Liberty Mutual Agency
2.5 of 5 11 reviews
www.libertymutualagencymarkets.com Boston, MA 5000+ Employees

Liberty Mutual Agency Reviews

Updated May 22, 2014

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2.5 11 reviews

                             

43% Approve of the CEO

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Gary R. Gregg

(7 ratings)

30% of employees recommend this company to a friend
11 Employee Reviews
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    • Culture & Values
           
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    • Senior Management
           
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    • Approves of CEO

     

    The co-workers are friendly and helpful, unfortunately the management style is still straight out of the 1950's.

    Senior Field Investigator (Former Employee)
    Washington, DC

    ProsWorking out of my home.
    Company car provided.

    ConsTraining was non-existent. Career ladder was non-existent unless you are based in the office in Ohio. Time off was an exercise in finagling. Often the 37.5 hour work week was impossible with the field work and office time but it was Mandatory.

    Advice to Senior ManagementBe realistic in your expectations. An employee cannot be in two or three places at one time. When an employee is supposed to attend a legal matter, please send the file on the case a few days before the event so that the employee representing the company has an opportunity to be familiar with it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Current Worker

    Senior Commercial Claims Adjuster (Current Employee)
    Irving, TX

    ProsCo-Workers are great, used to be good morale.

    ConsPoor upper management. Was a caring environment until the change in workflow due to reorganization. No one listens to those of us on the front line. Threats, poor treatment, and favoritism. The workload is too high. They do not care about their workers at all!

    Advice to Senior ManagementListen, listen, listen. The workload is too high. Humble yourselves in upper mgmt to listen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    A good job if you are in customer service

    Service Specialist (Current Employee)

    ProsStability, decent pay, thurough training

    ConsNot enough potential for advancement

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Used to be like a family until management messed it all up

    Claims Adjuster (Current Employee)
    Voorhees, NJ

    Pros* Good people to work with. Friendly, kind and helpful.
    * Good location
    * Good company picnics
    * Good recognition awards

    Cons* unbelievable amounts of work, which just increased due to company re-organization
    * loss of posistions due to recent changes
    * family-like atmosphere no longer present, typical corporate politics have taken its place
    * upper manager out of touch with the reality of the day-to-day workings
    * poor management decision which directly affect customer service and increase stress and anxiety in the workplace.
    * workflows change from day to day so you have no idea what is going on. Gives the impressions that management just shakes a magic 8-ball in order to make decisions.

    Advice to Senior Management* Get a clue and involve those people who actually perform the work before making major workflow changes. Especially from an office that has been the top performer in the country 3 years running.
    * Stop hiriing yes-men to do the job and actually be humble enough to take some contructive advice.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Don't get hurt while working for them.

    Field Adjuster (Current Employee)
    Savannah, GA

    ProsThe company provides alot of constant work.

    ConsThe company is very petty and plays favorites. The rules by which you are evaluated continually change, and only the 'in' crowd is told timely. Once you are hurt on the job, they do everything possible to not report the WC claim and then to try to impede any treatment. Finally, about the time you are able to return to work, they 'eliminate' your position. They insist you only work 37.5hr./wk but the workload makes it impossible.

    Advice to Senior ManagementHave people in charge who have actually worked in the job or discipline they are managing. An Actuary has no concept of Claims and the pressure of working in claims.

    No, I would not recommend this company to a friend

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    Great pay high stress

    Anonymous Employee (Current Employee)
    Grand Rapids, MI

    ProsHigh pay, good Benefits, flexible schedule

    ConsPoor management, high stress, difficult to hit your numbers and keep your job.

    Advice to Senior ManagementWork on coaching and not use negative reinforcement

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    • Disapproves of CEO

    3 people found this helpful  

    Disorganized chaos.

    Inside Adjuster - Safeco Liberty Mutual Agency Corporation (Current Employee)
    Duluth, GA

    ProsBravo (monetary) awards are handed out like candy.
    If you need a job and have no other alternatives, work here.
    It's very difficult to get released/terminated unless you commit fraud. Drugs? ok. Drink? ok.

    ConsDishonesty by the Team Managers who would rather lie than take the bullet for failures of resource planning, staffing and claims load balancing.
    Unlike any other claims environment I've ever worked in. The Property Claims department is so disorganized and mal-aligned in it's internal procedures. The workload is beyond reasonable. The average pending is 100+, incoming claims range from 6-12. All contacts on new claims must be made the same day, all emails from customers and agents must be replied to the same day and call backs from customers must be returned the same day as well.

    Management does not understand the concept of staffing or is too blinded to see the need and equally does not know how to communicate with staff by other means than by telling lies (< not an exaggeration).
    Customer service is being pushed above all else, yet management fails to recognize that adjusters do not have the capacity to provide the quality service the organization strives for when there is an overwhelming amount of useless internal procedures and needless to say the three different systems in addition to 7 support applications needed to adjust claim 1 claim.

    The "work schedule" is 7.5 hours, yet based on the daily workload and expectations, it requires an adjuster to be in the office at least 12 - 14 hours a day to get the job done.

    Advice to Senior ManagementSr. Management is the problem, it appears.
    Executive management - listen to the frontline staffs concerns and take action. The "round table" meetings are useless if the feedback that's provided isn't acknowledged.
    Above all, employees would have much more respect for honesty than lies to cover up deficiences in resources and planning.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    • No Opinion of CEO

    1 person found this helpful  

    Grew as a person and professional then had it all taken away when they laid everyone off!

    Senior Financial Analyst (Former Employee)
    Boston, MA

    ProsExcellent training, worked with great people.

    ConsOverworked and Understaffed because they keep having layoffs. The CEO Ted Kelly keeps pocketing 20M a year. What a joke, maybe he could pass some of that along to his employees instead of huge layoffs.

    Advice to Senior ManagementTraining is pretty good and tons of good people work for the company. Please appreciate them a bit more.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    Great place to work

    Anonymous Employee (Former Employee)

    ProsNice people and you can learn a lot

    ConsWorking up the ladder can take a little longer but worth the wait

    Advice to Senior ManagementMore clearer policies, especially in the CAT unit

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Lots of benefits and rewards

    Customer Service Specialist (Current Employee)

    Pros-PAID training to recieve your property casualty license
    -Incentive based pay
    -Clear "metrics" that you can honestly meet and exceed to get raises/promotions
    -Fun work environment
    -Holidays off/time and a half (if your day off lands on a holiday you get another day off to compensate)
    -Accrue time off (best way to earn vacation time, you get vacation time just for coming to work!)
    -Constant rewards in the form of bonuses, gift cards, vacations etc

    Cons-some sales involved though it is portrayed as a job with no sales (generate leads)
    -starting hours are 3pm- 11pm with one mandatory weekend day

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Liberty Mutual Agency reviews and ratings — including employee satisfaction and approval rating for Liberty Mutual Agency CEO Gary R. Gregg. All 11 reviews posted anonymously by Liberty Mutual Agency employees.