Level 3 Communications Reviews

Updated August 28, 2014
Updated August 28, 2014
476 Reviews

2.9
476 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Level 3 Communications President & CEO Jeff Storey
Jeff Storey
118 Ratings

Review Highlights

Pros
  • workout facility), but from a distance it appeared work/life balance was important (in 26 reviews)

  • The company has good benefits and people are compensated well (in 29 reviews)


Cons
  • No such thing as work life balance exists in many Level 3 departments (in 26 reviews)

  • People who advances are only people who are close to the senior management (in 23 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Going down hill...fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner  in  Broomfield, CO
    Current Employee - Planner in Broomfield, CO

    I have been working at Level 3 Communications full-time for more than 10 years

    Pros

    Large company, great benefits (not as great this year), they are usually on the forefront of emerging technologies.

    Cons

    Hard to get promotions in the same position. You would do better to leave the company then come back. The culture has really changed in the last 2 years and they seem more focused on profits and less on people. Working from home isn't an option anymore. The work-life balance is not so great these days, they want more work out of less people so you can expect long hours. They don't pay well compared to similar jobs

    Advice to ManagementAdvice

    Value your experienced employees. Stop trying to get so much cheap ( young/inexperienced) employees. Remember a lot of us were here from the beginning and have struggled to help build this company. There's a reason why you can't get senior level positions filled...not many will recommend working for Level 3 anymore. VALUE YOUR PEOPLE!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great place to work, as long as your manager isn't riding on a high horse and looking down at everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Broomfield, CO
    Former Employee - Anonymous in Broomfield, CO

    I worked at Level 3 Communications full-time for more than 3 years

    Pros

    Great coworkers
    Nice work environment
    Great starting wage

    Cons

    Management are out for themselves, not the team. Quick to throw employees under the bus if any heat is on them. Most management wants things done their way or no way, even though they tell you to take responsibility and be innovative.

    Advice to ManagementAdvice

    Take some responsibility themselves, show some compassion, and remember you put your pants on one leg at a time like the rest of us. Maybe HR could be there for the employees like they're suppose to, but then again why would they want to risk their job for someone else.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good-

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications

    Pros

    Great work environment and campus

    Cons

    None so far, only have been here 3 months

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  5.  

    I love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Manager  in  Broomfield, CO
    Current Employee - Customer Care Manager in Broomfield, CO

    I have been working at Level 3 Communications as a contractor for more than a year

    Pros

    very good company to work for. Very god managment

    Cons

    not really any cons. Very friendly people

    Recommends
    Approves of CEO
  6.  

    Okay company that seems to be improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Broomfield, CO
    Current Employee - Senior Software Engineer in Broomfield, CO

    I have been working at Level 3 Communications full-time for more than 8 years

    Pros

    The people I've met at Level 3 are what have kept me working here so long. The largest benefit is the flexibility with work schedule and the willingness to let you work from home.

    Cons

    The open seating is terrible and makes working difficult when there's tons of distractions around you. The company changes direction frequently. By the time I've learned what I'm doing on a team and can contribute management changes things around I switch teams. It makes it feel like every three to four months you're starting a new job and ineffective.

    Advice to ManagementAdvice

    As far as in-house software development is concerned choose a direction and stick with it for more than a few months.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Became an employee as a result of an M&A.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Analyst  in  Southfield, MI
    Former Employee - Billing Analyst in Southfield, MI

    I worked at Level 3 Communications full-time for more than 10 years

    Pros

    Pretty much guaranteed an annual bonus as the company seems to somehow look good on paper.

    Cons

    Chaos in the trenches during the end of month/quarter push.

    Advice to ManagementAdvice

    Even though the 'acquired' companies are considered equal, the company sponsored events to motivate the employees are definitely not equal.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great company that continues to grow through acquisitions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time for more than 10 years

    Pros

    Pay and benefits are probably the best in the industry. Jim Crowe seemed to really care about his employees especially those with a great deal of tenure.

    Cons

    Ongoing challenges with combining networks of numerous companies they have purchased over the past several years. They typically buy companies that complement their network needs but do not actually "complete" the process before moving forward with the next acquisition. That being said, every day is a major challenge because networks and billing platforms are still in the process of being combined.

    Advice to ManagementAdvice

    Probably shouldn't expect the same type of sales in tier 3 cities as you do in tier 1 cities. Quotas should be assigned / determined by the size of the city, number of companies...etc. In other words an NFL city (New York, Chicago, Phoenix, Miami) that obviously have a much larger population would carry the highest quotas vs cities that can't support any type of professional sports team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time for more than a year

    Pros

    Great people to work with.

    Cons

    Virtually no work and life balance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good experience but underpaid for the Ops Tech Associate jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ops Tech Associate  in  Broomfield, CO
    Current Employee - Ops Tech Associate in Broomfield, CO

    I have been working at Level 3 Communications full-time for less than a year

    Pros

    Good people to work around.

    Cons

    The pay scale and the raises.

    Advice to ManagementAdvice

    Make sure the Ops people are taken care of as your bringing them in to be the future of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Government Markets - wired for success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications full-time for more than 10 years

    Pros

    Culture of mutual support. High performance culture. Great people to work with both locally and at Corporate HQ. We are only carrier making meaningful investment in physical infrastructure (wireline v. wireless).

    Cons

    Difficult to get staffing approved for surge requirements or to meet growth. Therefore staff levels consistently lag requirements. We expect a lot from people - which is good - but you have to manage your own work/life balance - culture is not counter to it, rather it is basically ignored.

    Advice to ManagementAdvice

    Create a career path process that encourages people to grow (even if through lateral moves). We aren't in start-up mode any more - so start building in some less senior job categories to allow entry level (and people will grow into higher levels of responsibility). Require each department to hire interns over the summer - fresh perspectives will help - and getting some one-off projects done will increase productivity and efficiency.

    Recommends
    Positive Outlook
    Approves of CEO

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