Liberty Travel Reviews

Pros

Great way to travel on the cheap, lots of opportunities for travel!! Even give you a week in addition to 2 weeks vacation for work related travel

Cons

Pay is poor and is the same whether you live in NYC or in the back woods of CT, this can be frustrating. There is the opportunity to make good money but you have to know the industry a bit.

Advice to Senior Management

Communicate with your team. I understand how promotions work but a good sales person doesn't always make a good manager.

Pros

Travel Perks
Young Company Culture- People can be fun
Learning about destinations and travel
Helping plan people's dream vacations

Cons

Extremely high stress
Overwhelmed with too many tasks
computer systems are slow and can be complex
competition in travel industry is fierce
Very low pay- the commission structure only works for the few and far between
High turnover- the staff is like a revolving door
Dying Industry- continuous defeat by the internet
Micro-Managed

Advice to Senior Management

Stop focusing on vacation packages that can be found everywhere and find an actual niche

Pros

You can make $$ if you have a strong repeat clientele
They offer an extra week of FAM time for company/industry trips

Cons

Fighting for your job every 30 days
have to wear a uniform
Branch Managers are asked to do some many reports, meetings, and projections for the future there is no time for them to help agents
Upper Management has no solid direction that they keep changing everything all the time that no one is exactly what the new policy is at any given moment.
It is no longer friendly competition between agents and offices, it is very cut throat
Managers need to direct and lead agents and at the same time be in competition with them.
Upper management is no unprofessional that you never knew who was going to be attacked in each meeting and for what reason. It was a don't do what I do but do what I say company.

I could go on and on and on........

Advice to Senior Management

Sometimes what worked in Australia and Europe doesn't always work here in the US. Firing everyone that worked at Liberty for years and then scrambling later to replace those people with unqualified people is not a wise business decision and definitely not a way to gain confidence in the company from employees and clients. Bad, Bad Move.

Pros

Decent Comraderie, buzz nights give you a chance to meet industry partners and colleagues
from other stores. Some travel benefits available.

Cons

Very stressful work environment- Too many reports,finance and accounting for agents to focus
on selling trips and client satisfaction.
Team Leader's goal is almost as high as an agents- not a very good way to motivate a staff to
do their best. Really just a cheap way to pay agents less.
No lead distribution system- come up with a system that is fair and benefits everyone and discourages lead hogs. The person who sits by the door and greets the client quickest is not necessarily the best salesperson.
No support staff in the branch.

Advice to Senior Management

Listen to the employees. Reduce Team Leaders goal so agents do not have to compete against them for bookings. Train the managers to actually manage people and communicate, not just Themselves and budgets and finance. If you must have meetings for team leaders, have regional meetings that only require them to be out
of the store two days instead of the 4-5 day conferences out of the country.
If you are going to pay everyone the same, then treat everyone the same, regardless of personalities or how quickly financial things are grasped. Train Team leaders to appreciate the value of
each employee and what they have to offer so that they feel welcome.

Pros

Everyone makes 30,000 plus benefits. You do have the opportunity to make more money but the goals are set too high especailly for the person who does not have a sales background.

Cons

If you are right out of college you have alot of friends who may want to go on vacation. If you are older you may not have as many friends. It takes 3 yrs to have repeat clients. Instead of letting go those people who do not make their goals, review how they sell to a client and give them suggestions on how to close the sale.

Advice to Senior Management

Take into account how many transactions employees do along with the commission goal. If you have a good worker, who doesn't make mistakes, works well with others, but can't make their goals figure out why instead of letting that person go.

Pros

-you will learn a lot if you want about destinations, airlines, hotels, tours, etc.
-you might meet some good people and make friends

Cons

Too stressful, agents have to handle everything - calls, walk-ins, emails, financial jobs, side jobs. You will do sales, too much of computer stuff - working in 4 different systems. Managers contradict one another, 'trying to help'. No time for breaks, too much stress for a little money, - the worst experience ever, horrible. You are not a person, you are a number. You don't make money - you're out. Keep in mind - to make money, you have to mark up the prices that clients can check online themselves. As a result, clients hate you and you cannot sell anything ...

Pros

Can make really good money on your incentives. I'm not in a sales position but I still have incentives I can earn (This year I'm on track to earn well over my total package). They also have a good program for career progression and you can get promoted quite quickly which is a change over the last year (its no longer who you know, its what you contribute that matters).

Cons

Some of the people who I've worked with for the last 10 years ago haven't made the adjustment to the new leadership approach vs the old management style - they can be quite negative when it comes to change. The parking is bad and so is the cafe.

Pros

If your young, single and can devote every waking hour to your job than you will LOVE it. Great travel benefits, great opportunity to make good $$

Cons

You are merely a number, not a person, its all about the $$ and how the company can make more.
No family/work balance and beware, if your not buttering the bread then your out, they dont sugar coat a thing and trust me they dont lose sleep over it either.

Pros

employees are core of the company

Cons

communication from upper management unsatisfactory

Advice to Senior Management

none

Pros

the travel benefits used to be great
Love working with people, and I got the meet many great people.
Made lots of friends

Cons

No support for managers
very high goals
too much accounting and reports to take care of, can't focus on clients needs
customer service is gone

Advice to Senior Management

Replacing just about everyone in charge with Australians was terrible, managers have no support system anymore.
Train your area leaders before they are put in charge. My last two leaders were not approachable, no help at all.
Listen to the employees