LesConcierges

  www.lesconcierges.com
  www.lesconcierges.com
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LesConcierges Reviews

Updated September 4, 2014
Updated September 4, 2014
57 Reviews
2.1
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Matt Clemenson & James Eyton
6 Ratings

Review Highlights

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)


Cons
  • very less communication from senior management, low involvement in decision making (in 5 reviews)

  • the company is very heavy on the upper management with a lot of VP titles thrown around (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great opportunities! Making the wrongs right!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA

    I have been working at LesConcierges full-time for less than a year

    Pros

    Great location. Awesome vision for now and the future. Great and fun changes happening for the concierges. Easy to stand out and get promoted. Owner has a real open door policy and is very personable.

    Cons

    Lack of I.T. specialists, but it's being worked on.

    Advice to ManagementAdvice

    Keep it up! Thanks for taking on the challenges head on.

    Approves of CEO
  2. 1 person found this helpful  

    Amazing opportunities, great pay, awesome benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Atlanta, GA
    Former Employee - Supervisor in Atlanta, GA

    I worked at LesConcierges full-time for less than a year

    Pros

    This company provides wonderful benefits and pay, great experience and knowledge, supportive upper management (for the most part), and amazing opportunities to grow within the company in no time! I strongly recommend this job for someone who is ambitious, a fast learner, and outgoing...

    Cons

    Due to the fact that the company prides itself as being the top concierge company in the business customers can be very demanding and therefore it can get stressful, but if you are not sensitive, and have a positive, cheery attitude this will not get in your way!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Lifestyle Insiders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at LesConcierges full-time for less than a year

    Pros

    Great Office and Location
    World Class training in luxury lifestyles
    Partnership perks in hospitality industry
    Corporate Culture - Special Events, Free Daily Refreshments, dress code is great

    Cons

    -expect changes and chaos everyday, every hour within the entire company
    -call center environment
    - no opportunity for upward mobility

    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    LesConcierges constantly evolving, good place for right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Concierge  in  San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time for more than 3 years

    Pros

    lively workplace culture with wide range of creative as well as corporate types
    cooperative work environment
    in global growth phase
    quality client list
    commuter's ease to Union Square location
    immediate and generous benefits upon hiring (no 90 day wait period)
    access to LC/city/regional hospitality industry events & experiences
    spacious desks, natural lighting, windows that open, snacks and beverages provided
    specialty teams for travel and tickets
    some advancement opportunities
    informative training seminars and client in-house visits
    constantly changing business environment
    open communication

    Cons

    vacation time could be increased
    24/7 operation means working some eves or weekends, and holidays
    some managers lack vision/expertise
    need for staffing results in some poor hires
    some internal communication issues
    favoritism
    IT dept needs beefing up

    Advice to ManagementAdvice

    Bring in consultants to observe and make recommendations in management style/team
    Create peer reviews for staff and for managers
    Recognize and channel talents/energies of staff
    Leadership and communication seminars benefit everyone and should be required of managers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    VUQ Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VUQ Manager  in  San Francisco, CA
    Current Employee - VUQ Manager in San Francisco, CA

    I have been working at LesConcierges as a contractor for more than a year

    Pros

    The office location is nothing short of a dream. If you are looking to work somewhere in downtown San Francisco that isn't overly busy then this is the place for you. Office culture means a lot to this company even if it isn't something pushed by the employees. Everyone get's along very well which leads to work going by fast instead of being boring and daunting. There is consistent work, very little down time which in my opinion is a great thing.

    Cons

    No clear path to move on to the next level. This would be okay if the position was full time, but as a 40 hour temp to hire with no benefits you never knew what was going to happen next. Only negative thing to say really.

    Advice to ManagementAdvice

    Mae a clearer path for people coming in to become full time employees of the company. Management in the San Francisco office and offices across the country are stellar.

    Recommends
    Neutral Outlook
    No opinion of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges and mentioning the positive aspects of our culture and our desire to build and invest in that culture. As you stated, most employees have a ... More

  7.  

    You get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  San Francisco, CA
    Former Employee - Supervisor in San Francisco, CA

    I worked at LesConcierges full-time for more than 3 years

    Pros

    Opportunity. This is a creative place to work. If you are willing to work hard, be open minded, and creative, there are truly amazing opportunities to be had at this company.

