LesConcierges Reviews

Updated July 29, 2015
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2.7
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James Eyton
10 Ratings

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)

Cons
  • The upper management are sneaks and liars (in 6 reviews)

  • very less communication from senior management, low involvement in decision making (in 5 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Kudos To Everyone on My Team!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LesConcierges full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great learning experience in my department, love my colleagues, flexible schedule when needed. My direct managers understand and care for me as a team member. Trust, honesty, respect and integrity exist in my department. My direct managers will keep the company going. Keep up the good work! Overall, the company treated me well (two promotions).

    Cons

    No performance reviews, employee engagement measurments are not available and management training is not available. Salary is not consistent with my experience. Saving money for labor should not be a priority in my department. Keeping clients requires the correct FTE support.

    Advice to Management

    Train managers/executive team about engagement measurements. It's important to measure annual engagement for employees and management team. Happy employees will create happy clients. Also, measure customer satisfaction and how the company can improve on an annual basis. When doing an RFP, they need to sell the product on engagement scores rather than white glove service standards. White glove service can only be done once they begin to measure employee engagement scores. Many clients want to see employee engagement standards as this is proof of a happy environment. Start engagement measurement today! Invest in this ASAP. Create a QA department to measure management with their team. Gallup will assist LC with this. They need to contact the Gallup organization ASAP! Also, I suggest CEO/CFO should be separate positions, (money shouldn't mix with CEO) my opinion. I suggest everyone in management read Jack Welch's "Winning". Great training tool in a 911 situation. My four stars are for the leaders in mid-management. Management team have a lot to balance. Although, I was treated well, it is obvious that change needs to happen overall. Please know that these are meaningful comments and I care for those that are trying to make this company a success. Great things are to come for this company if organized and restructured again. All the negative comments are sad to read so I thought I give a little input on my ideas. However, I'm not an expert. There's a little bit of change required at LC and I do know these are easy fixes. The formula is easy to create.........Good Luck.


  2. Helpful (2)

    Broken Beyond Repair!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LesConcierges full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PEOPLE who do the actual work are/were an incredible, talented group of individuals. Employee Loyalty division is efficient and successful with an approachable business-minded leader.

    Cons

    Pompous, overpaid CEO thinks he knows everything but it is clear he does not. His people skills are dismal. The company has run through scores of brilliant professionals whose contributions were under appreciated or under utilized, or both.

    Advice to Management

    Turn business over to Employee Loyalty and call it a day!


  3. Helpful (2)

    Concierge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA

    I worked at LesConcierges full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great office, coworkers, benefits, location, culture and opportunities

    Cons

    Workload can be overwhelming, especially when associates call off work.


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  5. Helpful (1)

    Change isn't a bad thing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, Set schedules, 2 back to back days off (like any other normal week), pay is ok (we can always complain about pay), empowerment and liberty to take initiative, I enjoy working here, and yes there are people leaving but as with any other workplace environment the people that have been here a long time are set in their ways, so when change happens some people get scared and often have made their contributions and a ready for a new environment. For any new prospective employee just be aware that this is a professional environment and not just "some" job. Benefits package is actually REALLY good for what you pay & if you know how to use it.

    Cons

    Be aware these are high end clients, that expect end service which means it's a lot of work & not enough dedicated people to always pull it off. Picking up the slack of others. Account Specific training is lacking & the business itself is overwhelming. Workload

    Advice to Management

    Remain true to the culture & build a proper training system for all accounts beyond a 1 hour classroom environment & shadowing


  6. Helpful (1)

    TOXIC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Concierge who work very hard with minimal support.

    Cons

    The CEO is nuts and reactive and immature. Get rid of him.

    Advice to Management

    Get rid of all current management and start fresh. You can't keep anyone good because it's obvious you don't care about anyone but yourselves.


  7. Helpful (2)

    Smoke and Mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LesConcierges full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Quality people you work with Downtown San Francisco Office Nice Office, clean, well lit, AC/ Heating Tech is improving

    Cons

    Entire Company Structure Lack of Creativity

    Advice to Management

    Listen to the people who do the work ( the concierges) DO NOT treat them poorly. Open up the ladder to those who put in the hard work Stop hiring interns from outside the US for Management Track positions.


  8. A Joke of a Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun, diverse people, great location.

    Cons

    In short, this company deceives their clients on what it can deliver, and the employees are left to fend for themselves without proper technology or resources. E

    Advice to Management

    Why bother? Nothing ever changes there.


  9. Helpful (3)

    Get rid of the CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location, people are great.

    Cons

    This company has been run to the ground. What happened to the values it used to stand upon? Get rid of the CEO, he is a tyrant, doesn't care about the employees in anyway, and obviously is not running the company well. How can you be CEO and CFO? Really, get rid of him. We have gone from a profitable company, to losing everything. There are no pay raises, bonuses, or company culture. Everyone is looking for a new job. Soon this place will go under.


  10. Corporate Concierge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Atlanta, GA
    Former Employee - Corporate Concierge in Atlanta, GA

    I worked at LesConcierges (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Workload relatively light on low days

    Cons

    Fulfillment of multiple requests requires time at the same time remaining to intake more calls

    Advice to Management

    Nil


  11. Helpful (5)

    Crashing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at LesConcierges full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location is good, easy to be promoted for no reason.

    Cons

    Everyone good or that cared about people has left. Many accounts have left. The only senior leadership who cared about human beings, he left. Literally every manager since then has left, and probably half the accounts. They promoted the worst. person. ever. again. Blatant drunken harassment. She left. (dont tell clients!) Somehow this is all a good thing, total BS There seemed to be a shot for awhile, now I dont see how this company can make it to see 2016..the rich continue to get richer and everyone else is just a spreadsheet. Are you losing your company? Try flying first class around the globe a few times and see if it gets any better.

    Advice to Management

    You just react to everything, do the obvious before the obvious does you.



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