Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated November 20, 2014
Updated November 20, 2014
1,163 Reviews
3.3
1,163 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
431 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 81 reviews)

  • You are given a good amount of days off per year and good benefits (in 91 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 74 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Very employee focused, also have a large role in the community. compensation was competitive and there was a lot of positive energy around the office

    Cons

    It is a very large company so something the bureaucracy is easy to get lost in. Other than that, nothing that I didn't like about the company.

    Recommends
    Approves of CEO
  2.  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Great Time Off , medical benefits, 401K

    Cons

    Was assigned second shift hours - had to work a weekend every week
    they expect a fellow sales rep to coach you when they aren't going to help you get sales

  3.  

    Opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst II in South Bend, IN
    Former Employee - Business Analyst II in South Bend, IN

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Office culture, work-life balance, opportunity for growth in existing role

    Cons

    Talent management needs to improve

    Advice to ManagementAdvice

    Effective talent management structure and execution are lacking

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Very innovative company with good benefits and long career potential, yet like something straight out of "Office Space"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Insurance Claims
    Former Employee - Commercial Insurance Claims

    I worked at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    The benefits Liberty Mutual offers are fantastic. One of the few companies to still offer pensions. It is not unusual to talk to employees who have worked there from 25 to 40 or more years, some of whom are content and some not. Liberty Mutual acknowledges that it charges high premiums on insurance but embraces that because customers are willing to pay extra for the level of service they get. This is a great place to start a career and learn about the fundamentals of insurance. They care about their people and go to every effort to make them feel like contributing members of the business.

    Cons

    There appears to be very little work/life balance at this company. While they are working on developing work from home options, technical employees such as claims specialists and underwriters are constantly bogged down with work and must often continue to work until 9 or 10 at home on their laptops. The company also goes through full-blown reorganizations every several years, which are designed to increase efficiency and cut costs. While this is understandable and happens with every major company, many of the older employees seem disdainful because the company brands the reorganization as positive change. In my time at the company, change management coaches with new age ideas were brought in to comfort everyone and gradually work employees into the change. "Coincidentally", support staff were relocated, reassigned, or laid off during the latest change campaign. When asked point blank about the support team losing their jobs, management assured everyone that it was unrelated. Employees in some positions, especially financial analysts, seem severely underpaid. The company has a grade system for promotions which seems to be designed to keep employees at the same level for a very long time. "i.e. many positions exist at I, II, and III levels, meaning you would have to go through 6-10 years before moving up to a management position.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Senior Custom Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Claims Representative in Westborough, MA
    Former Employee - Senior Customer Claims Representative in Westborough, MA

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Easy to learn script. One of a few companies that still offer a pension on top of a generous 401(K)

    Cons

    Mgmt team will cut you loose once you have been there for a while. They have a decent program in place that is easy to learn. Because of this they will cut people loose and get a less expensive replacement.

    Advice to ManagementAdvice

    Treat loyal employees like loyal customers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Inside Sales Agents will struggle long term because goals and work environment is challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Lake Mary, FL
    Current Employee - Sales Agent in Lake Mary, FL

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    good benefits, pay is reasonable as long as you are selling, office culture is a high expectation for results.

    Cons

    sales environment lacks adequate motivation, people are fired regularly for not meeting excessive goals, sales agents cannot afford to take time off or sacrifice entire month's productivity.

    Advice to ManagementAdvice

    relax goals to allow sales agents ability to take time off without missing goal. 4-5 sales per day is too high. nearly impossible to make up after time off or poor sales days.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    It's a paycheck - not much else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Boston, MA
    Former Employee - Director in Boston, MA

    I worked at Liberty Mutual Insurance full-time

    Pros

    The compensation is fair, and perks for working in the Home Office are good - lots of giveaways and free meals.

    Cons

    It's a PowerPoint company, if you expect to achieve little but spend massive amounts of time working on your slides colors and fonts you will be right on target. The company's Corporate Development Program is in full swing, don't expect to be advanced to a managerial position unless you're one of the golden ones. What this really means is the managers are disconnected from how things really work - EOS scores are bad and declining - go figure.

    Advice to ManagementAdvice

    1. Dump the LMS program - it's a disaster. Your LMS coaches barely have a clue - they know the buzz words, but don't have the experience to manage a project or process improvement program. (the one's I knew only took the LMS position to get out of their current dead end job). A real Lean program is based on bottom up improvements, this program only adds layers of approval / waste and violates almost every Lean Principle that has every been proven valid. Read J.M. Juran 1992 "Quality by Design" then go back and start over.
    2. Review the Corporate Development Program, staffing the managerial levels with these 2 year wonders or 2 year blunders as the are referred to, is fueling the majority of downstream headaches - review the EOS comments on Managers, Senior Management and efficient processes.
    3. Stop moving managers around so often, it takes years to develop the relationships and experience needed to become effective. Your current managers objectives are pretty simple; a. don't make waves, b. don't address the real problems, c. take micro management to a new level, and d. concentrate on those PowerPoints - spending 40 hours on a 1/2 hour presentation is pretty common.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance (more than 3 years)

    Pros

    Great benefits, pto, a lot of potential to earn as an agent IF you have the right connections(which management isn't very good at helping you find).

    Some of the best coworkers I've ever had.

    Overall it is a reputable insurance company which I was happy to represent.

    Cons

    Before starting here in sales, I'd read several reviews lamenting management in the company and they were dead on. Big company can hide loads of inept managers.
    Serious issues with wage theft, as sales are hourly, but only allowed over-time with permission, and scant approval at that. Talked up trading hours (flex time) but frown upon you actually trading out the time.

    Advice to ManagementAdvice

    Company spend many thousands of dollars to send trainees to FLA for 2 weeks to learn next to nothing. Only training after that provided thru online learning courses....snore.....

    Managers provide zero training, some don't even know how to bind a policy within the company.

    Providing a 'mentor' that is simply another sales person, competing in same market is a guaranteed fail. Why would anyone share any really important sources or advice? They are in a vulnerable position-sharing too much is problematic.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Different culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Phoenix, AZ
    Former Employee - Claims Adjuster in Phoenix, AZ

    I worked at Liberty Mutual Insurance full-time (less than an year)

    Pros

    Decent starting salary and enjoyable work environment, many opportunities to move into different departments after 1 to 3 years. Good community involvement.

    Cons

    Training methods confusing, drawn out (6 weeks in classroom) and too clinical. Mentoring system allows for manipulation of new employee's statistics based on being liked or disliked, not their work product. "Paperless" file documentation requires multiple summaries and repetitive computer entries..

    Advice to ManagementAdvice

    Assess how all employee resources are being utilized. Call center should be able to answer and direct all incoming calls, none should be a direct line to claim reps. Supervisors should be used to handle absent employee's case load rather than having them farmed out to the remaining team. Documentation requirements are excessive and redundant.

    No opinion of CEO
  11.  

    Inside auto claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Coworkers, job is repetitive and easy to learn

    Cons

    Managers often don't know answers, micro managed or not managed at all claim volume can be intense

    Recommends
    Neutral Outlook
    No opinion of CEO

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