Liberty Mutual Insurance Reviews

Updated September 3, 2015
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
62 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

235 Employee Reviews

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  1. Helpful (1)

    Claims Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Irving, TX
    Current Employee - Team Manager in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    This is a well known, growing company that makes a lot of promises, some of which are fulfilled. Good benefits package, although they recently watered down their Pension plan to a "cash balance" versus their old defined benefit plan which was much better.

    Cons

    Terrible Morale, unreasonable expectations with goals that are unattainable in this environment, your raise and promotional ability depends on your popularity and outside variables you have no control over. Work/life balance is so-so, because anytime you take off you are still having to check your mail, etc. to keep up with daily changes in Liberty's processes. Very confusing.

    Advice to Management

    Stop reinventing the wheel every year. Stick to a plan for once and see it develop before deciding it's fate. You are losing quality employees left and right. This will lead to the demise of LM eventually. It used to be a great company to work for.


  2. Lacking So Much In Surety

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting
    Former Employee - Underwriting
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Benefits - tuition assistance, decent medical, annual bonus available (though a senior underwriting assistant's bonus is thousands less than a new underwriter's) Exposure to your particular line of surety Most of the people are very nice

    Cons

    No development available for underwriting assistants (who have real ability, ethic, knowledge, and experience) without college degree or an obscene 20+ year minimum experience. Changes are constantly made with the appearance of consideration for the field, but the changes never actually benefit the field. Massive disparity in bonus configuration. Extreme favoritism under current RVP. So many levels of management on administrative side makes getting anything requiring approval ridiculous. You will definitely be treated like a child if you work on the admin side. Your work hours are monitored by your Microsoft Lync activity - it might as well be a time clock you punch in and out on. People have been fleeing the Liberty surety in 2014/2015. Extremely behind the times in the ability to work from home. You can find better companies out there...I did.

    Advice to Management

    Develop the current staff you have, especially those showing real promise and dedication, and treat them like adults. That would go a long way. For those you believe are doing things wrong, just telling them it's wrong but not showing them how to fix it is illogical. The working from home benefit was pulled from some of the few that had it and that was a huge step back for you. Reevaluate what type of employees you really want. Robots or people with talent and heart that will continue to represent the Liberty name proudly and win more business.


  3. Evolving slowly. Stay away from innovation groups, particularly in Personal Insurance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Boston, MA
    Former Employee - Senior Director in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Company performance ensures bonus. Many good people.

    Cons

    Poor management, particularly of the innovation efforts. Highly political. Fast track promotions based on favoritism and allegiances. Continual reorganization. Poor senior managers never fired.

    Advice to Management

    Promote people with real experience, not just intelligence and quantitative skills. Stop worshipping consultants and listen to your people. Bring in new blood from other organizations to challenge standard thinking and propose outside the box solutions. Get rid of VPs and SVPs who don't perform.


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  5. Helpful (3)

    Confined Structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Representative in Indianapolis, IN
    Former Employee - Claims Customer Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    great pay and benefits. The job was enjoyable and provided a lot of insightful knowledge on insurance. There is also plenty of room for advancement, and the training is up to par.

    Cons

    The work environment was smothering, and only favorites succeeded. If you disagreed with management, your job seemed to be at risk. The managers would gossip about their "subordinates," and tell confidential information that was supposed to be between the manager and worker.

    Advice to Management

    Your relationship with your employees should be top notch. The employees should feel comfortable coming to the manager, and should not walk away feeling stupid.


  6. Analyst Development Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Seattle, WA
    Current Employee - Product Analyst in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    - Good place to start a career, develop your skills in a corporate setting - Excellent training, especially in technical skills - Some of the management is great and very caring - Office is pretty nice/good location in downtown seattle - 401k Matching is better than average - Fairly stable hours, you don't have to work more than 40 hours if you dont want to, but they also wont stop you from doing so with the workload - Recently introduced work flexibility (work from home one day a week)

    Cons

    - Misleading about rotations/placement after program; very little transparency with lots of corporate politics in the background - Extremely technical and overcomplicated work/processes - Very old and outdated work culture; they even adjust your desk size based on grade level...what decade are we in?! - Below average compensation and career progression - Benefits aren't very good (no transportation, healthcare is avg) - Mundane work, changes drastically by department although management says it doesn't

    Advice to Management

    If you want to attract and retain young talent, you need to create a progressive work environment.


  7. Product Management Associate II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate II in Boston, MA
    Current Employee - Associate II in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance (Less than a year)

    Pros

    great entry level company only

    Cons

    bad benefit and work life balance


  8. Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist I in Carmel, IN
    Current Employee - Claims Specialist I in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Competitive pay and good benefits

    Cons

    Poor leadership that displays favoritism and no work/life balance for all employees.

    Advice to Management

    Invest in all employees to ensure all employees have equal opportunities within your organization.


  9. Helpful (1)

    Corporate hell hole

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Software Developer in Dover, NH
    Former Employee - Associate Software Developer in Dover, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Some people are very nice, decent work-life balance, easy to spend your time doing whatever you want

    Cons

    Low pay, incessant corporatism, lots of incompetent people in power roles, tons of micromanagement and belittlement, very few people who understand what they're doing, lots of stupid people, worthless projects that do nothing. They push you into teaching you the corporate value of "respect," meaning tons of aggression hidden behind pretty corporate-speak. Micromanagement at every corner, including at least 2 time-tracking systems and they just implemented keeping track of the time you enter and leave the building. Unless you've been in the company for years, your opinion is never taken seriously. You'll have managers in charge of software projects who have no idea what goes into developing software, and serve only as another paycheck rider and middleman to slowdown the project. Very few people who are actually able to think for themselves and not just do what they're told from higher up. The office is like walking into a time machine into the 1980's.

    Advice to Management

    Treat your employees like professionals, not cattle. Get rid of low performers who are just riding the corporate money horse. Improve your office conditions so that they're not from the 1980's.


  10. Claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Claims Adjuster in Fort Lauderdale, FL
    Current Employee - Senior Customer Claims Adjuster in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance (More than 10 years)

    Pros

    The benefits are decent. The prescription plan is nice.

    Cons

    No advancement opportunities. Not a lot of positions available. One would have to relocate hundreds of miles to advance in the company.

    Advice to Management

    Hire within and encourage current employees to further their education in the field to increase exposure.


  11. Unorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Dallas, TX
    Current Employee - Claims Adjuster in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Competitive salary. Awesome start to get the experience under your belt. Great benefits.

    Cons

    Unprofessional managers. With a call center environment it's impossible to complete your own tasks that you are held accountable for. They need a new process that will allow employees to actually work.

    Advice to Management

    They have good advancement opportunities however you are typically not supported my your manager. Often discouraged. I and many others were told "it's not so green in the other side"



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