Liberty Mutual Insurance Reviews

Updated September 3, 2015
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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
605 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

1,559 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Top-notch Fortune 100 company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Leader - Special Projects IC in Dover, NH
    Current Employee - Project Leader - Special Projects IC in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Very competitive salary, excellent vacation policy and a robust benefits package. The people here are smart, bright and professional individuals (in my organization at least). A lot of tenured folks; some have been here for 20+, 30+ years, which has somewhat of a correlation to how much they enjoy their work. I have worked for a number of world-class companies, but by far, Liberty Mutual has been my favorite. My boss is great, I love my co-workers and the opportunities worldwide are endless.

    Cons

    Liberty Mutual has been in business for ages, and some of that conservative culture is apparent. Though recently, they have been pushing out initiatives to change that. Business suits are no longer mandatory in their Boston headquarters, paid maternal/paternal leave just got introduced, work from home schedules are being piloted and we now have casual Fridays. One area of improvement would be work/life balance for some departments. My observation is that some functions have a harder time managing their work or being able to take all the time off that Liberty offers. Like other conglomerates, changes take time here. There is a lot of red tape. If you are coming from a smaller firm or a start-up, the pace of change can frustrate you.

    Advice to Management

    Keep doing what you are doing. Continue onwards with your strengths, and improve on areas that need addressed per the employee opinion surveys.


  2. Great Work Life Balance for Entry Level Positions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Portsmouth, NH
    Current Employee - IT Analyst in Portsmouth, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Provides a great work life balance (37.5 hrs/week for entry level) Pay is good for entry level Patient Management provides a lot of learning tools Good opportunity for advancement

    Cons

    Typical Large corporation - takes a long time to process any requests, and you will probably never see the CEO, I don't know much about what the senior management is doing Can sometimes feel like your still in school with the Development Programs The higher in the company you get, the work-life balance drops significantly


  3. Loved Working there!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, interesting job, fun coworkers ..it was a great experience!

    Cons

    Limited mobility when working at a smaller campus


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Service Specialist in Philadelphia, PA
    Current Employee - Lead Service Specialist in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    company offers 401-k and great benefits.

    Cons

    Reorganizations within the company lead to major layoffs


  6. Caring Employer, Engaging Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Boston, MA
    Current Employee - Business Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance (More than a year)

    Pros

    schedule, innovative work, sense of purpose

    Cons

    cliques, many levels of middle management, tenure matters more than it should


  7. Working to improve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great vacation time and benefits are incredible. The company is working to better its stake in the industry

    Cons

    Work life balance is a struggle, management focus on what is wrong and not what the employees are excelling in.

    Advice to Management

    Congratulate more


  8. RMDP - Risk Control

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Control Consultant in Warrenville, IL
    Current Employee - Risk Control Consultant in Warrenville, IL
    Recommends
    Positive Outlook

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    The program is run by the ideology that you will be thrown into the deep end of the pool, but there will always be a life jacket. From my experience sometimes you sink below the water and it gets scary, but then you pop right back up with the help of the team and everything is okay. This position is challenging, fast moving and VERY team oriented. Being able to prioritize ones workload is also key.

    Cons

    Not really a con, but a thing you need to be able to learn quickly, at least for me, is that everything cannot be completed in a day. Work will spill over into the next day and that is okay.


  9. Call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Good pays for regular hours

    Cons

    Hard to move up, limited opportunities


  10. Risk Control

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Consultant I
    Current Employee - Risk Consultant I
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Company that makes you feel like you're a part of something bigger. Management does a great job of making sure employees know their role, as well as pushing them to pursue more challenging projects and endeavors. Liberty Mutual is also very big on encouraging continuing education. I haven't had any negative experiences during my time at Liberty and can see myself spending my entire career here due to the large amount of space to grow. -The RMDP is a program designed for any newcomers to risk control. It is a great program for learning about the hazard risk industry and helps you understand the ins and outs of risk control. This program is second to none when compared to other insurance companies. I have learned a lot already during my short time int he program and look forward to the years to come.

    Cons

    There is a lot of information to take in during the first few months of employment. It isn't necessarily a huge problem, you just have to be on your toes at all times and make sure you keep track of everything.


  11. RMDP- Risk Control

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Control Consultant
    Current Employee - Risk Control Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    -Unparalleled focus on training and development. -Supportive, team-oriented environment. -The work is dynamic: We do consulting center work which consists of telephonic/online consulting, but we also get to leave the office frequently to go on joint on-site visits. You could be at a construction site, manufacturing plant, and a movie theater in the same week. -Management really supports your development and works with you to further develop your interests and skills.

    Cons

    -Upward mobility in this department is slower than in other departments, but lateral movement is widely available.



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