Liberty Mutual Insurance Reviews

Updated July 6, 2015
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3.4
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Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
546 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

1,433 Employee Reviews

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  1. Featured Review

    Helpful (3)

    This is a great company to work for. I've been here almost 5 years and wouldn't work for anyone else.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Irving, TX
    Current Employee - Assistant Branch Manager in Irving, TX

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    LM offers the best sales comp plan in the industry along with great benefits and lots of opportunity for internal advancement. I've been given a lot of opportunity and responsibility.

    Cons

    Challenging work environment with high goals. Not a con for me, but some may not like that type of environment.

    Advice to Management

    Keep it up!


  2. Salary

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Decent starting salary with good benefits.

    Cons

    No signing bonus for employees


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work, offers great benefits, pay for performance, and strong financially. They hire smart people to run the business which shows in financial results.

    Cons

    If you work in claims it's always busy. No matter what company you work for. The nice thing is that they understand that it's stressful and do things to make it better.

    Advice to Management

    Keep up the good work. Continue to focus on improving the work life balance of employees with alternative work arrangements.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Litigation Specialist in Boston, MA
    Current Employee - Litigation Specialist in Boston, MA

    I have been working at Liberty Mutual Insurance (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Best Claims Organization among many competetors

    Cons

    Growing pains with ongoing turnover due to restructuring


  6. Attorney Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Liberty Mutual Insurance

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Professional work environment. Excellent support staff and resources. Great facilities. I enjoyed the professional yet relaxed work environment.

    Cons

    A little too many levels of structure for information to flow freely. Not as much room for advancement within corporate structure.

    Advice to Management

    I would hire a larger number of younger attorneys to even out the work flow. Management should try to expand opportunities for younger attorneys.


  7. Top-notch Fortune 100 company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Leader - Special Projects IC in Dover, NH
    Current Employee - Project Leader - Special Projects IC in Dover, NH

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very competitive salary, excellent vacation policy and a robust benefits package. The people here are smart, bright and professional individuals (in my organization at least). A lot of tenured folks; some have been here for 20+, 30+ years, which has somewhat of a correlation to how much they enjoy their work.

    I have worked for a number of world-class companies, but by far, Liberty Mutual has been my favorite. My boss is great, I love my co-workers and the opportunities worldwide are endless.

    Cons

    Liberty Mutual has been in business for ages, and some of that conservative culture is apparent. Though recently, they have been pushing out initiatives to change that. Business suits are no longer mandatory in their Boston headquarters, paid maternal/paternal leave just got introduced, work from home schedules are being piloted and we now have casual Fridays.

    One area of improvement would be work/life balance for some departments. My observation is that some functions have a harder time managing their work or being able to take all the time off that Liberty offers.

    Like other conglomerates, changes take time here. There is a lot of red tape. If you are coming from a smaller firm or a start-up, the pace of change can frustrate you.

    Advice to Management

    Keep doing what you are doing. Continue onwards with your strengths, and improve on areas that need addressed per the employee opinion surveys.


  8. Liberty Mutual good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Assistant in Boston, MA
    Former Employee - Insurance Assistant in Boston, MA

    I worked at Liberty Mutual Insurance (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One has an opportunity to learn and advance in the company. There is a good team related atmosphere that takes the time to help out with good advice for the task.

    Cons

    One might experience a heavy work load at least once a month.

    Advice to Management

    Continue to listen to employees' pros and cons


  9. Helpful (2)

    Training Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Director in Boston, MA
    Former Employee - Training Director in Boston, MA

    I worked at Liberty Mutual Insurance (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits, average pay, good health insurance

    Cons

    Personally, had difficulty with work/life balance.


  10. Great company, great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lease Administrator in Boston, MA
    Former Employee - Lease Administrator in Boston, MA

    I worked at Liberty Mutual Insurance (More than a year)

    Recommends
    Recommends

    Pros

    Yearly bonus, yearly raise, positive company that inspired growth

    Cons

    political like most corporate offices, upper management played favorites


  11. Good company and benefits. Serious issues with certain departments.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Claims Representative in Rocklin, CA
    Current Employee - Senior Customer Claims Representative in Rocklin, CA

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great benefits, good pay. Coworkers and management are great for the most part.

    Cons

    Overwhelming workloads. Constantly changing standard operating procedures. More of a call center than it should be, does not allow reps to get to their own work. Constant pressure from management to achieve goals, which they continue to make more difficult to reach by ever changing procedures.
    I was set up for an interview in a different department in the same building, then got an email 1 hour before the interview, cancelling the interview because management liked their candidates already. This should not happen to current employees.

    Advice to Management

    Look for solutions before blaming claims representatives.



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