LensCrafters Reviews

Updated April 27, 2015
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Employee Reviews

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  1. Long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optometrist in Chicago, IL
    Current Employee - Optometrist in Chicago, IL

    I have been working at LensCrafters

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Seeing patients every 20 min. 1 hour lunch break

    Cons

    Long hours, hard to get time off, sometimes hard to get hours to stay full time, sometimes get busy and you dont get time for lunch especially saturdays.

    Advice to Management

    Better pay, better time off

  2. Sharks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Optician in Chicago, IL
    Former Employee - Licensed Optician in Chicago, IL

    I worked at LensCrafters part-time (More than 3 years)

    Pros

    Good pay
    Open evenings and weekends if you need hours around school

    Cons

    Pressure to sell
    Importance on sales numbers
    High mark up on products

  3. Helpful (1)

    The Microsoft of the optical world without the business sense.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LensCrafters (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work for people without advanced degrees, could become a career, great place to network with other business people due to larger companies having their brand of insurance, the chairman of the parent company, Leonardo Del Vecchio, is one of the most inspiring businessmen in the past 100 years.

    Cons

    The promotions are more driven by always agreeing with every change that is made and not on business intelligence or hard work, the company chooses to spend money on meetings and consultants in order to get a higher return for investors instead of promoting competition between sales people by offering higher incentives and letting initiative and time bring net income up while weeding out the bad seeds. People are afraid to tell mid and upper level managers what they think even when asked about their thoughts on new processes, when managers are just testing them. The entire point of upper managers asking about those processes being rolled out is to gather information on the effectiveness of those decisions, but the atmosphere of the company has created "yes people" which in turn allow the company to make poor business decisions due to thinking each one is correct because of poor feedback.

    Advice to Management

    Mid level managers need to express their honest opinions on things instead of being "yes men" hoping to get a promotion. The sales goals are understandably set higher for three of the four weeks in a month to lower commission costs, but more emphasis should be placed on what that does to the moral of the sales associates when the goal is unobtainable. Employees are not willing to try very hard when goals are increased almost 150% to the prior year's goal. When upper level managers visit stores they should not inform mid level managers because the entire visit becomes counterproductive to the reason of the visit, i.e. a dog and pony show because stores are prepped for hours before their arrival. Upper level managers should care more about how the business is ran on a day to day basis versus having the red carpet rolled out for them upon their arrival.

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  5. It's the perfect cross between health and fashion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eyewear Consultant in Hampton, VA
    Current Employee - Eyewear Consultant in Hampton, VA

    I have been working at LensCrafters part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It is a very fun job if you like talking to people. There is opportunity for advancement if you really like working for the company.

    Cons

    Unless you're an Optician or have been taught how to do repairs on frames then you will have to ask for help when people come in to have their glasses fixed or adjusted. Hours can be sporadic if you're looking for part-time

    Advice to Management

    All the policies are very fair, and if adjustments could become a part of the training the Eyewear consultant position could be more appreciated.

  6. Just terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Clinton Township, MI
    Former Employee - Retail Sales Associate in Clinton Township, MI

    I worked at LensCrafters part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Your experience, education, and passion doesn't matter. If you can sell, that's all they care about.

    Cons

    All they care about is sales. Doesn't matter if it isn't practical for the customer/ patient. They'll sell a progressive lens to someone with severe dermatochalasis just because a progressive is more expensive. They'll sell a Transitions lens to a trucker (transitions don't work in vehicles because windshields have UV protection) Unethical sales tactics. Insane turnover rate for both management and sales. And the optometrists don't refer to an ophthalmologist as much as they should. It's disgusting.

    Advice to Management

    Maybe management needs to take some classes in ethics and philosophy. Luxottica makes enough money, they shouldn't encourage such sleazy sales tactics. And it would benefit the company more if they started training their sales associates to be certified opticians immediately, rather than waiting to be sure their sales are good enough. A certified optician could certainly provide more customer satisfaction.

  7. Former Optician and lab technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Optician in Austin, TX
    Former Employee - Licensed Optician in Austin, TX

    I worked at LensCrafters full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Stable work environment, great training on the job compared to many other companies in the field. Training is considered among the best by future employers should you move on, including lens knowledge, reimbursed certification fees, and skills like manual lensometry.

    Cons

    Often poorly managed, chaotic environments. Systems can be inaccessible or confusing at times, many limitations, too many "sales" to keep track of from week to week, etc. Employees have no say in frame stock available unlike with traditional opticals.

    Advice to Management

    give employees more say in the policies of the store, the frame availability, shift types, etc.

  8. Sales Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor in Natick, MA
    Former Employee - Sales Supervisor in Natick, MA

    I worked at LensCrafters full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good base pay plus commission on each sale of glasses

    Cons

    Constant and unrealistic pressure by area management to meet or exceed sales quotas. We got emails and faxes literally a dozen or more times per day asking about shift sales update and with questions as to why are numbers were not what she expected them to be. These some times came in the middle of a snow storm when of course no one is out on the roads let alone shopping for new glasses!

    Advice to Management

    Talk with your staff and also align goals and quotas that are appropriate for both the store and the season of the year.

  9. Good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LensCrafters

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good money. Good glasses selection.

    Cons

    No control of your schedule. Evening and weekend hours.

    Advice to Management

    Let the doctor run the show, not the location manager.

  10. Helpful (1)

    Industry leader with many opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lab Manager
    Current Employee - Lab Manager

    I have been working at LensCrafters

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay and benefits. Up to date technology. Giving back with great One Sight program

    Cons

    Not enough hours allocated to do quality customer service and products that customers deserve.

    Advice to Management

    Come on, get real. You and I know that we need more employees present at most times to give customers the high quality service and products that they pay for and deserve.

  11. Helpful (1)

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA

    I have been working at LensCrafters

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing company, great leadership, good pay, awesome benefits, fun place to work!

    Cons

    i am very happy, can't think of any cons.

    Advice to Management

    Please keep doing what you are doing, it is making a difference!

LensCrafters Photos

Entrance to a typical LensCrafters, this one in San Rafael, CA

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