LesConcierges

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LesConcierges Reviews

Updated August 7, 2014
Updated August 7, 2014
66 Reviews

2.0
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Matt Clemenson & James Eyton
5 Ratings

Review Highlights

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)


Cons
  • very less communication from senior management, low involvement in decision making (in 5 reviews)

  • the company is very heavy on the upper management with a lot of VP titles thrown around (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    pretty gppd

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good people to work with

    Cons

    bad management to work with

  2. 6 people found this helpful  

    Deceptive practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  San Francisco, CA
    Former Employee - Senior Manager in San Francisco, CA

    Pros

    The clients. Concierge work can be fun and rewarding.

    Cons

    I was at the highest level of management. Deceptive employment practices that adversely affected lower level employees motivated me to leave and find a healthier work environment. The president plays a constant game of smoke and mirrors. Promises made are rarely fulfilled and he manages by intimidation. Employees fear retaliation for speaking up and often work with inadequate equipment and poor management support. The employee turnover ratio is extremely high for obvious reasons and the work environment toxic.

    Advice to ManagementAdvice

    Everything I had to say to upper management has already been expressed... and ignored.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    VUQ Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VUQ Manager  in  San Francisco, CA
    Current Employee - VUQ Manager in San Francisco, CA

    Pros

    The office location is nothing short of a dream. If you are looking to work somewhere in downtown San Francisco that isn't overly busy then this is the place for you. Office culture means a lot to this company even if it isn't something pushed by the employees. Everyone get's along very well which leads to work going by fast instead of being boring and daunting. There is consistent work, very little down time which in my opinion is a great thing.

    Cons

    No clear path to move on to the next level. This would be okay if the position was full time, but as a 40 hour temp to hire with no benefits you never knew what was going to happen next. Only negative thing to say really.

    Advice to ManagementAdvice

    Mae a clearer path for people coming in to become full time employees of the company. Management in the San Francisco office and offices across the country are stellar.

    Recommends
    Neutral Outlook
    No opinion of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges and mentioning the positive aspects of our culture and our desire to build and invest in that culture. As you stated, most employees have a ... More

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  5. 7 people found this helpful  

    The Butler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Clean office, Some managers on the Lower level are really good people and have great ideas. Centrally located and easy to get to in the city.

    Cons

    Upper managed has no idea what they are doing . So many things creatively that the company could to do but again upper management are stooges. Very restrictive in a bad way.

    Doesn't Recommend
    Disapproves of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. As you have rated us with one star it is apparent that your current experience at LC is not as good as it should be, by far. However there are ... More

  6. 6 people found this helpful  

    Trash / no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Location. Still a nasty hole in the wall, but relatively has an excellent location.

    Cons

    Trash culture, trash employees who do not care. Uneducated employees who hold critical roles, and their ignorance gets in the way of try potential. Management doesn't know what it is doing more than half the time - it's like always a total shot in the dark with them.
    I guess they're still in business because what they do is a very straight forward, no complications, type of service and somehow nailed some large clients.internally, however, it falls right at the level of trash.
    Company cannot afford copy machines, very insecure financially and is hanging by their clients.... Which at least they didn't mess up in that area, but they do mess up their employees with very limited potential.... Again.. Trash company to work for, but a good company to call so that they can do a "Google search" for u... LOL.

    Advice to ManagementAdvice

    Change management, atop hiring trash who do not care about advancement,.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    As an employee of LesConcierges for nearly 15 years, my opinion of our company and hard working professionals is far different from yours (and I must say, more respectful). Still, I would have ... More

  7. 8 people found this helpful  

    Dishonest Practices - Avoid this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Except for the location I could not remember any pros

    Cons

    There are no words to explain how bad this company is

  8. 6 people found this helpful  

    Not a culture I want to live again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    Pros

    people, location, parties, not much else to say in this area

    Cons

    favoritism, homophobia, lack of trust, gossip culture, "in" and "out" crowd, lack of integrity, blame culture

    Advice to ManagementAdvice

    Understand why the same churn keeps happening, year after year.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. As a three-year veteran at LC your feedback is valuable. It is my hope that you took part in an exit interview with me as I look for specific ... More

  9. 1 person found this helpful  

    friendly supportive environment, professional colleagues, nice building

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Concierge  in  San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    Pros

    employee enrichment and professional opportunities

    Cons

    no input in scheduling or which department of company I would be best suited for, salary offer quite low

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    You get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  San Francisco, CA
    Former Employee - Supervisor in San Francisco, CA

    Pros

    Opportunity. This is a creative place to work. If you are willing to work hard, be open minded, and creative, there are truly amazing opportunities to be had at this company.

    Cons

    Company policies could be more organized.

    Advice to ManagementAdvice

    You are on the right track. I appreciate the opportunities and experience I gained by working here. A push toward cohesiveness could make huge difference.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    They Lost Their Way- Need to Get Back to Basics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Concierge
    Former Employee - Corporate Concierge

    Pros

    Concierge & ticket staff are excellent. Travel experts are talented, although a little cliquish. Some managers will fight for you. Good benefits. Opportunities for growth and perks but you have to make yourself indispensable to get there. I enjoyed learning about travel, culture, and food during my years there. If it were 2008-2010, I'd recommend working there, back when they were smaller and gave their employees the time and space and independence to do the above and beyond job that they're so good at selling to clients.

    Cons

    Upper management is too top heavy- I bet many of them would have difficulty trying to justify their salaries when they spend so little time on the ground floor really seeing how these things work. Nobody should be promoted to a management or questionable VP position without spending *some* time taking and listening to calls. Because of this disconnect- they put together unrealistic standards and policies that are always changing and arbitrary and messily built on top of one another. The QA standards became harder and harder to fulfill and the QA team seemed rude and dismissive and unable to understand nuances, personal style, or what real human connection looks like. This kind of service can not and should not be automated- stop trying to standardize everything.

    Advice to ManagementAdvice

    Chill out with expansion and growth- stop changing the rules on employees, especially without their input. Get back to what brought you success- individualizing the experience. Adding responsibilities time and time again is bad for morale, which explains the higher than average turnover rate. You guys spend alot of money and time on training- wouldn't it be more cost effective to KEEP employees by giving them the time and space and staffing to do their jobs? Instead of working with soul-sucking financial institutions that ONLY know how to deliver monotonous, robotic service try to reach out to other type of high-end clients. Don't treat your employees like children- they should have some say in when to take a break or when they need some time off the phones to catch up. Most would not abuse this responsibility and it's the job of management to work with the few employees that spend too much time off the phones.

    Doesn't Recommend
    Neutral Outlook

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