Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated October 24, 2014
Updated October 24, 2014
1,133 Reviews
3.3
1,133 Reviews
Rating Trends

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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
415 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 75 reviews)

  • You are given a good amount of days off per year and good benefits (in 91 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 71 reviews)

  • Upper management is loosing more of their focus and support of front line employees (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An OK place to earn a wage, a good place to start out a career. Not a good option for the bright or ambitious.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Good salary, easy work load. Work life balance is unusually good in some roles, not so in others. Nice that it is a privately held Mutual, enables long term strategic initiatives better than at listed companies.

    Cons

    Not a meritocracy. Currently going through painful transition to a leaner mindset. This is embraced by front line and senior Execs, but middle management ranks are full of mediocre long term employees who are painfully unaware of what that means for them.

    Advice to ManagementAdvice

    Culture is in need of radical shake-up. Current talent pipeline is polluted with mediocre yes men. These are not the execs to lead the ambitious growth plans of the CEO.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in Dover, NH
    Former Employee - IT Intern in Dover, NH

    I worked at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Liberty gave me the opportunity to write automated test scripts as an intern, which was really rewarding because, to my knowledge, they are still using them. The people at Liberty are generally very friendly and were open to helping me learn, and my manager geared my internship toward my interests. Work-life balance is great; Liberty employees only work 7.5 hour days and get phenomenal benefits.

    Cons

    The pay is competitive but not fantastic. I got the sense that the developers were not very passionate about their work and for the most part, people seemed "just content" with working at Liberty.

    Advice to ManagementAdvice

    Continue doing what you are doing. Insurance isn't easy for employees to like, but Liberty Mutual is.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good Company, Poor Sr Mgmt Decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Great people to work with overall, tenure of employees and benefits

    Cons

    Senior Management is not aligned, compensation lacking for increases, no work-life balance

    Advice to ManagementAdvice

    Get aligned together and stop changing ideas so often...allow time for changes to take place.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Inside Auto Damage Appraiser Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Auto Damage Appraiser
    Former Employee - Inside Auto Damage Appraiser

    I worked at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Flexible schedule, fun co-workers, double monitors, training in boston, ma

    Cons

    ever changing processes week after week. focus on customer surveys is unreasonable - performance should not be based on random surveys. unreasonable demands of appraising through photos - audits are not forgiving, and auditors dont care if your are appraising from photos or not. playing the gotcha game with audits from photos should not happen. Inside appraisers only have so much to go on, but management doesnt care.

    Advice to ManagementAdvice

    ease up on your demands for customer surveys, ease up on the demands for daily quotas for production. make this an appraiser job, not a glorified customer rep position that writes estimates.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst II in Boston, MA
    Current Employee - Business Systems Analyst II in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Good work life balance here

    Cons

    Alot of work that builds up from management

    Advice to ManagementAdvice

    Not much

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager in Portsmouth, NH
    Former Employee - IT Project Manager in Portsmouth, NH

    I worked at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    stable, financially sound, long term career growth

    Cons

    slow ladder to the top, conservative, glass ceiling for women not in boys clubs - poker, basketball

    Advice to ManagementAdvice

    Unconscious bias training to eliminate gender bias

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Claims Specialist

    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Liberty Mutual Insurance

    Pros

    Ok pay for the work.

    Cons

    Very socially awkward people that work here and stressful environment.

    Neutral Outlook
  9.  

    Overall Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lines Underwriter in Fairfield, OH
    Current Employee - Commercial Lines Underwriter in Fairfield, OH

    I have been working at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    There are quite a few benefits to working at Liberty Mutual:
    Benefits - ranging from great health care to vacation time
    Flexible Hours
    Fairly stable industry
    Gym
    Cafeteria
    Education opportunities

    I really like working for a large company who gets involved with the community around them through various volunteer/charity options.

    Cons

    Work-life balance can be difficult at times but in our particular department, that comes and goes in waves.

    With it being a large company, they have their pick of whoever so it can be difficulty to move across departments.

    There are also a lot of people that have worked here a long time. While I think that is representative of the company, at the same time, it is difficult to find opportunities for advancement.

    Advice to ManagementAdvice

    Continue to review the employee opinion surveys and take actions on those items that you do. So many companies these days offer things like childcare, etc to help balance our hectic lifestyle and high expectations.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Claims Specialist in Boston, MA
    Current Employee - Claims Specialist in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    Good benefits. Good salary. As a claims person you manage your own appointments.

    Cons

    Work/life balance is horrible. Expect to work on your days off. Long time employees with experience are undervalued and overlooked.

    Advice to ManagementAdvice

    Seek the advice of people that have been working claims for a long time rather than a new Harvard MBAer with no claims experience whatsoever.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Strong emphasis on development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Managers see promotion as a win for the organization not a loss for their group.

    Cons

    Working to improve consistency of culture across offices outside of corporate headquarters.

    Recommends
    Positive Outlook
    Approves of CEO

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