Liberty Mutual Insurance Reviews

Updated April 24, 2015
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  1. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits, awesome feedback, only have issue if you have bad attendance. Accumulate 1.5 days off every month and are give 4 personal holidays after 90 days of being employed.

    Cons

    If you get stuck with a bad manager you're kinda of stuck. And as far as premiums go you're literally selling a story, not much you can do for policy holders.

    Advice to Management

    Keep doing what you're doing! It seems to be working. But if there was a way for CSRs to better assist policy holders instead of towing the company line it would be appreciated.

  2. Helpful (1)

    Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Lake Mary, FL
    Current Employee - Sales Representative in Lake Mary, FL

    I have been working at Liberty Mutual Insurance

    Pros

    Great competitive salary with awesome benefits

    Cons

    Offer better times to work

    Advice to Management

    None

  3. Sales Intern/ Co Op

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern
    Current Employee - Intern

    I have been working at Liberty Mutual Insurance part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility with school schedule, Technology, Reward system, Calm environment management willingness to see your success as an intern. Overall positive experience. I see myself having a career with Liberty. They also have options within the company that are not directly sales positions

    Cons

    On the job training. I began attempting to sell products that I had limited knowledge of.

    Advice to Management

    Train interns more on the product that Liberty Mutual offers, how Liberty Mutual set themselves apart from Insurance companies.

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  5. Manager 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager I in Charlotte, NC
    Former Employee - Manager I in Charlotte, NC

    I worked at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Liberty Mutual was a great company to work for. Benefits and advancement opportunities are great. The people within the company are fantastic.

    Cons

    Claims can be a very difficult industry to work in.

  6. Wonderful place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Great pay and benefits. Opportunity for advancement. You are rewarded for hard work. The only limits are the ones that you create yourself.

    Cons

    There are no cons associated with the Company. Excellent culture and dynamic work environment. Most employees have been with the company for 10 plus years.

    Advice to Management

    None to note.

  7. Helpful (1)

    Case Manager Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Claims Case Manager in Natick, MA
    Former Employee - Associate Claims Case Manager in Natick, MA

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    If you are a good employee, there will be growth. Good benefits.

    Cons

    I had way too many cases on my desk so I could not provide great customer service to everyone. I was frustrated.

    Advice to Management

    I had spoken to management at 2 different times about my caseload and nothing was done. So I quit.

  8. Nice People, Flawed IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people to work with and relatively modern computing for an insurance company

    Cons

    Dress code, bureaucracy, not for everyone: IT employees are a cost center for the company

    Advice to Management

    Adopt an innovation center and provide the tools to break down the walls of bureaucracy

  9. Helpful (1)

    Good company working to get better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Cincinnati, OH
    Current Employee - Claims Specialist in Cincinnati, OH

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Above average pay, good benefits, pension. 37.5 hour work weeks. My location has a gym with classes and a cafeteria. Systems are improving and the company seems to be making a major push in the tech department.

    Cons

    Internal postings are for show, candidates for roles are pre-determined, then postings to have the appearance that it is a fair competition. Company promotes the "promote from within" culture as well as promoting employees working for more than one side of the company, but fails to provide the training or allow employees the time to research and gain experience in different roles.

    Advice to Management

    Continue the focus on employee engagement and customer service but live up to your promise of allowing the employees to cross into different areas of the company.

  10. Helpful (1)

    commercial lines underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lines Underwriter in Portsmouth, NH
    Current Employee - Commercial Lines Underwriter in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Higher than average salaries compared to competitors.

    Cons

    They say their motto is to treat employees with dignity and respect, but they don't do what they say.

    Advice to Management

    Think outside the box please.

  11. Helpful (2)

    Good benefits and ok pay. People are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Seattle, WA
    Current Employee - Project Manager in Seattle, WA

    I have been working at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good benefits and ok pay. People are great.

    Cons

    Politics will drive career, not work.

    Advice to Management

    Honest communication from management to ground level is rare/non existent. People seem to take buzz words and process too seriously.

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