Liberty Mutual Insurance Reviews

Updated April 24, 2015
1372 reviews filtered by
  • Any Location
  • Any Job Title
3.4
1,372 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
531 Ratings

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)

Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Welcoming and friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Insurance Sales Representative in Dover, NH
    Current Intern - Insurance Sales Representative in Dover, NH

    I have been working at Liberty Mutual Insurance as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, friendly employees, room to grow and learn

    Cons

    Sales Reps high turnover, challenging career

  2. Great company you don't know how good you have it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Portsmouth, NH
    Former Employee - Director in Portsmouth, NH

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cutting edge technology and incredible room for growth. I worked with some of the best people around. It was an absolute enjoyable experience at Liberty Mutual.

    Cons

    Could be more modern ie flexible work arrangements and allowing people to work from home.

    Advice to Management

    Don't lost good people because you are old school

  3. The BEST overall work experience I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Msr in Gainesville, GA
    Current Contractor - Msr in Gainesville, GA

    I have been working at Liberty Mutual Insurance as a contractor (Less than a year)

    Recommends
    Recommends

    Pros

    Work/Family Life Balance
    Truly care about their employees/contractor
    Understanding and TRUE team players!

    Cons

    None really! The only thing I can say is being a Heads up not in advance about you keeping the job and becoming LM employee !

    Advice to Management

    I have nothing really . So far the best workplace and work experience I've ever had! Great management that sincerely cares!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    pay and benefits - very friendly environment

    Cons

    I really can't think of any at this point

    Advice to Management

    good job

  6. Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Tumwater, WA
    Former Employee - Sales Representative in Tumwater, WA

    I worked at Liberty Mutual Insurance full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule, incredible manager, great working environment, opportunity for growth, really good money

    Cons

    It's a corporation. You can get lost in the shuffle by upper level management.

    Advice to Management

    Less changes. Focus on less. Do more with less.

  7. resolution specialist / customer service specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolution Specialist/Customer Service Specialist in Springfield, MA
    Former Employee - Resolution Specialist/Customer Service Specialist in Springfield, MA

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love to learn New things. Help others as well as I am a multi tanker. Needed to talk On phone make changes to policies and write notes On every call saying what the call was for. This was all done while On the phone.

    Cons

    Some of the Shifts as well as some metrics were every difficult to adhere too.

  8. Senior Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Liberty is currently making a strong effort to increase employee engagement (e.g. workplace flexibility options, senior management lunches, SBU wide meetings, events in office)
    -Large company, lots of opportunity for career growth
    -Pays very well compared to industry
    -Lots of development opportunity

    Cons

    -Large company - takes a while to get things accomplished
    -Senior management makes most decisions

  9. Helpful (2)

    great company if you are looking for a steady position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Customer Service Representative in Tampa, FL
    Current Employee - Licensed Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great company with great benefits and advancement opportunities if you are looking to go into management i.e. supervisor

    Cons

    if you are not looking to advance your career in your management, it's hard to move into another role.

    Advice to Management

    the favoritism in the tampa customer response center is quite obvious. it would be nice to consider other qualified candidates/current employees that do not "brown-nose". Thank you!

  10. Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Boston, MA
    Current Employee - Sales Representative in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Company, Values employees, Good Pay, Flexible Schedule, Work to Life Balance is second to none

    Cons

    Competitive Industry, Low incentive to keep busy on the books longer than 1 year, not much for advancement.

    Advice to Management

    Increase Salary or renewals to keep talent.

  11. Helpful (2)

    Technologist of Software Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technologist of Software Development in Portsmouth, NH
    Current Employee - Technologist of Software Development in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, Bonus Structure and Flex Time

    Cons

    The organization has undergone restructuring several times over the last 6 years.

Liberty Mutual Insurance Photos

Work at Liberty Mutual Insurance? Share Your Experiences

Liberty Mutual Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.