Liberty Mutual Insurance Reviews

Updated April 18, 2015
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3.5
1,358 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
531 Ratings

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)

Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Welcoming and friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Insurance Sales Representative in Dover, NH
    Current Intern - Insurance Sales Representative in Dover, NH

    I have been working at Liberty Mutual Insurance as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, friendly employees, room to grow and learn

    Cons

    Sales Reps high turnover, challenging career

  2. Helpful (1)

    great company if you are looking for a steady position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Customer Service Representative in Tampa, FL
    Current Employee - Licensed Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great company with great benefits and advancement opportunities if you are looking to go into management i.e. supervisor

    Cons

    if you are not looking to advance your career in your management, it's hard to move into another role.

    Advice to Management

    the favoritism in the tampa customer response center is quite obvious. it would be nice to consider other qualified candidates/current employees that do not "brown-nose". Thank you!

  3. Helpful (2)

    Technologist of Software Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technologist of Software Development in Portsmouth, NH
    Current Employee - Technologist of Software Development in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, Bonus Structure and Flex Time

    Cons

    The organization has undergone restructuring several times over the last 6 years.

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  5. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits, awesome feedback, only have issue if you have bad attendance. Accumulate 1.5 days off every month and are give 4 personal holidays after 90 days of being employed.

    Cons

    If you get stuck with a bad manager you're kinda of stuck. And as far as premiums go you're literally selling a story, not much you can do for policy holders.

    Advice to Management

    Keep doing what you're doing! It seems to be working. But if there was a way for CSRs to better assist policy holders instead of towing the company line it would be appreciated.

  6. Manager 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager I in Charlotte, NC
    Former Employee - Manager I in Charlotte, NC

    I worked at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Liberty Mutual was a great company to work for. Benefits and advancement opportunities are great. The people within the company are fantastic.

    Cons

    Claims can be a very difficult industry to work in.

  7. Sales Intern/ Co Op

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern
    Current Employee - Intern

    I have been working at Liberty Mutual Insurance part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility with school schedule, Technology, Reward system, Calm environment management willingness to see your success as an intern. Overall positive experience. I see myself having a career with Liberty. They also have options within the company that are not directly sales positions

    Cons

    On the job training. I began attempting to sell products that I had limited knowledge of.

    Advice to Management

    Train interns more on the product that Liberty Mutual offers, how Liberty Mutual set themselves apart from Insurance companies.

  8. Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Lake Mary, FL
    Current Employee - Sales Representative in Lake Mary, FL

    I have been working at Liberty Mutual Insurance

    Pros

    Great competitive salary with awesome benefits

    Cons

    Offer better times to work

    Advice to Management

    None

  9. Wonderful place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Great pay and benefits. Opportunity for advancement. You are rewarded for hard work. The only limits are the ones that you create yourself.

    Cons

    There are no cons associated with the Company. Excellent culture and dynamic work environment. Most employees have been with the company for 10 plus years.

    Advice to Management

    None to note.

  10. Nice People, Flawed IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people to work with and relatively modern computing for an insurance company

    Cons

    Dress code, bureaucracy, not for everyone: IT employees are a cost center for the company

    Advice to Management

    Adopt an innovation center and provide the tools to break down the walls of bureaucracy

  11. Helpful (2)

    Good benefits and ok pay. People are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Seattle, WA
    Current Employee - Project Manager in Seattle, WA

    I have been working at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good benefits and ok pay. People are great.

    Cons

    Politics will drive career, not work.

    Advice to Management

    Honest communication from management to ground level is rare/non existent. People seem to take buzz words and process too seriously.

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