged

LegalZoom.com Reviews

Updated February 11, 2015
Updated February 11, 2015
103 Reviews
2.4
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Suh
43 Ratings

Review Highlights

Pros
  • Free bagels,gym, good Christmas party, good coworkers and good products (in 8 reviews)

  • The company provides a lot of free food and other perks for employees like t-shirts (in 6 reviews)


Cons
  • stressful environment, poor management, no room for growth (in 6 reviews)

  • It is a call center, upper management is all over the place (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A Grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX

    I worked at LegalZoom.com full-time (less than a year)

    Pros

    Great people. Upward mobility. Good pay and commission opportunities. Free soda, coffee, milk... Trendy feeling company

    Cons

    Micromanaged down to the atom.. Constantly driven to perform.. You can have the most successful day/week/month, but the next day you start at zero again and the whip is a'crackin with the automatic dialer and every iota recorded and accounted for.

    Advice to ManagementAdvice

    Allow the employee to have more discretion on time in-between calls to get situated and accurately log or record the call for follow-up. Create an atmosphere that rewards the consistent performers without creating the stress-filled frenzy that the current system is.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Solid Job Pays the Bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Specialist in Austin, TX
    Former Employee - Document Specialist in Austin, TX

    I worked at LegalZoom.com full-time (more than a year)

    Pros

    I was concerned about starting after reading some of the reviews of previous employees, but my experience was generally nothing but positive. As a document specialist, I had a daily quota I was expected to meet and was usually left alone during the day to focus on my work. When I came up short of quota, I listed a few of the orders that held me up. Management never had problems with my performance and I never had any complaints about my day-to-day duties.

    Perks include free coffee, tea, and candy; bagels on Friday mornings; all the co-workers are cool; plenty of overtime available throughout year; the number of vacation and sick days was more generous than previous positions.

    Cons

    Health insurance is kind of pricey if you have a spouse to cover. Make no mistake, processing estate planning documents would bore most people to tears, but management was up front about the repetitive and boring nature of the work in the interview. Co-workers and I usually found things to amuse ourselves with in them. Company insists you use Internet Explorer and limits browsing time to 90 minutes broken up into three 30-minute periods.

    Advice to ManagementAdvice

    Bring back the ice cream cake.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Amazing Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LegalZoom.com

    Pros

    Great Management and Team. Good benefits.

    Cons

    None for now. All good!

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    two faced - dont be fooled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    if you like being lied to, having your commissions cut, and watching underqualifed people promoted over you, then this is the place for you!

    Cons

    you will be taken advantage of - prepare to hear "do this to get promoted".

    last month 6 of top 10 reps were black, but only 1 of 10 leads are black. i find that strange...

    managers have leads run endless reports, so that they can go play basketball and flirt with hr and the training classes, which then leaves no time to focus on employee growth

    Advice to ManagementAdvice

    you say you are customer focused, but this is a thinly veiled lie that we all see.

    if you are so concerned about your new "points" system, then why do you send out daily revenue numbers?

    if you promote someone to a lead position and then their manager has to accompany them to 1 on 1s for months, you should rethink that hire

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    I would love to like this company, but I can't find a reason to like them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    Decent benefits, bagel friday, thats about it.

    Cons

    Not a company to work for if you have a family, outside interest, or a life. Constant changes to schedules, pay, bonus, and rules, that will leave you asking if anyone knows what is going on. Being on the phone for 8 hours, plus the madatory overtime. Constant feeling management is ready to can you at a moments notice.

    Advice to ManagementAdvice

    Not only be customer centric, but give a little to the employees. Moral is horrible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Its expected that you do more than you are being paid to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LegalZoom.com full-time (more than a year)

    Pros

    Co workers are a friendly group.

    Cons

    It seems like management is either guessing or blindfolding itself to issues of the employees and the company at the ground level.

    Positive Outlook
  8. 3 people found this helpful  

    Job seekers dont be fooled...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Austin, TX
    Current Employee - Sales Specialist in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    It is super easy to be hired on here, the company is absolutely desperate for workers.

    Cons

    There is no such thing as work-life balance here you will be asked to work over time, which is great right? Well if you need the money bad enough sure... But expect to burn out within 5-8 months. There is nothing pleasant about this job, other than being a recent college grad and needing to fill a gap on the resume, in fact if you just did graduate don't take this job. You will learn all the bad habits of management (not caring about their people, seeing a huge phone call que and more worried about where they are going to golf next or when they can sneak away to play basketball).