    Cons

    Company policies could be more organized.

    Advice to ManagementAdvice

    You are on the right track. I appreciate the opportunities and experience I gained by working here. A push toward cohesiveness could make huge difference.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Hard work pays off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at LesConcierges full-time for more than a year

    Pros

    The location and office environment is very modern and it is rare to feel obligated to work overtime. Overtime opportunities are usually available however, and it is nice to be able to have the opportunity to increase your paycheck if you are willing to work for it. You can come in to work, do your job, and leave it at work. Compensation is in line with other jobs in the hospitality industry and the bonus structure is great if you work hard enough to get the full pay out. Manager's are direct in what they expect of you in terms of performance level and provide helpful insight of how to deal with difficult customers. The HR department is wonderful and supportive, if you ask for support that is.

    Cons

    There could be more resources and educational trainings and more career guidance if you are hoping to move up in the company. Yes, the company is growing so there is a lot of opportunity, but the company has expanded very fast and there isn't too much of a focus on developing employees.

    Advice to ManagementAdvice

    Reach out and engage more with the concierge and collaborate. Great things can come from working together.

    Recommends
    Positive Outlook
    Approves of CEO

    LesConcierges Response

    Sep 9, 2013Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. We appreciate you highlighting the positive aspects of working at LC, specifically the financial opportunities that are available to employees ... More

  9. 3 people found this helpful  

    LesConcierges has huge potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Pros

    Pros:

    Ability To Grow – with the company growing as it has there is a lot of opportunity for those that want to take it to grow with the company. There is so much work to be done – the potential is phenomenal. The leaders have done an amazing job of getting the company to this place.

    Culture – the company culture is still intact even with the growth. It is a fun and fast paced environment with very amazing and unique employees that make this company’s culture what it is. Everyone supports each other, and while doing hard work, still really like to enjoy what they are doing.

    Loyalty – the management of the company is very loyal to their employees who have in turn given their blood, sweat and tears to get the company to where it is.

    Concierges – the front line of the company is the concierges and they are amazing at what they do. They embody the company’s culture and help clients to make their lives better. The company would not be what it is today without them.

    Clients – the ability for the company to customize to meet clients’ needs is a differentiator for the company. They take the clients goals/wants/needs and make them real.

    Cons

    Cons:

    Upper Management – the company is very heavy on the upper management with a lot of VP titles thrown around. Senior team should look at those that are actually doing the work that don’t necessarily have VP titles; they are the backbone of keeping things going.

    Infrastructure – with the growth the company is struggling to put the support in place that is needed to take the company to the next level.

    Values - we should be living our values every day not just when it is convenient, that comes from the top down.

    Advice to ManagementAdvice

    Get in touch with your employees, manage by walking around, invest in the people that are doing the work, prepare for the future of the company as I can see the potential!

    Recommends
    Positive Outlook
    Approves of CEO

    LesConcierges Response

    Sep 9, 2013Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. Your review accurately captures this moment in the history of LC — both pros and cons. While we are fortunate to experience growth we are also ... More

  10. 2 people found this helpful  

    A growing and interesting company in transition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time

    Pros

    - LesConcierges attracts an extremely interesting and diverse group of employees. This is not a boring team!
    - Limitless career potential if you are entrepreneurial. You really have to make it happen for yourself.
    - Owners are passionate
    - Beautiful offices and central location
    - Improvements in the company culture and communication
    - Much needed new leadership in Operations

    Cons

    - Environment can be chaotic
    - Leadership needs more consistency
    - Career path needs to be focused
    - Benefits can be improved

    Advice to ManagementAdvice

    This company is tenacious and always on the move - the leaders are always looking to the future and further growth. Advice is to keep a tight focused leadership team that understands the art of concierge services and the people who make the magic happen: the Concierges!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    a growing vibrant company, always changing and always interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at LesConcierges

    Pros

    LC is a really interesting company, growing fast so sometimes struggling with that, but really great people and I am confident that the company will make it - upside is it creates lots of opportunities for promotion for all! Lots of great things going on and a great team of people!!!

    Cons

    Communication sometimes lags - but a factor of the growth..

    Recommends
    No opinion of CEO

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