Liberty Mutual Insurance
3.2 of 5 890 reviews
www.libertymutualgroup.com Boston, MA 5000+ Employees

Liberty Mutual Insurance Reviews in Chicago, IL

Updated Apr 13, 2014
All Employees Current Employees Only

3.2 25 reviews

                             

67% Approve of the CEO

Liberty Mutual Insurance President & CEO David H. Long

David H. Long

(12 ratings)

52% of employees recommend this company to a friend
25 Employee Reviews Back to all reviews
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Senior Case Manager

Senior Case Manager (Former Employee)
Hoffman Estates, IL

I worked at Liberty Mutual Insurance full-time for more than 3 years

ProsPay, Benefits, Vacation Time, Amazing Mangers

ConsClaims, Not easy to move around within company

– I'm optimistic about the outlook for this company

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If you want to work somewhere where they have a rule/policy for EVERYTHING, this is the place

Claims (Current Employee)
Warrenville, IL

I have been working at Liberty Mutual Insurance full-time for more than 8 years

ProsFor the most part they have really good people that work here

ConsLong hours, forced to skip breaks and lunches to meet the demand. There really is rule or a policy for everything as if claims are one size fits all. Does not allow for critical thinking and more of a check the box mentality.

Advice to Senior ManagementManagement knows that claims has become a check the box mentality but there is nothing they can do about it. They just roll it down.

No, I would not recommend this company to a friend

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Confusing

Anonymous Employee (Current Employee)
Chicago, IL

I have been working at Liberty Mutual Insurance full-time for less than a year

ProsPeople are friendly that are not in your area.

ConsLack of training of the Liberty processes. Also many different departments perform the same tasks lots of redundancy.

Advice to Senior ManagementMake sure that when you hire staff they are properly trained in the company processes.

No, I would not recommend this company to a friend

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Fake at times

Senior Global Claims Adjuster for Auto (Former Employee)
Warrenville, IL

I worked at Liberty Mutual Insurance full-time for more than a year

ProsEmployees are great. Upper management maintains follow through.

ConsHours are terrible. Office Politics are rigorous. Management paints a pretty picture that shows simplicities in forward growth within organization... however it isn't as simple as the picture they portray. People are hired for better positions from outside of the company rather than from within. Goals such as expected metrics are skewed by direct management. It's each person for themselves pretending to be a team player.

Advice to Senior ManagementKnow really well what your team managers are up to.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Liberty Mutual is way behind in the Insurance Industry, Auto Claims was the worst job I have ever had.

Senior Customer Claims Representative (Current Employee)
Warrenville, IL

I have been working at Liberty Mutual Insurance full-time for more than a year

ProsBenefits, pension, 401k, time off

ConsThe entire job is a con. The workload and deadlines are just ridiculous. The goals are set so high that they almost make it impossible for you to meet "CSAT" scores, which affect your bonus and raise. Everyone is micro-managed to the max. I have never seen a company micro manage so much. Management of course does nothing but tell you what you are doing wrong and never what you are doing right. The hours are very bad, two weekend shifts a month, and almost never get out on time.

Advice to Senior ManagementHire more people to balance the workload. Dont make employees act like robots on the phone. Tell QA to cool it and let a person act like a human on the phone instead of a robot.

No, I would not recommend this company to a friend

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A very stressful and controlled environment.

Insurance Sales Representative (Current Employee)
Geneva, IL

I have been working at Liberty Mutual Insurance full-time for less than a year

ProsYou have the opportunity to help people everyday.

ConsThe job follows you where ever you go, especially the sales stress factor. It's very difficult to make a decent living to support your family.

Advice to Senior ManagementEmployee retention needs attention. 85% of new Employees leave the company within 6 months.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great Company

Auditor (Former Employee)
Hoffman Estates, IL

I worked at Liberty Mutual Insurance full-time for less than a year

Pros-Training process was very detailed and very welcoming
-They were very professional and compassionate during the lay off process.
-Peers and management were all great people to work for and with.
-Working here felt like working as a family

Cons-There didn't seem to be any place for me to move on to in the company or any type of advancement. I was laid off and there wasn't really any help trying to find a new position in the firm.

Advice to Senior ManagementI was only there for a few months before I was laid off. The management was very good when I worked there. There was a little favoritism in the workplace to certain employees. As a manager that should be kept to a minimum but is found in almost any company you work at.

Yes, I would recommend this company to a friend

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Very stressful, high workload position in a glorified call center

Senior Customer Claims Representative (Current Employee)
Warrenville, IL

I have been working at Liberty Mutual Insurance full-time for more than a year

ProsGreat co-workers. Some managers are great (others are horrible and micromanage). Good benefits. They do try to do the right thing for their customers, ultimately.

ConsIn claims, even when there is not a catastrophe, the workloads are very high. Management is obsessed with metrics, and lots of them, and have very unrealistic goals for each one of them. They really stress high levels of customer service, yet with the amount of claims you are expected to handle, it's impossible to reach out to every insured and help them through the process appropriately. You'll spend more time working other peoples claims then your own, unless you can get approval to work overtime. Every department in claims is overworked and always behind. Some of the team managers understand the adjusters frustrations, but are unable to get upper management to care or listen. Customers constantly complain that they never speak to the same adjuster, it really is just a glorified call center.

Advice to Senior ManagementStop trying using a factory, call center approach to claims. Either go with excellent customer service, or churn through claims like a factory. Doesn't work both ways.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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My experience has been pleasant

Sales Representative (Current Employee)
Mokena, IL

I have been working at Liberty Mutual Insurance full-time for more than a year

ProsGood benefits. Work/life balance is good. Pay is good if you work hard and build a solid book of business

ConsNo growth. Say they hire from within but they really don't. Management is poor. They hire managers externally; some not knowing anything about insurance.

No, I would not recommend this company to a friend

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good

Counsel (Current Employee)
Chicago, IL

I have been working at Liberty Mutual Insurance full-time for more than 3 years

ProsGood benefits and good business results

ConsHome office driven management and top down directives often impede workflow.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Liberty Mutual Insurance reviews and ratings in Chicago, IL — including employee satisfaction and approval rating for Liberty Mutual Insurance CEO David H. Long. All 25 reviews posted anonymously by Liberty Mutual Insurance employees.