LegalZoom.com

  www.legalzoom.com
  www.legalzoom.com

LegalZoom.com Reviews

Updated November 19, 2014
Updated November 19, 2014
100 Reviews
2.4
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John Suh
40 Ratings

Review Highlights

Pros
  • Free bagels,gym, good Christmas party, good coworkers and good products (in 8 reviews)

  • The company provides a lot of free food and other perks for employees like t-shirts (in 6 reviews)


Cons
  • stressful environment, poor management, no room for growth (in 6 reviews)

  • It is a call center, upper management is all over the place (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX

    I worked at LegalZoom.com full-time (more than an year)

    Pros

    Opportunities for advancement, decent pay and a lot of young people. Casual dress and high-end equipment, eg. blue tooth headsets and good chairs/ computers.

    Cons

    It's very corporate now. Sometimes there is mandatory overtime and sometimes they will micromanage you. Often you will be very bored in a meeting where they give you about as much info that is real as the news gives the masses--fractional; then they'll demand questions, which are never answered. I do think it's that way most places and I do not feel they're terrible for doing so, but the boredom level is just off the charts for these maybe monthly sessions.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 6 people found this helpful  

    Cell center, not a sales organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Austin, TX
    Current Employee - Sales Specialist in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Nice building with onsite gym, good PTO/benefits, bagels on Friday, wireless headsets, casual dress, and there are still a handful of good people left in management for now.

    Cons

    This was once a place that I would brag to my friends about. Right around July, things started taking a very negative turn. The comp structure was completely revamped to make it much more difficult to reach your goals. Even if you did reach your unrealistic goal (less than 4% of sales floor hit it in October), it is still a significant pay cut from the previous comp structure. The workload has also somehow increased at the same time, and the liability of the work has gone up (Unauthorized Practice of Law is a major concern, and limits everything you say. If you say something the wrong way, it comes out of your check). There is a new QA team that will micromanage your calls and grade them on a scorecard that makes very little sense. The people "grading" the calls have little to no sales experience, and closing the sale has no impact on the score. They also only grade calls in the 5-12 minute range (they are that short for a reason), so they never hear any real sales calls.The overall mentality of this place is shifting from an innovative and collaborative sales organization, in to just another call center. Employee morale is in the gutter, and the most talented people are leaving on a daily basis. Most people in sales feel like they are just another number now, and simply just a apart of an assembly line for a corporate machine. They're even testing out something called auto pickup, where you literally have less than a second between inbound calls, and it picks up for you automatically. Also you are no longer a sales specialist, you now work: sales, customer care, retention, escalations, declines, and pretty much anything else that comes across the phone. You are expected to be Jack of all trades, and master of none. Most of these changes were started when they brought on new investors, and they took over control of the board. Sales are way down, morale is down, and everybody just has a general sense of not caring anymore.

    Advice to ManagementAdvice

    You are watching all of your most talented sales people and leadership walk out the door... Why? You all are so proud of helping build such a great culture here. Stop being so OK with just watching it all decay into a soul sucking call center. LZ may be an industry leader because of the huge head start in this niche market, but before you know it, the competition will be taking advantage of all of the mistakes you are making. LZ does not have the best pricing, the best services, nor does it have the best tech. What made this company is the people, and you are losing them in mass.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Just another high stress, low pay .com call center environment...in a nice building

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at LegalZoom.com full-time

    Pros

    On site gym, free coffee/tea, free bagels on fridays, convenience store style market place in case you forgot your lunch or you are short on time, free legal plan as a full time employee, decent sick/vaca/pto accrual.

    Cons

    Home grown management, poor communication, too many chiefs and not enough indians. The culture that LegalZoom is so proud of creating is disappearing every day. Low and mid level managers treat employees terribly. Double standards everywhere. John and Frank blow smoke in town hall meetings twice a year and then they allow their low and mid level management to do whatever they want. No accountability. Common sense ignored.

    Advice to ManagementAdvice

    Have conversations with your employees without retaliating. Pay people what they are worth. Execs and managers should spend much more time with the troops that are in the trenches rather than being in conference rooms all day with eachother

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Think twice before coming here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Free bagels,gym, good Christmas party, good coworkers and good products.

    Cons

    Huge changes made without caring about the employees and now the best people are leaving. This place has no problem making people feel like a number. They keep adding new things that make it harder and harder to make money.They talk all about job opportunities but beware that those only go to buddies or brown noses.

