Lennox Reviews

Updated July 24, 2015
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99 Employee Reviews

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  1. Helpful (6)

    Once great company that has been ruined by poor executive leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX

    I have been working at Lennox full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Once the pride of the HVAC industry with a culture and leadership team that was best in class (due to prior owner and CEO). Some solid leadership remains at the middle management level. Decent work/life balance in an industry that is fairly stable.

    Cons

    Current CEO and Executive team that manage by the quarterly stock price (in order to line their pockets), while the welfare of the employee is completely and wholly expendable. Not one decision since 2007 (appointment of current CEO) has been in the best interest of the employee. They will find ways to renege on commitments if it will further pad their pockets with a few $. Employees no longer have pride in the company and many are looking for a way out. Little joy, excitement, or camaraderie remain within the four walls. The cafeteria has become a ghost town as people stay at their desk or leave the building for a brief respite from the daily drudgery.

    Advice to Management

    The company is still salvageable but you must show a commitment beyond your own pocketbook and start taking a sincere and personal interest in the well being of your employees. If a choice is available, do the right thing for the employee. Board - replace the CEO immediately with an individual who has a personality, cares about people, and will actually engage in sincere conversation with the "common folks". Lennox didn't survive for over 100 years by having poor leadership that focuses on nothing more than a short term quarterly result!


  2. Helpful (1)

    Old Dog can't learn new tricks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Top of the line product and training

    Cons

    Poor upper management, large contractor focus alienates Smaller contractors. Company business practices handcuffs Managers ability to grow customer base.

    Advice to Management

    Listen to your branch managers suggestions and concerns, ALL customers are important Large and Small. Investigate poor quality dealers, look at the future sales As supposed to the right now.


  3. Helpful (2)

    Alot of unknowns

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX

    I have been working at Lennox full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Your colleagues for the most part are okay

    Cons

    Management has the slightest clue what their employees actually do. The insurance is the absolute worst you have to pay for so much they only have high deductible plans Pay is very, very low end for the amount of work they want you to do Rather than compensate their employees effectively they spend more money on golf and other weird things such as trips and etc Not much room to advance in the company you don't move unless someone retires Low morale

    Advice to Management

    Make it more about your employees, if they are happy then the morale will increase and therefore there will be greater productivity. Also do not place individuals that are not qualified to be in a management position. They may look good on paper but being absolute clueless when their employees have a question doesn't really help much


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  5. Helpful (5)

    In the months I was there they fired and let of the people who really mattered and cared about others.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Support in Richardson, TX
    Current Employee - Accounting Support in Richardson, TX

    I have been working at Lennox full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Clean workspaces, cafe, covered parking, security,

    Cons

    Discrimination, no appreciation given to contractors, especially the military veterans

    Advice to Management

    when someone has an issue with discrimination and it's taken to management and HR, the problem should be dealt with and NOT IGNORED!!!!!


  6. Helpful (2)

    Focused on the past.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Adamant about not taking work home - most days. Knowledgeable co-workers were always useful and reliable. They say I need a few more words here.

    Cons

    For a company focused on "innovation," the company is mainly interested with remaining feature compatible with the competitors, without focusing on refinement or improvement.


  7. Helpful (6)

    Compensation and promotions don't match people's skills and experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Richardson, TX
    Current Employee - Financial Analyst in Richardson, TX

    I have been working at Lennox full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Stable industry Big company Good benefits Teamwork Work-life balance

    Cons

    All Senior management is male-dominated No advancement opportunities Impossible to transition from a Senior to Manager Salary ranges for each position are huge so pay is often unfair (people with low responsibilities making way more than they should) Low performers get moved around to other departments instead of being fired (and with that comes a pay increase) Management is very top heavy (not many lower level people that actually do stuff) Needed low level positions are not added in lieu of unnecessary new management jobs

    Advice to Management

    Trim management and add more low level positions Promote women Promote people that can actually do stuff and get rid of the "fat" Review compensation so it's fairly matched with people's skills and performance


  8. Helpful (5)

    No Advancement Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-workers are really friendly with one another and some managers are ok.

    Cons

    There are no career path opportunities, management needs to take a course in leadership and promotions are not fair, they are more of who the management team likes oppose to a person's skills.

    Advice to Management

    Incorporate a more diverse management team


  9. Helpful (1)

    Distribution Associate/Warehouse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent pay for a warehouse job. The checks clear. A few good people.

    Cons

    Company filled with glass ceilings. Does not promote from within. Get ready to have a sore back from carrying everyone. Benefits aren't that great. The only reward for hard work is.....MORE WORK. The more efficient you are, the more you're expected to do to compensate for those to do nothing and still collect a paycheck.. "Teamwork" atmosphere until the bonus checks come out. Raises are a joke. They jam Business Ethics and Code of Conduct down your throat, but don't follow much of it. In my location, when there's a problem brought to management, they look the other way so they don't have to address the situation in order to protect their reputation to their superiors. This allows bottom of the barrel employees to do what they want with no repercussions or discipline. I could go on forever here. Oh the stories I could tell.

    Advice to Management

    Lennox should implement the 1=3 rule. Hire 1 great hardworking employee that will be as productive as three employees who are merely good. Pay that one employee $30/hr vs paying 3 mediocre people $15-$16/hr each. This will trim the useless fat of the company, save salary money, and make it more rewarding for the hard workers to continue to bust their humps. Make your employees WANT to take initiative, bend over backwards, and go the extra mile.


  10. Helpful (1)

    Sleep inducing for Engineers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at Lennox full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very flexible with hours, laid back environment, everyone friendly, good enough pay

    Cons

    Boring, misleading, slow to hire if you're a temp, little opportunity for growth, poor collaboration, tons of bloat, putting team members in roles that may not be best suited for them. However, this is the place for you if you've come from a high pressure position and want to coast.

    Advice to Management

    Give opportunities for open discussion about how to improve the development life cycle. I'd also recommend doing a better job defining roles within the company as well as the development methodology. Provide means to communicate between different groups.


  11. Helpful (1)

    Bureaucratic, Poor Job Growth, Good 'Ole Boys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Richardson, TX
    Current Employee - Engineer in Richardson, TX

    I have been working at Lennox (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay for non-challenging work.

    Cons

    Management is greedy, quick to cut costs but very slow to hire. Lennox wants to grow but doesn't want to put the resources in place for sustainable growth. Fear of management's wrath is the current driver. - Very poor job growth. - Quality control issues have skyrocketed but who cares since sales are increasing. Quality issues are for someone in the field to deal with. - Poor customer support and long hold times lead to very ticked off customers - Very little diversity at corporate.

    Advice to Management

    The Good 'Ole Boy network is failing. The new management has run off the old timers, office moral is way down, departments don't communicate, and Lennox has become very bureaucratic, a dod-eat-dog environment. The only way for a leg up is to use a co-worker as a stepping stone.



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