LensCrafters

www.lenscrafters.com
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LensCrafters Reviews

Updated March 4, 2015
Updated March 4, 2015
442 Reviews
3.0
442 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Eric Anderson
44 Ratings

Review Highlights

Pros
  • Getting a free pair of glasses every year is definitely a perk (in 31 reviews)

  • Work life balance is pretty good, better than a traditional retail job (in 10 reviews)


Cons
  • Regional Managers come and go quickly there is no stability in upper management (in 42 reviews)

  • I was forced to drop down to casual part time after being a full time employee for 3 (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Industry leader with many opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lab Manager
    Current Employee - Lab Manager

    I have been working at LensCrafters

    Pros

    Decent pay and benefits. Up to date technology. Giving back with great One Sight program

    Cons

    Not enough hours allocated to do quality customer service and products that customers deserve.

    Advice to ManagementAdvice

    Come on, get real. You and I know that we need more employees present at most times to give customers the high quality service and products that they pay for and deserve.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Pros

    Good money. Good glasses selection.

    Cons

    No control of your schedule. Evening and weekend hours.

    Advice to ManagementAdvice

    Let the doctor run the show, not the location manager.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA

    I have been working at LensCrafters

    Pros

    Amazing company, great leadership, good pay, awesome benefits, fun place to work!

    Cons

    i am very happy, can't think of any cons.

    Advice to ManagementAdvice

    Please keep doing what you are doing, it is making a difference!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Very corporate focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Pros

    Fun job when it isn't swamped, plenty to learn

    Cons

    Corporate is stingy with hours

    Advice to ManagementAdvice

    Give your employees the resources they need to do their jobs right

    Recommends
    Neutral Outlook
  6.  

    Great co-workers, sub par management, mediocre pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eyewear Consultant in San Antonio, TX
    Current Employee - Eyewear Consultant in San Antonio, TX

    I have been working at LensCrafters

    Pros

    Flexible with school, great co-workers

    Cons

    Lack of training, poor management, terrible pay for responsibilities

    Advice to ManagementAdvice

    Value your employees and do less hiring from outside

    Doesn't Recommend
    Positive Outlook
  7.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters

    Pros

    Good pay friendly atmospehere nice bosses

    Cons

    Low hours short staff rude customers

    Advice to ManagementAdvice

    Give more hours to the associates...we desperately need them.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    I have had a great experience working at LensCrafters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters (more than 3 years)

    Pros

    Allow for mobility
    Scheduling flexibility
    Helpful tools
    Good on the job training

    Cons

    It's retail
    Can get swamped quickly
    Have to learn from doing

    Advice to ManagementAdvice

    Take time to REALLY experience the inner workings of the stores to better understand how many hours to give, how to set up spiffs, and goals.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great intro into sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO

    I have been working at LensCrafters

    Pros

    Great staff, easy to learn, average pay.

    Cons

    Lack of training, I just would learn from mistakes. Which isnnt a problem except if I had training I wouldn't have made some of those mistakes

    Advice to ManagementAdvice

    Better training

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store General Manager
    Current Employee - Store General Manager

    I have been working at LensCrafters full-time (more than 5 years)

    Pros

    opportunities for advancement (as long as you are driven), good technology, I Love the new leadership for the company, great benefits, embraces a culture that put the customers and associates first, great products, great culture of creating knowledgable associates, great pay (base+commission+bonus)

    Cons

    Hours for the stores, Commission/incentive structure, some stores need updates to remain competitive with "boutique" retailers for our higher end customers

    Advice to ManagementAdvice

    1. Increase the number of training hours in the store. If the store is given hours for the week, they shouldn't include hours used for anyone who hasn't worked a min. of 4-5 5 hr shifts. These folks need the time to train before they are working with customers. Also, if a new person is hired in, a few hours should be provided to the store for the person who will be training the employee so it doesn't impact the customer experience. 2. Offer SPIFF's like in previous years.

    Recommends
    Positive Outlook
  11.  

    It was ok. Pay was lousy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Pros

    They were very accommodating with my school schedule

    Cons

    Sometimes the atmosphere was very tense.

LensCrafters Photos

Entrance to a typical LensCrafters, this one in San Rafael, CA

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