    Advice to ManagementAdvice

    Wake up.This place is going down the drain and your letting it happen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    LegalZoom has great products that sell themselves. One of the most Diverse companies I've seen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager/Sales Specialist/Customer Support in Austin, TX
    Current Employee - Account Manager/Sales Specialist/Customer Support in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    Recruiters have done a good job finding really smart, professional and mature individuals. Great solutions that really make a difference for their consumer. Hard work and great attitude is definitely rewarded.

    I started entry level and was afforded advancement opportunities several times through my career here.

    Cons

    New investors, Corporate restructuring and the growing pains that come with, have driven lots of talented people out the door in many departments. Leaders in place seem content on letting really talented professionals walk out the door.

    The culture has taken a dramatic turn for the worse in recent months since the acquisition, my department was completely dismantled and everyone went to their previous roles and pay if any.

    Salaries are being cut across the board.

    Typical of an online company, schedules vary with department. Customer facing teams have schedules from 7AM - 10 AM non-customer facing are typical business hours.

    Advice to ManagementAdvice

    Re-engage your teams, build better sales training and lead people through the restructuring.

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Sales specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Speacilist in Austin, TX
    Current Employee - Sales Speacilist in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Money is okay, enough to pay the bills. Gym on site, new building.

    Cons

    It is a call center, upper management is all over the place. Always changing.

    Advice to ManagementAdvice

    Make your employees not just feel like a number.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Legalzoom is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Austin, TX
    Former Employee - Customer Care Specialist in Austin, TX

    I worked at LegalZoom.com full-time (more than an year)

    Pros

    Benefits are great, perks are good, company growth will be promising through their current alterations.

    Cons

    Does not pay as much as other customer care positions in Austin Texas.

    Advice to ManagementAdvice

    Management is great! They are caring, understanding, and very easy to work with.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Stay away if you value yourself as a sales professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Austin, TX
    Current Employee - Sales Specialist in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    onsite gym. free bagels on friday. thats it

    Cons

    Too many to count. I have never worked for a place where the higher you go up the manager and executive ladder, the less skilled and qualified it gets. This place is ran by the friends and relatives of the executives.

    Advice to ManagementAdvice

    start over. try again. stop drinking the kool-aid and stand up for your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I like working at Legalzoom the people are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    The people here are amazing

    Cons

    There is new ownership and things are changing

    Advice to ManagementAdvice

    Keep on keeping on.

    Recommends
    Approves of CEO
  11. 7 people found this helpful  

    Just another boiler room call center. True Sales talent should look elsewhere and make real money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    Interesting product. You will learn a lot about legal filings and processes. Good information for anyone to have. Marketplace for food, some food subsidized (but way over-priced, so "subsidized" means paying a little above gas station prices for snacks and drinks), and there is a gym there for any workout types.

    Cons

    LegalZoom used to be a great place to work. It is now anything but. The company sold controlling stake to Permira, which has turned the company into an assembly line. You will be micromanaged to no end, given an unrealistic workload, and not compensated for your effort. Capped commission, a labyrinthian "points structure" to determine bonus, and a team of "quality assurance" agents (many with little or no sales experience) that "judge" the "quality" of your call, and their subjective and convoluted rubric for "quality" will determine half of your compensation. And closing a sale has no bearing on the "quality" or "success" of the sales call. When you close your sales, enjoy an incompetent and inconsistent fulfillment/"customer care" team that will inevitably fail to fulfill their end, which will lead to customers calling YOU back to complain. Rather than spending time on your actual job (SELLING), you will have to apologize and cover for others.

    LegalZoom's services and pricing structures are pure madness. The number of disclaimers due to certain subscriptions buried into the offerings, the number of "line item" charges and rules for cancellation to explain, and the incoherent overlap of product offerings means any customer calling CANNOT get an honest price quote without a 6-7 minute lecture. A large amount of calls are people just wanting an honest, quick estimate of what to expect. You will not be able to deliver this, and it ticks a LOT of people off.

    The work experience is an absolute grindhouse. Get ready to be micromanaged and monitored to no end.

    I could go on, but I tire of this. If you are desperate, then go for it. If you have real experience and talent (or self-respect) do not waste your time.

    Advice to ManagementAdvice

    None. You reap what you sew.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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