Liberty Mutual Insurance

  www.libertymutualgroup.com
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Liberty Mutual Insurance Reviews in Boston, MA

Updated August 27, 2014
Updated August 27, 2014
1,082 Reviews

3.3
1,082 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
388 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 70 reviews)

  • You are given a good amount of days off per year and good benefits (in 96 reviews)


Cons
  • The type of manager in your office will make or break your work-life balance (in 66 reviews)

  • Upper management is loosing more of their focus and support of front line employees (in 32 reviews)

More Highlights

243 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Exhausting...simply exhausting -customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Boston, MA
    Former Employee - Customer Service Representative in Boston, MA

    I worked at Liberty Mutual Insurance full-time for more than a year

    Pros

    You get something called "points for performance" where you can but stuff. That's cool
    The people are cool. The company loooooves to spend money so if your branch wins contests there are some amazing rewards.

    Cons

    This is one of those companies that set you up to fail. The training is intense. They send you to Florida for 10-14 days....however it isn't specialized in your own state....so if you work in a state like MA you are screwed.
    You have strict numbers you have to meet. Although you work in a local office...you are really working in a call center. You can't move around a your own free will and you are micromanaged to the max.
    It is a dead end job. They say you can get ahead....but you can't.
    The benefits suck...you pay a ton for health are and then you still are screwed if you have to actually use it.

    Advice to ManagementAdvice

    Stop making us monitor how long we pee. Not cool

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good, competitive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Liberty Mutual Insurance full-time for more than a year

    Pros

    Great colleagues, who want to do well.
    Leadership is intelligent, dedicated

    Cons

    As a large organization, it's a challenge to get everyone going in the same direction.

    Advice to ManagementAdvice

    Reinforce teamwork Be clear on the long-term strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Overall, pleasant experience working for the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager  in  Boston, MA
    Former Employee - Finance Manager in Boston, MA

    I worked at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    The company has a friendly and collaborative work environment. Employees help each other to achieve goals. Good advancement opportunities at lower levels.

    Cons

    Lack of diversity at senior management level. Many senior managers have been working at the company for a long time, true leadership skills are at times absent, decision making and change execution are slow.

    Advice to ManagementAdvice

    In today's global market, it is important to have diversified workforce at all levels. There is a distinct need d to diversify the senior management team at LMI to develop strong leadership talent.

    Recommends
    No opinion of CEO
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  5. 1 person found this helpful  

    Not very good environment for someone in there 30's or beyond!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst  in  Boston, MA
    Former Employee - Business Analyst in Boston, MA

    I worked at Liberty Mutual Insurance full-time for less than a year

    Pros

    Good pay, nice cafeteria, good location

    Cons

    The management style is awful, I was contracting and there had be at least 8 people deep in my exact position contracting and perm in the past year that has quit because of this crazy manager. First off let me begin with she didn't want to be a manager, she was a angry person who does not know how to lead.

    Also, We were working in moldy building!

    Advice to ManagementAdvice

    En power your people and make sure they know what you want first before you decide to go off the handle and scream at them to the point where you almost give them a heart attack. The best part is there are no reasons to yell about very petty things that was never fully explained in detail in the first place.

    That is not a way to manage. Make sure you explain in full detail what you are looking for to get done prior to you being angry about it. There is so much turn-over it's crazy!!!!! Maybe it's time to decide that it might be your managers and not your employees that doing the wrong!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Special Projects  in  Boston, MA
    Former Employee - Manager Special Projects in Boston, MA

    I worked at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Good experience, some nice people

    Cons

    Work life balance, constantly changing management & favoritism
    Pay & benefits can be a lot better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Doesn't walk the talk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Manager  in  Dover, NH
    Former Employee - Systems Manager in Dover, NH

    I worked at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    The benefits are very good despite being cut recently.

    Cons

    Dont believe the slogans of helping people.. its all about the bottom line. They operate to cut costs taking it out on customers and employees. Executives are well rewarded

    Advice to ManagementAdvice

    You need to allow employees time to focus on the customer and provide quality service and build relationships...its not how quickly you can move to the next task....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A great place to establish yourself and build your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Great company to work for with a chance for advancement. Good benefits, bonuses, and pay for performance. Company is profitable and led by a smart management team.

    Cons

    The company has a lot of bureaucracy, so it takes a long time to get things approved, which is the downside of working for a large company with over 50,000 employees. Internal apps are slow and hard to figure out how to use. Do not understand the need to radically cut expenses when the company has been so profitable.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good career experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Boston, MA
    Current Employee - Human Resources in Boston, MA

    I have been working at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Professional environment, friendly employees, strong values

    Cons

    Bureaucratic, many levels, many processes

    Advice to ManagementAdvice

    More communication needed companywide

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place to work on challenging insurance business projects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Employee  in  Portsmouth, NH
    Current Employee - IT Employee in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    For IT, the pay is very competitive for the location we work in, without a commute into the big city.

    Cons

    The culture is just now beginning to change to one that can be flexible and scalable quickly. For many years, there have been too many silos of groups doing their own thing without looking at the bigger picture, the bigger prize, the smarter way to operate.

    Advice to ManagementAdvice

    As a benefit to employees, you should offer us enough of a discount to keep our personal insurance business. Many employees don't have Liberty insurance because we get charged over a thousand dollars more per year than other top insurance companies. I like where I work, but come on, cut us some slack, we are why you are successful.

    Continue looking at growing the business by supporting standardization of work across groups, get your rates down a little bit so we can increase volume of business to help fuel growth.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Excellent talent management organization with great career opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Senior management leadership (especially in Personal Insurance)
    Career flexibility and opportunity
    Competitive compensation
    Reasonable work/life balance

    Cons

    Conservative corporate culture
    Most career opportunities centrally located (Boston)

    Advice to ManagementAdvice

    We have a significant risk of losing out on talented millenials and young professionals starting their career. Do we have the right professional culture and career brand to attract these people?

    Recommends
    Neutral Outlook
    Approves of CEO

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