Level 3 Communications Reviews

Updated August 26, 2015
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2.3
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
7 Ratings

Pros
  • Unlike my previous job, working at Level 3 affords me the work / life balance I need for my own sanity (in 29 reviews)

  • The company has good benefits and people are compensated well (in 33 reviews)

Cons
  • No such thing as work life balance exists in many Level 3 departments (in 30 reviews)

  • Short term mentality of senior management (in 24 reviews)

More Pros and Cons

17 Employee Reviews

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  1. Product Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Management in London, England (UK)
    Current Employee - Director of Product Management in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    Big company, global organisation, market leader, ambitious, known brand, history of some success, legitimate business, market consolidator, owner of intellectual property.

    Cons

    Hierarchical, bullying, glass-ceiling, bad ethics, bad morality, incestuous, management arrogance, blinkered and unwilling to invest, little foresight.

    Advice to Management

    Consider that the composition of a service company and its integrity is built upon the ability to deliver a winning customer experience. This requires a forward looking vision and investments in where the market will be, not where it is today. Humility doesn't cost anything and a progressive and cooperative approach to building a lasting business is better than cutting your own throats chasing balloons. Look at your stock price development, current strategy is not working! Employees are unhappy and you've lost technical leadership and operational excellence. Global Crossing is a virus.


  2. Helpful (3)

    Great portential that never seems to be met

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in London, England (UK)
    Current Employee - Sales Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time

    Pros

    Plenty of work to keep you busy. Some really great people throughout the organization. If you are lucky you will get a new laptop.mobilie - iphone. You usually get an ipad as well.

    Cons

    There are too many systems that are very restrictive. Computers are HP. If you've been naughty, you might get a Dell. Things change every 6 months and it's the same old ideas that didn't work before. Operations is completely neglected and disfunctional. They desperately need more staff but won't admit it.

    Advice to Management

    Stop making changes for the sake of it. Find out what works and build out from there. Invest in more staff for Operations. Making everything a tick box dumbs down staff, encourages silo's and a "reject everything" for the littlest discrepancy mentality.


  3. Helpful (1)

    Good company to work for for telecom professionals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in London, England (UK)
    Current Employee - Business Analyst in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time

    Pros

    Level 3 pays well, but you stay on the same salary on which you joined unless you tell them that you are leaving. The products are interesting and the people are generally nice. There is a good good Work-Life Balance, and there are opportunities to develop but you have to take the initiative yourself.

    Cons

    Too many big personalities, inefficiencies by having many systems.

    Advice to Management

    Offer better training and promotion possibilities to your employees.


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  5. Helpful (2)

    Good long term bet, needs radical thinking and investment to realise full potential !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    Great people, flexible working (create your own diary), no micro management, long term potential for the company is vast

    Cons

    Everything is broken (quoting, ordering, delivery, operations) Have to call in favours left, right and centre to get even very basic things done Everyone overworked, largely due to poor work efficiency Very short term focused company often getting in the way of common sense Its rare for Directors/VP/SVPs to 'really' understand the issue on the floor, its even less common for them to really feel empower to fix it for employees Limited tangible investment in Cloud technologies, and exceptionally poor security portfilio Product development time-lines are measured in years, not months or weeks

    Advice to Management

    You are loosing good people, who have tired from being a manual band aid. Consider a more radical approach to addressing the complexities in every day tasks. Sales targets need to be realistic or you will disengage whole teams.


  6. Helpful (2)

    Potential to be great again........but on a downward spiral

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMEA Operations in London, England (UK)
    Current Employee - EMEA Operations in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    ~70% of the people still have a positive and 'can-do' attitude. Really interesting, industry steering, working happening here - and still fun to be a part of that. The business - in terms of Financial metrics and targets is doing well, and clearly on the up. The concern is maintaining this when they treat the staff so poorly.

