LesConcierges

  www.lesconcierges.com
  www.lesconcierges.com

LesConcierges Reviews

Updated December 11, 2014
Updated December 11, 2014
63 Reviews
2.2
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Matt Clemenson & James Eyton
11 Ratings

Review Highlights

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)


Cons
  • the company is very heavy on the upper management with a lot of VP titles thrown around (in 6 reviews)

  • very less communication from senior management, low involvement in decision making (in 5 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    What is going on with this place?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Pros

    There are some great people who work here. Great location.

    Cons

    The upper management are sneaks and liars. You can't trust any of them. Especially the ones in power right now. This makes a person scared for their job.

    Advice to ManagementAdvice

    Who cares about snacks? Pay your people more. Get rid of the 'men's club' in upper management. Stop moving people up who have NO experience, unless you are actually going to pay for their training.

    Doesn't Recommend
    Negative Outlook
  2. 8 people found this helpful  

    Absolutely Incompetent and Clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA

    I worked at LesConcierges full-time (more than an year)

    Pros

    The benefits package is ok, but most of that money comes right out of your check. The company doesn't contribute very much for your benefits, at all. If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan. I suppose at least they offer one.

    There are snacks, open windows, and some people are cool yet everyone is stressed out and the morale is in the toilet due to high turnover and very poor decisions made from the very top.

    People are promoted, sure, but typically they are in positions that are a lateral move and not one that causes great influence to the company's bottom line. You'll end up spinning your wheels with the same dream and desire MANY people before you have had wishing you could change the company for the better but, it's all for not because all decisions rest with one person and one person only. Note: She didn't send you a Christmas card.

    Cons

    I think that any reasonable person can easily see through the smoke and mirrors maybe less for candidates but those that have lived through LC understand what that means. While "positive" reviews are placed into Glassdoor it is clear that those reviews are usually damage control for a PR situation that has become completely unhinged long ago. To be frank, the management team can't seem to muster the ability to do things right and instead aim to patch and band-aid things, pretending, and living in a fantasy land.

    The change in management within this company is horrific and catastrophic without any real plan. If you would take the time to examine the history and average tenure of people on the management team (excluding the Chairman, of course) you'd be shocked to learn just how many people have had a very brief stay with LC at the C-Suite. This is a huge sign that things within the senior leadership team are unstable at best and certainly not beneficial to a long term and healthy career within LC itself. Placing people in charge who have no proven or established leadership experience of a company of this size is deplorable and a sign that the company is headed straight for an iceberg with no one at the helm to stop it.

    Concierges and those that choose to stay do so out of necessity because many of them have no choice or are supporting a family. Management is fully aware of that handicap. People who join full of life and excited are soon replaced with feelings of despair and sadness. I've seen the place suck the life out of people and this includes people who have left the company with health ailments due to stress and being taxed with the burden of handling the jobs of several people. There are teams that have excessively high turnover and that causes a tremendous amount of stress, morale problems, and certainly everyone having to scramble at the last minute to barely cover what is needed.

    I could go on and on and on and on. There are things I can't say here too because they would be deemed sensitive to the company's business. However, I can assure you that it took me around six months or more to fully recover from my LC experience as an employee. I would hope to never allow another person to have to go through what I and many people have already experienced. To say the company and their treatment of people is horrible is an understatement. I'm so ashamed I don't even want to include LC on my resume.

    Any time you have a company that has an EXCESSIVE turnover, it is never the employees that are the issue. It's the leadership. Don't believe for a second that they have a clue on how to properly run a professional company.

    Advice to ManagementAdvice

    You've had survey after survey...with little to no action.
    You've had a team of employees band together into a task force, with little effect.
    You've had people tell you to your face in writing and in person how horrible things are and even recommendations for improvement which fall on deaf ears.
    You've had years to correct the wrongs and certainly a change in leadership means nothing since those people have very little power, it's all controlled from one person.
    So there is no advice from this review. You've had PLENTY of advice without taking any of it. You've made it clear that you're going to do what you want to do and people better just "get used to it or leave".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    False claims of assets and capabilities, to staff and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LesConcierges full-time (more than 3 years)

    Pros

    International network could be a major asset, if the leadership practiced true partnerships. The office locations are well situated, but there is no comfortable movement and interaction within the organization.

    Cons

    Dysfunctional relationship between owners causes insecurities and paranoia across senior management, who mistreat staff that leads to high attrition rates.

    Advice to ManagementAdvice

    Treat others as you wish to be treated yourself. Record the claims and promises you make to your staff and your clients, and listen to them the next day.

    Doesn't Recommend
    Approves of CEO
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  5. 6 people found this helpful  

    All Dress and No Knickers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LesConcierges full-time (more than an year)

    Pros

    Location, location, location. A Maiden Lane address just off of San Francisco's Union Square. Interviews are held in the conference room of the flashy executive level. The pros of this place are the concierges. The benefits are good by market standards if one is eligible for them. Numerous talented, bright, high-spirited, ambitious young people see this as a great starting place for a blossoming career. The initial training is adequate, but it's also where the smoke and mirrors are introduced. The senior executives are masters of deception and exploitation. The folks working outside of the "executive suite" are among the brightest, kindest, well-intended people I've ever met. Sadly, one learns the camaraderie among the ranks is a Stockholm Syndrome-like relationship for having endured the same toxic torture. The thinly veiled disdain senior executives have for one another is only eclipsed by their passion for living the life of the rich and famous at the expense of their (dwindling) clients and exploited employees. On the few occasions I walked through the executive area, there was no glance of acknowledgment, no glimmer of a smile - only a curious grimace of who let you in here. There were some strong managers in the past, but anyone worthwhile is long gone. The mid-level managers are the product of no management training, no mentorship, and no acknowledgment whatsoever on a job well done. Last year at a town hall meeting, we were told senior management was "working" with Glassdoor to improve the company's reputation in the market.

