Liberty Mutual Reviews
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Pros
LIberty has transformed itself from a relatively sleepy, old-line mutual insurance company to a more professional, agressive, and profitable organization. It has done that over a period of about 10 years as opposed to trying to do it overnight. It has been a combination of people, process, market and technology investment that has been methodical and well thought out. There wasn't necessarily a grand plan or schema to get there, just solid strategies and people empowered and accountable to make it happen.
Further, the company is committed to the customer, employee, and the communities in which it operates. A class operation.Cons
There are still changes in mindset within the organization. Higher pressure to deliver results and improve operational efficiences is forcing the company to make trade-offs and decisions that they have been previously unwilling or unable to make. This has caused the organization heartburn. Also, for those not located in Boston, you are often left out of the loop. Very much a centralized decision making organization.
Advice to Senior Management
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Anonymous:
“Hierarchical, but treat employees well”
Nov 16, 2009
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Sales Representative:
“Interesting”
Nov 12, 2009
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Sales Representative:
“If it isn't broke, don't fix it!”
Oct 30, 2009
1 found helpful
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Personal Sales Representative in San Antonio, TX:
“Liberty is a great company.”
Oct 28, 2009
1 found helpful
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Sales Representative in Wayne, PA:
“Confidence Crook”
Oct 15, 2009
2 found helpful
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Sales Representative in Tampa, FL:
“Don't believe the hype !”
Oct 4, 2009
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DRC Sales Representative in Heathrow, FL:
“Pay can be very good but I question some of their "call quality" scoring”
Sep 20, 2009
1 found helpful
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Anonymous:
“Great place to work!”
Sep 15, 2009
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Manager in New Castle, PA:
“Great financial performance in a down economy.”
Aug 24, 2009