    Cons

    I've worked for Level3 for >10years (combined) - and we've gone through tough, times before - but the lack of leadership and clear direction is nothing short of pathetic. This is not at the CEO level - Storey is clear and a good leader. It's regional S/VP level - and immediately below that have lost their way. Can't get our new EMEA President soon enough - to fix the damage done in the last ~5 years. Too much fire-fighting and short term "fix it" approaches, reduced empowerment and trust in the workforce has crushed morale. A lot of good people have been broken - and either left the company or are now so tired, they probably should leave.

    Advice to Management

    Trust and Empower people - don't just say you do as part of an HR exercise - but really do it. Flatten the Org - and open your eyes to ineffective managers who are only interested in empire building, and manage purely by whipping sticks. This company may look like it's doing a lot right in terms of stock price, and poorly thought out internal KPI's - but under it - it's creaking and it will break. I can't, with any clear conscience recommend Level3 as a good place to work - friend or otherwise (unless you're a contract Project Manager on a silly day rate).


  7. Good time to join

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Friendly atmosphere. Variety of things to do. Keen to encourage and reward development. Merit increases, annual bonuses etc. Internal recruitment encouraged. From what others have said, things definitely improving over the last couple of years.

    Cons

    Full integration from acquisitions is yet to occur. Too many internal systems, needs replacing.

    Advice to Management

    keep on improving. Push further integration of acquired companies.


  8. Helpful (1)

    one direction - downward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    Great local marketing team, mostly ex- Global Crossing. Senior team were on the whole a dream to work with in EMEA. Some really smart product management, good location and a sound product. Work life balance

    Cons

    No opportunity for growth, no real direction as a business and a lot of dead wood. Sales were stuck in the 90's. Product marketing didn't exist. Corporate Communications was laughable. Many many layoffs as the business model continued to fail after acquiring Global Crossing (which was broke)

    Advice to Management

    They've mostly been made redundant, or 'retired'


  9. Helpful (2)

    Little trust in the people you work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    The Money The People The Location Great Live Service

    Cons

    SLT are a joke Make redundancies and then recruit like mad 3 months later Constant change (5 Line Managers in 18 months) Undervalued employees Poor customer service due to lack of support staff Customer hate L3, only stay with us due to the expense of moving away Not a customer centric business and the customer is an after thought Too many systems Terrible training for new starters Commission plan over complicated Turn up every Monday and at least 2 people have been sacked over the weekend Nobody has really heard of us, marketing at Level 3 is poor beyond belief and if any area requires redundancies, here would be a good start

    Advice to Management

    Stop sacking people and stick with what you have for at least 6 months. Stop getting rid of knowledge Simplyfy the systems NOW before its too late Don't always focus on the quick win and think about deals in the long term and therefore...... top making the commission plan so heavily weighted on Monthly Recurring Business as its not sustainable and we cannot deliver in an agile way! Recruit far more SA's SE's and Project Managers. Spend more on Marketing Work out our product line and what differenciates us


  10. Helpful (2)

    poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Associate in London, England (UK)
    Former Employee - Sales Support Associate in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    In the year I worked here - none whatsoever

    Cons

    - Managers don't seem to have a clue as to what their team's processes are. - Too many issues with the CRM, although it was twice 'upgraded'. - Employees have too much workload, meaning things are left in the queues until last minute. - No sort of structure within the company, no training for new employees, products not explained to new recruits with no previous telecoms knowledge, which means more problems later on. - Way too many process changes - once you get used to doing a process, it is changed. - Too much input on basic processes, simple order process requires the whole of Level 3 and it's aunt to get involved before it is sent onto the next stage to be progressed. - Redundancies, two major clear outs within a year of being there - if you're not making money stop throwing it away on contractual people for £200 a day and keep the people who are good at their job!


  11. Helpful (1)

    Still in the red

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Architect in London, England (UK)
    Current Employee - Senior Solutions Architect in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    Level 3 is one of if not the largest and most well known telecom world wide.

    Cons

    Too many mergers have caused a conflict in work ethic. Telecommuting is frowned upon and employees are expected to work every hour God sends without hesitation-- all for average salary.



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