Lennox

  www.lennoxinternational.com
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Lennox Reviews

Updated Jul 15, 2014

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All Employees Current Employees Only

3.0 61 reviews

65% Approve of the CEO

Lennox CEO and Director Todd M. Bluedorn

Todd M. Bluedorn

(31 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Very competitive salaries and usually there are opportunities to grow(in 3 reviews)

  • Good hours, good product, good inventory, good benefits, and good pay(in 4 reviews)


Cons
  • Middle management spend more time protecting their jobs and positions than doing what is right for the company(in 4 reviews)

  • an employee might hit a glass ceiling where they can't seem to move up any further(in 3 reviews)

61 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Nice company

    Anonymous Employee (Former Employee)

    ProsFriendly employees and management. People are cooperative. Good chance to be able to work with higher management people. Although it is an international company, you still get the chance to communicate to the top.

    ConsHope to have rotation in the jobs.

    Advice to Senior ManagementBe more flexible

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Good company. Really liked the atmosphere as far as job activities.

    Territory Manager (Former Employee)

    ProsWork from home. Company car. Company credit card. Company gas card. Able to help customers most of the time without middle or upper management approval. Great company meetings and dealer meetings.

    ConsVery complicated to understand compensation plan. Too many internal meetings taking sales team out of field. Company has changed since becoming a publicly held company. Dealers complain that Lennox has lost touch with its dealers. Hard push for new business and middle management not able to motivate sales team appropriately. Threats to sales team members that they will be fired if they do not sign new business within the year. Not motivating

    Advice to Senior ManagementSupport sales team with exciting rewards for new business instead of threatening them. Put in place a newer up to date training program for sales team....something that brings results. Work as a team...the middle management team is losing touch with customer base and doesn't understand what it takes to motivate sales teams. Compensation plan is difficult to understand and can be manipulated too easily.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Really liked working with the people at Lennox

    Territory Manager (Former Employee)

    ProsTerritory Manager has a lot of autonomy working from home and managing a designated territory. Company auto, gas card and corporate expense credit card provided. Able to help a customer with problems without going to corporate for an approval as long as it is good for business and you can justify it later.
    Lennox has a lot of good things about them. The corporate personality is fun and pleasant most of the time. They give opportunities...promote from within.

    ConsLennox has gone through a lot of restructuring in the last few years and territory size has increased. Pay plan is difficult to understand and they can play with the numbers which they did with me on a couple of occasions. Middle management also admitted that they were incorrect in the calculations but would not go back and rectify the pay. Company is seriously needing new business as many Lennox Dealers are retiring and other competitive manufacturers have gained large market share. New business drive has caused company to lose some focus on existing dealer base. This has been voiced to me by multiple dealers (over 12 of them).

    Advice to Senior ManagementFocus on current and long-time customers. Show them the love. Create some systems, programs, incentives for new business and for Territory Managers to utilize in bringing in new business. Make it enjoyable to get new business. This industry used to be fun!

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    As a company

    Anonymous Employee (Current Employee)

    Proswork life balance is very good

    Consthere is a glass ceiling

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Great work hours

    Counter Sales Associate (Former Employee) Charleston, SC

    ProsGood hours, good product, good inventory, good benefits, and good pay.

    ConsToo many silly rules, too much paperwork, lack of training, short staffed in the part stores, outside sales person does not help drive business to the store, too many key decision makers, store manager can't make key decisions.

    Advice to Senior ManagementAllow the store manager to run the store, encourage the outside sales person and managers to work together to drive sales for both the store and outside sales person.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Great Place to work. Friendly people and good experience.

    Anonymous Employee (Current Employee) Richardson, TX

    ProsFlexibility, professionalism, location, work-life balance

    ConsBenefits not up to standard

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Rewarding

    Project Leader (Current Employee) Richardson, TX

    ProsDelivering results that meet or exceed goals is rewarded with trust, compensation, development for further opportunities, etc. Although the company has a significant global presence, it still has that small company, almost "family" feel, and the level of talent that each of my co-workers have, continually amazes me.

    ConsLike working at any of the HVACR companies, this business is closely tied to housing starts, commercial builds, and of course, the weather. So be prepared for lean times, and be ready to chip in and bear the burden of the down-cycles when they occur.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Once great company that has been ruined by poor executive leadership

    Director (Current Employee) Dallas, TX

    ProsOnce the pride of the HVAC industry with a culture and leadership team that was best in class (due to prior owner and CEO). Some solid leadership remains at the middle management level. Decent work/life balance in an industry that is fairly stable.

    ConsCurrent CEO and Executive team that manage by the quarterly stock price (in order to line their pockets), while the welfare of the employee is completely and wholly expendable. Not one decision since 2007 (appointment of current CEO) has been in the best interest of the employee. They will find ways to renege on commitments if it will further pad their pockets with a few $. Employees no longer have pride in the company and many are looking for a way out. Little joy, excitement, or camaraderie remain within the four walls. The cafeteria has become a ghost town as people stay at their desk or leave the building for a brief respite from the daily drudgery.

    Advice to Senior ManagementThe company is still salvageable but you must show a commitment beyond your own pocketbook and start taking a sincere and personal interest in the well being of your employees. If a choice is available, do the right thing for the employee. Board - replace the CEO immediately with an individual who has a personality, cares about people, and will actually engage in sincere conversation with the "common folks". Lennox didn't survive for over 100 years by having poor leadership that focuses on nothing more than a short term quarterly result!

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    2 people found this helpful  

    Culture is stagnant

    Manager (Former Employee) Richardson, TX

    ProsBusiness is good and they have a great product - costly but good. Service team is excellent and this drives equipment sales.

    ConsLack of leadership at numerous levels. Leaders do not embrace the needed change or those that can effectively initiate change management. If you do not advertise people will not purcase your product - you cannot shrink your way to success - you invest to grow!

    Advice to Senior ManagementHire good leaders, get rid of those that are the "Bullies" - people know who they are in the organization and take care of customers and employees.

    No, I would not recommend this company to a friend

    • Culture & Values
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    1 person found this helpful  

    not a bad company to work for -

    Technical Lead (Current Employee) Richardson, TX

    Prosflexibilty .. some smart co-wokers... have a salary freeze in 2010 and 2011 lower the 3% salaries company wide

    Conslot of office politics ... very tight dead lines in IT

    Advice to Senior Managementneed to focus more on IT

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