Liberty Mutual Insurance

www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated January 26, 2015
Updated January 26, 2015
1,236 Reviews
3.4
1,236 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
473 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    You're an insurance agent who didn't have to invest in a franchise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales Representative in Seattle, WA
    Current Employee - Field Sales Representative in Seattle, WA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Great training program & state licensing process, Fortune 100 resources, excellent health benefits, 401k + Pension (for now), plenty of time off, comfortable work environment, I have an awesome manager, which makes a big difference. If you can write 3-5 new clients a week, the sales position is very rewarding.

    They adapt and change constantly, typically for the better. I do feel that they care about their employees.

    Cons

    Liberty Mutual is a preferred-risk insurer, generally higher priced in an industry where clients are very price sensitive.
    You must know how to sell on value.

    Advice to ManagementAdvice

    Open commercial lines products to your captive agents.

    Recommends
    Positive Outlook
  2.  

    Great Internship Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance as an intern

    Pros

    Internship offered good work-life balance and strong interaction with management. Company culture comes through and program allows for exposure to several lines of business.

    Cons

    Minimal cons to the position, is ultimately a great place to gain experience and learn as a part of a large company.

    Advice to ManagementAdvice

    Continue to develop and refine internship programs, maybe provide rotational positions to increase exposure to business sectors.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to start in the insurance sales business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Great support, on overhead expenses of being your own boss

    Cons

    Micro management! Always trying to play catchup if you take a vacation, your still responsible for your numbers on the weeks your not working.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Mitigation spec (Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance as a contractor (more than a year)

    Pros

    Great Company, Great People, and a Great service provided to their Insures.

    Cons

    None that I could see with the exception they require a BA for some of the jobs and won't talk to people in the industry with years of exp without a degree that would love to work for LM.

    Advice to ManagementAdvice

    See the cons section. It is a big issue for some of your jobs.

    Recommends
    Positive Outlook
  6.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (less than a year)

    Pros

    great benefits , great hours, opportunity to advance

    Cons

    theres are no cons awesome company to work for

    Recommends
    Positive Outlook
  7.  

    Personal Lines Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Great flexibility, great opportunity for income. Young workplace, good place to start a sales career

    Cons

    Frequently changing pay plans. Low base salary after starting

    Recommends
  8.  

    No other insurance company can match them!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    Salary, development of their employees, recognition, upward mobility, and benefits. Vacation days can vary depending on years serviced but a new hire could start with 4 personal days and earn 1.5 days a month for 10 months out of the year. This gradually increases as you work there longer. As a CSR, you could start in the low to mid $30s a year for salary. After 5 years and 2 promotions in service I was at approx $48k. In sales my first year I made salary and bonuses totalling approx $65k. Their recognition programs are second to none!

    Cons

    If you work in a smaller town or are not willing to relocate upward mobility is minimal. As a service rep, you have little to no flexibility in your schedule in a local office unless you use vacation days or personal days. Heath insurance is expensive and has high deductibles however this is becoming the norm.

    Advice to ManagementAdvice

    Look around each year at our health insurances and consider changing once in a while to offer some more cost effective for you and your employees. This benefit alone has made a few people I know personally look for other jobs. Also, update your website for career postings to allow for easier searching for virtual or WFH jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Thought leaders in investments.. U work with the best here

    Cons

    Health care is a big letdown. Analysts in investment firms usually have toes to nails covered. Here it's a big company healthcare plan.

    Advice to ManagementAdvice

    Keep up the great job!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist
    Current Employee - Claims Specialist

    I have been working at Liberty Mutual Insurance

    Pros

    Great pay, friendly co-workers, no micromanaging, reasonable hours

    Cons

    Lack of organization among upper management

    Advice to ManagementAdvice

    Figure out your priorities

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Love / it,salary,benefits,hours,time I really love my new job wouldn't want to be anywhere else

    Cons

    None. This is a God sent job...nothing has to change in my opinion

    Advice to ManagementAdvice

    None they don't have to change anything

    Recommends
    Positive Outlook

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