Liberty Mutual Insurance Reviews

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4.9
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Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
4 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

9 Employee Reviews

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  1. Working at Liberty Mutual is a wonderful carrier making making company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Weston, MA
    Former Employee - Senior Customer Service Representative in Weston, MA

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent carrier build company. Nice move up opportunity for future. Good benefit for medical and retirement plan. On and above it is very good environment for employee to work with very caring and helping people.

    Cons

    Most challenges are to deal with angry customers with calm voice on phone. Insurance claims department had all frustrated people's call to handle.


  2. Overview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Analyst in Weston, MA
    Former Employee - Contract Analyst in Weston, MA

    I worked at Liberty Mutual Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company with great benefits and salary

    Cons

    Not much room for advancement

    Advice to Management

    Have more career opportunities for employees


  3. Helpful (2)

    My Liberty Mutual experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Case Manager III in Weston, MA
    Former Employee - Claims Case Manager III in Weston, MA

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A good company to work for, good compensation & benefits & a good group of people. The office building is convenient to 95 & The Mass Pike.

    Cons

    Management was too concerned about "the numbers" and not the hard work & dedication of many of it's employees. There were no department or company parties to boost morale.

    Advice to Management

    More individual recognition, more employee awards, more internal gatherings & boost morale...


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  5. Helpful (1)

    Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Weston, MA
    Current Employee - Director in Weston, MA

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, compensation, growing, flexible time off, smart people

    Cons

    Only small circle of people who are promoted


  6. Helpful (1)

    Underwriting Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Underwriting Intern in Weston, MA
    Former Intern - Underwriting Intern in Weston, MA

    I worked at Liberty Mutual Insurance as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Congenial environment, continuous training, exposure to various jobs within business unit, opportunity for organic growth.

    Cons

    Cubicles - lack of open environment in some divisions

    Advice to Management

    Promote a more open office environment.


  7. Helpful (1)

    Group Market Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Weston, MA
    Former Employee - Underwriter in Weston, MA

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The atmosphere was very friendly and supportive. I began as an associate underwriter and was given extensive training on general underwriting principles as well as company practice and systems. Due to the relatively small size of the department it was possible to directly interact with senior management regularly. The underwriters have an assorted work history which allows for interesting collaboration and ideas when attempting to solve problems. The work and clientele are diverse which allows the underwriter to learn about many different industries and occupations. The salary is very competitive compared to many other companies in the same industry. The company also has opportunities for employees to gain certifications and qualifications such as the CPCU which are paid for by the employer. The hours are very flexible during the off season though it is expected that the necessary hours are worked to complete tasks during heavy periods of work.

    Cons

    The opportunity for growth was limited during my time there and there were very few opportunities to progress past a senior underwriter post. Compared to some of its publicly traded counterparts the bonuses were fairly low and tied to a performance rating system in which the rating received can sometimes seem arbitrary due to the vague performance guidelines. Promotions and awards can seem capricious as, again, performance is not tied to any specific metric but broadly defined categories. The internal relationship between other internal departments such as Sales and Actuarial can be contentious and adversarial instead of collaborative. The actuarial department in particular can be rigid and conservative in its methodology which is counter-productive to growth.

    Advice to Management

    No general comments to front line management, however the performance rating system should be revamped to take into account sales performance and volume of work at least as additional factors. Also, more investment is needed within the Group Market business to facilitate growth and provide more opportunities.


  8. Depends where you work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriting Assistant in Weston, MA
    Current Employee - Senior Underwriting Assistant in Weston, MA

    I have been working at Liberty Mutual Insurance

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The UA position is a great place to start building an insurance career. I've been in Property Underwriting for several years and I'm still learning new things. Can possibly lead into Underwriter position if that is desired. Liberty offers good benefits and good pay.

    Cons

    Management in my region needs help. They are hands off and don't communicate with their employees much. There is no sense of team in my office.

    Advice to Management

    Get to know your employees. Act like you care about them. Deal with personnel issues up front instead of letting them grow to be extreme problems.


  9. Good Culture but Dead-end

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager II in Weston, MA
    Current Employee - Case Manager II in Weston, MA

    I have been working at Liberty Mutual Insurance

    No opinion of CEO
    No opinion of CEO

    Pros

    It is a very nice work life balance here, but it really depends where you are. Sales seems to be a pretty good gig, but in claims where i was there really was very little opportunity for advancement, altough the starting pay was decent for a recent grad. You will need to put in at least 2-3 years in claims before consideration in other departments.

    Cons

    Can be boring, stifling, a bit stuffy and old fashioned at times. Be careful because it is easy to get comfortable and slip into mediocrity which is certainly tolerated.

    Advice to Management

    Overall management seems like good people although i did not have much interaction. They should do more in terms of team building and career development for those who are inerested in advancing.


  10. Helpful (1)

    Dedicated employees but youth movement under way; Change is constant.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Weston, MA
    Former Employee - Data Analyst in Weston, MA

    I worked at Liberty Mutual Insurance

    Approves of CEO
    Approves of CEO

    Pros

    The senior management team is relatively young but very bright and aggressive. They have a philosophy of taking no prisoners - live up to my expectations, unreasonable or not, or be fired. Liberty is full of good-hearted people. Many unhappy employees stay with the company because of their relationships with coworkers. Pay is satisfactory; you won't get rich unless you are in senior management. Benefits are satisfactory. For a long time, the company seemed to be a stable and secure employer; then they laid me off after 20 years.

    Cons

    Due to the highly competitive nature of the industry, change is constant. Expect a major reorganization or acquisition every few years. The company has continually shifted costs of benefits (such as health insurance) to employees. There is a social class structure; managers often look down on staff, and professional workers often look down on admin staff. The recent layoffs appear to be disproportionately eliminating older, more experienced employees.

    Advice to Management

    Be loyal to long-term employees. Recognize the commitment and dedication reflected in their many years of service.



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