Level 3 Communications

  www.level3.com
  www.level3.com

Level 3 Communications Reviews in London, England

Updated June 10, 2014
Updated June 10, 2014
479 Reviews
2.9
479 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Level 3 Communications President & CEO Jeff Storey
Jeff Storey
127 Ratings

Review Highlights

Pros
  • workout facility), but from a distance it appeared work/life balance was important (in 27 reviews)

  • The company has good benefits and people are compensated well (in 32 reviews)


Cons
  • No such thing as work life balance exists in many Level 3 departments (in 28 reviews)

  • People who advances are only people who are close to the senior management (in 23 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1.  

    Good time to join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)

    I have been working at Level 3 Communications full-time (more than an year)

    Pros

    Friendly atmosphere. Variety of things to do.
    Keen to encourage and reward development. Merit increases, annual bonuses etc. Internal recruitment encouraged. From what others have said, things definitely improving over the last couple of years.

    Cons

    Full integration from acquisitions is yet to occur. Too many internal systems, needs replacing.

    Advice to ManagementAdvice

    keep on improving. Push further integration of acquired companies.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good long term bet, needs radical thinking and investment to realise full potential !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)

    I have been working at Level 3 Communications full-time (more than 10 years)

    Pros

    Great people, flexible working (create your own diary), no micro management, long term potential for the company is vast

    Cons

    Everything is broken (quoting, ordering, delivery, operations)
    Have to call in favours left, right and centre to get even very basic things done
    Everyone overworked, largely due to poor work efficiency
    Very short term focused company often getting in the way of common sense
    Its rare for Directors/VP/SVPs to 'really' understand the issue on the floor, its even less common for them to really feel empower to fix it for employees
    Limited tangible investment in Cloud technologies, and exceptionally poor security portfilio
    Product development time-lines are measured in years, not months or weeks

    Advice to ManagementAdvice

    You are loosing good people, who have tired from being a manual band aid. Consider a more radical approach to addressing the complexities in every day tasks. Sales targets need to be realistic or you will disengage whole teams.

  3. 2 people found this helpful  

    Potential to be great again........but on a downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EMEA Operations in London, England (UK)
    Current Employee - EMEA Operations in London, England (UK)

    I have been working at Level 3 Communications full-time (more than 10 years)

    Pros

    ~70% of the people still have a positive and 'can-do' attitude.
    Really interesting, industry steering, working happening here - and still fun to be a part of that.
    The business - in terms of Financial metrics and targets is doing well, and clearly on the up. The concern is maintaining this when they treat the staff so poorly.

    Cons

    I've worked for Level3 for >10years (combined) - and we've gone through tough, times before - but the lack of leadership and clear direction is nothing short of pathetic. This is not at the CEO level - Storey is clear and a good leader. It's regional S/VP level - and immediately below that have lost their way. Can't get our new EMEA President soon enough - to fix the damage done in the last ~5 years.

    Too much fire-fighting and short term "fix it" approaches, reduced empowerment and trust in the workforce has crushed morale.
    A lot of good people have been broken - and either left the company or are now so tired, they probably should leave.

    Advice to ManagementAdvice

    Trust and Empower people - don't just say you do as part of an HR exercise - but really do it.
    Flatten the Org - and open your eyes to ineffective managers who are only interested in empire building, and manage purely by whipping sticks.
    This company may look like it's doing a lot right in terms of stock price, and poorly thought out internal KPI's - but under it - it's creaking and it will break. I can't, with any clear conscience recommend Level3 as a good place to work - friend or otherwise (unless you're a contract Project Manager on a silly day rate).

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    one direction - downward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)

    I worked at Level 3 Communications full-time (more than an year)

    Pros

    Great local marketing team, mostly ex- Global Crossing. Senior team were on the whole a dream to work with in EMEA. Some really smart product management, good location and a sound product. Work life balance

    Cons

    No opportunity for growth, no real direction as a business and a lot of dead wood. Sales were stuck in the 90's. Product marketing didn't exist. Corporate Communications was laughable. Many many layoffs as the business model continued to fail after acquiring Global Crossing (which was broke)

    Advice to ManagementAdvice

    They've mostly been made redundant, or 'retired'

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Little trust in the people you work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)

    I have been working at Level 3 Communications full-time (more than an year)

