Liberty Mutual Insurance

www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated January 26, 2015
Updated January 26, 2015
1,236 Reviews
3.4
1,236 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
473 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Liberty Mutual Insurance full-time (less than an year)

    Pros

    great benefits , great hours, opportunity to advance

    Cons

    theres are no cons awesome company to work for

    Recommends
    Positive Outlook
  2.  

    No other insurance company can match them!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    Salary, development of their employees, recognition, upward mobility, and benefits. Vacation days can vary depending on years serviced but a new hire could start with 4 personal days and earn 1.5 days a month for 10 months out of the year. This gradually increases as you work there longer. As a CSR, you could start in the low to mid $30s a year for salary. After 5 years and 2 promotions in service I was at approx $48k. In sales my first year I made salary and bonuses totalling approx $65k. Their recognition programs are second to none!

    Cons

    If you work in a smaller town or are not willing to relocate upward mobility is minimal. As a service rep, you have little to no flexibility in your schedule in a local office unless you use vacation days or personal days. Heath insurance is expensive and has high deductibles however this is becoming the norm.

    Advice to ManagementAdvice

    Look around each year at our health insurances and consider changing once in a while to offer some more cost effective for you and your employees. This benefit alone has made a few people I know personally look for other jobs. Also, update your website for career postings to allow for easier searching for virtual or WFH jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Personal Lines Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Great flexibility, great opportunity for income. Young workplace, good place to start a sales career

    Cons

    Frequently changing pay plans. Low base salary after starting

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good internships

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Insurance Intern in Portsmouth, NH
    Former Employee - Commercial Insurance Intern in Portsmouth, NH

    I worked at Liberty Mutual Insurance

    Pros

    Supportive teams, upper level management is open to helping students explore options and connecting them with other people in the company, great benefits and pay

    Cons

    the building I worked in was very small and was not even a Liberty building so I sort of wished that I was somewhere else

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Ok in bursts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Pay, personal growth, helping people

    Cons

    Supervisors like to keep you on your toes by constantly changing the rules, then blaming you when you do things last week's way.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Charlotte, NC
    Current Employee - Assistant Vice President in Charlotte, NC

    I have been working at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Responsible company, reasonable compensation, good to executives

    Cons

    Top down management philosophy, use it or loose it vacation time

    Advice to ManagementAdvice

    Consider more incentives to employees

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great pay for industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Good progressive company. Leadership involves all levels of employees, dont have a lot of "lifers" that want young people to "know their place".

    Cons

    High claim volume, which is just kind of the nature of the work.

    Advice to ManagementAdvice

    Continue to encourage feedback from those who interact with customers.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very great internship, excellent place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Management in Boston, MA
    Former Employee - Product Management in Boston, MA

    I worked at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Provided a difficult project to all interns, unlike other large companies and firms, which keep interns busy with. Great hours, flexible time off.

    Cons

    Every department is quite large, so finding the right person who can get you data or help on a project can be difficult. Poorly organized data.

    Advice to ManagementAdvice

    Great onboarding.
    Maybe more events for interns.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Lead Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Financial Analyst in Boston, MA
    Current Employee - Lead Financial Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Liberty Mutual offers a competitive benefits and compensation package. The people are awesome to work with. The company is very flexible and offers the best work/life balance I have experienced at any company. There is also plenty of opportunities for one to grow their career.

    Cons

    I can not think of any cons at the moment.

    Recommends
    Positive Outlook
  11.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Liberty Mutual Insurance as a contractor (more than an year)

    Pros

    Awesome location, and building. Had great coworkers, and a good overall vibe to the office.

    Cons

    Growth was not able to happen, which is what led to me ultimately leaving of the company.

    Advice to ManagementAdvice

    Don't Outsource for so much jobs. Just hire everyone in the building to Liberty Mutual

    Recommends
    Neutral Outlook
    Approves of CEO

Liberty Mutual Insurance Photos

Work at Liberty Mutual Insurance? Share Your Experiences

Liberty Mutual Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.