LensCrafters Reviews

Updated August 27, 2015
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3.1
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Recommend to a friend
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Eric Anderson
63 Ratings

Pros
  • You get a free pair of glasses every year (in 31 reviews)

  • Work life balance is pretty good, better than a traditional retail job (in 10 reviews)

Cons
  • you don't matter much to upper management (in 42 reviews)

  • full time employees(30 hours) were very rarely given (in 34 reviews)

More Pros and Cons

529 Employee Reviews

Sort: Popular Rating Date
  1. Sales Supervisor/ Retail Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wentzville, MO
    Current Employee - Anonymous Employee in Wentzville, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LensCrafters (More than 5 years)

    Pros

    They truly care about their employees and customers.

    Cons

    Retail hours are not ideal, but they are also different from typical 9-5.


  2. Not Bad For Part- Time Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apprentice Optician in Woodbridge, VA
    Former Employee - Apprentice Optician in Woodbridge, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters part-time (More than 3 years)

    Pros

    Being part-time it was easy to pick up weekend and evening shifts to make extra money, my co-workers were great, and short interactions with customers made for a pleasing customer service job.

    Cons

    Changes in management caused a break down in communication from manger to employees, corporate had unrealistic ideas of satisfaction when they offered the "free replacement glasses if you don't love them" and the sales staff was penalized when this highly advertised service was used.

    Advice to Management

    Communicate. If you change the schedule, let those who are part time know via phone call or email. If you want people to work at least once a week, communicate that to them. If you don't communicate with your staff, they can't satisfy what you are aiming for.


  3. Good 2nd to 3rd job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Lab Technician in Houston, TX
    Current Employee - Certified Lab Technician in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good paying job for something looking to move on somewhere else

    Cons

    Hours are not always there


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at LensCrafters part-time (Less than a year)

    Pros

    Flexible hours with school schedule, discounts, team environment, never boring, get to do different tasks so you are always busy. really cares about the customer.

    Cons

    Working nights, weekend, holidays. A lot of responsibility comes with making someones glasses so there is no room for error. Unfair scheduling.

    Advice to Management

    Work on building a reliable tea and making fair schedules. Just because you are the boss doesn't mean that your life outside of work is more important.


  6. Retail manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters full-time

    Pros

    Good benefits. Well established company. Jon security.

    Cons

    No holidays. Low employee satisfaction. Sales driven.

    Advice to Management

    Focus more on the patient and less on the bottom line.


  7. LensCrafters employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Saint Paul, MN
    Current Employee - Sales Supervisor in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LensCrafters (More than 3 years)

    Pros

    The option to either work morning shifts or closing shifts is nice, especially when you're in school.

    Cons

    Overworked, underpaid, stressful. The shifts are delegated unfairly, many times you are stuck working all the closing shifts so management can get off work early in the afternoon. Hours get randomly cut, so instead of 40 hours, as a "full time" person you only get 28 hours.

    Advice to Management

    Delegate shifts fairly between employees, raise pay for skilled long term employees.


  8. It varies from day to day. Some good days and some very horrible days

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lab Manager in Los Angeles, CA
    Former Employee - Lab Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters full-time (More than 10 years)

    Pros

    Flexible schedule. And can be rewarding helping customers and patients. Have had some really good times and some really bad times there. It depends on manager.

    Cons

    Staffing issues because of how many hours the sites are allowed to schedule sometime makes helping customers or getting ones work completed very difficult.

    Advice to Management

    Allow stores to have more hours


  9. Helpful (1)

    optician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Mason, OH
    Current Employee - Optician in Mason, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LensCrafters (More than 8 years)

    Pros

    great co-workers, and nice benefits, nice products and working with latest technologies.

    Cons

    high turnover, too much politics, not enough staff

    Advice to Management

    be fair to your employees and schedule properly.


  10. eye care supervisor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Hours, flexibility, advancement opportunities. Staff

    Cons

    Pay, overworked, lack of communication, lack of recognition


  11. Helpful (1)

    lead lab tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Optician and Lead Lab Tech in Vineland, NJ
    Current Employee - Licensed Optician and Lead Lab Tech in Vineland, NJ
    Doesn't Recommend
    Negative Outlook

    Pros

    Flex work schedule, free pair of glasses a year

    Cons

    Basically feel like I'm working in a "sweat shop" no help, work by your self. Keep adding more work with less pay, less hours and less people.

    Advice to Management

    Care about your employees instead of just the numbers and your bonus.



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