    Pros

    The Money
    The People
    The Location
    Great Live Service

    Cons

    SLT are a joke
    Make redundancies and then recruit like mad 3 months later
    Constant change (5 Line Managers in 18 months)
    Undervalued employees
    Poor customer service due to lack of support staff
    Customer hate L3, only stay with us due to the expense of moving away
    Not a customer centric business and the customer is an after thought
    Too many systems
    Terrible training for new starters
    Commission plan over complicated
    Turn up every Monday and at least 2 people have been sacked over the weekend
    Nobody has really heard of us, marketing at Level 3 is poor beyond belief and if any area requires redundancies, here would be a good start

    Advice to ManagementAdvice

    Stop sacking people and stick with what you have for at least 6 months.
    Stop getting rid of knowledge
    Simplyfy the systems NOW before its too late
    Don't always focus on the quick win and think about deals in the long term and therefore......
    top making the commission plan so heavily weighted on Monthly Recurring Business as its not sustainable and we cannot deliver in an agile way!
    Recruit far more SA's SE's and Project Managers.
    Spend more on Marketing
    Work out our product line and what differenciates us

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Associate in London, England (UK)
    Former Employee - Sales Support Associate in London, England (UK)

    I worked at Level 3 Communications full-time (more than an year)

    Pros

    In the year I worked here - none whatsoever

    Cons

    - Managers don't seem to have a clue as to what their team's processes are.
    - Too many issues with the CRM, although it was twice 'upgraded'.
    - Employees have too much workload, meaning things are left in the queues until last minute.
    - No sort of structure within the company, no training for new employees, products not explained to new recruits with no previous telecoms knowledge, which means more problems later on.
    - Way too many process changes - once you get used to doing a process, it is changed.
    - Too much input on basic processes, simple order process requires the whole of Level 3 and it's aunt to get involved before it is sent onto the next stage to be progressed.
    - Redundancies, two major clear outs within a year of being there - if you're not making money stop throwing it away on contractual people for £200 a day and keep the people who are good at their job!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Still in the red

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Solutions Architect in London, England (UK)
    Current Employee - Senior Solutions Architect in London, England (UK)

    I have been working at Level 3 Communications full-time (more than 10 years)

    Pros

    Level 3 is one of if not the largest and most well known telecom world wide.

    Cons

    Too many mergers have caused a conflict in work ethic. Telecommuting is frowned upon and employees are expected to work every hour God sends without hesitation-- all for average salary.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Do DDdo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Level 3 Communications full-time (more than 10 years)

    Pros

    The team members I worked with and money not bad

    Cons

    No management
    No communication!!!!
    No real training
    No idea what their staff do
    Expect you to work well past your finish time with no pay
    Don't listen to staff when they are the people who do the job
    Lost all the staff who knew what they were doing and employing people who have no idea about the job

    Advice to ManagementAdvice

    Listen to your people, they know what they are talking about. Maybe you should be finding out exactly what they do as you appear to have no idea

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    what a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support in London, England (UK)
    Current Employee - Sales Support in London, England (UK)

    I have been working at Level 3 Communications full-time (more than 3 years)

    Pros

    At the moment very little good to say. Some good people work here who are under-appreciated (its a shame as although the company has always been rather chaotic, it used to be a nice place to work and I would have recommended the company to others)

    Cons

    Level 3 shows little loyalty towards its staff... while expecting the staff to give 110%!! Everyone is overworked; so everything gets done at the last minute. Putting together deals is a mess, starting with poorly trained sales people throwing rubbish over the fence and then the problems snowball. Delivery is also a total disaster. Teams and processes have been broken since Global Crossing and Level 3 merged into one company. Experienced and talented staff have taken redundancy only to be replaced by cheap, inexperienced people who have been trained poorly, if at all?. Increasing blame culture and unfair reputation trashing/back stabbing. A lot of internal politics. Increasingly poor work/life balance.

    Advice to ManagementAdvice

    Think before you act. Reducing 10% of the non-sales staff and then increasing the sales force was not a smart move. How did you expect the non-sales staff to support the salesforce when they were already not coping with the workloads placed on them?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Chaotic but entreprenurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Manager in London, England (UK)
    Former Employee - Middle Manager in London, England (UK)

    I worked at Level 3 Communications full-time (less than an year)

    Pros

    Lots of possability to make an impact.

    Cons

    Not much structure or internal communication.

    Advice to ManagementAdvice

    Rewamp the internal infrastructure for collaboration

    Recommends
    Positive Outlook
    No opinion of CEO

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