Lego Group Reviews

Updated July 4, 2015
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3.6
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Recommend to a friend
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Jørgen Vig Knudstorp
49 Ratings

Pros
  • It's a fun place to work and most people are really interested in either the products or kids in general (in 3 reviews)

  • Great team and work/life balance (in 3 reviews)

Cons
  • Just like any retail job, you stand for long hours (in 3 reviews)

  • and being 'on call' for a part time retail job (in 3 reviews)

More Pros and Cons

92 Employee Reviews

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  1. one of the better retail places to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Santa Clara, CA
    Current Employee - Assistant Store Manager in Santa Clara, CA

    I have been working at Lego Group full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Family oriented company that really takes care of their employees. quarterly bonuses and a yearly one too. flexible hours. FUN atmosphere. Try out product, take it home to build, great discount. DM and RM come for quarterly visits, so everyone just keeps abreast with everyone and everything.

    Cons

    It's a considered a HIGH END childrens store. So even though LEGO has high standards on customer service and store presentation, it's difficult to upkeep when kids are wrecking the store and peeing everywhere.

    Advice to Management

    Always have a reason for whatever you decide to do if it's not per directive. Higher Management actually listens to you.


  2. You may be a cog in the machine, but the machine is awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in North Hollywood, CA
    Former Employee - Brick Specialist in North Hollywood, CA

    I worked at Lego Group part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Enthusiastic environment, surrounded by products enjoyed by people of all ages, learning about toys-- I'm a nerd, I love making kids happy, I adored it with every fiber of my being.

    Cons

    Anything negative was almost always a customer who didn't know how to take "we're out of stock" for an answer, or the occasional argumentative/indecisive person.

    Advice to Management

    My time was brief but I have only positive things to say. I'm continually impressed with the changes being made to the company to make the brand more effective and (from a female perspective) also how girl-friendly things have gotten.


  3. beware merchandisers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser Coordinator in Vancouver, WA
    Former Employee - Merchandiser Coordinator in Vancouver, WA

    I worked at Lego Group

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the company has a good name and reputation also doing business with movies now

    Cons

    2 year contract mileage was not paid 300 miles Radius. was told one thing and got another let merchandising team go with no notice and more lay offs on way

    Advice to Management

    Be honest with employees what to really expect


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  5. 1-3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lego Group full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great compensation plan for everyone

    Cons

    Few locations with in the state


  6. Helpful (1)

    Company is only interested in bottom-line now.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Merchandiser in Chicago, IL
    Current Employee - Field Merchandiser in Chicago, IL

    I have been working at Lego Group part-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The product is amazing due to the creative and engineering minds behind them. The quality has remained constant throughout the history of the company.

    Cons

    Corporate management doesn't care about any employees who aren't in management positions and this includes merchandisers. Previously the merchandising team was treated with integrity, trust and respect and had compassion and dedication. Unfortunately now the team has been constantly insulted with 'audits' and 'beginner training' for merchandisers who have been with the company 10+ years.

    Advice to Management

    Re-hire merchandisers who left the company due to mistreatment and unsubstantiated accusations from inexperienced merchandising management. Check exit paperwork of previous merchandisers and interview them on 'what really happened' especially when their previous manager was 'let go' from the company.


  7. I hated this place more than anything

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Hartford, CT
    Former Employee - Sales Associate in West Hartford, CT

    I worked at Lego Group

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount on toys, if you're into that I suppose.

    Cons

    Absolutely everything else. They will work you to the bones.

    Advice to Management

    How about you stop working us like slaves and give us more than 20 minute breaks when we work 10 hours.


  8. Mystery Shops Ruin The Job and Pay is LOW

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Lego Group part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Discounts
    -401K (even for part time)
    -Sweet Kids and LEGO

    Cons

    Mystery shops ruined my experience working for LEGO. They require you to follow not a general - but an EXACT script: "Who's the gift for?" (If you don't phrase it their way, you don't get the points) This makes for a very staged customer experience not allowing you to be genuine. In high volume stores, you often have 80 customers inside the store, barely allowing you to move and provide each guest with a memorable customer experience because if you focus too much on one guest you may miss the mystery shopper. I applied to the job thinking it would be about the kids but its really about the mystery shopper. Which is terrible.

    Micromanager friendly rules- "Don't step on the racetrack" AKA the gray walkway around the store. In a high volume yet tiny store that's like being confined to a jail cell. The coaching log is essentially micromanagement in disguise. Micromanaging isn't easy and you can't expect your supervisors to micromanage for $10 an hour or your employees to be micromanaged for $8. It's an adult job on high school student salary.

    Advice to Management

    Allow some room for CREATIVITY in the mystery shops. I see why they are necessary but why must things be phrased in an exact way? Isn't creativity what LEGO is about?

    EXPAND THE SIZE OF HIGH VOLUME YET TINY SPACED STORES. It gets hot. It makes it easier for accidents to happen. Employees and customers become more easily irritated in such environment and it makes it harder to move from customer to customer..


  9. Lego and it employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSpecialist in Albuquerque, NM
    Current Employee - BSpecialist in Albuquerque, NM

    I have been working at Lego Group part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good company with high integrity

    Cons

    people treat you like your an idiot because you sell toys

    Advice to Management

    Turn the AC down to 71 degrees


  10. Helpful (1)

    Great environment, very friendly staff, and excellent management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brick Specialist in New York, NY
    Former Employee - Brick Specialist in New York, NY

    I worked at Lego Group part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team, and management. Entry level salary is great in terms of retail jobs.

    Cons

    Some favoritism from supervisors towards sales associates.

    Advice to Management

    Management team was excellent.


  11. Management doesn't care about their merchandising team.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Merchandiser in Miami, FL
    Current Employee - Merchandiser in Miami, FL

    I have been working at Lego Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Everyone thinks 'it must be so great to work for Lego.' Merchandisers agree with half-hearted smiles and a myriad of thoughts.

    Cons

    If your merchandising manager doesn't care for you they can easily wreak havoc on your reputation with the company.

    Advice to Management

    Merchandisers have often gone to HR for help but have found the department is biased toward merchandising management. Be aware that you will receive absolutely no support if you have any problems with your manager.



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