Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated November 26, 2014
Updated November 26, 2014
1,169 Reviews
3.3
1,169 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
437 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Honest, fair & stable company to build a long career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Boston, MA
    Current Employee - Business Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Hard work rewarded & recognized regularly
    Collaborative team members
    Managers truly care about your development
    Strong work ethic shines

    Cons

    Team engagement
    Office culture not always exciting
    Business formal dress code

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Disability Case Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Good company, good pay, a lot of potential growth

    Cons

    Overloaded with claims, over worked

  3.  

    Intern

    Former Employee - Intern
    Former Employee - Intern

    I worked at Liberty Mutual Insurance part-time (more than an year)

    Pros

    Decent pay and great atmosphere.

    Cons

    No real training for interns unlike the sales and service positions

    Advice to ManagementAdvice

    Not all sales people ( who have a record of making great sales) can be good leaders i.e managers.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Insurance agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in New Castle, PA
    Current Employee - Insurance Agent in New Castle, PA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Room for promotion and growth; however in current role, there is a definite ceiling. Excellent training and monetary opportunities.

    Cons

    Work-life balance; management team tends to, "bicker," and disagree which carries over to entire department and then creates a competitive and unrealistic environment; corporate & inflexible company guidelines.

    Advice to ManagementAdvice

    Work to improve management relationships to improve overall department environment; eliminate point program for absenteeism; utilize positive reinforcement instead of negative reinforcement when interacting with staff.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    great benefits, great people, god starting and entry level opportunities

    Cons

    Advancement opportunities are limited to specific locations

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Reasonable work/life balance options, competitive salary (pay-for-performance), many opportunities within the call center (grade levels) and within the company.

    Cons

    Difficult being micro-managed, however that is the part of the call center environment in general. The company itself is great.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Very employee focused, also have a large role in the community. compensation was competitive and there was a lot of positive energy around the office

    Cons

    It is a very large company so something the bureaucracy is easy to get lost in. Other than that, nothing that I didn't like about the company.

    Recommends
    Approves of CEO
  9.  

    Opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst II in South Bend, IN
    Former Employee - Business Analyst II in South Bend, IN

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Office culture, work-life balance, opportunity for growth in existing role

    Cons

    Talent management needs to improve

    Advice to ManagementAdvice

    Effective talent management structure and execution are lacking

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Short staffing leads to poor results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bodily Injury Adjuster in Phoenix, AZ
    Current Employee - Bodily Injury Adjuster in Phoenix, AZ

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Pay was very good to start and raises were yearly based on your performance with clear objectives to meed. Even though some were nearly impossible to meet.

    Cons

    Never had sufficient staffing so OT was needed all the time Since so many claims centers are in the NE and mid west the offices closed many times due to weather which caused even greater call volume for the south and west offices.

    Advice to ManagementAdvice

    Get enough people hired to actually meet your objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Liberty Mutual has given me more opportunity than I thought was possible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Boston, MA
    Current Employee - Recruiter in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    The work environment is very professional, but is starting to shift. The work is fast-paced, challenging and rewarded. Great place to work.

    Cons

    Office can sometimes be a little stuffy. Work can be stressful, especially when there are extreme weather conditions.

    Advice to ManagementAdvice

    Keep working on the rewards and recognition programs. When the work is stressful, be understanding and continue helping people get thru the long hours and difficult times.

    Recommends
    Positive Outlook
    Approves of CEO

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