    Cons

    A lot of bright, talented, ambitious, people walk into this place thinking it's too good to be true. It is. Six months, a year, two years later, they walk out feeling shell-shocked, demoralized, cynical, bitter, violated and grateful. Business decisions are based solely on emotions and favoritism. One's performance and contribution to the business has little to no effect on job security, upward mobility. Cronyism, favoritism and nepotism abound. People are literally pitted against one another, creating an environment of paranoia, insecurity and unease. The most satisfying part of your day is walking out the door at the end of a shift knowing at least part of your day won't be spent there.

    Advice to ManagementAdvice

    Would be like telling the Captain of the Titanic to take a hard turn starboard. It's curious, why is the CEO & President not isn't listed here as the CEO? but rather, two of his subordinates? Standby, I'm sure the Employee Engagement Manager has a meaningful answer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    A Game of Chess. Slave shop! Warning! Do not work here! You will be sorry!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at LesConcierges (less than an year)

    Pros

    The concierges are fun to work with. They are the reason why I stayed with the company so long. (I hope more take this step to disclose this awful place on glass door) Making clients happy.

    Cons

    I am surprised that more people have not complained on glass door about their job here! Where do I begin? Well, when starting out with the company, we all had high hopes even though we noticed the negative reviews on this page. We started out with many in a new office and after approximately seven months after training, over half are gone. Most of them got fired and the others simply left without looking back. There are many lies in regards to the stability of the job. Many get told they are wanted and are doing a great job (safe ), however , they get fired. We literally walk on hot coals the entire time. They fire at least one person per week! No body feels like they are appreciated and the people who currently work there pray for the day when they find another job in order to get out of the hell hole. Too much stress! No sense of direction! Terrible training and then they blame you for something that goes wrong that you have not been taught! Call centers are in competition with each other! Too much favoritism in one particular call center! Unfair practices! Too many head games! Lots of gossip. Stay away! Most people wished they had!!!!!!! Please trust me or you will be sorry. Gloomy place!!!!!

    Advice to ManagementAdvice

    Make all the call centers the same playing field. Do not lie to employees! Please make ways for all call centers to have fun! Help the employees to feel like they are working in a stable environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Why doesn't anyone listen to the little guy?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time (more than 3 years)

    Pros

    Nice pay, benefits, 401K, friendly staff

    Cons

    Terrible management, no communication, upper management lies to clients, knee-jerk reactions, too many chiefs and not enough Indians

    Advice to ManagementAdvice

    Fire every manager and start fresh. Listen to the concierge who are actually taking the calls and understand what the clients really want.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    pretty gppd

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges

    Pros

    Good people to work with

    Cons

    bad management to work with

  9. 6 people found this helpful  

    Deceptive practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in San Francisco, CA
    Former Employee - Senior Manager in San Francisco, CA

    I worked at LesConcierges full-time (more than an year)

    Pros

    The clients. Concierge work can be fun and rewarding.

    Cons

    I was at the highest level of management. Deceptive employment practices that adversely affected lower level employees motivated me to leave and find a healthier work environment. The president plays a constant game of smoke and mirrors. Promises made are rarely fulfilled and he manages by intimidation. Employees fear retaliation for speaking up and often work with inadequate equipment and poor management support. The employee turnover ratio is extremely high for obvious reasons and the work environment toxic.

    Advice to ManagementAdvice

    Everything I had to say to upper management has already been expressed... and ignored.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    VUQ Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VUQ Manager in San Francisco, CA
    Current Employee - VUQ Manager in San Francisco, CA

    I have been working at LesConcierges as a contractor (more than an year)

    Pros

    The office location is nothing short of a dream. If you are looking to work somewhere in downtown San Francisco that isn't overly busy then this is the place for you. Office culture means a lot to this company even if it isn't something pushed by the employees. Everyone get's along very well which leads to work going by fast instead of being boring and daunting. There is consistent work, very little down time which in my opinion is a great thing.

    Cons

    No clear path to move on to the next level. This would be okay if the position was full time, but as a 40 hour temp to hire with no benefits you never knew what was going to happen next. Only negative thing to say really.

    Advice to ManagementAdvice

    Mae a clearer path for people coming in to become full time employees of the company. Management in the San Francisco office and offices across the country are stellar.

    Recommends
    Neutral Outlook
    No opinion of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges and mentioning the positive aspects of our culture and our desire to build and invest in that culture. As you stated, most employees have a ... More

  11. 8 people found this helpful  

    The Butler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time

    Pros

    Clean office, Some managers on the Lower level are really good people and have great ideas. Centrally located and easy to get to in the city.

    Cons

    Upper managed has no idea what they are doing . So many things creatively that the company could to do but again upper management are stooges. Very restrictive in a bad way.

    Doesn't Recommend
    Disapproves of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. As you have rated us with one star it is apparent that your current experience at LC is not as good as it should be, by far. However there are ... More

LesConcierges Photos

Lobby
Center stairwell
Penthouse

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