Lego Group Reviews

Updated April 7, 2015
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3.6
84 Reviews
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Jørgen Vig Knudstorp
49 Ratings

Pros
  • Great benefits and company events equate to great company to work for people with families (in 5 reviews)

  • The people there are fun and people are really encourage to be good colleagues (in 3 reviews)

Cons
  • High demand, long hours, and although the benefits are good, the salary itself may not be (in 3 reviews)

  • and being 'on call' for a part time retail job (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Great environment, very friendly staff, and excellent management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brick Specialist in New York, NY
    Former Employee - Brick Specialist in New York, NY

    I worked at Lego Group part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team, and management. Entry level salary is great in terms of retail jobs.

    Cons

    Some favoritism from supervisors towards sales associates.

    Advice to Management

    Management team was excellent.

  2. Mystery Shops Ruin The Job and Pay is LOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Lego Group part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Discounts
    -401K (even for part time)
    -Sweet Kids and LEGO

    Cons

    Mystery shops ruined my experience working for LEGO. They require you to follow not a general - but an EXACT script: "Who's the gift for?" (If you don't phrase it their way, you don't get the points) This makes for a very staged customer experience not allowing you to be genuine. In high volume stores, you often have 80 customers inside the store, barely allowing you to move and provide each guest with a memorable customer experience because if you focus too much on one guest you may miss the mystery shopper. I applied to the job thinking it would be about the kids but its really about the mystery shopper. Which is terrible.

    Micromanager friendly rules- "Don't step on the racetrack" AKA the gray walkway around the store. In a high volume yet tiny store that's like being confined to a jail cell. The coaching log is essentially micromanagement in disguise. Micromanaging isn't easy and you can't expect your supervisors to micromanage for $10 an hour or your employees to be micromanaged for $8. It's an adult job on high school student salary.

    Advice to Management

    Allow some room for CREATIVITY in the mystery shops. I see why they are necessary but why must things be phrased in an exact way? Isn't creativity what LEGO is about?

    EXPAND THE SIZE OF HIGH VOLUME YET TINY SPACED STORES. It gets hot. It makes it easier for accidents to happen. Employees and customers become more easily irritated in such environment and it makes it harder to move from customer to customer..

  3. Lego and it employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BSpecialist in Albuquerque, NM
    Current Employee - BSpecialist in Albuquerque, NM

    I have been working at Lego Group part-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good company with high integrity

    Cons

    people treat you like your an idiot because you sell toys

    Advice to Management

    Turn the AC down to 71 degrees

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  5. Management doesn't care about their merchandising team.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Merchandiser in Miami, FL
    Current Employee - Merchandiser in Miami, FL

    I have been working at Lego Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Everyone thinks 'it must be so great to work for Lego.' Merchandisers agree with half-hearted smiles and a myriad of thoughts.

    Cons

    If your merchandising manager doesn't care for you they can easily wreak havoc on your reputation with the company.

    Advice to Management

    Merchandisers have often gone to HR for help but have found the department is biased toward merchandising management. Be aware that you will receive absolutely no support if you have any problems with your manager.

  6. Helpful (1)

    LEGO vs LEGO Brand Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lego Group full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    LEGO Group is focused on quality, imagination, and creativity, and that is evident in every set that is manufactured. They have presented employees with some pretty cool sets as gifts, which, as a LEGO fan, is always a joy to receive.

    Cons

    I work for LEGO Brand Retail North America, which is still trying to find its way as a retailer. It is slow to innovate, few people in the home office have worked in a retail setting, and feedback from the field is typically not put into action. This makes for some headaches and frustrations that affect the customer experience but are left for field staff to repair. Wages are on the lower end of the spectrum in a retail setting, though, as a pro, the bonus potential for all employees can be gratifying. It is difficult to recommend LEGO Brand Retail as an employer with few opportunities to move into home office positions or for those that enjoy being in collaborative environments.

    Advice to Management

    The company would do well to solicit and more readily act upon feedback from the field. Particularly, before rolling out customer initiatives, running the ideas by store teams for potential issues that result in customer dissatisfaction would reduce stress and frustrations in the field. Improving proactive communications on changes in direction or new initiatives would also reduce frustrations.

  7. Helpful (1)

    If you quit for any reason, management will make it look like you did something dishonest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser in Indianapolis, IN
    Former Employee - Merchandiser in Indianapolis, IN

    I worked at Lego Group part-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great product and wonderful co-workers. Some flexibility with scheduling your required duties and responsibilities. Be prepared to be 'on call' with .your schedule with little or no notice from the company.

    Cons

    Middle merchandising management can say or do anything toward their team and no one in upper level management and human resources will give you any support.

    Advice to Management

    Someone needs to look into management that has lost 25% of their merchandising team due to those employees having been supposedly 'dishonest'.

  8. Helpful (1)

    New management dictated reduced time frames for merchandising tasks so their budget looked better to upper management

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser in Dallas, TX
    Former Employee - Merchandiser in Dallas, TX

    I worked at Lego Group part-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great product and hopefully a great future for the company! Excellent merchandising team with years of experience and expertise in the work place.

    Cons

    New management was only interested in having lower merchandising payroll expenditures than fellow management in the same department. 'Inaccurate' and/or reduced time frames were dictated to my merchandising team for accomplishing certain tasks. What a surprise when speaking with co-workers in other areas of the country that my merchandising team should have been allotted more time for certain duties and responsibilities. Needless to say, the payroll budget for my merchandising team looked great to upper management but the situation was stressful for us!

    Advice to Management

    Upper management and the Human Resource department should really pay attention if numerous employees complain about certain management or issues.

  9. Helpful (1)

    Merchandising team is no longer important to the company - management perks ARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandisr in Enfield, CT
    Former Employee - Merchandisr in Enfield, CT

    I worked at Lego Group part-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent product though customers continuously complain about how expensive it is.

    Cons

    LEGO merchandisers with extensive experience and excellent work ethics are leaving the company because their opinions and feedback no longer matter. Management continues to insult merchandiser's intelligence by offering 'fake' explanations on why the merchandising budget is being reduced. Meanwhile managers are driving brand new company vehicles and flying all over the country for meetings that could be accomplished with a conference call. LEGO also sends out expensive Christmas gifts to seasonal people who are only with the company for seven weeks a year.

    Advice to Management

    Managers who have screwed up in their previous department should not be transferred into a management position they know nothing about. There is nothing worse than having to tell your manager how to do their job. Actually there is: a manager who lies to their team at the team's expense in order for the manager's budget to be less than fellow management.

  10. Very stressful but fun "sometimes"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lego Group

    Pros

    There's always incentives for those who work in the commercial department

    Cons

    Everything is based on numbers, they don't care if the guests are enjoying their day or not as long as they made a certain amount of money by the end of the day.

  11. Helpful (1)

    Flagship Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at Lego Group part-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Our mission - to inspire and develop the builders of tomorrow. Seeing kids walking into the store being amazed with all the sculptures made out of LEGO bricks is fantastic and rewarding. Flexible hours. High standards for customer service.

    Cons

    Mainly the same problem in all retail locations - the resellers trying to buy in bulk and con-people trying to work the system. SAP system needs to improve drastically.

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