Liberty Mutual Insurance Reviews

Updated August 24, 2015
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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
27 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

55 Employee Reviews

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  1. Liberty Mutual

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Seattle, WA
    Current Employee - IT Analyst in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Liberty Mutual is a great place to start a career! The work life balance is great and there is great opportunity for growth. In terms of IT, there is new development as far as the eye can see.

    Cons

    For the vast majority of people, the work can be quite "mundane." There are a lot of interesting aspects to IT at an insurance company, but to get to the interesting work I feel like you have to be working for a while. Definitely feels like a sluggish, large corporation, but the company is responsive to feedback (even if it takes a while).

    Advice to Management

    Continue listening to the feedback of employees. Liberty Mutual has many attractive offerings, and the IT aspects of the insurance industry will only grow as the internet of things, drone technology, etc. develop.


  2. Analyst Development Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Seattle, WA
    Current Employee - Product Analyst in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    - Good place to start a career, develop your skills in a corporate setting - Excellent training, especially in technical skills - Some of the management is great and very caring - Office is pretty nice/good location in downtown seattle - 401k Matching is better than average - Fairly stable hours, you don't have to work more than 40 hours if you dont want to, but they also wont stop you from doing so with the workload - Recently introduced work flexibility (work from home one day a week)

    Cons

    - Misleading about rotations/placement after program; very little transparency with lots of corporate politics in the background - Extremely technical and overcomplicated work/processes - Very old and outdated work culture; they even adjust your desk size based on grade level...what decade are we in?! - Below average compensation and career progression - Benefits aren't very good (no transportation, healthcare is avg) - Mundane work, changes drastically by department although management says it doesn't

    Advice to Management

    If you want to attract and retain young talent, you need to create a progressive work environment.


  3. MBA Corporate Development Program Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Senior Business Consultant (MBA Corporate Development Program) in Seattle, WA
    Current Intern - Senior Business Consultant (MBA Corporate Development Program) in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    great work-life balance, friendly and helpful co-workers

    Cons

    Slow moving, somewhat lower quality talent


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A mixed bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Seattle, WA
    Former Intern - Anonymous Intern in Seattle, WA
    Doesn't Recommend

    I worked at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    Lib Mutual really wants you to feel like you to feel special, and make liberty mutual feel like a special, caring place. They take you on cruises, out to lunch constantly, and even to a conference in Boston. They have you go on a service excursion with your cohort. I met some great people, and most are extremely friendly.

    Cons

    How much you learn from this position, along with how fun it is and how challenging it is totally depends on the team your put into and your mentors/managers. In a cohort of some 10 interns, some had great experiences, and others had utterly terrible ones. The worst part about this internship was the inequality and lack of consistency in it. What was expected of some was not expected of others. The level of collaboration with some teams, was not at all expected at all in others. Some had managers working with them for hours every day, and others a few hours in a week. It left some feeling completely out in the cold. The placement, and quality of this internship felt almost like luck.

    Advice to Management

    MORE CONSISTENCY. Make sure all managers and mentors are held to the same standard, and are on the same page concerning what is to be expected from them. And lastly, make sure the managers are held responsible for their actions, and the standards they set.


  6. Attorney Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Professional work environment. Excellent support staff and resources. Great facilities. I enjoyed the professional yet relaxed work environment.

    Cons

    A little too many levels of structure for information to flow freely. Not as much room for advancement within corporate structure.

    Advice to Management

    I would hire a larger number of younger attorneys to even out the work flow. Management should try to expand opportunities for younger attorneys.


  7. Product Development Management Program -- Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Seattle, WA
    Former Intern - Anonymous Intern in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance as an intern

    Pros

    It provides you great work experience at a reputable firm. The mentor program and friendly co-workers make it easy to become acclimated to the 9 to 5. They also provide you with a meaningful project to work on rather than giving you grunt work.

    Cons

    Insurance is the most boring business out there and the work is redundant. The company culture is one of risk aversion, naturally. Some people may see that as a positive, but I found it limiting.

    Advice to Management

    Keep on keeping on, you have a strong internship program and have nabbed some good recruits from it.


  8. Has it really been 17 years?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Business Systems in Seattle, WA
    Current Employee - Manager, Business Systems in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Company with global reach. Consistent financial results backed by continual acquisition of moderately performing companies. Commitment to advance employees quickly via corporate development program.

    Cons

    Lack of true accountability or performance management at front line manager level. Commitment to advance employees quickly via corporate development program. Leaders don't stay in a position long enough to make meaningful change. Decisions to remove differentiating compensation package features, such as company-sponsored commuter passes, and reductions in 401k. Provides greater benefits to newly hired than tenured staff.

    Advice to Management

    Look beyond the financial results. It is easy to set a target of x premium or y ptoi based on the momentum the organization has. Look deeper at how those results are being obtained.....you are reaping the benefit of more value out of fewer employees....really, over a billion dollars in net income year over year, and paultry return to the people who delivered it?


  9. Look elsewhere for advancement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Seattle, WA
    Former Employee - Executive Assistant in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Lovely office environment. Ability to negotiate salary and FTO when hired. Dress code now allows business casual wear.

    Cons

    Continuous reduction in pay and benefits. Difficult to advance. Old school hierarchy. Most positions have a poor work/life balance.

    Advice to Management

    Share the financial gains with all employees. Provode more educational and career advancement opportunities. Provide better training to managers.


  10. Helpful (1)

    Terrible Management, High Turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Seattle, WA
    Current Employee - Senior Analyst in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Decent place to start out if you're not interested in moving up. Lots of openings in Boston. Has a pension plan but doesn't amount to much and has a long vesting period.

    Cons

    High turnover, poor senior management decisions, lack of ownership. Culture in certain groups like state management is terrible. Cutthroat environment and plenty of backstabbing. Management has no clue what's going on. Terrible work-life balance.

    Advice to Management

    Promote the right people and stop letting good talent leave.


  11. Human Resources Talent Enterprises

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Seattle, WA
    Former Contractor - Anonymous Contractor in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance as a contractor

    Pros

    Benefits and total rewards package

    Cons

    No opportunities in the Pacific Northwest. Leadership shuffles internal talent from one position to another and outside talent isn't a consideration. The PN office is not aligned with Corporate HR or Talent Acquisition- makes it impossible to move the needle with the amount of layers in the Boston Office. HR Leadership is shaky. I would not recommend a friend or family member to work in HR or Recruiting in this organization.

    Advice to Management

    HR and Talent Enterprises is viewed as an administrative resource versus a business partner.



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