Liberty Mutual Insurance Reviews

Updated March 30, 2015
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3.4
1,326 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
524 Ratings

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)

Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Welcoming and friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Insurance Sales Representative in Dover, NH
    Current Intern - Insurance Sales Representative in Dover, NH

    I have been working at Liberty Mutual Insurance as an intern (less than a year)

    Pros

    Great work environment, friendly employees, room to grow and learn

    Cons

    Sales Reps high turnover, challenging career

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lines Underwriter
    Current Employee - Commercial Lines Underwriter

    I have been working at Liberty Mutual Insurance (less than a year)

    Pros

    Pay, Casual dress, work environment, time off

    Cons

    No cons stand out to me

    Recommends
    Positive Outlook
  3. Very fulfilling career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    excellent benefits and pay scale

    Cons

    none really- maybe more training

    Advice to ManagementAdvice

    continue to solicit feedback from your employees

    Recommends
    Positive Outlook
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  5. Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    There many opportunities (if you are willing to put in the work or show the desire to have them) and the people I work with are wonderful

    Cons

    Workload tends to not be very balanced and sometimes the performance demands do not adequately take current workload into consideration

    Recommends
    Positive Outlook
    Approves of CEO
  6. Great company to start out with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Extensive training program, very good at providing tools needed to succeed. Extensive customer service team, excellent benefits program.

    Cons

    Management strategies are not unified...depending on what branch an agent works for, there can be many differences in company philosophy and implementation

    Advice to ManagementAdvice

    come up with a unified method to present to agents, not depending on what branch you are placed in. also, provide greater support for the customer service staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Great Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Portsmouth, NH
    Former Employee - Senior Software Developer in Portsmouth, NH

    I worked at Liberty Mutual Insurance

    Pros

    Relaxed atmosphere, great people to work with, not a cut-throat environment

    Cons

    personal growth. If you are coming from tri-state area it could look a little slow paced but not a bad thing for work-life balance

    Advice to ManagementAdvice

    Focus a little more on employee training. Some of the folks I worked with were a little out-dated in respect to technology

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Great company with lots of upward mobility and fantastic benefits and resources.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Product Management in Boston, MA
    Former Intern - Product Management in Boston, MA

    I worked at Liberty Mutual Insurance as an intern (less than a year)

    Pros

    Very professional but friendly atmosphere. Great benefits, salary, and office. Extremely well run.

    Cons

    The company is very large and as a result can be very bureaucratic. I felt like a cog in the wheel sometimes, which I probably was. There seemed to be a large influx of interns and staff, but the management was moving around or disappearing while I was there. This made for good upward mobility but also made me question why people weren't staying.

    Advice to ManagementAdvice

    This company is great. Keep doing a good job keeping people happy, but give your best employees more challenge and incentive to stay and do well.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Ethical and solid company, impressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Liberty Mutual Insurance full-time (less than a year)

    Pros

    Training and onboarding went smoothly, still a relatively new employee, but have been impressed with the quality of co-workers, ethical standards that aren't just lip service, good benefits and seems like ample room for growth and advancement. Salary seems slightly below market, but the benefits more than outweigh this. A Fortune 100 company that continues to grow and offer new opportunities.

    Cons

    Workload and expectations are tough, and hitting 100% on metrics is nearly impossible.

    Advice to ManagementAdvice

    Please don't turn this into defacto call center....hire front line people for this to allow dedicated service to our clients and customers. Overall though, keep focused and don't stray from your current values - you've got a good thing going and by far an employer of choice. Please help keep it that way.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great team atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Great benefits, vacation time when you could find the time to take off, 401k match excellent. Found a great group of friends from my team and a great place to get claims training for first time adjusters.

    Cons

    Too may lay-offs. Adjusters are always scared that their position that their position could get centralized and relocated to another location. If you cannot move to that location you are laid off. Managers had their favorites and you knew which ones they were from promotions. Adjusters could be there longer then others and have more claims experience, yet the favorites would get promoted quicker and into better paying positions.

    Advice to ManagementAdvice

    Be more up front with you adjusters. Don't tell them one thing and then turn around and tell them something else it is very misleading. Don't play favorites. It's really obvious when you promote someone that has been there less than a year over not one but several employees that have been there quite a bit longer.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recovery Specialist in Wausau, WI
    Former Employee - Recovery Specialist in Wausau, WI

    I worked at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Great benefits
    Flexible Schedule
    Charity Matching
    Fun environment
    Cafeteria

    Cons

    All day sitting at a desk

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook

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