Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated December 17, 2014
Updated December 17, 2014
1,190 Reviews
3.4
1,190 Reviews
Rating Trends

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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
448 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great comany, horrible department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Representative in Irving, TX
    Former Employee - Senior Claims Representative in Irving, TX

    I worked at Liberty Mutual Insurance full-time (more than an year)

    Pros

    The team environment was awesome, my manager was okay but it was obvious she was a new manager. Decent pay

    Cons

    Horrible work-life balance, would randomly tell you you have mandatory overtime without consideration of your home life. Stressful environment, their metrics are unattainable and ridiculous. Hard to be promoted from within or to move to a different department.

    Advice to ManagementAdvice

    Have a better work life balance and get better metrics

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Reasonable work/life balance options, competitive salary (pay-for-performance), many opportunities within the call center (grade levels) and within the company.

    Cons

    Difficult being micro-managed, however that is the part of the call center environment in general. The company itself is great.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    I like that we have to dress business formal actually. Feels professional. I like the managers. Good pay.

    Cons

    Nothing is too bad. I think the work hours are sometimes too long but that's expected.

    Advice to ManagementAdvice

    Nothing much.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Liberty Mutual Insurance

    Pros

    Great place to start your career

    Cons

    Depending on the project you are working on, work life balance can be quite different.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Assistant in New York, NY
    Current Employee - Legal Assistant in New York, NY

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Pay benefits flexible work schedule

    Cons

    None I can think of at this time

    Advice to ManagementAdvice

    Hire/promote from within the company more frequently

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Honest, fair & stable company to build a long career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Boston, MA
    Current Employee - Business Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Hard work rewarded & recognized regularly
    Collaborative team members
    Managers truly care about your development
    Strong work ethic shines

    Cons

    Team engagement
    Office culture not always exciting
    Business formal dress code

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist I in Irving, TX
    Current Employee - Claims Specialist I in Irving, TX

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    good benefits and opportunity for advancement

    Cons

    requires overtime and long hours

    Recommends
    No opinion of CEO
  9.  

    Disability Case Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Good company, good pay, a lot of potential growth

    Cons

    Overloaded with claims, over worked

  10.  

    Intern

    Former Employee - Intern
    Former Employee - Intern

    I worked at Liberty Mutual Insurance part-time (more than an year)

    Pros

    Decent pay and great atmosphere.

    Cons

    No real training for interns unlike the sales and service positions

    Advice to ManagementAdvice

    Not all sales people ( who have a record of making great sales) can be good leaders i.e managers.

  11.  

    Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Team Manager in Albany, NY
    Current Employee - Claims Team Manager in Albany, NY

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    We are transforming to a new bottom up management system that will make Liberty Mutual the place to work in the near future. Its already a great company but the skis the limit now !!!

    Cons

    We are in a transformation phase. We are struggling to keep up with the volume, asking ALOT of our employees (overtime) and seem to be short staffed.

    Advice to ManagementAdvice

    The management is doing the right thing with this current transformation. We will be in a good place in a years time.

    Recommends
    Positive Outlook
    Approves of CEO

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