Liberty Mutual Insurance Reviews

Updated April 24, 2015
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3.4
1,372 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
531 Ratings

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)

Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Welcoming and friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Insurance Sales Representative in Dover, NH
    Current Intern - Insurance Sales Representative in Dover, NH

    I have been working at Liberty Mutual Insurance as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, friendly employees, room to grow and learn

    Cons

    Sales Reps high turnover, challenging career

  2. Great company you don't know how good you have it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Portsmouth, NH
    Former Employee - Director in Portsmouth, NH

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cutting edge technology and incredible room for growth. I worked with some of the best people around. It was an absolute enjoyable experience at Liberty Mutual.

    Cons

    Could be more modern ie flexible work arrangements and allowing people to work from home.

    Advice to Management

    Don't lost good people because you are old school

  3. The BEST overall work experience I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Msr in Gainesville, GA
    Current Contractor - Msr in Gainesville, GA

    I have been working at Liberty Mutual Insurance as a contractor (Less than a year)

    Recommends
    Recommends

    Pros

    Work/Family Life Balance
    Truly care about their employees/contractor
    Understanding and TRUE team players!

    Cons

    None really! The only thing I can say is being a Heads up not in advance about you keeping the job and becoming LM employee !

    Advice to Management

    I have nothing really . So far the best workplace and work experience I've ever had! Great management that sincerely cares!

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  5. Senior Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Liberty is currently making a strong effort to increase employee engagement (e.g. workplace flexibility options, senior management lunches, SBU wide meetings, events in office)
    -Large company, lots of opportunity for career growth
    -Pays very well compared to industry
    -Lots of development opportunity

    Cons

    -Large company - takes a while to get things accomplished
    -Senior management makes most decisions

  6. resolution specialist / customer service specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolution Specialist/Customer Service Specialist in Springfield, MA
    Former Employee - Resolution Specialist/Customer Service Specialist in Springfield, MA

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love to learn New things. Help others as well as I am a multi tanker. Needed to talk On phone make changes to policies and write notes On every call saying what the call was for. This was all done while On the phone.

    Cons

    Some of the Shifts as well as some metrics were every difficult to adhere too.

  7. Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Tumwater, WA
    Former Employee - Sales Representative in Tumwater, WA

    I worked at Liberty Mutual Insurance full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule, incredible manager, great working environment, opportunity for growth, really good money

    Cons

    It's a corporation. You can get lost in the shuffle by upper level management.

    Advice to Management

    Less changes. Focus on less. Do more with less.

  8. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits, awesome feedback, only have issue if you have bad attendance. Accumulate 1.5 days off every month and are give 4 personal holidays after 90 days of being employed.

    Cons

    If you get stuck with a bad manager you're kinda of stuck. And as far as premiums go you're literally selling a story, not much you can do for policy holders.

    Advice to Management

    Keep doing what you're doing! It seems to be working. But if there was a way for CSRs to better assist policy holders instead of towing the company line it would be appreciated.

  9. Manager 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager I in Charlotte, NC
    Former Employee - Manager I in Charlotte, NC

    I worked at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Liberty Mutual was a great company to work for. Benefits and advancement opportunities are great. The people within the company are fantastic.

    Cons

    Claims can be a very difficult industry to work in.

  10. Sales Intern/ Co Op

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern
    Current Employee - Intern

    I have been working at Liberty Mutual Insurance part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility with school schedule, Technology, Reward system, Calm environment management willingness to see your success as an intern. Overall positive experience. I see myself having a career with Liberty. They also have options within the company that are not directly sales positions

    Cons

    On the job training. I began attempting to sell products that I had limited knowledge of.

    Advice to Management

    Train interns more on the product that Liberty Mutual offers, how Liberty Mutual set themselves apart from Insurance companies.

  11. Helpful (2)

    Technologist of Software Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technologist of Software Development in Portsmouth, NH
    Current Employee - Technologist of Software Development in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, Bonus Structure and Flex Time

    Cons

    The organization has undergone restructuring several times over the last 6 years.

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