LesConcierges Reviews

Updated April 26, 2015
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  1. Helpful (6)

    Trash / no direction

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location. Still a nasty hole in the wall, but relatively has an excellent location.

    Cons

    Trash culture, trash employees who do not care. Uneducated employees who hold critical roles, and their ignorance gets in the way of try potential. Management doesn't know what it is doing more than half the time - it's like always a total shot in the dark with them.
    I guess they're still in business because what they do is a very straight forward, no complications, type of service and somehow nailed some large clients.internally, however, it falls right at the level of trash.
    Company cannot afford copy machines, very insecure financially and is hanging by their clients.... Which at least they didn't mess up in that area, but they do mess up their employees with very limited potential.... Again.. Trash company to work for, but a good company to call so that they can do a "Google search" for u... LOL.

    Advice to Management

    Change management, atop hiring trash who do not care about advancement,.

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    As an employee of LesConcierges for nearly 15 years, my opinion of our company and hard working professionals is far different from yours (and I must say, more respectful). Still, I would have ... More

  2. Helpful (10)

    Dishonest Practices - Avoid this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at LesConcierges as a contractor (Less than a year)

    Pros

    Except for the location I could not remember any pros

    Cons

    There are no words to explain how bad this company is

  3. Helpful (8)

    Not a culture I want to live again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LesConcierges full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    people, location, parties, not much else to say in this area

    Cons

    favoritism, homophobia, lack of trust, gossip culture, "in" and "out" crowd, lack of integrity, blame culture

    Advice to Management

    Understand why the same churn keeps happening, year after year.

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. As a three-year veteran at LC your feedback is valuable. It is my hope that you took part in an exit interview with me as I look for specific ... More

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  5. Helpful (1)

    friendly supportive environment, professional colleagues, nice building

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    employee enrichment and professional opportunities

    Cons

    no input in scheduling or which department of company I would be best suited for, salary offer quite low

  6. You get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in San Francisco, CA
    Former Employee - Supervisor in San Francisco, CA

    I worked at LesConcierges full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity. This is a creative place to work. If you are willing to work hard, be open minded, and creative, there are truly amazing opportunities to be had at this company.

    Cons

    Company policies could be more organized.

    Advice to Management

    You are on the right track. I appreciate the opportunities and experience I gained by working here. A push toward cohesiveness could make huge difference.

  7. Helpful (5)

    They Lost Their Way- Need to Get Back to Basics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Concierge
    Former Employee - Corporate Concierge

    I worked at LesConcierges full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Concierge & ticket staff are excellent. Travel experts are talented, although a little cliquish. Some managers will fight for you. Good benefits. Opportunities for growth and perks but you have to make yourself indispensable to get there. I enjoyed learning about travel, culture, and food during my years there. If it were 2008-2010, I'd recommend working there, back when they were smaller and gave their employees the time and space and independence to do the above and beyond job that they're so good at selling to clients.

    Cons

    Upper management is too top heavy- I bet many of them would have difficulty trying to justify their salaries when they spend so little time on the ground floor really seeing how these things work. Nobody should be promoted to a management or questionable VP position without spending *some* time taking and listening to calls. Because of this disconnect- they put together unrealistic standards and policies that are always changing and arbitrary and messily built on top of one another. The QA standards became harder and harder to fulfill and the QA team seemed rude and dismissive and unable to understand nuances, personal style, or what real human connection looks like. This kind of service can not and should not be automated- stop trying to standardize everything.

    Advice to Management

    Chill out with expansion and growth- stop changing the rules on employees, especially without their input. Get back to what brought you success- individualizing the experience. Adding responsibilities time and time again is bad for morale, which explains the higher than average turnover rate. You guys spend alot of money and time on training- wouldn't it be more cost effective to KEEP employees by giving them the time and space and staffing to do their jobs? Instead of working with soul-sucking financial institutions that ONLY know how to deliver monotonous, robotic service try to reach out to other type of high-end clients. Don't treat your employees like children- they should have some say in when to take a break or when they need some time off the phones to catch up. Most would not abuse this responsibility and it's the job of management to work with the few employees that spend too much time off the phones.

  8. Helpful (4)

    Inefficient and full of facades; a fake standard of excellence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA

    I worked at LesConcierges full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful Coworkers, from all backgrounds and multiple countries
    Understanding Management, often will connect with you on a human level rather than just being an employee

    Cons

    Terrible Quality Standards for Customers, really unprofessional reports delivered
    An unbelievable amount of legal protocols, certain verbage for nearly anything
    Abhorrent Hours, really erases any hope of a personal life

    Advice to Management

    Distribute wealth more evenly!

  9. Helpful (6)

    DO NOT WORK AT LESCONCIERGES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA

    I worked at LesConcierges full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    office location, paycheck, and health benefits

    Cons

    -favoritism and low salary
    -clueless HR
    -drunk and unprofessional managers
    -no advancement if not on favorites list

    Advice to Management

    hire new management, stop favoritism, and value your employees.

  10. Helpful (6)

    Dull,demanding and demeaning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA

    I worked at LesConcierges full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Close to BART, reasonable benefits. There's free cake sometimes. Sometimes we get the surplus of fancy events from upstairs.

    Cons

    It's boring as all get out. They make a big deal out of training you for everything, but it's 70% calls you need to route to the bank. They expect a very high quality of work, but don't pay enough money to earn it. They no longer let you browse personal websites while at work. There's around 15 points you're supposed to hit in each call and it's near impossible.

    Advice to Management

    Hire more people! When we're slammed, of course the call quality is going to be poor.

  11. Helpful (6)

    Terrible experience, would not recommend it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Office location is good for transport.

    Cons

    Management was poor. Favouritism was strong.

    Advice to Management

    Start again from top down.

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