Liberty Mutual Insurance Reviews

Updated March 22, 2015
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Employee Reviews

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  1. Great work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    good pay and good benefits

    Cons

    management has no pulse on with direct reports

    Recommends
    Positive Outlook
    Approves of CEO
  2. Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Great company. Very flexible, great support from upper management.

    Cons

    Low pay in the beginning. Struggling to make ends meet. Constant pressure to meet daily quota

    Advice to ManagementAdvice

    Get the newbies more exposure in the field. Less rhetoric about what it takes to make and more hands on training

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Lots of change over the years, some better, some worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    Great experience as the company does all lines, so multiple areas to learn more about and become seasoned.

    Cons

    Difficult to advance in many situations. Re-organizations occur regularly and job security can be uncertain at times.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Commercial Market Claims Intake (Call Center). Decent pay but terrible work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mishawaka, IN
    Former Employee - Customer Service Representative in Mishawaka, IN

    I worked at Liberty Mutual Insurance full-time (more than a year)

    Pros

    The environment is very clean and structured. The company does a great job of training new employees with a mentor program. Commercial Insurance so you do not need to be licensed.

    Cons

    It is a call center with a very strict attendance policy and very aggressive production goals. Very negative environment unless you are promoted and off the phones. Everyone complains constantly about the policies... and they should.

    Advice to ManagementAdvice

    Do not forget that your employees are human beings and can occasionally have life events like illness, death in the family, or accidents they may need to take time off for unexpectedly that are not covered by STD or FMLA. They should not be treated like robots.

    Doesn't Recommend
    Neutral Outlook
  6. Very gratifying from the start but industry has changed a lot in my 16 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    New business commissions, recognition trips, 401k and pension

    Cons

    Renewal percentages. After 10 years you don't see a huge difference year after year even in the top tier, and constant change of comp plan.

    Advice to ManagementAdvice

    Stop changing comp plan or pick a good one, management should be held accountable there is no turn over on management even on clearly bad leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great company mission, poor local management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Liberty Mutual Insurance full-time (more than a year)

    Pros

    The company is wonderful. It seems like the corporate bonus structure and company values have been well thought out with both employee and company values in mind.

    Cons

    Sales reps are paid on commission which is always tough. Individual managers priorities deviating from company goals or incentives can be frustrating - this is something I observed in multiple offices. Competitive atmosphere.

    Advice to ManagementAdvice

    If branch level management were more consistent and organized it would foster a better work environment and company goals would be better achieved.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. Former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Team Manager in New York, NY
    Former Employee - Claims Team Manager in New York, NY

    I worked at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    Excellent training, ethical, good benefits, most managers and supervisors are flexible with work life balance issues

    Cons

    The company has strayed from some of its core values of empowerment, merit based performance reviews and promotions. Instead people are being rewarded for being "someone's friend" or doing favors leading to incompetent supervisors and managers who don't support core liberty values and are driven by personal agendas.

    Advice to ManagementAdvice

    Consider aligning company policy with the co. mission and values to get back to empowering employees and rewarding initiative, superior service and performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Solid Structured Insurance Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Claims Intake in Tampa, FL
    Current Employee - Commercial Claims Intake in Tampa, FL

    I have been working at Liberty Mutual Insurance

    Pros

    Job Security Great pay and loads of Time Off

    Cons

    Little down time and ever changing environment

    Advice to ManagementAdvice

    Hire more people

    Recommends
    Positive Outlook
    Approves of CEO
  10. Employee review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    I have worked in many departments for this same company. The people are the reason I stay. Benefits and salary are good. I have had many opportunities to move into different departments pretty easily.

    Cons

    Training can be either fabulous or you are expected to learn through side by side observations. Continuous change is difficult to keep up with. Workload is high and expectations also high. The work environment is such that the employees either feel that they are substandard or lower all of the time and micromanagement runs rampant.

    Advice to ManagementAdvice

    A partnership with employees would be a helpful process. You can retain good employees if you will promote a great work environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Over Promised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Great benefits and FTO, great people to work with, overtime

    Cons

    you will be MICRO MANAGED to the highest power. you will be over worked. customers are very rude and expect little to no support from management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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