Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews in New Castle, PA

Updated August 18, 2014
Updated August 18, 2014
1,123 Reviews
3.3
1,123 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
408 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 75 reviews)

  • You are given a good amount of days off per year and good benefits (in 91 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 71 reviews)

  • Upper management is loosing more of their focus and support of front line employees (in 34 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    overall pretty good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New Castle, PA
    Current Employee - Anonymous Employee in New Castle, PA

    I have been working at Liberty Mutual Insurance

    Pros

    good pay, flexible while contracting.

    Cons

    this company says they can only keep temp employees for a year and only tell you that a few weeks before the 1 year date pops up, can be boring/frusterating at times

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    It was good place to work for 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in New Castle, PA
    Former Employee - Customer Service Representative in New Castle, PA

    I worked at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    Good pay and benefits package.

    Cons

    Long, late hours . Call center mentality, switching focus from customers to statistics.

    Advice to ManagementAdvice

    Stop weeding out the tenured reps. Rotate supervisors .

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    I feel under valued and overwhelmed with work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in New Castle, PA
    Current Employee - Claims Adjuster in New Castle, PA

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    It's a job and nothing more.

    Cons

    Everything! They expect too much for not enough money. You are not treated with respect. Objectives are unrealistic and the constant changes are stressful and ridiculous. Promotions are not merit based but based on whether or not management likes you or you have relatives that work there.

    Advice to ManagementAdvice

    Get your heads out of your assets and do things that actually makes sense. Pay more attention to your front line employees and get rid of all the unnecessary supervisors and middle managers who are way over paid nd treat employees like dirt.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible management, no sympathy or help with issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative-Licensed in New Castle, PA
    Former Employee - Customer Service Representative-Licensed in New Castle, PA

    I worked at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Very competitive pay, excellent training program, great time-off benefits.

    Cons

    You will feel micromanaged to death. Everything is scheduled down to the minute, and you are penalized if you are a SECOND late. Horrible benefits package considering it is an insurance company. If you are struggling at all with any aspect of the job, the management is not helpful and points it out to fellow team members if you are failing.

    Advice to ManagementAdvice

    Have a heart. The new lean processes that they have rolled out can be very beneficial, but employee privacy is threatened when all statistics are on display and personal downfalls discussed AT LENGTH daily. This place makes you feel bad about yourself, and management seems to enjoy it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    In this position, the company treats you as if you are a robot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Castle, PA
    Current Employee - Customer Service Representative in New Castle, PA

    I have been working at Liberty Mutual Insurance full-time (less than an year)

    Pros

    Decent training program, although could use major improvements to make more efficient. You are given a good amount of days off per year and good benefits.

    Cons

    The company records your every movement. You can't even use the restroom without them knowing and timing you. You are expected to continuously work the whole 8 hours minus one 30 minute lunch break and two 15 minute breaks and they will know if you walk away from your computer for any reason. They give no leniency if you clock in late what-so-ever and you have to clock-in at exact times.

    Advice to ManagementAdvice

    If you want your Customer Service Representative to be at your expectation level, then you should come up with an automated system to do it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Not a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in New Castle, PA
    Current Employee - Customer Service Representative in New Castle, PA

    I have been working at Liberty Mutual Insurance

    Pros

    Good training in customer service.Good start up pay.Good co workers.Nice building.Nice parking lot and security staff.

    Cons

    Employee scores are manipulated in order to let go employees instead of laying off.Temp employees are now being implemented in order to cut costs. If you are popular with management regardless of your performance,you will keep this job and even move up if you can stand to stay.

    Advice to ManagementAdvice

    How you treat your employees will inevitably spill over onto your customer base. Good karma does
    not exclude corporations in the long run.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Good Luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in New Castle, PA
    Former Employee - Customer Service Representative in New Castle, PA

    I worked at Liberty Mutual Insurance

    Pros

    Anyone can work here-you can work in management without a degree and no experience
    whatsoever in the field

    Cons

    However,you could be college educated and have a dolt (or a couple of dolts)
    as your management

    Advice to ManagementAdvice

    Keep doing what you are doing and the company will end up
    going in the direction that it deserves to go...

    Doesn't Recommend
    Approves of CEO
  9.  

    Disappointingly biased, very abundant favoritism and unwarranted critism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New Castle, PA
    Current Employee - Anonymous Employee in New Castle, PA

    I have been working at Liberty Mutual Insurance

    Pros

    The compensation is fair, lighted parking lot and security guard. Ergonomics are important. Friendly workers and a clean bathroom. Only a couple of qualified supervisors.

    Cons

    Only a couple of qualified supervisors. Alot of unnecessary critism of one's work in evaluating calls. Favoritism shown to certain employees. Supervisors seem to do whatever ie. text, plan vacations, print out itineraries, talk to each other for long lengths of time, play computer games. You try to tell senior management about some issues and nothing gets resolved.

    Advice to ManagementAdvice

    Give everyone a fair shake at certain positions and special projects. It's so obvious when you delegate and select certain people that you have a great social repoire with. Employees should be able to feel comfortable and confident with supervisors.

    Doesn't Recommend
  10.  

    Performance should be based solely on metrics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in New Castle, PA
    Current Employee - Customer Service Representative in New Castle, PA

    I have been working at Liberty Mutual Insurance

    Pros

    Fair compensation and decent benefits.

    Cons

    Performance scores done by quality assurance associates are too subjective and yet make up
    a large portion of overall performance ratings.Associates are often not seasoned reps and are
    biased due to insufficient concrete training.Unfair negative scores on csr evals are non-negotiable
    regardless of what management ascertains.

    Holding on to this job is most of the battle.

    Advice to ManagementAdvice

    QA reps should have much more experience and time at the job they are evaluating.
    Qa reps should be trained as an adjunct to their job, in communication and interpersonal skills,
    which hopefully would include a course in objectivity.

    Doesn't Recommend
    Approves of CEO
  11.  

    Great financial performance in a down economy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in New Castle, PA
    Current Employee - Manager in New Castle, PA

    I have been working at Liberty Mutual Insurance

    Pros

    The companies diverse offering of P&C insurance through multiple distribution channels in multiple countries has produced strong financial results. The company is making great strides towards providing employees with appropriate technology resources. There is a strong commitment to training and development of employees and a strong corporate culture.

    Cons

    The company desires change, but is slow to act and changes are poorly communicated. There is definitely a need for senior managers to trust employees with information regarding the changes. Too much focus is on the processes that are changing and not enough on the impact the changes are having on the culture and employees work environment.

    Advice to ManagementAdvice

    The management team has positioned the company very well to remain profitable in a tough economy. There is a need for the company to have more trust in their employees and provide them with pertinent information.

    Approves of CEO

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