Level 3 Communications Reviews

Updated March 19, 2015
538 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful

    Great opportunities at big company

    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    I have been working at Level 3 Communications

    Pros

    Just started in a new position at the company, everyone seems very nice and have great communication across levels.

    Cons

    Maybe not a con, but its a big company with lots of stuff going on at the same time, so you gotta stay on top of things

    Advice to ManagementAdvice

    Keep going

  2. 2 people found this helpful

    Only worked for the company for two months. They acquired my previous company and then I was laid off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Phoenix, AZ
    Former Employee - Account Executive in Phoenix, AZ

    I worked at Level 3 Communications

    Pros

    Great pay and decent benefits. Worked with great people and local management was super.

    Cons

    Corporate makes changes quickly and when you least expect it.

    Advice to ManagementAdvice

    Keep your promises to employees whose company you're acquiring. You're getting rid of people with years of experience and tons of knowledge in markets you have never been in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    It has been a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Technician in Broomfield, CO
    Current Employee - NOC Technician in Broomfield, CO

    I have been working at Level 3 Communications

    Pros

    Great opportunity and good support for co workers.

    Cons

    Only con I have is that I work nights.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Failure to Launch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Broomfield, CO
    Former Employee - Senior Project Manager in Broomfield, CO

    I worked at Level 3 Communications full-time (more than 8 years)

    Pros

    Level 3 as a company has a huge asset base and excellent equipment. The network itself is very solid, built and maintained using best practices. The DWDM network is rock solid and there is a good inventory of peripheral equipment and metro fiber to extend the reach to many major cities. There are some truly great, smart and talented people in this company; unfortunately none of them are actually in charge.

    Cons

    Unfortunately the Cons far outweigh the Pros. Level 3 is great at buying companies and horrible at getting them integrated into a unified inventory with any amount of provisioning automation. They have spent HUNDREDS of millions of dollars trying to create a unified provisioning system and failed 3 times in the 8 years I was there. Then they fire their failures and learn nothing from the process. Most of the acquired companies operate internally as IT is a shambles. Their market strategy changes with the seasons. Product Managers create half of a product then drop the ball during implementation because nobody knows how to actually get it implemented through the chaos of intermixed systems with manual hand-offs. They have only a vague idea what their inventory actually is, which is a consequence of acquiring companies and not validating the network inventory or systems. Summary: Internal Chaos. Manual processes coupled to error prone automation smothered with a veneer of sweaty urgency.

    Advice to ManagementAdvice

    Have the courage to see the integrations through to at least 80% completion. Develop a 5 year plan, not a 6 month plan and actually implement it. Leadership takes vision, commitment and tenacity; these seem to be in short supply. Stop firing your squeaky wheels and listen to them. Stop buying companies until you learn how to use the ones you have, even if it doesn't improve your EBITDA. Do a global skills inventory and start placing people in positions they are good at instead of just wherever you think you want them. You've wasted half of your human resources through a lack of talent asset management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful

    Leadership didn't manage post-acquisition issues well but overall people are nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Pros

    I liked the people I worked with and felt my immediate leadership was fair and treated me with respect.

    Cons

    Very level conscious. Internal process were cumbersome. Not particularly open to change or personal empowerment.

    Advice to ManagementAdvice

    Be more aware of internal cultural division among locations and positions. After many acquisitions multiple groups felt like the 'red headed step child' when in fact it was just an outcome of bad processes. It was difficult to get anything done so people felt ignored.

    Doesn't Recommend
  7. very uncomfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Pros

    salary is competitive compared to others in the area

    Cons

    I have never been in such an uncomfortable position before. The technical teams spent significant time to protect themselves against accusations. This lead to a lack of accountability.

    Advice to ManagementAdvice

    find the toxicity and remove it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful

    Great telecom company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Pros

    Flexible PTO, healthcare, 401 match. Salary was good too! People are great!!

    Cons

    Frequent acquitions without system integration made for unnecessary gaps.

    Advice to ManagementAdvice

    On hands mentoring at the managerial level is lacking and company would benefit by implementing a program.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful

    Sharpen your skills here and then move on...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive, Local Enterprise
    Current Employee - Account Executive, Local Enterprise

    I have been working at Level 3 Communications full-time (more than 3 years)

    Pros

    -a viable competitor and leader in international data and voice solutions
    -feature rich product offerings with customizations available on a per-custoemr basis
    -work from home flexibility...if you have the right manager

    Cons

    -low to questionable morale in just about every business unit
    -the promise of a more customer-friendly culture has been reneged on for several years now
    -no ability to set accurate expectations with customers on any aspect of service
    -too many managers and not enough direct support...all support is handled by inefficient overlay groups

    Advice to ManagementAdvice

    -senior leaders should really evaluate their middle management and their track records; reorganizations should not be an exercise in "cronyism" as was the case with the recent integration of tw telecom assets/people
    -get and be real about making the customer experience more satisfying to customers
    -have an effective way for ethics issues to be heard without the threat of retaliation from management

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful

    IP TECH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IP TEH
    Current Employee - IP TEH

    I have been working at Level 3 Communications

    Pros

    1)Great place to learn that is if you want to learn or you could spend all your time solving latency issue all day long. Flexible to family needs
    2) If you truly understand the technologies ,used at level 3 (mpls, ipvpn, EoMPLS, VPLS,) and worked at level 3 , you could go anywhere and find a high paying job because at level 3 you deal with the most complex ip network and issues
    When i got out, i applied to only 4 employers and with in 2 weeks i got all 4 offers for the job.

    Cons

    1) Do not hire quality tech , most of them were just looking for a job not career.
    2) They try to use IP OP team as activation /provisioning team ,most of the time activation does shoddy job and delivers the circuit which does not even work ,and then mislead customers by telling them to call IP OPS customer support number . Now the tug of war started between IP OPS and Activation team as to who should fix the issue, many times IP ops end up working on new sub standard activation because OPS management has no spine to stand up to activation team.
    It is well planned , the whole point is to deliver circuit fast so they can start billing customers, so more activation in given amount of time more money in doing so, activation does shoddy job and not even check if the circuit is working or not. and thus the burden is passed to already burdened IP OPS team which is supposed to work on the circuits which have been tested and passsed production traffic.

    It is for these reasons I and many other left within 12 months.

    3) Promotion is largely based on who you know not what and how much you know.

    Advice to ManagementAdvice

    1) STOP USING IP OPS AS ACTIVATION TEAM
    2) Delivers quality circuit to customers.
    3) Retain talent
    4) Hire quality techs , yes you can find quality techs for 26 bucks per hrs at Cisco academy rather than picking people who has no idea of networking.
    5) Upgrade your technical interview process , ask scenario based question on technology which will give away all the people who use braindump sites to get certified.
    6) Promote people on merit

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Tough gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Pros

    great pay if you are able to succeed in the pressure cooker environment.

    Cons

    Pressure cooker and excessively high churn with the sales department.

    Doesn't Recommend
    Approves of CEO

Level 3 Communications Photos

Work at Level 3 Communications? Share Your Experiences

Level 3 Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.