Liberty Mutual Agency

www.libertymutualagencymarkets.com

Liberty Mutual Agency Reviews

Updated January 18, 2015
Updated January 18, 2015
13 Reviews
2.7
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gary R. Gregg
8 Ratings

Employee Reviews

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  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at Liberty Mutual Agency full-time (more than an year)

    Pros

    good training, great benefits, unlimited earning potential

    Cons

    very competitive, products aren't for everyone

    Advice to ManagementAdvice

    keep on keeping on

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Non existent HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in North Indianapolis, IN
    Former Employee - Manager in North Indianapolis, IN

    I worked at Liberty Mutual Agency

    Pros

    Good paymaster, has good cash flow.

    Cons

    IT is managed badly, unethical practices, nepotism reigns in the Indianapolis agency markets IT, discrimination based on race

    Advice to ManagementAdvice

    Quite a few old boys network, cliques have ridden this place. Clean it up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Current Worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Commercial Claims Adjuster in Irving, TX
    Current Employee - Senior Commercial Claims Adjuster in Irving, TX

    I have been working at Liberty Mutual Agency full-time (more than 5 years)

    Pros

    Co-Workers are great, used to be good morale.

    Cons

    Poor upper management. Was a caring environment until the change in workflow due to reorganization. No one listens to those of us on the front line. Threats, poor treatment, and favoritism. The workload is too high. They do not care about their workers at all!

    Advice to ManagementAdvice

    Listen, listen, listen. The workload is too high. Humble yourselves in upper mgmt to listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    The co-workers are friendly and helpful, unfortunately the management style is still straight out of the 1950's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Field Investigator in Washington, DC
    Former Employee - Senior Field Investigator in Washington, DC

    I worked at Liberty Mutual Agency full-time (more than 5 years)

    Pros

    Working out of my home.
    Company car provided.

    Cons

    Training was non-existent. Career ladder was non-existent unless you are based in the office in Ohio. Time off was an exercise in finagling. Often the 37.5 hour work week was impossible with the field work and office time but it was Mandatory.

    Advice to ManagementAdvice

    Be realistic in your expectations. An employee cannot be in two or three places at one time. When an employee is supposed to attend a legal matter, please send the file on the case a few days before the event so that the employee representing the company has an opportunity to be familiar with it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    A good job if you are in customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Specialist
    Current Employee - Service Specialist

    I have been working at Liberty Mutual Agency full-time (more than 8 years)

    Pros

    Stability, decent pay, thurough training

    Cons

    Not enough potential for advancement

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Used to be like a family until management messed it all up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Voorhees, NJ
    Current Employee - Claims Adjuster in Voorhees, NJ

    I have been working at Liberty Mutual Agency full-time (more than 5 years)

    Pros

    * Good people to work with. Friendly, kind and helpful.
    * Good location
    * Good company picnics
    * Good recognition awards

    Cons

    * unbelievable amounts of work, which just increased due to company re-organization
    * loss of posistions due to recent changes
    * family-like atmosphere no longer present, typical corporate politics have taken its place
    * upper manager out of touch with the reality of the day-to-day workings
    * poor management decision which directly affect customer service and increase stress and anxiety in the workplace.
    * workflows change from day to day so you have no idea what is going on. Gives the impressions that management just shakes a magic 8-ball in order to make decisions.

    Advice to ManagementAdvice

    * Get a clue and involve those people who actually perform the work before making major workflow changes. Especially from an office that has been the top performer in the country 3 years running.
    * Stop hiriing yes-men to do the job and actually be humble enough to take some contructive advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Don't get hurt while working for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Adjuster in Savannah, GA
    Current Employee - Field Adjuster in Savannah, GA

    I have been working at Liberty Mutual Agency full-time (more than 3 years)

    Pros

    The company provides alot of constant work.

    Cons

    The company is very petty and plays favorites. The rules by which you are evaluated continually change, and only the 'in' crowd is told timely. Once you are hurt on the job, they do everything possible to not report the WC claim and then to try to impede any treatment. Finally, about the time you are able to return to work, they 'eliminate' your position. They insist you only work 37.5hr./wk but the workload makes it impossible.

    Advice to ManagementAdvice

    Have people in charge who have actually worked in the job or discipline they are managing. An Actuary has no concept of Claims and the pressure of working in claims.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great pay high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI

    I have been working at Liberty Mutual Agency

    Pros

    High pay, good Benefits, flexible schedule

    Cons

    Poor management, high stress, difficult to hit your numbers and keep your job.

    Advice to ManagementAdvice

    Work on coaching and not use negative reinforcement

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Disorganized chaos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Adjuster - Safeco Liberty Mutual Agency Corporation in Duluth, GA
    Current Employee - Inside Adjuster - Safeco Liberty Mutual Agency Corporation in Duluth, GA

    I have been working at Liberty Mutual Agency

    Pros

    Bravo (monetary) awards are handed out like candy.
    If you need a job and have no other alternatives, work here.
    It's very difficult to get released/terminated unless you commit fraud. Drugs? ok. Drink? ok.

    Cons

    Dishonesty by the Team Managers who would rather lie than take the bullet for failures of resource planning, staffing and claims load balancing.
    Unlike any other claims environment I've ever worked in. The Property Claims department is so disorganized and mal-aligned in it's internal procedures. The workload is beyond reasonable. The average pending is 100+, incoming claims range from 6-12. All contacts on new claims must be made the same day, all emails from customers and agents must be replied to the same day and call backs from customers must be returned the same day as well.

    Management does not understand the concept of staffing or is too blinded to see the need and equally does not know how to communicate with staff by other means than by telling lies (< not an exaggeration).
    Customer service is being pushed above all else, yet management fails to recognize that adjusters do not have the capacity to provide the quality service the organization strives for when there is an overwhelming amount of useless internal procedures and needless to say the three different systems in addition to 7 support applications needed to adjust claim 1 claim.

    The "work schedule" is 7.5 hours, yet based on the daily workload and expectations, it requires an adjuster to be in the office at least 12 - 14 hours a day to get the job done.

    Advice to ManagementAdvice

    Sr. Management is the problem, it appears.
    Executive management - listen to the frontline staffs concerns and take action. The "round table" meetings are useless if the feedback that's provided isn't acknowledged.
    Above all, employees would have much more respect for honesty than lies to cover up deficiences in resources and planning.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Grew as a person and professional then had it all taken away when they laid everyone off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Boston, MA
    Former Employee - Senior Financial Analyst in Boston, MA

    I worked at Liberty Mutual Agency

    Pros

    Excellent training, worked with great people.

    Cons

    Overworked and Understaffed because they keep having layoffs. The CEO Ted Kelly keeps pocketing 20M a year. What a joke, maybe he could pass some of that along to his employees instead of huge layoffs.

    Advice to ManagementAdvice

    Training is pretty good and tons of good people work for the company. Please appreciate them a bit more.

    Doesn't Recommend
    No opinion of CEO

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