Liberty Mutual Reviews

Pros

- Decent base salary & benefits
- I love my coworkers
- Good hours if you like 8-5

Cons

- Absolutely zero consistency with processes and procedures
- Management has their favorites and its obvious
- Management preaches an open door policy but its not really true
- Subpar systems to complete tasks
- Minimal management support
- I've actually heard a manager tell an employee that they can't help them because they have to leave the office at a certain time to go relax at home with their family
- ZERO communication between team managers or upper management and team members

Advice to Senior Management

1) Get rid of the team environment. 2) Get rid of the virual concept; policyholders hate it! 3) Hold managers more accountable.

Pros

Smart people, strong values, focused and disciplined in business execution, good benefits, tries to do the right thing, promotes professional development.

Cons

Not very open to diversity, not a very collaborative culture, strong need to do things only a certain way, not particularly innovative, hard to fit in if you're not a white male.

Pros

good pay, flexible while contracting.

Cons

this company says they can only keep temp employees for a year and only tell you that a few weeks before the 1 year date pops up, can be boring/frusterating at times

Pros

Liberty Mutual is an upstanding company, led by people with high moral standards and integrity. I thoroughly enjoyed my time there and would gladly return to work for them.

Cons

The size of the company might scare some people, but it is a very well run company.While the size might be daunting, I never felt I was a "number".

Advice to Senior Management

Keep doing what you're doing!

Pros

Good salary; good benefits; good people; very conservative

Cons

reorganizes every five minutes (slight exaggeration) so stability v. low. Management skill varies enormously.

Advice to Senior Management

Work to support and continuously train your people.

Pros

Pay is fairly good.

If you go for an interview, they make it sound like a great opportunity with the ability to move up with the company. (I DON'T KNOW HOW MUCH TRUTH THERE IS TO THAT)

Cons

Micro-management is probably the best way to put it. If you do something wrong, you are told to fix it but heres the thing... they won't tell you on what it is you need to improve. You have to figure it out for yourself. Which is fine in most instances if you weren't working with customers (representing the company) Bottom line is management can't tell you what to improve on because they don't know how to coach people. It's very demoralizing and management is not constructive.

I imagine this job would be much more satisfying if the workloads didn't put everyone over their heads. Especially for new people, they throw them in the fire and expect them to come out on top. (Yes you get training)

But the training is disorganized as well. You spend 5 weeks in which you are staring at a computer screen and memorizing everything you can about Claims. Then you sit in a classroom and have NO HANDS on experience. After that time you are thrown on the phones and with actual claims. It's not a good place to be in.

Advice to Senior Management

Do not treat your employees with disrespect. Show them the ways they can improve and when employees need assistance, don't take that as a sign of bad faith but rather embrace the fact that employees are doing what they can to be successful. I would NOT push my reps away because they are struggling. Yes the job isn't for everyone but if you do what you can and try your absolute hardest, there is NO reason that management should treat their employees like trash.

Pros

Great benefits
nice time off plan
plenty of locations
good training

Cons

pay should be much more competitive
better support staff
too many politics

Advice to Senior Management

streamline efforts to create attainable paths to advancement. sales is overworked..and deserve much better compensation. Changes are great..but during my time there things changed way too often..not much stability with management. Its no wonder there is such high turnover. Stop changing the comp plan for the benefits of sr management, and not the field!

Pros

good benefits. friendly co workers

Cons

45 -50 hr week. too much work - not enough time to get it done

Advice to Senior Management

hire more people

Pros

-good starting salary
-good benefits and time off
-9-5 position
-comprehensive training program
-rare to work over 45 hours per week

Cons

-Oppresive work environment
-High pressure, high stress
-You will never leave your desk!
-Co-workers are unsupportive when you need to leave early, make a doctor's appointment or take time off - even though it is time that you have earned
-Managers are unprofessional and talk about employees behind their back to co-workers
-I was even discouraged from taking my alloted 1 hour lunch
-Teams are overworked and stressed
-Due to security concerns you cannot bring work home
-If you want to work on something after hours you have to be in the office - I came to work on many saturdays.

Advice to Senior Management

Hire more competent team managers who know how to train new employees. My manager had to ask my other team members for basic training information all the time. I also know for a fact that my manager talked about me behind my back to other team members.

Pros

The compensation is fair, lighted parking lot and security guard. Ergonomics are important. Friendly workers and a clean bathroom. Only a couple of qualified supervisors.

Cons

Only a couple of qualified supervisors. Alot of unnecessary critism of one's work in evaluating calls. Favoritism shown to certain employees. Supervisors seem to do whatever ie. text, plan vacations, print out itineraries, talk to each other for long lengths of time, play computer games. You try to tell senior management about some issues and nothing gets resolved.

Advice to Senior Management

Give everyone a fair shake at certain positions and special projects. It's so obvious when you delegate and select certain people that you have a great social repoire with. Employees should be able to feel comfortable and confident with supervisors.