Liberty Mutual Insurance Reviews

Updated July 2, 2015
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3.4
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Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
544 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

1,424 Employee Reviews

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  1. Featured Review

    Helpful (3)

    This is a great company to work for. I've been here almost 5 years and wouldn't work for anyone else.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Irving, TX
    Current Employee - Assistant Branch Manager in Irving, TX

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    LM offers the best sales comp plan in the industry along with great benefits and lots of opportunity for internal advancement. I've been given a lot of opportunity and responsibility.

    Cons

    Challenging work environment with high goals. Not a con for me, but some may not like that type of environment.

    Advice to Management

    Keep it up!


  2. Liberty Mutual good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Assistant in Boston, MA
    Former Employee - Insurance Assistant in Boston, MA

    I worked at Liberty Mutual Insurance (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One has an opportunity to learn and advance in the company. There is a good team related atmosphere that takes the time to help out with good advice for the task.

    Cons

    One might experience a heavy work load at least once a month.

    Advice to Management

    Continue to listen to employees' pros and cons


  3. Helpful (2)

    Training Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Director in Boston, MA
    Former Employee - Training Director in Boston, MA

    I worked at Liberty Mutual Insurance (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits, average pay, good health insurance

    Cons

    Personally, had difficulty with work/life balance.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company, great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lease Administrator in Boston, MA
    Former Employee - Lease Administrator in Boston, MA

    I worked at Liberty Mutual Insurance (More than a year)

    Recommends
    Recommends

    Pros

    Yearly bonus, yearly raise, positive company that inspired growth

    Cons

    political like most corporate offices, upper management played favorites


  6. Good company and benefits. Serious issues with certain departments.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Claims Representative in Rocklin, CA
    Current Employee - Senior Customer Claims Representative in Rocklin, CA

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great benefits, good pay. Coworkers and management are great for the most part.

    Cons

    Overwhelming workloads. Constantly changing standard operating procedures. More of a call center than it should be, does not allow reps to get to their own work. Constant pressure from management to achieve goals, which they continue to make more difficult to reach by ever changing procedures.
    I was set up for an interview in a different department in the same building, then got an email 1 hour before the interview, cancelling the interview because management liked their candidates already. This should not happen to current employees.

    Advice to Management

    Look for solutions before blaming claims representatives.


  7. Claims Adjuster

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits and Good Work Environment

    Cons

    Heavy Work Load, phone ringing off the hook constantly through out the day


  8. Helpful (2)

    Work

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    The people in our group

    Cons

    Constantly being number driven regardless of customer service


  9. Helpful (1)

    Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great compensation and work life balance, really strong benefits package, some challenging work. Really great place to start a career and advance relatively quickly if successful.

    Cons

    Not a lot of relocation options as most work is in Boston. The company also seems to reorganize often, but most reorg's seem to be based in strategic plans.

    Advice to Management

    Keep doing what you are doing! Really great place to work, starting to become a little more flexible and employee-friendly.


  10. Adjuster

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time

    Recommends
    Recommends

    Pros

    Excellent training and room for advancement.

    Cons

    Heavy case loads and lots of overtime.

    Advice to Management

    Continue development programs.


  11. Personal Lines insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Boston, MA
    Current Employee - Customer Service Specialist in Boston, MA

    I have been working at Liberty Mutual Insurance (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits. comfortable office.

    Cons

    limited career opportunities unless you are willing to re-locate.



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