Level One Reviews

Updated September 21, 2014
Updated September 21, 2014
30 Reviews
3.0
30 Reviews
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Stephen T. Winn
1 Rating

Employee Reviews

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  1.  

    Great working environment!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Greer, SC
    Current Employee - Marketing Associate in Greer, SC

    I have been working at Level One full-time for less than a year

    Pros

    Great benefits! Love the callers!!

    Cons

    Pretty much the same call all day.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall Satisfied

    Current Employee - Anonymous Employee  in  Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Level One full-time for more than 3 years

    Pros

    Family Culture, Numerous Incentives, Various Scheduling Options, Average Compensation, Employee Engagement Events, Growth Potential, Schedule Trading Options.

    Cons

    Limited Work-Life Balance, Occasional Weekends off would be nice, High Seasonal Volume, Career Path needs revamping.

  3.  

    Ok to great at lowest levels, A disaster above that!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Marketing Agent  in  Greer, SC
    Former Employee - Master Marketing Agent in Greer, SC

    I worked at Level One full-time for more than a year

    Pros

    Comfortable setting - Very good benefits - Many great people to work with - Good job security if willing to settle for leadership inabilities - Occasional good rewards - Great part time/student work

    Cons

    Uncorrected floor issues - portrayal of advancement = very inaccurate: coming for any position above the phone line is worthless and is usually destructive - - constant change: often overcorrecting then changing back - unresponsive middle level management - questionable phone practices in some departments - Turnover of almost entire senior and middle staff in last two years - Unequally applied standards and codes - Elimination of successful and working programs - Bonuses often months behind promises.

    Bottom Line - Too much inaccurate talk for anything above part time or if you have any leadership experience elsewhere.

    Advice to ManagementAdvice

    Too many good performers leaving at most levels - Learn to recognize talent above being able to man the phone line and eliminate blocks in front of able employees who want to advance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    There is a great career path at level one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate  in  Greer, SC
    Former Employee - Marketing Associate in Greer, SC

    I worked at Level One full-time for more than a year

    Pros

    I enjoyed the opportunities for advancement and the work environment was very fun.

    Cons

    The job can get a little monotonous.

    Advice to ManagementAdvice

    Integrating more variety into the job and listening to employees' suggestion would enhance morale.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Growing Culture and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Charlotte, NC
    Current Employee - Marketing Associate in Charlotte, NC

    I have been working at Level One full-time for more than 3 years

    Pros

    The company works really hard to make sure that you have what you need. The training program goes into a lot of detail and puts a lot of time into making sure you know your job. The facility is pretty amazing. There are lots of other call centers in the building and they have free wi-fi. The job can be rewarding (your essentially helping people find homes). There are lots of opportunities for advancement.

    Cons

    The scheduling can be difficult. It can be hard to get the time off for random dates if you don't plan far in advance.

    Advice to ManagementAdvice

    Look at the way you schedule.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Pretty Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Charlotte, NC
    Current Employee - Marketing Associate in Charlotte, NC

    I have been working at Level One part-time for less than a year

    Pros

    Encouraging and helpful environment. The company tries to make you feel comfortable.

    Cons

    High call volume can be super stressful at times.

    Advice to ManagementAdvice

    None that I can think of

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Greer, SC
    Current Employee - Marketing Associate in Greer, SC

    I have been working at Level One full-time for more than a year

    Pros

    Some of the people are genuinely nice and want to help you succeed. A large variety of hours to choose from. Pays more than some retail.

    Cons

    -Noise! Imagine listening to 90 different conversations simultaneously for 8 hours a day.
    -The increased volume of calls (considered to be ideal by mgmt) does not allow you more than 5-10 seconds between calls.
    -The callers are generally rude and treat you at best like a door-mat.
    -No chance of career advancement into any other sector out of the call center. Second tier position barely pay better that bottom tier. If you hope to maybe 'slum it out' in the call center and then move into any other branch of the company, don't waste your time, unless you excel at the call center you will never move no matter how qualified you are for other jobs.
    -Those flexible schedules and ability to trade are a joke. Your schedule is only flexible if you pay others for their time (in addition to their extra hourly pay) and the company tends to only honor your schedule choices in you work at night and maybe 40-50% of the rest of the time.
    -Because of the lack of information provided by the communities (floor plans, detailed especially), callers will often get frustrated and often demand to speak with the 'real' office instead of you, but you still have to get their contact information and directing calls onsite gets counted against you.

