LensCrafters
2.6 of 5 341 reviews
www.lenscrafters.com Mason, OH 5000+ Employees

LensCrafters Reviews

Updated Jul 9, 2014
LensCrafters – San Rafael – “Entrance to a typical LensCrafters, this one in…”

All Employees Current Employees Only

2.6 341 reviews

                             

69% Approve of the CEO

(no image)

Eric Anderson

(13 ratings)

39% of employees recommend this company to a friend
341 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "You get a free pair of glasses every year"
    in 24 reviews
  • "Great benefits, including both a pension AND 401-k, good health insurance, competitive pay"
    in 17 reviews
Cons:
  • "Even middle/upper management treated you like this, which is sad really"
    in 34 reviews
  • "Full time associates barely make 30 hours a week and they are always cutting hours"
    in 27 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • No Opinion of CEO

     

    not a bad experience

    Anonymous Employee (Current Employee)

    Pros-Nice people: good people to work with
    - good enivironment, everyone is cheerful
    - office culture is good

    Cons-low compensation no real perks
    - Low growth, good for part time
    - Top management should pay more attention to employees

    Advice to Senior ManagementPay more attention to stores

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Fast paced "production technician"

    Production Technician (Current Employee)
    Chandler, AZ

    Prosfun place to work and good learning experience. Helped me develop better analytical skills and technical skills.

    ConsIt is a very fast paced environment. To keep customers and sales associates on the floor happy you have to move quick and put out jobs with in an hour (which is not always easy to do).

    Advice to Senior ManagementPlease communicate with the employees and be fair in scheduling.

    Yes, I would recommend this company to a friend

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    Meh

    Anonymous Employee (Current Employee)

    ProsLoved what I did. Helped people! Honestly enjoyed the work. Got a great optical education

    ConsRidiculously top heavy. Hired GMs from retail stores not associated wit optical and expects them to run an optical.

    Advice to Senior ManagementPromote from within. Only make Opticians GMs

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    • Approves of CEO

     

    A good place to work and go to school

    Certified Lab Technician (Current Employee)
    Edina, MN

    ProsFlexible hours. Good starting pay. They have a very good structure with training and education in optics as well as sales and customer service. They highly value the importance of continuing education. They have great benefits including tuition reimbursement. Always a step ahead in the optic business.

    ConsPay could be a little better. They promote annually but the raise isn't that great. During slow months, they cut hours.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    nice place

    Anonymous Employee (Current Employee)

    Prosthe atmosphere was a good place.

    Consthe pay wasn't as great and no room for advancement

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    • Culture & Values
           
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    • No Opinion of CEO

    1 person found this helpful  

    LensCrafters - a very sales driven company that demands a lot from their employees

    Anonymous Employee (Former Employee)
    Atlanta, GA

    ProsThe best reasons to work at LensCrafters is the knowledge base you'll gain about the Optical Industry. They are very big on training. You'll also get a flexible schedule working morning or afternoon shifts so you can run errands, etc..and you'll always work at least 1 weekend day usually both Saturday and Sunday so you'll get up to 2 weekdays off which is always nice. Management may even allow you to switch shifts with a co-worker if you are in a non-management role.

    ConsWork-life balance is not great if you enjoy Holidays and weekends off. Since you're in a competitive retail position, your expected to work every Holiday and almost every weekend. The work environment can be very frustrating and busy on weekends and the office environment can be very immature/non-professional. When it's busy, you won't be allowed to take a break as sales always comes first.

    Advice to Senior ManagementDon't overwork your employees, let them take their breaks without making them feel guilty about taking one no matter how busy your store gets. Be flexible, positive and understanding with your teams. If you treat them well, they will be very loyal to you, if not, they'll quit and work somewhere else which will ultimately cost you and the Company time and money to train and hire new staff.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Great people in the stores, corporate pressure kills morale

    Eyecare Advisor (Former Employee)
    Norwood, MA

    ProsThey will take in green people and train from the ground up. You work with great people. The job can be rewarding helping people with their optical needs

    ConsCorporate pressure for sales numbers ruins morale. They cut hours depending on how sales are going by the week. Such micro-level reaction is not only insane, but downright immoral. People have bills to pay, but because the store is only on target for $20k on the week instead of $25k, sorry, your bills aren't important to corporate management

    Advice to Senior ManagementDon't cut hours on a week-to-week basis. Think longer term, don't punish employees for not meeting unrealistic sales goals

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

    1 person found this helpful  

    No room for personal growth and development

    General Manager (Current Employee)

    ProsA profit minded organization that has good intentions of caring about its employees. Great at kicking off the year with a trip for all the General Managers and Managing Doctors.

    ConsThere is literally no autonomy. They micromanage leaders that have been in the business for many years. Their biggest downfall is trying to create a culture where feedback is appreciated and that ideas matter, but when it comes down to it you are told how to do things. Taking PTO is frowned upon even though you are encouraged to use it, my RGM would actually scowl when you reminded her that you requested PTO 30 days prior, in writing!

    Advice to Senior ManagementTrust the people you hire to run your business.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Fulfilling being able to work at an employer who promotes from within.

    Lab Technician (Current Employee)
    Saint Louis, MO

    ProsYou can start off with a H.S. diploma and make it almost anywhere in the company.

    ConsIt can be cutthroat and sometimes opportunities are too far out of reach or the window closes too fast. But that's the game at every employer.

    Advice to Senior ManagementGet back to core values you had in the 90 ' s and early 2000's.

    Yes, I would recommend this company to a friend

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    Review

    Anonymous Employee (Current Employee)

    ProsGood hours are usually offered

    ConsNot enough commission, not consistent

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Glassdoor is your free inside look at LensCrafters reviews and ratings — including employee satisfaction and approval rating for LensCrafters CEO Eric Anderson. All 341 reviews posted anonymously by LensCrafters employees.