Lexington Law

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Lexington Law Reviews

Updated May 26, 2014
Updated May 26, 2014
10 Reviews

2.0
10 Reviews
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John Heath
3 Ratings

Employee Reviews

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  1.  

    All about stats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Loyalty Paralegal  in  Salt Lake City, UT
    Current Employee - Client Loyalty Paralegal in Salt Lake City, UT

    Pros

    The company pays pretty well for a starting position at a call center. Yes, this is a call center much more than it is a law firm.

    Cons

    Everything else. Everything is stat based. We are REQUIRED to "save" at least 40% of the clients who call in to cancel. It doesn't matter what reason they have for cancelling, compliance requires us to at least try. I have gotten low scores for not trying to stop someone from cancelling whom had no money for groceries or even their rent. We are allowed to call ourselves paralegals because we are working under the "direction" of attorneys. Really, the attorneys have little to no involvement in most cases. We just use their names and titles for credibility to reel in more clients. Our title as paralegals can be extremely deceiving as most of us working at Lexington have no experience, or even interest, in law but instead in customer service. Almost every part of our $100/mo service can be done by most people all on their own, regardless of what we tell the clients about "leveraging laws" and "asking the credit bureaus tough questions." If we can actually help you, you can probably help yourself and save a lot of money.

    Advice to ManagementAdvice

    Read the above. We are not anyone's idea of paralegals, so lets stop calling ourselves that. Please stop judging my ability to do my job by the amount of people I'm able to convince to continue giving us money. Maybe the amount of times you have to reiterate that this isn't a sales job is indicative of something if the 300 people actually doing the job are under that impression.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Paralegal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    No pros, worst company ever.

    Cons

    They are scamming and ripping off unintelligent customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A call center more than a law firm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Loyalty Paralegal  in  North Salt Lake, UT
    Former Employee - Client Loyalty Paralegal in North Salt Lake, UT

    Pros

    Really good people to work with. Does provide, to a certain extent, a much needed service to it's clients.

    Cons

    Employees can either work 8hrs a day or take a 30 minutes lunch. If you take lunch, you don't get paid for it. This means that you only get paid for 7 and a half hrs a day. That's a total of 5 hours of time lost per paycheck. The health insurance is VERY expensive and can eat up much of the money you take home. The pay wage is average, but feels less than average once you deduct any lunches and medical insurance.
    You don't have a desk that is your own. You bring your stuff with you each day and take it home with you each night. Very often you have to wait around for someone to leave to get a desk.
    Each month your schedule will change, as you have to "shift bid" for your shift each month. This is based on your call stats and attendance. The higher up you are on the list the better the sifts you may get. You're never really sure where you are on that list, so it's hard to plan any trips or vacations from month to month.
    If you go from one department to another, and had time off scheduled while in the first department, you will loose it once you move to the new department.

    Advice to ManagementAdvice

    Stop making it all about numbers. Let your employees help people, without focusing on the length of the phone call. You say you want us to let you help us stay healthy... than give us a full 8hr day and let us take a lunch without loosing pay. Let people have a desk they call their own, it can really improve overall moral and make it a better place to work.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Good place to work, overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst  in  West Valley City, UT
    Current Employee - QA Analyst in West Valley City, UT

    Pros

    Get to work at your own pace.

    Company parties/potlucks/lunches.

    Quiet and comfortable work space.

    Cons

    Low annual pay raises.

    Promotion raises are low.

    Management is inconsistent and favors certain employees.

    Advice to ManagementAdvice

    Treat all employees the same.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Poor commuincations, poor training and mid-level salaries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance Officer  in  Salt Lake City, UT
    Former Employee - Compliance Officer in Salt Lake City, UT

    Pros

    Salaries are average for the worked expected to be preformed, but the schedules worked well and they kept to their word, no overtime was required.

    Cons

    Poor commuications not updated in a timely manner and training needs diiferent techniques for all styles of learing. Working conditions were poor.

    Advice to ManagementAdvice

    Quailty service needs to be reviewed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Professional, fun environment with opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Paralegal  in  North Salt Lake, UT
    Current Employee - Customer Service Representative/Paralegal in North Salt Lake, UT

    Pros

    A lot of opportunities to advance and move up in the company due to their growth. Stable company with competitive pay and wages. Fun place to work with incentives and recognition.

    Cons

    Need to be able to work a flexible schedule M-Sat.

    Recommends
    Positive Outlook
  8.  

