Liberty Mutual Insurance Reviews

Updated April 21, 2015
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3.5
1,361 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
531 Ratings

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)

Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Welcoming and friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Insurance Sales Representative in Dover, NH
    Current Intern - Insurance Sales Representative in Dover, NH

    I have been working at Liberty Mutual Insurance as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, friendly employees, room to grow and learn

    Cons

    Sales Reps high turnover, challenging career

  2. resolution specialist / customer service specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolution Specialist/Customer Service Specialist in Springfield, MA
    Former Employee - Resolution Specialist/Customer Service Specialist in Springfield, MA

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love to learn New things. Help others as well as I am a multi tanker. Needed to talk On phone make changes to policies and write notes On every call saying what the call was for. This was all done while On the phone.

    Cons

    Some of the Shifts as well as some metrics were every difficult to adhere too.

  3. Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Tumwater, WA
    Former Employee - Sales Representative in Tumwater, WA

    I worked at Liberty Mutual Insurance full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule, incredible manager, great working environment, opportunity for growth, really good money

    Cons

    It's a corporation. You can get lost in the shuffle by upper level management.

    Advice to Management

    Less changes. Focus on less. Do more with less.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Pass on this group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    IT systems very precise and well-planned. Company does spend what is necessary to provide support. Health benefits and 401K were good. Career opportunities exist (partially due to high turnover). Be careful what you ask for here. The higher you go, the better target you make.

    Cons

    Way too numerous to list them all. Intensely unfair sales approach. Ridiculous goals are thrust upon employees with ZERO input from the employees. Those employees are, of course, responsible for the failure to reach the said goals when the inevitable happens. Overbearing supervisors, clinical approach to everything, metrics-driven approach removes pretty much all semblance of a decent place to work. Multiple times, I saw people literally in tears at their work stations, from being torn to shreds by supervisors. Of course, they are all gone as well. Turnover in this group is very high, as you'd expect (see pros). They bring a newbie in, train them, grind them to a bloody pulp and push them out for the next victim.

    I would have never thought a work environment like this was even possible, and was deeply disappointed to see that it wasn't my location, but is a nationwide approach. Very poor company to work for. I got out and every day since has been a happy day.

    Advice to Management

    Chill out. It's a job, not your sole reason for existence. Make the work more enjoyable for employees and see how much better results you get. Of course, this will never, ever happen with these guys.

  6. Senior Business Systems Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Systems Analyst in Keene, NH
    Former Employee - Senior Business Systems Analyst in Keene, NH

    I worked at Liberty Mutual Insurance full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The work is Interesting and challenging

    Cons

    The current management and leadership could use some improvement

    Advice to Management

    Invest more time into ensuring that employees are a good 'fit' within a team and with management. Be more supportive of new employees and less critical of employees learning a complex system.

  7. Software Engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Tried to be diverse and tried to provide flexible work hours

    Cons

    People who are there for too long are not adaptable to change.

  8. Claim Specialist

    Former Employee - Claims Specialist in Warrenville, IL
    Former Employee - Claims Specialist in Warrenville, IL

    I worked at Liberty Mutual Insurance

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits, work hours, people, salary

    Cons

    Micro managing ruins people skills

    Advice to Management

    people make mistakes........we're all human

  9. Helpful (1)

    great company if you are looking for a steady position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Customer Service Representative in Tampa, FL
    Current Employee - Licensed Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great company with great benefits and advancement opportunities if you are looking to go into management i.e. supervisor

    Cons

    if you are not looking to advance your career in your management, it's hard to move into another role.

    Advice to Management

    the favoritism in the tampa customer response center is quite obvious. it would be nice to consider other qualified candidates/current employees that do not "brown-nose". Thank you!

  10. Great benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Associate in Boston, MA
    Former Employee - Human Resources Associate in Boston, MA

    I worked at Liberty Mutual Insurance full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The benefits were great (I realized that once I left). You will meet some great people to work with. It it a comfortable place where the company really wants to make sure you are happy. They have a lot of great things going on.

    Cons

    The politics of the corporate office are funny, if you want to move in Corporate you have to listen carefully to your supervisors because what they want for you is what will happen (not necessarily what YOU want to happen). Some of the roles can get stagnant.

    Advice to Management

    Let employees explore and really push for them to move into other parts of the company.

  11. Para legal

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent benefits and good beginning salary

    Cons

    Heavy workload, not much direction

    Advice to Management

    If you valued employees more, they would stay instead of leaving for better opportunities.

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