LensCrafters Reviews

Updated March 23, 2015
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3.0
452 Reviews
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Recommend to a friend
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Eric Anderson
47 Ratings

Pros
  • Getting a free pair of glasses every year is definitely a perk (in 31 reviews)

  • Work life balance is pretty good, better than a traditional retail job (in 10 reviews)

Cons
  • Regional Managers come and go quickly there is no stability in upper management (in 42 reviews)

  • I was forced to drop down to casual part time after being a full time employee for 3 (in 34 reviews)

More Pros and Cons

Employee Reviews

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  1. Dependable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at LensCrafters part-time (less than a year)

    Pros

    Good pay for retail sales. Fun customers. Clear expectations

    Cons

    Big company - management very controlled by sales numbers

    Advice to ManagementAdvice

    Increase ability for sales people on the floor to get more commission

    Recommends
    Positive Outlook
    Approves of CEO
  2. Long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optometrist in Chicago, IL
    Current Employee - Optometrist in Chicago, IL

    I have been working at LensCrafters

    Pros

    Seeing patients every 20 min. 1 hour lunch break

    Cons

    Long hours, hard to get time off, sometimes hard to get hours to stay full time, sometimes get busy and you dont get time for lunch especially saturdays.

    Advice to ManagementAdvice

    Better pay, better time off

    Recommends
    Positive Outlook
    Disapproves of CEO
  3. Good Company, great people, rewarding job over all but employees are just a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters part-time (more than 3 years)

    Pros

    all employees are friendly and easy to get along with, at my store we are a family, not just a team.

    Cons

    Lack of opportunities to advance. i have been with the company for over 3 years, have a college degree in business marketing and management, but they continue to bring in new people to the industry as managers and supervisors rather than promoting within. each store has a limited number of full time positions and are not willing to work with employees.

    Advice to ManagementAdvice

    Make you employees feel valued individually. Increase opportunities for promotions so you don't lose good employees just becasue they need a full time position or seek management positions.

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful

    The Microsoft of the optical world without the business sense.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters (more than 8 years)

    Pros

    Good place to work for people without advanced degrees, could become a career, great place to network with other business people due to larger companies having their brand of insurance, the chairman of the parent company, Leonardo Del Vecchio, is one of the most inspiring businessmen in the past 100 years.

    Cons

    The promotions are more driven by always agreeing with every change that is made and not on business intelligence or hard work, the company chooses to spend money on meetings and consultants in order to get a higher return for investors instead of promoting competition between sales people by offering higher incentives and letting initiative and time bring net income up while weeding out the bad seeds. People are afraid to tell mid and upper level managers what they think even when asked about their thoughts on new processes, when managers are just testing them. The entire point of upper managers asking about those processes being rolled out is to gather information on the effectiveness of those decisions, but the atmosphere of the company has created "yes people" which in turn allow the company to make poor business decisions due to thinking each one is correct because of poor feedback.

    Advice to ManagementAdvice

    Mid level managers need to express their honest opinions on things instead of being "yes men" hoping to get a promotion. The sales goals are understandably set higher for three of the four weeks in a month to lower commission costs, but more emphasis should be placed on what that does to the moral of the sales associates when the goal is unobtainable. Employees are not willing to try very hard when goals are increased almost 150% to the prior year's goal. When upper level managers visit stores they should not inform mid level managers because the entire visit becomes counterproductive to the reason of the visit, i.e. a dog and pony show because stores are prepped for hours before their arrival. Upper level managers should care more about how the business is ran on a day to day basis versus having the red carpet rolled out for them upon their arrival.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. It's the perfect cross between health and fashion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eyewear Consultant in Hampton, VA
    Current Employee - Eyewear Consultant in Hampton, VA

    I have been working at LensCrafters part-time (more than a year)

    Pros

    It is a very fun job if you like talking to people. There is opportunity for advancement if you really like working for the company.

    Cons

    Unless you're an Optician or have been taught how to do repairs on frames then you will have to ask for help when people come in to have their glasses fixed or adjusted. Hours can be sporadic if you're looking for part-time

    Advice to ManagementAdvice

    All the policies are very fair, and if adjustments could become a part of the training the Eyewear consultant position could be more appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Former Optician and lab technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Optician in Austin, TX
    Former Employee - Licensed Optician in Austin, TX

    I worked at LensCrafters full-time (more than 5 years)

    Pros

    Stable work environment, great training on the job compared to many other companies in the field. Training is considered among the best by future employers should you move on, including lens knowledge, reimbursed certification fees, and skills like manual lensometry.

    Cons

    Often poorly managed, chaotic environments. Systems can be inaccessible or confusing at times, many limitations, too many "sales" to keep track of from week to week, etc. Employees have no say in frame stock available unlike with traditional opticals.

    Advice to ManagementAdvice

    give employees more say in the policies of the store, the frame availability, shift types, etc.

    Recommends
    Neutral Outlook
  8. Good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Pros

    Good money. Good glasses selection.

    Cons

    No control of your schedule. Evening and weekend hours.

    Advice to ManagementAdvice

    Let the doctor run the show, not the location manager.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Industry leader with many opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lab Manager
    Current Employee - Lab Manager

    I have been working at LensCrafters

    Pros

    Decent pay and benefits. Up to date technology. Giving back with great One Sight program

    Cons

    Not enough hours allocated to do quality customer service and products that customers deserve.

    Advice to ManagementAdvice

    Come on, get real. You and I know that we need more employees present at most times to give customers the high quality service and products that they pay for and deserve.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA

    I have been working at LensCrafters

    Pros

    Amazing company, great leadership, good pay, awesome benefits, fun place to work!

    Cons

    i am very happy, can't think of any cons.

    Advice to ManagementAdvice

    Please keep doing what you are doing, it is making a difference!

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great co-workers, sub par management, mediocre pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eyewear Consultant in San Antonio, TX
    Current Employee - Eyewear Consultant in San Antonio, TX

    I have been working at LensCrafters

    Pros

    Flexible with school, great co-workers

    Cons

    Lack of training, poor management, terrible pay for responsibilities

    Advice to ManagementAdvice

    Value your employees and do less hiring from outside

    Doesn't Recommend
    Positive Outlook

LensCrafters Photos

Entrance to a typical LensCrafters, this one in San Rafael, CA

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