    If you are a sales professional, you will be absolutely wasting your time with this place, their sales dept. Is no more than a call center, there is no such thing as pipeline building because you wont have time to ever call your customers back.

    If you are asked to work in the document prep dept... You will be an educated fool, treated like a pee on. Your time is not valued, I have never seen so many college degreed folks asked to do a monkey job... Wait till customers hear that people in India are actually prepping some of these "legal" documents for people in the USA.

    Customer service dept... your hands are tied, can't make decisions for your self. Oh and there will be about 700 people waiting in a que to scream at you to fix a miss spelling that someone in India missed on the documents prepared.

    Account Management dept... oh wait there isn't one!

    Pay is below average in Austin or America in fact... Can't make a living here or be prepared to be on govt assistance like the rest.

    Advice to ManagementAdvice

    You can absolutely see some of these reviews of late (good ones) are people trying to say this place is great (must be trying to hire a new training class)... DONT BE FOOLED! The best of the best people that created this company left, the people left are the managers that ran it into the ground or have it super easy because their bff's or family members work there.

    Did you know there are actual departments at real companies that are called "customer experience" and sales has nothing to do with them. Did you know that people at real companies don't get promoted because they are next in line or their brother is hiring them, that it is actually about bringing sustenance to meetings and projects and making change for the better benefit of all. Not for personal gain! Did you know other companies actually have trust and a general intrust in the well being of their general work force? I don't think you guys do know...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Great Idea, great people, horrible execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - BCS Customer Care Specialist - Tier II in Glendale, CA
    Former Contractor - BCS Customer Care Specialist - Tier II in Glendale, CA

    I worked at LegalZoom.com as a contractor (less than a year)

    Pros

    Some of the most genuine and hardworking people (on the associate level) I have ever worked with, casual dress environment, in office gym, discounted snacks, sodas and juices, a great business idea / product with a lot of potential and exposure to government and legal products. Gift cards, Laker tickets and your $5 Starbucks card "carrot" that's dangled over your work area as if it has the value of a pot of gold. Prime location in a beautiful city.

    Cons

    Mandatory OT daily and weekends for months on end just because they work harder and not smarter, exploitation of temporary staff without hiring, favoritism, micro-management (i.e., reading your e-mails, DM's, watching who you take your breaks and lunches with), no desire to consider any new ideas or strategies that conflict with the current in-place policies. Cliques of associates and management that make navigating day to day operations seem like a game of Survivor. Management through fear of termination or unbalanced rewards, considerations and discipline.

    Advice to ManagementAdvice

    Practice what your preach! Executive management is young, invigorating and inspirational! These are the guys on the commercials you want to be with! They are hard working and out the box thinkers while middle management tends to be the opposite. Middle management seem to be people who were promoted out of seniority rather than accomplishments or aptitude that carry those scars into their current position and now feel obligated to make sure you feel the same. No progressive out the box thinking, no associate engagement. They are stifling, scared, and lacking the understanding of how to utilize resources (the people) effectively so people with potential sit idle and do the minimum until they too fall into obscurity. Take care of your people and the people will take care of you, despite all the perks and the great state of the art building, i've never seen so many sad and uninspired people who gave so much and expected so little back in return. It's not about the money (although the pay was barely OK) it's about the principle. It's about making people feel like they are part of what drives the company instead of what the company uses to drive itself. All the 50 inch TV's, 1000 sq/ft break room space, prime locations cannot make up for not utilizing your people and allowing them to make the contributions that will bond them to the company for life as they are invested intellectually and creatively into an idea they believe in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Specialist in Austin, TX
    Current Employee - Business Specialist in Austin, TX

    I have been working at LegalZoom.com

    Pros

    sales training. you will get that. this will allow you to take these skills elsewhere and grow and be successful. the pros stop there.

    Cons

    everything. the pay sucks, they nickel and dime you for everything, not even being a really good salesperson is good enough - managers and leads will hound you. the managers do nothing all day, like one big frat house. and they keep cutting commissions. stay awaaaaaaaaaaaaaay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX

    I worked at LegalZoom.com full-time (more than a year)

    Pros

    Opportunities for advancement, decent pay and a lot of young people. Casual dress and high-end equipment, eg. blue tooth headsets and good chairs/ computers.

    Cons

    It's very corporate now. Sometimes there is mandatory overtime and sometimes they will micromanage you. Often you will be very bored in a meeting where they give you about as much info that is real as the news gives the masses--fractional; then they'll demand questions, which are never answered. I do think it's that way most places and I do not feel they're terrible for doing so, but the boredom level is just off the charts for these maybe monthly sessions.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO

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