Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
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Liberty Mutual Insurance Reviews

Updated September 12, 2014
Updated September 12, 2014
1,082 Reviews
3.3
1,082 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
392 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 70 reviews)

  • You are given a good amount of days off per year and good benefits (in 96 reviews)


Cons
  • The type of manager in your office will make or break your work-life balance (in 66 reviews)

  • Upper management is loosing more of their focus and support of front line employees (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was good place to work for 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  New Castle, PA
    Former Employee - Customer Service Representative in New Castle, PA

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Good pay and benefits package.

    Cons

    Long, late hours . Call center mentality, switching focus from customers to statistics.

    Advice to ManagementAdvice

    Stop weeding out the tenured reps. Rotate supervisors .

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    HR Intern, LOVE LOVE LOVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Intern  in  Boston, MA
    Current Employee - Human Resources Intern in Boston, MA

    I have been working at Liberty Mutual Insurance as an intern for less than a year

    Pros

    Strong attention to training, development, and education
    Amazing job mobility
    Fun, lively atmosphere/ people
    Major focus on employee engagement and treatment

    Cons

    There are no cons that I can think of

    Advice to ManagementAdvice

    Keep business casual attire

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very fun, fulfilling internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workers Compensation Claims  in  Philadelphia, PA
    Former Employee - Workers Compensation Claims in Philadelphia, PA

    I worked at Liberty Mutual Insurance as an intern for more than a year

    Pros

    The internship started with a two week training in Boston which was challenging and also very fun with lots of opportunity for social outings with coworkers.
    Internship duties were challenging and I was given a lot of responsibility.
    Liberty offered good seminar series, networking, and charity events with other interns.

    Cons

    Although I was given real responsibility, it was often not enough work and could get dull at times even when I reached out to do more. Office was also a bit understaffed so coworkers were stressed and overworked.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Life Changer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    A great company to work for!

    Cons

    Some areas have no advancement

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company, solid opportunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Special Projects  in  Boston, MA
    Former Employee - Director of Special Projects in Boston, MA

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Pay, Travel, People, Advancement opportunities.

    Cons

    Although there are some great senior managers, egos are large and you need to part of the in crowd.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Auto Claims Representative  in  Westborough, MA
    Former Employee - Inside Auto Claims Representative in Westborough, MA

    I worked at Liberty Mutual Insurance full-time for more than a year

    Pros

    room for advancement
    learn a lot about insurance

    Cons

    a lot of hours
    too much work for 1 person to handle

    Advice to ManagementAdvice

    Show more appreciation of the hard work employee's put in. Don't push for too much more.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Great so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst
    Current Employee - Business Systems Analyst

    I have been working at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Competitive pay and a strong "promote from within" culture.

    Cons

    Big company with a lot of inertia - it can be tough to create any impactful changes.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fantastic opportunity for members of the business analyst community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance full-time for less than a year

    Pros

    Dynamic team- Liberty Mutual is in the process of re-organizing personal insurance claims analytics, and along with that comes a ton of opportunities for projects with high exposure and impact. Any analyst will be met with challenges along the way, from data milling to model building. However, hard work always leads to high rewards, as salary and bonuses are second to none compared to other companies in the same industry

    Cons

    Somewhat strict business formal dress code.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Employer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Great people to work fo r

    Cons

    No free parking for employees

  11.  

    Things could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    I enjoyed the work I did, processing new business, renewals and policy changes. the people I worked with were great, benefits were good.

    Cons

    stressful environment, to much talking about what we need to do to get the work done, instead of just doing the work. did feel like was trusted to just get my job done, had to be time managed from the time you walk in the door, until you left for the day. including breaks and lunch. was harder to focus on just getting your work processed in a quality manner, instead you felt you better hurry up and complete a work item so you met your daily or hourly time standards.

    Advice to ManagementAdvice

    Acknowledge that people have a life outside of the office. Large percent of people want to do a great job and feel proud of their work. Don't feel like you have to stand over employees 24/7 with a time management tool on the computers to get a good product out the door

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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