Level 3 Communications Reviews

Updated August 27, 2015
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  1. Helpful (1)

    Great opportunities at big company

    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    Pros

    Just started in a new position at the company, everyone seems very nice and have great communication across levels.

    Cons

    Maybe not a con, but its a big company with lots of stuff going on at the same time, so you gotta stay on top of things

    Advice to Management

    Keep going


  2. Helpful (2)

    It has been a great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Technician in Broomfield, CO
    Current Employee - NOC Technician in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity and good support for co workers.

    Cons

    Only con I have is that I work nights.


  3. Helpful (3)

    Failure to Launch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Broomfield, CO
    Former Employee - Senior Project Manager in Broomfield, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than 8 years)

    Pros

    Level 3 as a company has a huge asset base and excellent equipment. The network itself is very solid, built and maintained using best practices. The DWDM network is rock solid and there is a good inventory of peripheral equipment and metro fiber to extend the reach to many major cities. There are some truly great, smart and talented people in this company; unfortunately none of them are actually in charge.

    Cons

    Unfortunately the Cons far outweigh the Pros. Level 3 is great at buying companies and horrible at getting them integrated into a unified inventory with any amount of provisioning automation. They have spent HUNDREDS of millions of dollars trying to create a unified provisioning system and failed 3 times in the 8 years I was there. Then they fire their failures and learn nothing from the process. Most of the acquired companies operate internally as IT is a shambles. Their market strategy changes with the seasons. Product Managers create half of a product then drop the ball during implementation because nobody knows how to actually get it implemented through the chaos of intermixed systems with manual hand-offs. They have only a vague idea what their inventory actually is, which is a consequence of acquiring companies and not validating the network inventory or systems. Summary: Internal Chaos. Manual processes coupled to error prone automation smothered with a veneer of sweaty urgency.

    Advice to Management

    Have the courage to see the integrations through to at least 80% completion. Develop a 5 year plan, not a 6 month plan and actually implement it. Leadership takes vision, commitment and tenacity; these seem to be in short supply. Stop firing your squeaky wheels and listen to them. Stop buying companies until you learn how to use the ones you have, even if it doesn't improve your EBITDA. Do a global skills inventory and start placing people in positions they are good at instead of just wherever you think you want them. You've wasted half of your human resources through a lack of talent asset management.


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  5. Helpful (5)

    Micro-managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Broomfield, CO
    Former Employee - Project Manager in Broomfield, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You receive a month vacation at the beginning of the year. There is a cafeteria on-site with decent food. The Broomfield campus is gorgeous.

    Cons

    At least in the AMO department you are micro-managed. You aren't at your desk until 4, they ask your direct manager where you are. You are seen walking around campus during the day, they ask your direct manager where you are. The managers are not friendly - never introduced themselves when I was first hired, sometimes don't even say hi when they pass you in the hall. Other employees are not friendly unless they are in your direct group. The pay is rather low. Get headaches from the overhead lights - wear sunglasses.

    Advice to Management

    Stop micro-managing and get to know the people under you, a quick hello when passing in the hallway would be awesome!


  6. Helpful (3)

    It is a good place for someone very technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Architect in Broomfield, CO
    Former Employee - Software Architect in Broomfield, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good technology company Can maintain good work life balance job stress is less, typical 9 to 5 hours company

    Cons

    Lot of politics involved in terms of promotions, salaries Less opportunity to grow up in the ladder


  7. Helpful (5)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Broomfield, CO
    Current Employee - Account Manager in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Their orientation makes it sound like the company cares about people. It is too good to be true. The single good out of the organization is working in a nice building. The cafeteria is too expensive to eat at and your forced to bring a lunch because everything is too far.

    Cons

    It is unorganized and careless about the customer. It appears the processes for each internal department is far away from what is important for the customer experience. They spend a lot of time talking as if the want the customer experience to be better, but don't take the actions to improve the overall processes and systems. The failures are causing how the customer experiences through a lack of concern, willingness to resolve issues, and the ability of knowing to fix a problem. Their workforce makes a majority of outsourced in India, contractors, or young ops univeristy .

    Advice to Management

    Your looking to condition people to thinking the same and why this is an impossible task. If you focus on employees concerns, input, and handle issues like professionals instead of viewing it as a complaint. Many of the employees have answer to fixing how broke the process and systems through finding specialized skills in hiring people who work through these issues instead of outsourcing or using contractors to resolve problems. It is like putting a bandaid on a problem that is only temporary. Taking on TW to ask for a miracle when you need to clean house of a culture of making people fire people that are actually doing their jobs. You have ego manics running your company and if you talk about resolving issues for the customer, it is viewed as negative.


  8. Helpful (4)

    Ample opportunities to move around & up...if you're in with the right people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development Manager in Broomfield, CO
    Current Employee - Product Development Manager in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    Lots of opportunities for career expansion, if not advancement. Been here 7 years, have held 6 titles, two of them promotions, 4 of them lateral moves. Good benefits, decent flexibility, ample paid time off.

    Cons

    Too many reorgs, never really see projects through to completion, 30+ meetings a week (no that's not an exaggeration)- everything is done via meetings.

    Advice to Management

    I have 30+ meetings a week and only one is in person. Consider offering employees perks like 50/50 telecommuting. Makes no difference if we're in the office if we're all just holed up in our desks on conference calls. Also stop prioritizing way too many projects into way too tight timelines.


  9. Helpful (3)

    Good company, great people hard work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Servce Manager Operations in Broomfield, CO
    Current Employee - Servce Manager Operations in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Some of the sharpest minds in the industry. Great benefits, attentive leadership especially in the Sales Organization. People here want you to succeed. The work life balance is fantastic, I never feel like I have to sacrifice my family time for work.

    Cons

    After years and years of mergers there are still tons of bureaucratic red tape to cut through. Sometimes things move slower than one would want, especially when it comes to headcount replacement. Salaries could use a bit of a bump across the board.


  10. Helpful (2)

    Information Technology Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Broomfield, CO
    Former Employee - Senior Manager in Broomfield, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than 5 years)

    Pros

    I worked with a lot of knowledgeable, friendly people. The relationships I formed extended outside of the workplace, and I still keep in touch with many of them.

    Cons

    The changes in Information Technology upper management have sometimes been frustrating. In addition, the company reorganizations add a layer of confusion.

    Advice to Management

    Establish a course and stick with it.


  11. Helpful (7)

    Everything you would expect from a heartless company that is great at using and abusing employees!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Tech Associate in Broomfield, CO
    Current Employee - Ops Tech Associate in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Excellent health benefits, great PTO that starts on day one along with health insurance, onsite gym, quality co workers, great place to get overworked and underpaid

    Cons

    ZERO Work/life balance, only way to advance is by who you know and how many strings they can pull, management cares only about their numbers and not about their employees, Level 3 is great at making and then breaking their promises

    Advice to Management

    For the love of God please place some value in your employees have a good work/life balance, please keep the promises you make, pay your employees based on their performance and not based on who they know, please stop buying companies and focus on keep the quality employees you have first



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