LensCrafters Reviews

Updated June 29, 2015
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3.1
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Recommend to a friend
Approve of CEO
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Eric Anderson
57 Ratings

Pros
  • You get a free pair of glasses every year (in 31 reviews)

  • Work life balance is pretty good, better than a traditional retail job (in 10 reviews)

Cons
  • you don't matter much to upper management (in 42 reviews)

  • full time employees(30 hours) were very rarely given (in 34 reviews)

More Pros and Cons

502 Employee Reviews

Sort: Popular Rating Date
  1. Really care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Recently went to the (paid) onesight summit. I feel like the company really cares about helping people see better but unfortunately like everything the best is the most expensive so people think the employee is after the commission...and some employees are, unfortunately...but u will still be getting the best. The equiptment used is the best, from what patients tell me. And theres mostly always a sale or promotion to help with the sale.

    Cons

    Some employees give us a bad name since there is the retail portion of the job and sales goals to meet I feel some employees forget we are here to help them make peoples lives better.

    Advice to Management

    Review what your employees are saying, the words they use when quoting. A lot of times its like they are giving a "all or nothing" price when lenscrafters has different lenses and choices. Our manager is very knowledgable and shares his knowledge so if you are not already doing that, you should.


  2. Helpful (1)

    Sales supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Saint Louis, MO
    Former Employee - Sales Supervisor in Saint Louis, MO

    I worked at LensCrafters full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    free pair every year. Experience charity work with Onesight. Good commission when store goal is met. Learn sales. Maybe learn optical or skills in the lab that you can take and move on with.

    Cons

    Company focus is no longer on optical. Poor staffing. Poor work/life balance. Black out dates for vacation( months at a time). Part time benefits are bad. FT is okay.

    Advice to Management

    You need more promotion from inside. Help better the good employees you have now or keep losing them. More room for full time employees is needed in store level. Why do so many GMs have no optical experience?


  3. Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Manager in Northbrook, IL
    Current Employee - Retail Manager in Northbrook, IL

    I have been working at LensCrafters full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great exam benefits, wonderful customers and a lot to learn!

    Cons

    Some people fail to understand that this is actually a doctors office.

    Advice to Management

    Be a little more involved in optics before taking on the role of manager and don't forget to press the CEE model mkre


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  5. Helpful (1)

    They make so much, but pay so little

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at LensCrafters (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Challenging and rewarding job. If you enjoy helping people and feeling like you make a difference, you will like it.

    Cons

    The pay is terrible. Comissions are almost non existent.

    Advice to Management

    Almost impossible. Usually hired externally


  6. Helpful (1)

    A lot to learn, especially for an entry-level position, but worth the effort!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Diego, CA
    Current Employee - Sales Associate in San Diego, CA

    I have been working at LensCrafters part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good starting wage, generous learning curve, provides lots of learning opportunities.

    Cons

    Can get extremely busy, working with insurance companies can be a hassle, takes an average 6 months to become completely comfortable and confident with the job.


  7. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Bellingham, WA
    Current Employee - Sales Associate in Bellingham, WA

    I have been working at LensCrafters part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is good - $14/hour
    The work is physically easy
    You learn how to run Doctor's office
    Get to talk to and help a lot of people

    Cons

    It has been hard to secure stable hours. For example, when new employees were trained, my hours were cut to 8 a week for two weeks.

    Advice to Management

    My advice to management is to give their employees steady hours. I've had some very rough months due to the fluctuation of work given.


  8. Retail Manager

    Former Employee - Retail Manager in Westwood, CA
    Former Employee - Retail Manager in Westwood, CA

    I worked at LensCrafters full-time (More than 3 years)

    Pros

    This is a great company to begin at an entry level position and move forward in your career path. I gained great experience working here!

    Cons

    Some of the cons working here mainly pertain to scheduling and PTO Blackout time. Since this is a retail environment, there were some challenging times to accommodate personal requests.


  9. associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Pros

    i love the great benefits

    Cons

    working with awful ppl in nj


  10. Store General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store General Manager in Baltimore, MD
    Current Employee - Store General Manager in Baltimore, MD

    I have been working at LensCrafters full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Industry leading technology, good not great health and dental benefits, new leadership is taking brand back to its roots. Fulfilling for a retail position in that you are able to directly help people and enrich their lives.

    Cons

    Long term successful employees have no room for salary growth unless looking to advance. Hourly associates get frustrated with commissions and lack of meaningful recognition. Corporate culture can be cumbersome in making changes in daily processes.

    Advice to Management

    More emphasis on employee retention. Performance based increases don't keep up with cost of living increases even for those General Managers that consistently outperform goals.


  11. Helpful (2)

    Love the people I work with. Environment is professional but fun and energetic!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Lubbock, TX
    Current Employee - Sales Supervisor in Lubbock, TX

    I have been working at LensCrafters full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    My coworkers are some of the best people I know and I feel like their my extended family! Benefits such as free pair of eyewear every year is an awesome plus and having friends and family discounts helps a lot too! Scheduling days off and the flexible shifts are a breeze.

    Cons

    The commission structure is below average. Honestly as much as I love my job, I don't necessarily feel the feeling is neutral. It's like they come up with new ways not to pay us.

    Advice to Management

    Lack of consistency in day to day behaviors.



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