    Advice to ManagementAdvice

    -Demand a standardized amount of information about every community.
    -Eliminate gray areas in information and policy
    -Relay to the community offices that we are trying to help them not steal their jobs.

    Doesn't Recommend
  9.  

    It's a place to start, not make a career out of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Specialist  in  Greer, SC
    Former Employee - Care Specialist in Greer, SC

    I worked at Level One full-time for more than a year

    Pros

    There is lots of room to grow with the company. They have something known as a Career Path that teaches you ways that you can grow with the company. It allows you to get raises and move forward within the company. Everyone here has started in the marketing part, which is answering the phones and they have moved forward from there. The team leads are helpful for the most part. The benefits are okay and start immediately. They review your calls with you (known as shop) to give you a better understanding of how you sound and how they want you to sound. They have a lot of companies in the area that give you discounts just for working at the company as long as you show them your badge. They recognize you for the work that you have done by either giving you your own parking spot for a week/ month, putting your picture/name on the company achievement board, throwing lunch parties, and a host of other things. Levelone is also open to the ideas of others, no matter where you are in the company. There are bonuses for getting high shop scores, setting appointments, coming to work on time and a few other things.
    Everything is done online, from clocking in and out to adjusting your benefits. You really don't have to meet with anyone for anything other than shops.
    The top people in the company love to walk around and get to know everyone that they can. So it is not uncommon to see the Vice President to just come up to some random Joe coworker and just began a conversation or ask how is the company treating them. They actually want a real answer, so don't be afraid of letting what's on your mind come out.

    Cons

    They mess up with your pay. Going through Career Path there are different levels and each level gives you a different pay raise. If you are not on top of them for that you will not get the pay raise. They are not good about stopping garnishments when the are supposed to be stopped.
    Seniority means nothing if your shop scores don't remain at the number that they want you at. You can be moved to another team without any say and different team leads have different criteria on how they want the calls answered. So where you may have a passing score of 90 something with one team lead, you may have a failing score of 80 with another team lead. Even though you are taking the call the same exact way that you always have to get the passing score.
     When moving up in the company from marketing to TLA (Team Lead Assistant) they do not go by how well you do your job or how long you have been with the company, it is based on how many times you have applied for the position and if you know someone that is on the hiring panel.
    There is a lot of ambiguity for some of the positions, because they change the rules almost every week on how to handle things and it is not always communicated to everyone on that team. So the only way that you will find out is if you are close to a coworker that has been told something and they hear you do it wrong and tell you the new way of doing it.
    Lots of favoritism. If they like you then you can pretty much get away with anything, but be sure that they like you as much as you think they do, because a lot of the people there are cut-throat and will smile in your face just to set you up to be fired. I have seen it happen a great bit.
    From the moment that you come into the interview they have you thinking that you are helping people and that it is not telemarketing, but that is not the case. This job is all about sales and when the numbers are low you are the first to go.

    Advice to ManagementAdvice

    Try to keep an open line of communication with the boss so that when there are changes made they will be sure to inform you. No matter what always keep a positive attitude, anything less will kick you out the door Quickly. No matter how well you do your job, expect customers to curse you out. It is a very diverse workplace IN EVERY WAY, so keep an open mind. Try to get along with your coworkers, they make the job easier, BELIEVE ME. Always pay attention to your email, that is a MAIN way of contact for everyone, even if they sit right next to you.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Easy Job but a lot of Micromanaging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Greer, SC
    Current Employee - Marketing Associate in Greer, SC

    I have been working at Level One full-time for less than a year

    Pros

    Easy job with a flexible schedule that can be traded. Laid back depending on the shift.

    Cons

    Too many opinions of how to take a call and to much gray area. Peer mentoring may help some but not all; its someone's opinion of how you should do your job.

    Advice to ManagementAdvice

    Do away with peer mentoring. Do away with all the gray area.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Solid training if a Sales Career is the goal

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Email Only Marketing Associate  in  Carrollton, TX
    Current Employee - Email Only Marketing Associate in Carrollton, TX

    I have been working at Level One part-time for less than a year

    Pros

    Focused training, respectable starting pay rate

    Cons

    Absolutely no flexibility in work schedule. Unable to plan for life events i.e. vacation. Heaven forbid if one gets sick. If time off is needed one has to resort to BEGGING someone to trade shifts. This is not a productive way to foster and retain call center staff. There is lack of communication between management and hourly staff. Emails receive no response.

    Advice to ManagementAdvice

    Realize the value of the hourly call center staff. They are the bread and butter of your organization and your profits.

    Doesn't Recommend
    Negative Outlook

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