LensCrafters Reviews

Pros

Lots of volunteer opportunities
Cool eyeglasses
Interesting Projects

Cons

Have poor leadership management
Have too many managers controlling one area
Being under recognized for efforts and ability

Advice to Senior Management

Take a look at the market value of a job being performed by employees and adjust the salaries

Pros

Free eye wear after 1 year of employment
Annual eye exams

Cons

I was currently an employee of another Luxottica chain and transferred to Lenscrafters from there. I applied for a retail managers position which slowly was renamed a supervisor position which then turned into a key holder and by the time I actually transfered to the place I found out I would only be an eye wear consultant (the lowest position), The transfer process was horrible. I could not get a straight answer from anyone. I even drove up 4 hours to have a face to face interview only to find out the manager was no longer there and nobody bother to call me and tell me so. I should have read the signs and steered clear of ever working for this company. I honestly cried the whole first week I was there because I was treated like an idiot from the get go even though I was a manager working in optics for 10 months prior and had vast knowledge of the optical industry. I was always in the top for sales at my old store and as soon as I started at lenscrafters I was already surpassing the other associates in total sales. HOWEVER my "multiples" and "suns" were not up to their expectations so instead of saying thank you for the $10,000 in sales this week I was came down on because of my multiples not being up there, even though I wasn't the only one. I did not feel welcomed in that store. It took about a month before the associates and managers warmed up to me and I started to feel like I was part of the team. At that point I had taken a back seat and tried to stay under the radar so I wouldn't be called out again. This has been by far one of the worst jobs I have ever had. Many days I would dread going to work as many of the associates there also felt. Its hard to have motivation when the rest of the staff is absolutely miserable too. Not to mention the customers there that eat you alive because our outside labs have messed up a job and now its your fault even though we have no control over it. I know that most of the associates at this location are currently looking for other employment because everyone is so miserable. Now the company is cutting hours and we are being forced to take lunch breaks if we work the minimum hours even though in the handbook it states over 6 hours u take a lunch break. Everything they do at that place is unethical and they will do anything to save money.

Advice to Senior Management

Instead of wasting your money on the time consuming Accufit which actually gives you some pretty inaccurate measurements if the image is not taking correctly the first time, maybe you should pay your associates more and stop cutting their hours.

Pros

Good people and a chance to help others and do what I like.

Cons

Not enough hours ...literally being worked into the ground .
Excellent structured training plan but no one uses it because of lack of hours . Which puts an extremely unfair burden on anyone who knows anything. Don't know how much longer I can physically keep up with expectations. Feel like the company has abandoned the employees.

Advice to Senior Management

HELP

Pros

Co-workers are good people

Free pair of glasses annually

The process for making glasses is fairly simple if nothing goes wrong

Lower management is sympathetic for the most part

Cons

Upper management in general, they make knee jerk reactions and on at least 1 occasion during my tenure outright lied to the employees - recently restructuring managment positions, firing hundreds of employees and increasing workloads of other to compensate.

Unrealistic goals, especially given the world economic situation - expecting employees to produce at least 110% of the previous years sales and then 110% of that number in order to make any real bonuses

Shoddy pay - base salary is low especially if working in a higher volume store

Poor bonuses - Bonuses are based on sales goals and not related to lab work at all, regardless of how well you make glasses in the lab your financial situation is determined by the retail staff.

An environment of fear - Bonuses in the lab are also doled out based on the amount of breakages on a weekly basis. But this creates an environment of fear, nobody wants to report a mistake and hence no honesty, and little opportunity for coaching if nothing is reported. Also nobody wants to be the cause of every other co-workers loss of income, especially when they tend to be the only good thing going for the company.

Lack of respect for lab techs - Upper management views the lab tech positions probably as little more than fast food employees in a chain and pay us about as much.

No room for moving up in the company - on several occasions the management staff will outright lie to you to get you to do a job. For example, one co-worker who was a lead lab tech came to our store with the specific instructions that he was training to be the lab manager here. A few months later they hire a new lab manager from outside the company whose backgrounds was at a Home Outfitters/Designer Depot/Bed, Bath & Beyond type of store.

Advice to Senior Management

Believe it or not, lab techs do take time to train and become good at their jobs, simply because you set up QMP standards does not mean anybody can step in and make a good lab tech. It takes time and experiec

Pros

Onesight is a great organization that truly helps take care of those in need. Taking advantage of going on a Onesight trip is the best thing you'll ever do with this company, it may be one of the best things you ever do.

Cons

The organization is VERY short sighted. It seems that all 'solutions' are based upon the belief that all changes will make immediate impact. There have been many good ideas that I've seen abandoned right as they start to make a difference. Then the recent change in philosophy is credited with the changes.

Advice to Senior Management

Remember that people work for people. You promised a renewed focus on staff training and followed that up with a cut in hours. You create a shared vision and then abandon the vision for a flavor of the month. If you want to create a service atmosphere, you need to treat your people better so that they WANT to work hard.

Pros

Easy job, low pressure and nice co-workers

Cons

No chance for advancement in job

Advice to Senior Management

Be nicer to customers and associates

Pros

Great eyewear training and other optical practices.

Cons

Retail environment is hectic and hours varies.

Advice to Senior Management

No comment

Pros

Discounts and annual comp eyewear certifcates.

Cons

Leadership - cut in HTSG, too much work load with little support.
No work life balance.

Advice to Senior Management

Doesn't matter - they don't listen.

Pros

Times are very flexible
Good co-workers
Good Commission for College Student going to school.

Cons

Low Base Pay
No Benefits besides Vision

Advice to Senior Management

Trust in your team.

Pros

Casual work place, have commission, nice people.

Cons

low pay, high sales quota,

Advice to Senior Management

Increase the salary of Licensed Opticians.