Level 3 Communications Reviews

Updated July 1, 2015
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595 Employee Reviews

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  1. good

    Former Employee - CSM in Broomfield, CO
    Former Employee - CSM in Broomfield, CO

    I worked at Level 3 Communications

    Pros

    nice place to work cold weather was a downside

    Cons

    not any really besides its not warm

    Advice to Management

    doing good keep it in the black


  2. account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    everything is really great. LOTS OF PTO. great benefits

    Cons

    salaries should be a bit higher. I wish there were field positions


  3. Helpful (1)

    Sales Engineering Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineering Manager in Los Angeles, CA
    Former Employee - Sales Engineering Manager in Los Angeles, CA

    I worked at Level 3 Communications full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Innovative, Good Brand, smart employees

    Cons

    Poor Management, cut throat environment, lack of support

    Advice to Management

    Show some Employee loyalty. High turnover of employees to competitors should be a good indicator that $$ isn't everything.


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  5. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Irvine, CA
    Former Employee - Account Manager in Irvine, CA

    I worked at Level 3 Communications full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of products to sell and huge domestic and international footprint.

    Cons

    Huge micro-management sales culture. Sales Leaders ask for reports constantly and this has diminished sales productivity. Systems do not allow for proper visibility into order status. etc, which causes internal and external problems. Customer Service Issues are growing and the focus is on new business and not servicing existing customers. In the local market the company has done a poor job of leveraging the huge fiber asset that they acquired with the purchase of tw telecom. In the future this will cause the loss of profitable SMB business as they focus only on large enterprise. Morale for legacy tw telecom associates is at an all time low due to culture and service issues and Level 3 has not learned about what made customers really appreciate tw telecom. (service and agility)

    Advice to Management

    Reach out to the field and allow for them to be heard and their issues addressed.


  6. Great Company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager III in Atlanta, GA
    Former Employee - Account Manager III in Atlanta, GA

    I worked at Level 3 Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company starts you off with a great base salary. Very convenient schedule and WFH option. Great management support.

    Cons

    Commissions structure and calculator can be confusing.


  7. It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Affordable benefits for the whole family

    Cons

    The overall process is broken


  8. Helpful (1)

    The future is bright

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager
    Current Employee - Senior Account Manager

    I have been working at Level 3 Communications

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great network and people. Above average benefits

    Cons

    Heavy on administrative tasks. Back office applications needs improvement


  9. Helpful (1)

    Not Walking the Talk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Greenwood Village, Arapahoe, CO
    Former Employee - Director in Greenwood Village, Arapahoe, CO

    I worked at Level 3 Communications full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Global company, good potential, former tw telecom leaders (Blount, Willency, Teets, Lackey) are helping. Jeff Storey & Laurinda Pang are also helping but the rest of the leadership team from Level 3 don't have great people skills.....

    Cons

    Management is not walking the talk concerning their desire to adopt the culture of tw telecom. Given a choice, the benefit of the doubt always goes to the company vs the employees. The culture of layoffs appear to be deeply rooted and will not change in the future.

    Advice to Management

    Don't do surveys and ignore what is really being said.


  10. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications

    Pros

    PTO is good, raises are good.

    Cons

    None that I can think of.


  11. Helpful (1)

    A Major Player and Not The Cheapest Out There

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Minneapolis, MN
    Current Employee - Account Manager in Minneapolis, MN

    I have been working at Level 3 Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Well-known name in industry. Size accounted for by acquisitions of other companies. Depending on location, can be very lucrative. Excellent benefits, PTO, and work-life balance. Having experience in the field is a huge plus as you'll be dealing with large customers with expanded networks. Remote office also available and convenient when needing to work from home.

    Cons

    integration of acquired companies has been a challenge. Aggressive quotas and getting a quote generated seems to take too long ---- legacy Level 3 product or another's?

    Advice to Management

    Promote from within. Hiring someone with less experience/knowledge for a higher paid position is deflating. Recognize loyalty and award accordingly.



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