LesConcierges Reviews

Updated June 30, 2015
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2.6
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James Eyton
6 Ratings

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)

Cons
  • The upper management are sneaks and liars (in 6 reviews)

  • very less communication from senior management, low involvement in decision making (in 5 reviews)

More Pros and Cons

91 Employee Reviews

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  1. very good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New South Wales in Sydney (Australia)
    Current Employee - New South Wales in Sydney (Australia)

    I have been working at LesConcierges full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good benefits
    good office
    good team best best

    Cons

    nothing special
    all good best company


  2. LesConcierges Sydney - AMAZING!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)

    I have been working at LesConcierges full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best Reasons to work at LesConcierges:

    Recruitment Process: Super professional, great clarification on the company in general and in Sydney in particular, the feedback and follow up was super quick and extremely professional. First Interview ever that I felt I could actually be myself and showcase my strengths and personality.
    Service Beyond Expectations is the principle through which everything happens. In my opinion, everything at LC is executed with the client’s utmost satisfaction in mind. And this is a great challenge that delivers a rewarding sense of achievement. This company’s culture and values are not only written down - they are lived and performed every day by colleagues. LC is very thorough and demanding when it comes to professionalism and execution, but at the same time it recognises and celebrates everyone's achievements– that is why for me it is an absolute privilege to work in this company, not only I feel part of the family but we work every day to achieve greater things.
      LC provides a healthy, warm and friendly environment, management are always willing to listen and assist, the team work philosophy here is second to none, we are always spoiled with fun and varied events to get the team together. I have worked in other companies and I have never been so happy and thrilled to come to work as I feel working at LC – We are all a big global family.

    Cons

    I cannot think of anything that would make me not work at LesConcierges I love it!!!


  3. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Endless career opportunities.
    Company invests in betterment of all employees.
    Energetic and passionate people.
    Approachable management team.
    Caring company who lives and breathes their values.

    Cons

    There are cons on every job, I cannot think of one negative Worthy of listing here!


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  5. Mainly responsible for service quality.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QPS in Shanghai, Shanghai (China)
    Current Employee - QPS in Shanghai, Shanghai (China)

    I have been working at LesConcierges full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Service quality is crucial for us since we provide our service as our products.

    Cons

    Spot checking of our service sometimes can not reflect the whole picture of our service quality.

    Advice to Management

    Further improve the system to better support our work.


  6. Great company with a lot opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time (More than a year)

    Pros

    Very International company with many offices in different countries. Great team and many potential opportunities for career development . Fancy working environment and good benefits. Great jot if you love to travel and have fun.

    Cons

    Busy canteen and crowded subways, but this is how it is when you work in a fancy landmark building in Shanghai.


  7. Great London team, with lots of positive changes and a hands-on, attentive management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at LesConcierges full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The London office, albeit a just fledgling in comparison to the Les Concierges global presence, has a very positive, energetic vibe. There are several creative employee incentives in place, including a successful award scheme based on peer nomination in exchange for tangible products, chosen personally. The management are open to new ideas, and encourage a relaxed professional working environment. The company works hard to bridge the geographical gaps through the use of specialized internal social media and regular newsletters too, so we feel part of the entire international force.

    Cons

    It can of course be seen as a positive, there is still a lot sculpting and continual improvement being undertaken, but this is to be expected and in fact, appreciated, within a newly opened base.

    Advice to Management

    The new management have the system on-point. My only advice is to continue with the transparency they have currently awarded us as we earn their trust, and they earn ours.


  8. Helpful (1)

    Change isn't a bad thing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, Set schedules, 2 back to back days off (like any other normal week), pay is ok (we can always complain about pay), empowerment and liberty to take initiative,
    I enjoy working here, and yes there are people leaving but as with any other workplace environment the people that have been here a long time are set in their ways, so when change happens some people get scared and often have made their contributions and a ready for a new environment. For any new prospective employee just be aware that this is a professional environment and not just "some" job.
    Benefits package is actually REALLY good for what you pay & if you know how to use it.

    Cons

    Be aware these are high end clients, that expect end service which means it's a lot of work & not enough dedicated people to always pull it off.
    Picking up the slack of others.
    Account Specific training is lacking & the business itself is overwhelming.
    Workload

    Advice to Management

    Remain true to the culture & build a proper training system for all accounts beyond a 1 hour classroom environment & shadowing


  9. Helpful (1)

    Concierge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA

    I worked at LesConcierges full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great office, coworkers, benefits, location, culture and opportunities

    Cons

    Workload can be overwhelming, especially when associates call off work.


  10. London Office - Growing with Goodness

    Current Employee - Lifestyle Consultant in London, England (UK)
    Current Employee - Lifestyle Consultant in London, England (UK)

    I have been working at LesConcierges full-time (Less than a year)

    Pros

    - Genuinely supportive and caring management
    - Good communication channels available between management and staff members
    - Regular development tasks offered to each member of staff
    - Generous benefits including amazing visit to holiday destination, sponsored by the company
    - Professional training on the travel and hospitality industry
    - Regular industry knowledge enrichment programmes such as inspiring visits at different luxury hotels
    - Fantastic company dining events at luxury hotels, excellent for team building
    - Newly furbished office
    - Friendly and lively environment
    - Great people to work

    Cons

    - Occasional staff shortage leading to heavy workload
    - Late shift in the summer

    Advice to Management

    - London office may have been run differently from other offices. They should keep doing what they are doing great and excel in it
    - Management please keep listening to the team
    - Staff coverage during peak season would make it a better work life.


  11. Helpful (2)

    Progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is progress in the last week as the new CEO takes the lead.

    Cons

    Lack of communication in the past so please keep up the current communication.

    Advice to Management

    Continue making the necessary changes in a timely manner



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