Lennox

  www.lennoxinternational.com
  www.lennoxinternational.com

Lennox Reviews

Updated December 17, 2014
Updated December 17, 2014
78 Reviews
2.8
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
38 Ratings

Review Highlights

Pros
  • Flexibility, professionalism, location, work-life balance (in 4 reviews)

  • Good hours, good product, good inventory, good benefits, and good pay (in 5 reviews)


Cons
  • Middle management spend more time protecting their jobs and positions than doing what is right for the company (in 4 reviews)

  • Sometimes limited advancement opportunities, however that is because people stay with the company long term so it is not really a bad situation (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time (more than 10 years)

    Pros

    Was a pleasure to work with a dedicated team. The pay was great after 10 years. Close to home and hours were flexible.

    Cons

    Company has no advancement opportunities. I was expected to train my new supervisor so I moved on. Wish things could have worked out.

    Advice to ManagementAdvice

    Best to promo within

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It has been a great experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox

    Pros

    friendly atmosphere, flexible schedule, great method, additional meetings, meeting new people

    Cons

    not super organized, too far away, policies not well established; lacking mission statement and objectives

    Advice to ManagementAdvice

    increase leadership and marketing strategies

    Recommends
    Neutral Outlook
  3. 3 people found this helpful  

    Opportunities for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Richardson, TX
    Former Employee - Senior Financial Analyst in Richardson, TX

    I worked at Lennox full-time (more than an year)

    Pros

    Lennox is an old company who does well at keeping up with current trends in the industry in terms of products.

    Cons

    With old processes that are long overdue for automation, many times they end up behind the curve in their back office which slows them down overall. Also, they have a huge amount of finance people at the "Senior Analyst" level who aren't being groomed to move forward and opportunities at the next level are sparse.

    Advice to ManagementAdvice

    Invest real time and effort (money) in Lean practices and follow through on process changes. Also, work on grooming from within and creating opportunities for employees. Stop putting high value people in low value roles.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Bangalore (India)
    Current Employee - Manager in Bangalore (India)

    I have been working at Lennox full-time (more than 5 years)

    Pros

    package is quite up to standard

    Cons

    overtime becomes sometime very hectic

    Advice to ManagementAdvice

    some change

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Product Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox

    Pros

    Flexibility to work from home

    Cons

    Very few training and develoment opportunities, high turnover

  7. 1 person found this helpful  

    N/A

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Richardson, TX
    Former Employee - Program Manager in Richardson, TX

    I worked at Lennox full-time (more than 5 years)

    Pros

    Senior leaders (Presidents and CEO)

    Cons

    Middle management spend more time protecting their jobs and positions than doing what is right for the company.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Good company. Really liked the atmosphere as far as job activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Work from home. Company car. Company credit card. Company gas card. Able to help customers most of the time without middle or upper management approval. Great company meetings and dealer meetings.

    Cons

    Very complicated to understand compensation plan. Too many internal meetings taking sales team out of field. Company has changed since becoming a publicly held company. Dealers complain that Lennox has lost touch with its dealers. Hard push for new business and middle management not able to motivate sales team appropriately. Threats to sales team members that they will be fired if they do not sign new business within the year. Not motivating

    Advice to ManagementAdvice

    Support sales team with exciting rewards for new business instead of threatening them. Put in place a newer up to date training program for sales team....something that brings results. Work as a team...the middle management team is losing touch with customer base and doesn't understand what it takes to motivate sales teams. Compensation plan is difficult to understand and can be manipulated too easily.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Really liked working with the people at Lennox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Territory Manager has a lot of autonomy working from home and managing a designated territory. Company auto, gas card and corporate expense credit card provided. Able to help a customer with problems without going to corporate for an approval as long as it is good for business and you can justify it later.
    Lennox has a lot of good things about them. The corporate personality is fun and pleasant most of the time. They give opportunities...promote from within.

    Cons

    Lennox has gone through a lot of restructuring in the last few years and territory size has increased. Pay plan is difficult to understand and they can play with the numbers which they did with me on a couple of occasions. Middle management also admitted that they were incorrect in the calculations but would not go back and rectify the pay. Company is seriously needing new business as many Lennox Dealers are retiring and other competitive manufacturers have gained large market share. New business drive has caused company to lose some focus on existing dealer base. This has been voiced to me by multiple dealers (over 12 of them).

    Advice to ManagementAdvice

    Focus on current and long-time customers. Show them the love. Create some systems, programs, incentives for new business and for Territory Managers to utilize in bringing in new business. Make it enjoyable to get new business. This industry used to be fun!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    As a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox full-time (more than 10 years)

    Pros

    work life balance is very good

    Cons

    there is a glass ceiling

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great work hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Sales Associate in Charleston, SC
    Former Employee - Counter Sales Associate in Charleston, SC

    I worked at Lennox full-time (more than an year)

    Pros

    Good hours, good product, good inventory, good benefits, and good pay.

    Cons

    Too many silly rules, too much paperwork, lack of training, short staffed in the part stores, outside sales person does not help drive business to the store, too many key decision makers, store manager can't make key decisions.

    Advice to ManagementAdvice

    Allow the store manager to run the store, encourage the outside sales person and managers to work together to drive sales for both the store and outside sales person.

    Recommends
    Positive Outlook
    Approves of CEO

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