Pros

LIberty has transformed itself from a relatively sleepy, old-line mutual insurance company to a more professional, agressive, and profitable organization. It has done that over a period of about 10 years as opposed to trying to do it overnight. It has been a combination of people, process, market and technology investment that has been methodical and well thought out. There wasn't necessarily a grand plan or schema to get there, just solid strategies and people empowered and accountable to make it happen.

Further, the company is committed to the customer, employee, and the communities in which it operates. A class operation.

Cons

There are still changes in mindset within the organization. Higher pressure to deliver results and improve operational efficiences is forcing the company to make trade-offs and decisions that they have been previously unwilling or unable to make. This has caused the organization heartburn. Also, for those not located in Boston, you are often left out of the loop. Very much a centralized decision making organization.

Advice to Senior Management

a