Pros

salary. paid time off, benefits. Associates who want to learn better ways to do their job even though there is no time to do so.

Cons

After 10 years with the company and reviews at "4" somebody has to get the blame for a slow down in the economy. Traffic is down approx. 2000 people per month but when you bring this to upper management they say that that is just an excuse and label you as not "BRAND RIGHT". The state of the opticianry field is sad and Lenscrafters is a big part of this. It is getting to the point where (if they are lucky) there is one person in a store who can properly adjust a pair of glasses. Training is out the window and countless pairs of eyeglasses get returned because they are never fitted properly. I have stated this to upper management in the past among all the new ways to sale glasses how about training how to properly adjust them but the only concern is "selling". Frustrated customers bring in their eyewear complaining of vision or fit problems but all they end up doing is refunding because no one has any idea how to correct a problem. We are given pressure to sell progressives that are not always the best fit for the customers because "they are the most expensive". As a certified optician I am now considered a problem and must be let go in the near future. lenscrafters must realize that in the past many customers came back because of the PEOPLE!!! Now they are becoming like all the rest of the chains. Independent Doctors Rejoice!! Customers want their eyes cared for by professionals not "sales people' and as more seasoned opticians lose their jobs you will gain the advantage in this market once again.

Advice to Senior Management

Realize what made things so great in the past and get back to the basics soon. Too many people running stores that don't understand the business. THE CUSTOMER NEEDS TO BE FIRST!! and profitability will return. GET BACK TO THE CORE VALUES!!!