Level 3 Communications Reviews

Updated August 28, 2015
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635 Employee Reviews

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  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Specialist in Littleton, CO
    Former Employee - Contract Specialist in Littleton, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications (Less than a year)

    Pros

    Great company culture and values. Team camaraderie was exceptional

    Cons

    contract employees overlooked for full-time employment


  2. Helpful (3)

    Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomfield, CO
    Former Employee - Anonymous Employee in Broomfield, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    Amazing benefits and special occasion perks. Team outings and networking events. Growth potential and long term upside from a stockholder perspective is much better.

    Cons

    The data systems integration and consolidation is worst I have ever seen even when compared to Healthcare companies. This company acquires competition and supporting organizations however the data systems are all still live and not being integrated or consolidated very well. The data from before the acquisition of Wiltel is still in a separate system. People still speak in terms of "Blue" and "Red" and now "Orange", the culture is made of people with tribal knowledge and then everyone else trying to understand. The culture has elements still from its roots however it is in flux as most of the middle management is younger and not from the Kiewit culture base. Middle management burns out employees quickly, the revolving door is having a very negative impact. I averaged 60 hours per week in my cube for my last 6 months. Wages are low, but the company does try to make it up with bonuses and benefits.

    Advice to Management

    Data sources and Middle Management expectations need to be resolved, people think of Level 3 now similarly to Dish and Echo Star with poor working conditions and unrealistic expectations from Middle Management. Clean up the data and systems, your business will benefit and expectations of Middle Management on Individual Contributors should be more realistic.


  3. Egocentric Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Orlando, FL
    Current Employee - Sales in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 8 years)

    Pros

    Strong fiber footprint and telecom services. This company will succeed in it's goal to dominate the global wireline business.

    Cons

    Unless a Level 3 customer is in the Fortune 500 they tend to get neglected with a take or leave it attitude which creates a lot of unnecessary work for account teams. Very rigid culture driven by finance and NOT the customer's experience. Very little accountability in every department except for sales and notorious for moving "problems" from one position to another to avoid termination.

    Advice to Management

    Treat sales teams with the respect they deserve and knock off the "give it to the account team" solution for EVERYTHING that doesn't go smoothly. Incent high achievement not mediocracy.


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  5. account executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    Large fiber network, aggressive fiber builds

    Cons

    Poorly structured internally for sales and poorly managed.


  6. Helpful (2)

    Great if you're a successful salesperson

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Level 3 is a great company to work for IF you're a successful salesperson. It is a sales-driven company. Salespeople are rewarded and lauded at company meetings, and those who excel are taken on special "President's Club" trips.

    Cons

    If you're not in sales, you're definitely a second-class citizen. The company has grown largely by acquisition of other companies, and is constantly looking for ways to reduce expenses. To accomplish this, they take the easy way out: layoffs. They are always looking for ways to reduce head-count. As a result, almost every department I interfaced with complained about having too much work and being short-staffed.

    Advice to Management

    Stop the bloodletting. Human Capital is at least as important as the physical capital of the network.


  7. account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    everything is really great. LOTS OF PTO. great benefits

    Cons

    salaries should be a bit higher. I wish there were field positions


  8. Level 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Director in Broomfield, CO
    Current Employee - Senior Account Director in Broomfield, CO
    Recommends
    Positive Outlook

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    Leading communications company for global infrastructure solutions.

    Cons

    Size of the company has developed more bureaucratic environment.


  9. good

    Former Employee - CSM in Broomfield, CO
    Former Employee - CSM in Broomfield, CO

    Pros

    nice place to work cold weather was a downside

    Cons

    not any really besides its not warm

    Advice to Management

    doing good keep it in the black


  10. Helpful (1)

    Sales Engineering Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineering Manager in Los Angeles, CA
    Former Employee - Sales Engineering Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time

    Pros

    Innovative, Good Brand, smart employees

    Cons

    Poor Management, cut throat environment, lack of support

    Advice to Management

    Show some Employee loyalty. High turnover of employees to competitors should be a good indicator that $$ isn't everything.


  11. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Irvine, CA
    Former Employee - Account Manager in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than 5 years)

    Pros

    Lots of products to sell and huge domestic and international footprint.

    Cons

    Huge micro-management sales culture. Sales Leaders ask for reports constantly and this has diminished sales productivity. Systems do not allow for proper visibility into order status. etc, which causes internal and external problems. Customer Service Issues are growing and the focus is on new business and not servicing existing customers. In the local market the company has done a poor job of leveraging the huge fiber asset that they acquired with the purchase of tw telecom. In the future this will cause the loss of profitable SMB business as they focus only on large enterprise. Morale for legacy tw telecom associates is at an all time low due to culture and service issues and Level 3 has not learned about what made customers really appreciate tw telecom. (service and agility)

    Advice to Management

    Reach out to the field and allow for them to be heard and their issues addressed.



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