    It's not What you Know, it's Who you Know!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal In Reinstates  in  North Salt Lake, UT
    Former Employee - Paralegal In Reinstates in North Salt Lake, UT

    Pros

    Benefits
    You get paid
    Paid Holidays
    Easy Job

    Cons

    When I started working for Lexington, the pay was pretty good. The yearly raises are typically less than a dollar. They're "expanding" but they're starting at a lower wage. There are many young kids that work there. The office is full of drama, gossip, and inner office dating. When opportunities for leadership positions are available, they usually pick their favorites and who they know. I finally decided it was time to move on. A lot of young kids that just started and haven't even reached their year mark were being promoted. It's a company full of politics. Worst office atmosphere I have ever worked in. The only people who love it there are those who kiss butt and get promoted.

    The benefits are great. It's an easy job. A high school kid could work here. We're not really certified paralegals, just normal people who get trained.

    Advice to ManagementAdvice

    Value your older employees. When an employee stays with a company for many years and has excellent stats, is well respected, has quality phone calls, and never gets promoted... It's a snap in the face. Everytime I felt I aced my interview for advancement, the email announcing the new team leads was full of kids that just swept through each deiartment from IWC to Reinstates in a matter of months. They often make mistakes and I corrected their mistakes. They weren't very seasoned. The turnover rate it pretty quick.

    Doesn't Recommend
    Negative Outlook
  9.  

    If you can't find a job anywhere else, these people will probably take you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Paralegal  in  North Salt Lake, UT
    Former Employee - Paralegal in North Salt Lake, UT

    Pros

    They pay you money
    They have paid training
    They occasionally have fun contests
    They have a TV in the break room

    Cons

    Wow where to begin. They say they are customer focused, but what kind of a call center makes it mandatory to hit their crazy stats. Employees that are rude or skip steps get great stats, but it just ends up making for a horrible call for the next person that has to speak with the client. They mislead clients, even though the service does work for some people. You just blab information to clients. If you're hard pressed for a job, like I was, even though I was a college graduate, take the job. Money is better than none. But realize that as soon as you get this job, you need to keep looking for a real job.

    The mexican place across the street serves really good food!

    Advice to ManagementAdvice

    I understand you try to have people stay efficient and effective on the phones by having them reach stats, but it comes at the cost of losing clients when they have a "paralegal" with 1 week of training be short with them to get off the phone call and hurry and take another call. Stop hiring the bottom feeders.

    Doesn't Recommend
  10.  

    bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Paralegal - Client Services  in  Salt Lake City, UT
    Former Employee - Paralegal - Client Services in Salt Lake City, UT

    Pros

    When I first started to work at Lex, it was laid back company and not bad. I started in the welcome department reading a script to people to confirm that they wanted an account with the company. I would pull credit reports for the clients and get their account set up. When it became slow, wecalled people manually or on a dialer to get needed new credit reports. Staff seemed friendly, encouraging.

    Cons

    For some reason Management decided to run the company into the ground. They expanded the sales team's goals and more and more clients flooded in and they would not hire enough people to take all the calls. We had clients being dropped and there were more and more cancel calls. Management told the team leads to ignore certain client complaints. Newer paralegals were not trained as well. They started to fire people randomly.

     They supposedly hired a bunch of temps as well. Clients were not happy with the services as they could never get through to anyone. Some employees got away with things while others did not. Some employees appear to be exempt from hitting stats and from being punished for harassing people.

    The management started to fire team leads and treat their employees very poorly.

    I really don't miss the place. It was nice that they gave me a chance given that I have no legal experience, but they treat their team leads very poorly, and if you work there otherwise you're just a number, a body to fit in a cubicle. They've pretty much said that. I left voluntarily and shortly thereafter they fired most the people I worked with, and as mentioned, were also trying to run out the team leads I'd worked for.

    I would not recommend this company, either as a place of employment or as a place to get your credit repaired. All we ever did was send out letters and try to get people to not cancel. That is when we were not in meetings talking about how they were cutting benefits or doing weird scheduling.

    I started at $11.25 an hour and left at $12.00 an hour.

    Doesn't Recommend
  11.  

    Family only need apply for serious career opps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Credit Consultant  in  Salt Lake City, UT
    Former Employee - Credit Consultant in Salt Lake City, UT

    Pros

    Very flexible and compensation was good for entry level position. You have the ability to earn a lot of money in minimal hours.

    Cons

    Poor opportunity for advancement and growth. Talented people were unable to get leadership/management positions because they were not related.

    Advice to ManagementAdvice

    Assist your employees in growth.

    Doesn't Recommend

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