Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com

Liberty Mutual Insurance Reviews

Updated December 15, 2014
Updated December 15, 2014
1,190 Reviews
3.4
1,190 Reviews
Rating Trends

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Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
448 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 85 reviews)

  • You are given a good amount of days off per year and good benefits (in 95 reviews)


Cons
  • Work/life balance can be a challenge but that's pretty much corporate America (in 78 reviews)

  • Senior Management is not aligned, compensation lacking for increases, no work-life balance (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Good Company, Poor Sr Mgmt Decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Great people to work with overall, tenure of employees and benefits

    Cons

    Senior Management is not aligned, compensation lacking for increases, no work-life balance

    Advice to ManagementAdvice

    Get aligned together and stop changing ideas so often...allow time for changes to take place.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Short staffing leads to poor results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bodily Injury Adjuster in Phoenix, AZ
    Current Employee - Bodily Injury Adjuster in Phoenix, AZ

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Pay was very good to start and raises were yearly based on your performance with clear objectives to meed. Even though some were nearly impossible to meet.

    Cons

    Never had sufficient staffing so OT was needed all the time Since so many claims centers are in the NE and mid west the offices closed many times due to weather which caused even greater call volume for the south and west offices.

    Advice to ManagementAdvice

    Get enough people hired to actually meet your objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Bank teller

    Former Employee - Senior Customer Claims Representative in Westborough, MA
    Former Employee - Senior Customer Claims Representative in Westborough, MA

    I worked at Liberty Mutual Insurance (more than 3 years)

    Pros

    It was a great opportunity

    Cons

    Didn't like my nazi manager, she
     sucked!

    Advice to ManagementAdvice

    Try to not always blame your employees

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Billing Representative in Portland, OR
    Current Employee - Medical Billing Representative in Portland, OR

    I have been working at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    37.5 hour work week
    Great Location
    Decent parking price
    PTO
    Nice office

    Cons

    Departments closing
    Fake Job posts
    Favoritism
    Not much else to say, great place to work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Liberty Mutual has given me more opportunity than I thought was possible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Boston, MA
    Current Employee - Recruiter in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    The work environment is very professional, but is starting to shift. The work is fast-paced, challenging and rewarded. Great place to work.

    Cons

    Office can sometimes be a little stuffy. Work can be stressful, especially when there are extreme weather conditions.

    Advice to ManagementAdvice

    Keep working on the rewards and recognition programs. When the work is stressful, be understanding and continue helping people get thru the long hours and difficult times.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Strong emphasis on development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    Managers see promotion as a win for the organization not a loss for their group.

    Cons

    Working to improve consistency of culture across offices outside of corporate headquarters.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Way to Start Your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Intern in Seattle, WA
    Current Employee - Human Resources Intern in Seattle, WA

    I have been working at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Liberty Mutual's Human Resource's Internship was highly valuable. You gain valuable insight into Liberty's HR functions and are exposed to the many differing functions. This internship pays well and leads to a strong career at Liberty.

    Cons

    At times, there was not ample work to do.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Producer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    I really like it, enjoyed it

    Cons

    I liked it, it was good

    Approves of CEO
  10.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in The Woodlands, TX
    Current Employee - Customer Service Representative in The Woodlands, TX

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Sales and customer service training, opportunities to grow, benefits and pay are good. There is a good work/life balance.

    Cons

    Answering phones all day with little face to face customer interaction. Breaks and lunch are on a timed schedule with little flexibility.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    What a satisfying experience! Highly recommend this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Intern in Dover, NH
    Current Employee - IT Intern in Dover, NH

    I have been working at Liberty Mutual Insurance as an intern (less than an year)

    Pros

    Extreme sense of belonging, supportive management, wonderful environment.

    Cons

    Big organization, slow project movement.

    Recommends
    Positive Outlook
    Approves of CEO

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