LensCrafters Reviews

Updated April 25, 2015
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3.0
462 Reviews
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Eric Anderson
46 Ratings

Pros
  • Getting a free pair of glasses every year is definitely a perk (in 31 reviews)

  • Work life balance is pretty good, better than a traditional retail job (in 10 reviews)

Cons
  • Regional Managers come and go quickly there is no stability in upper management (in 42 reviews)

  • I was forced to drop down to casual part time after being a full time employee for 3 (in 34 reviews)

More Pros and Cons

Employee Reviews

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  1. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good Hours. Very Easy Work

    Cons

    Training is done overtime so first couple of months there is confusion.

  2. Helpful (1)

    Licensed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Retail Manager in Santa Barbara, CA
    Current Employee - Licensed Retail Manager in Santa Barbara, CA

    I have been working at LensCrafters full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Evolving company learning to truly care for their customers

    Cons

    Low starting wages for amount of work expected.

  3. Bright Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Current plan shows a lot of promise as they are taking line level feedback while updating the tools to allow for a better experience.

    Cons

    Mixed messages from corporate at the start getting much better now. Slow pace, labor cuts are expected and painful for full time employees when they do happen.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Team, but Penny Pinchers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apprentice Optician in Richmond, VA
    Current Employee - Apprentice Optician in Richmond, VA

    I have been working at LensCrafters full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great team, sometimes company listens to the little people. Good pay and benefits. Usually fast paced so day can fly by before you know it.

    Cons

    Have to struggle to keep full time hours. Big pushe on sales. Make large sales goals to make sure you make less commission. Changes are made too often. Pushing types of lenses to make more sales, regardless of customers preferences.

    Advice to Management

    If your employees are happy, they will be the best employees. Stop attacking them for every customer that walks because of your over priced glasses.

  6. certified lab technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Friendly environment, challenging, room for growth

    Cons

    Unrewarding, high stress, goals are too far off to be realistic

  7. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at LensCrafters

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits and training were very goof

    Cons

    Unorganized store management and communication between retail and dr offices

    Advice to Management

    communicate within stores and dr offices is lacking

  8. Great benefits but detrimental work atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at LensCrafters part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits with 30% any regular purchase
    Great starting pay with commission and perks.

    Cons

    Expected to master all store processes within weeks of starting. Systems are complex and require a lot of practice.

    Advice to Management

    Stop pushing "By the book" selling techniques. Letting employees interact with customers without a script is much more beneficial to building customer relationships.

  9. Dependable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at LensCrafters part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay for retail sales. Fun customers. Clear expectations

    Cons

    Big company - management very controlled by sales numbers

    Advice to Management

    Increase ability for sales people on the floor to get more commission

  10. Long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optometrist in Chicago, IL
    Current Employee - Optometrist in Chicago, IL

    I have been working at LensCrafters

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Seeing patients every 20 min. 1 hour lunch break

    Cons

    Long hours, hard to get time off, sometimes hard to get hours to stay full time, sometimes get busy and you dont get time for lunch especially saturdays.

    Advice to Management

    Better pay, better time off

  11. Good Company, great people, rewarding job over all but employees are just a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    all employees are friendly and easy to get along with, at my store we are a family, not just a team.

    Cons

    Lack of opportunities to advance. i have been with the company for over 3 years, have a college degree in business marketing and management, but they continue to bring in new people to the industry as managers and supervisors rather than promoting within. each store has a limited number of full time positions and are not willing to work with employees.

    Advice to Management

    Make you employees feel valued individually. Increase opportunities for promotions so you don't lose good employees just becasue they need a full time position or seek management positions.

LensCrafters Photos

Entrance to a typical LensCrafters, this one in San Rafael, CA

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