Level One

www.levelone.com

Level One Reviews

Updated January 2, 2015
Updated January 2, 2015
33 Reviews
2.8
33 Reviews
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Stephen T. Winn
2 Ratings

Employee Reviews

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  1.  

    Great working environment!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate in Greer, SC
    Current Employee - Marketing Associate in Greer, SC

    I have been working at Level One full-time (less than a year)

    Pros

    Great benefits! Love the callers!!

    Cons

    Pretty much the same call all day.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Terrible Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Charlotte, NC
    Former Employee - Marketing Associate in Charlotte, NC

    I worked at Level One

    Pros

    There are opportunities to advance

    Cons

    There is tension between different departments and within departments from management level down, co-workers are disrespectful, lots of HR issues, low pay to start out, very tedious job and they are always micro-managing

    Advice to ManagementAdvice

    There needs to be better communication between teams and management. Also, be more selective with hiring valuable employees instead of just trying to get people into seats.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    "Always Stay Positive!" can only last for so long....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate
    Former Employee - Marketing Associate

    I worked at Level One full-time (more than a year)

    Pros

    Meet people
    Easy Job
    Amazing Training program

    Cons

    EXTREMELY INCONSISTENT hours
    Annual retention rate less than 12%
    Easy leads to Routine/Tedious to the point of insanity

    Advice to ManagementAdvice

    I had four to five ideas on how to make the company more efficient, since my graduate degree involves such studies. But never got to the point where anyone would listen. THE RETENTION RATE HAS TO BE FIXED. The training grant that you guys use won't last forever.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Such an annoying job!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Greer, SC
    Former Employee - Marketing Associate in Greer, SC

    I worked at Level One (less than a year)

    Pros

    Extensive training, cool employee lunchroom, and game room, decent wage, bonus incentives, really friendly staff, comfortable work environment

    Cons

    Taking call after call all day can be stressful especially when all the caller wants is to get pricing. It's fun selling the apartment to each caller, but difficult when the caller doesn't care about what you're saying and they get frustrated. It defeats the purpose of having a service like this. I had MANY calls like this. You feel a little deceitful toward each caller too because you're acting like you're on property giving them directions and telling them what the apartment is near only for the caller to find out you're on the other side of the country. It really makes them angry. You also don't have exact pricing for the customer you can only give a range like $500-$1,000 so you basically waist their time after talking their ear off about the swimming pools and "mature landscaping".

    Advice to ManagementAdvice

    I think if the customer calls in and specifically asks for JUST the pricing, I think the employees should be able just to give them the pricing THEN sell the community and schedule a tour. That way you're not annoying people and making them give up on the property and the call all together. In this economy, people already have set budgets so they don't care how nice the carpet is in the apartment. If they can't afford it they just can't and they want to keep it moving. Stop waisting the caller's time.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Overall Satisfied

    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Level One full-time (more than 3 years)

    Pros

    Family Culture, Numerous Incentives, Various Scheduling Options, Average Compensation, Employee Engagement Events, Growth Potential, Schedule Trading Options.

    Cons

    Limited Work-Life Balance, Occasional Weekends off would be nice, High Seasonal Volume, Career Path needs revamping.

  7.  

    Ok to great at lowest levels, A disaster above that!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Marketing Agent in Greer, SC
    Former Employee - Master Marketing Agent in Greer, SC

    I worked at Level One full-time (more than a year)

    Pros

    Comfortable setting - Very good benefits - Many great people to work with - Good job security if willing to settle for leadership inabilities - Occasional good rewards - Great part time/student work

    Cons

    Uncorrected floor issues - portrayal of advancement = very inaccurate: coming for any position above the phone line is worthless and is usually destructive - - constant change: often overcorrecting then changing back - unresponsive middle level management - questionable phone practices in some departments - Turnover of almost entire senior and middle staff in last two years - Unequally applied standards and codes - Elimination of successful and working programs - Bonuses often months behind promises.

    Bottom Line - Too much inaccurate talk for anything above part time or if you have any leadership experience elsewhere.

    Advice to ManagementAdvice

    Too many good performers leaving at most levels - Learn to recognize talent above being able to man the phone line and eliminate blocks in front of able employees who want to advance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    There is a great career path at level one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Greer, SC
    Former Employee - Marketing Associate in Greer, SC

    I worked at Level One full-time (more than a year)

    Pros

    I enjoyed the opportunities for advancement and the work environment was very fun.

    Cons

    The job can get a little monotonous.

    Advice to ManagementAdvice

    Integrating more variety into the job and listening to employees' suggestion would enhance morale.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Growing Culture and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate in Charlotte, NC
    Current Employee - Marketing Associate in Charlotte, NC

    I have been working at Level One full-time (more than 3 years)

    Pros

    The company works really hard to make sure that you have what you need. The training program goes into a lot of detail and puts a lot of time into making sure you know your job. The facility is pretty amazing. There are lots of other call centers in the building and they have free wi-fi. The job can be rewarding (your essentially helping people find homes). There are lots of opportunities for advancement.

    Cons

    The scheduling can be difficult. It can be hard to get the time off for random dates if you don't plan far in advance.

    Advice to ManagementAdvice

    Look at the way you schedule.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Pretty Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate in Charlotte, NC
    Current Employee - Marketing Associate in Charlotte, NC

    I have been working at Level One part-time (less than a year)

    Pros

    Encouraging and helpful environment. The company tries to make you feel comfortable.

    Cons

    High call volume can be super stressful at times.

    Advice to ManagementAdvice

    None that I can think of

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate in Greer, SC
    Current Employee - Marketing Associate in Greer, SC

    I have been working at Level One full-time (more than a year)

    Pros

    Some of the people are genuinely nice and want to help you succeed. A large variety of hours to choose from. Pays more than some retail.

    Cons

    -Noise! Imagine listening to 90 different conversations simultaneously for 8 hours a day.
    -The increased volume of calls (considered to be ideal by mgmt) does not allow you more than 5-10 seconds between calls.
    -The callers are generally rude and treat you at best like a door-mat.
    -No chance of career advancement into any other sector out of the call center. Second tier position barely pay better that bottom tier. If you hope to maybe 'slum it out' in the call center and then move into any other branch of the company, don't waste your time, unless you excel at the call center you will never move no matter how qualified you are for other jobs.
    -Those flexible schedules and ability to trade are a joke. Your schedule is only flexible if you pay others for their time (in addition to their extra hourly pay) and the company tends to only honor your schedule choices in you work at night and maybe 40-50% of the rest of the time.
    -Because of the lack of information provided by the communities (floor plans, detailed especially), callers will often get frustrated and often demand to speak with the 'real' office instead of you, but you still have to get their contact information and directing calls onsite gets counted against you.

    Advice to ManagementAdvice

    -Demand a standardized amount of information about every community.
    -Eliminate gray areas in information and policy
    -Relay to the community offices that we are trying to help them not steal their jobs.

    Doesn't Recommend

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