Level 3 Communications

  www.level3.com
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Level 3 Communications Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.6 439 reviews

58% Approve of the CEO

Level 3 Communications President & CEO Jeff Storey

Jeff Storey

(106 ratings)

34% of employees recommend this company to a friend

Review Highlights

Pros
  • workout facility), but from a distance it appeared work/life balance was important(in 26 reviews)

  • The company has good benefits and people are compensated well(in 29 reviews)


Cons
  • No such thing as work life balance exists in many Level 3 departments(in 26 reviews)

  • People who advances are only people who are close to the senior management(in 23 reviews)

439 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
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    Great People who work really hard

    Anonymous Employee (Former Employee)

    ProsExcellent Benefits, excellent employees with extensive work experience

    ConsIT Initiatives are frequently re-prioritized

     

    Good work environment

    Anonymous Employee (Former Employee)

    ProsStarbucks in cafeteria, workout facility on premises, good people, good salaries.

    ConsSystems not integrated, difficult to get work done.

    Advice to Senior ManagementKeep making positive changes.

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    Customer Support

    Anonymous Employee (Former Employee)

    ProsGreat training, competitive salary, great time-off policies. Outstanding global network.

    ConsAcquisitions have been challenging. They eliminated some of the Customer Support roles, only to end up bringing some back. Service delivery is very slow due to too many systems and work overload on Customer Care Managers.

    Advice to Senior ManagementBring back Customer Support Managers in every market to take the load off Customer Care (service delivery). Streamline systems and procedures.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    A company with vast potential to succeed

    Anonymous Employee (Former Employee)

    ProsLevel 3's assets include many dedicated and professional experts in the field of telecommunications, along with one of the largest, global, IP-based networks. This combination positions the company for the vast potential to succeed.

    ConsDuring several of the company's acquisitions and mergers, talent was lost, knowledge was not consolidated, and direction was unfocused.

    Advice to Senior ManagementLevel 3 needs to position itself as a forward-looking player in the communications field. Senior leaders should look more to the West Coast (U.S.) for management paradigms than relying on the past of the Bell System.

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    1 person found this helpful  

    Worst company I ever worked for!

    Service Delivery (Former Employee) Tulsa, OK

    ProsThere were no "pros" while working for Level 3. They don't care about the employees, only covering their own behinds.

    ConsMultiple small companies have been acquired but none of the system have been integrated, requiring you to log into multiple systems to complete a single task. I've been in the industry for 15+ years, worked for several vendors and customers. Level 3 was without a doubt the absolute worst management I've ever had the displeasure of working under.

    Advice to Senior ManagementUpper management doesn't care! It was brought to management AND HR! Nothing was changed or accomplished.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    I would NEVER work for them again. Great potential, too bad they cannot get out of their own way!

    Marketing (Former Employee) Broomfield, CO

    ProsLevel 3 is one of the few large technology employers in Colorado/Boulder. Lots of free parking! Met a bunch of great people during my time there. It is a real struggle to find positive things to say.

    ConsTOXIC work environment, leaderships changes their strategy as often as the seasons change. Seems they have financial issues, no money to stay on schedule with development of products or infrastructure, no money to spend on marketing or customer service, their vendors go unpaid for many quarters, but somehow they keep the two corporate jets running?

    Advice to Senior ManagementGet a clue, the people that are supposed to be contributing to an actual work product are always diverted to fire-drills of building managing-up decks for the executives instead of actually working. When they actually get to their actual work they never have the resources to get the job done. Funny that leadership wonders why they can't seem to move the needle. No work-life balance, constant layoffs, the talented people are leaving in droves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worked 3 years full-time in NOC

    Network Engineer (Former Employee) Broomfield, CO

    ProsGreat work experience, multi-vendor equipment to develop technical skills, great work location

    ConsPoor leadership from top to bottom, short-term focus, hiring people with little to know technical experience at half the cost is not the solution. Little to no raises. Too much employee turnover!

    Advice to Senior ManagementNo substitute for experience, empower employees, provide career paths, hold upper management accountable, bring new blood into upper management.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Dissapointing

    Customer Care Manager (Former Employee) Herndon, VA

    ProsPTO was nice being a new employee - 4 weeks. Average salary. The global network was a plus for the company which is why i wanted to join the team.

    ConsToo many mergers and no database and systems consolidation for each one. Way too many systems to work in for back office and way to confusing. There was little to no training on products, systems and processes. Direct manager was MIA almost all the time and always in escalation calls. Every order seemed escalated. Workload was way too much for one person to handle to be effective and pro-active. Many more to list.

    Advice to Senior ManagementMerge your systems and processes on the back end. Train your new employees and ease them into the accounts to manage. let the direct managers help train new employees and be more hands on with their employee being a success and not a failed statistic. Correct the work life balance, it does not exist from all the depts i spoke to.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Amazing Skills for future growth

    Project Manager (Former Employee) Broomfield, CO

    ProsAt Level 3 you will have the opportunity to work in a highly challenging environment and learn some amazing survival skills. Fellow peers are top-notch people, driven to succeed.

    ConsLack of integrity within lower level managers; they will promise you the moon and fail to deliver. You may find yourself unable to grow in the organization.

    No, I would not recommend this company to a friend

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    For those employees considering an "Ops Academy" job, read this review.

    Ops Academy Associate (Current Employee) Broomfield, CO

    ProsOps Academy participants get a crash course in telecommunications that most long-term telecom employees don't have. You also get experience during two internship periods to see what job/role you might be interested in working in.

    ConsOps Academy graduates are paid a significantly reduced rate for their first year of employment, in some cases only half as much as new-hires (non ops academy) that they are then asked to train on the job. And then once your year is up, it's like pulling teeth to get promoted to the proper title because all raises are elevated to the VP+ level.

    Advice to Senior ManagementThe period of time to determine whether or not an Ops Academy associate is performing at grade should not be a full year, the process should start at the 6 months mark and go from there. An internship period is absolutely fine for people with no telecom background, but once a person has proved themselves then this process needs to be accelerated so that the employees are encouraged to stay at Level 3. This needs to be a formal HR policy in relation to the Ops Academy program, and not something just left up to the inconsistencies of certain managers or the VP's blocking raises for otherwise qualified people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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