Lennox Reviews

Updated June 26, 2015
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93 Employee Reviews

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  1. Helpful (3)

    good training bad pay

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HVAC Technician
    Current Employee - HVAC Technician

    I have been working at Lennox

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    benefits are and training are very good .pay and raises are not there. they tell us to sell more products to improve our pay.but we are not salesmen and many customers are gettin tired of the high pressure sales.

    Cons

    many customers want to have a mom and pop feel from their hvac contractor. the customers are getting fed up talking to a call center in another state. i have seen a 70% turnover in the past year alone and customers notice.


  2. Helpful (2)

    Glad to change at the top

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Manager in Carrollton, TX
    Former Employee - Sourcing Manager in Carrollton, TX

    I worked at Lennox

    No opinion of CEO
    No opinion of CEO

    Pros

    The management team that I worked under has mostly been replaced, which is a good thing. Overall it was not a bad company, somewhat of a good ole boys network, but that is mostly tied to the industry. The company seems to have above average pay, and the bonuses are top notch

    Cons

    I had left the company prior to the new leadership taking over. The management that I worked under was not employee (or human being) friendly and for the most part they have been replaced. It was a very difficult work environment, and the expectations were unreasonable. More troublesome is that the management focused on the wrong things, which were largely irrelevant to our larger metrics.

    Advice to Management

    Listen to the employees


  3. Helpful (4)

    LENNOX SUCKS

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Marketing Executive in Carrollton, TX
    Current Employee - Junior Marketing Executive in Carrollton, TX

    I have been working at Lennox

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I don't want to change jobs. Comfortable here, for now, close to home.

    Cons

    No employee support
    You have no leader if you swim it is because of your "great" department head
    If you sink it is because you didn't pay attention or do your job

    Advice to Management

    Let your employees in on their job future. Make realistic goals for projects. Handing me a 125 page report and telling me to summerize it and have it done by 5, when it is already 3. Allow people to grow within the commpany, allow them to fail, allow them to experience what it is that is needed.
    Give recognition when due.
    Respect ALL workers, from the copy room to the pres. Let eveyone know they are an important part of the LENNOX family
    Don't have us lie to clients of your family members when you suddenly disappear for the afternoon.
    Give workers the same respect we are expected to give upper mgt.


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  5. Facility Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox

    Pros

    Very focused on revenue increases

    Cons

    Very unstable working environment there


  6. Each BU has a different personality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Very innovative, industry leading products
    Always put customers first
    Commercial group seems to be the best run, and have the most team comraderie

    Cons

    Residential executive team is very insular - not open to new ways of looking at or running business.

    Advice to Management

    Dont completely lose the Norris family feel...that is what made the company great


  7. Helpful (1)

    Work Hard, Pay is Decent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Fort Worth, TX
    Former Employee - Branch Manager in Fort Worth, TX

    I worked at Lennox full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay and incentives.

    Cons

    80-90 Weeks is the norm (For NAS).

    Advice to Management

    Let you branch managers make more decisions on their own, and help them when there is not enough manpower.


  8. Helpful (4)

    Mixed Review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time (More than 3 years)

    Pros

    Good, competent co-workers. Salary and benefits are competitive. Good internal educational system and training programs. Very metrics driven and recognizes success. Good products.

    Cons

    Sterile environment. Some of the executive management team are poor leaders and I question the moral values of some leaders.

    Advice to Management

    Work on the cold culture of the company.


  9. Helpful (2)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Was a pleasure to work with a dedicated team. The pay was great after 10 years. Close to home and hours were flexible.

    Cons

    Company has no advancement opportunities. I was expected to train my new supervisor so I moved on. Wish things could have worked out.

    Advice to Management

    Best to promo within


  10. Helpful (1)

    It has been a great experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    friendly atmosphere, flexible schedule, great method, additional meetings, meeting new people

    Cons

    not super organized, too far away, policies not well established; lacking mission statement and objectives

    Advice to Management

    increase leadership and marketing strategies


  11. Helpful (4)

    Opportunities for Improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Richardson, TX
    Former Employee - Senior Financial Analyst in Richardson, TX

    I worked at Lennox full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lennox is an old company who does well at keeping up with current trends in the industry in terms of products.

    Cons

    With old processes that are long overdue for automation, many times they end up behind the curve in their back office which slows them down overall. Also, they have a huge amount of finance people at the "Senior Analyst" level who aren't being groomed to move forward and opportunities at the next level are sparse.

    Advice to Management

    Invest real time and effort (money) in Lean practices and follow through on process changes. Also, work on grooming from within and creating opportunities for employees. Stop putting high value people in low value roles.



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