Liberty Mutual Insurance Reviews

Updated July 28, 2015
1478 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.4
Rating Trends
Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
563 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

1,478 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (5)

    Top-notch Fortune 100 company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Leader - Special Projects IC in Dover, NH
    Current Employee - Project Leader - Special Projects IC in Dover, NH

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very competitive salary, excellent vacation policy and a robust benefits package. The people here are smart, bright and professional individuals (in my organization at least). A lot of tenured folks; some have been here for 20+, 30+ years, which has somewhat of a correlation to how much they enjoy their work. I have worked for a number of world-class companies, but by far, Liberty Mutual has been my favorite. My boss is great, I love my co-workers and the opportunities worldwide are endless.

    Cons

    Liberty Mutual has been in business for ages, and some of that conservative culture is apparent. Though recently, they have been pushing out initiatives to change that. Business suits are no longer mandatory in their Boston headquarters, paid maternal/paternal leave just got introduced, work from home schedules are being piloted and we now have casual Fridays. One area of improvement would be work/life balance for some departments. My observation is that some functions have a harder time managing their work or being able to take all the time off that Liberty offers. Like other conglomerates, changes take time here. There is a lot of red tape. If you are coming from a smaller firm or a start-up, the pace of change can frustrate you.

    Advice to Management

    Keep doing what you are doing. Continue onwards with your strengths, and improve on areas that need addressed per the employee opinion surveys.


  2. Helpful (1)

    Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Rockville, MD
    Current Employee - Sales Representative in Rockville, MD

    I have been working at Liberty Mutual Insurance (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of chances to earn bonuses. Lots of time on the road meeting new people. You are your own supervisor.

    Cons

    If you don't hit the sales targets, you're terminated. No work/life balance on weeknights and weekends.

    Advice to Management

    Be a little more hands on. I feel like I could have been trained better. They are too hands off.


  3. First career job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Lines Underwriter in San Diego, CA
    Current Employee - Commercial Lines Underwriter in San Diego, CA

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Strong management. Good training program. Wide appetite and ability to make your own decisions as opposed to having your authority dictated around a model.

    Cons

    Too heavy focus on meetings, very inefficient systems


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. nice company

    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Liberty Mutual Insurance (More than a year)

    Pros

    nice company to work for

    Cons

    no cons in working observed by me


  6. A personal opinion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Richardson, TX
    Current Employee - Senior Business Analyst in Richardson, TX

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Financially stable company, very large employer so a lot of opportunity to move to different types of jobs within the company, treats employees well, people with management degrees have a bright future here.

    Cons

    Very large company so you are a cog in a wheel, hierarchical structure so not much scope for independent decision making, disparities in salary grade levels exist for people with similar capabilities and roles, highly bureaucratic processes.


  7. Good benefits. Good salary.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Disability Case Manager in Charlotte, NC
    Former Employee - Disability Case Manager in Charlotte, NC

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This is a good company to start an insurance career. Entry level pay is great for a new grad. The training is excellent and one of the best I've experienced.

    Cons

    Difficult to move up from certain departments. Middle management can be inconsistent and have friendship with their subordinates and show favoritism.

    Advice to Management

    There is a lack of diversity in middle and upper management. It is also difficult to move up in the company from certain departments.


  8. Claims adjuster CCR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Liberty Mutual Insurance

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    direct managers are very helpful and want you to grow.

    Cons

    rely to much on sop working from available makes the job impossible

    Advice to Management

    listen to employees


  9. Paralegal

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Competitive salary, excellent benefits including vacation, and a new work/life balance work schedule.

    Cons

    No working from home, remotely support attorneys, very rigid business process designed to save money but not always most efficient process.


  10. Insurance sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Ashburn, VA
    Current Employee - Anonymous Employee in Ashburn, VA

    I have been working at Liberty Mutual Insurance (Less than a year)

    Pros

    Great Pay. Great training. Great support

    Cons

    there are no cons for this company.


  11. Helpful (1)

    Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Lithonia, GA
    Current Employee - Customer Service Specialist in Lithonia, GA

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Their training is exceptional...the pay is great, excellent benefits and vacation time. Flex time for work/home balance.

    Cons

    Wish they would promote within more...they have talented people who currently work for them and the transition to other departments is highly difficult.

    Advice to Management

    Promote from within! Limited growth opportunity on the sales and service side



Showing 1,478 of 1,574 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.