Liberty Travel

  www.libertytravel.com
  www.libertytravel.com

Liberty Travel Reviews

Updated December 22, 2014
Updated December 22, 2014
91 Reviews
2.5
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Liberty Travel President Emma Jupp
Emma Jupp
36 Ratings

Review Highlights

Pros
  • The only thing is if you have great people in your office you can develop great relationships (in 7 reviews)

  • it is a cool job you learn a lot working here and a diverse company (in 3 reviews)


Cons
  • I would say the work life balance is the most negative factor about this company (in 6 reviews)

  • It would be nice if upper management would actually read the comments and start actually listening to your people (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Liberty Travel

    Pros

    Friends, family, life....the culture of FCUSA is amazing, I love coming to work every day and love the people I work with.

    Cons

    Nothing in particular, but every job has its challenges

    Advice to ManagementAdvice

    Keep being motivating, amazing and supportive

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Its all about the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Travel full-time (less than an year)

    Pros

    If you have a good boss, and a good team, the perks like company travel and company parties can be great. The hotel discounts are great for hotels though, if you sell enough rooms.

    Cons

    Its really tough to take advantage of the vacation time given. Little control over trip marketed.

    Advice to ManagementAdvice

    Allow stores to design their own marketing campaigns, while keeping some national promotions.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Horrible cattiness and too much gossip

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Travel

    Pros

    Travel benefits and some nice coworkers

    Cons

    Hours, pay, leadership, president, benefits, coworkers, commission structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Depends on your attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY

    I have been working at Liberty Travel full-time (more than an year)

    Pros

    Extensive two week training
    With the right location and attitude you can make a lot of commission
    Free Caribbean work trip within the first year of hire

    Cons

    If you get stuck in a weird area you might not make a lot of commission
    It can be hard to move up in the company
    Low base salary
    There are not as many travel perks as they initially make it seem there are and if you get access to them you probably wont have the vacation time to go anyway.

    Advice to ManagementAdvice

    If you have a policy, stick to it. Management operates within a lot of gray areas, giving preferential treatment to some while not extending the same opportunities to others.

    Approves of CEO
  6.  

    Brightness of Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Travel full-time

    Pros

    Great job for someone who is competitive and highly motivated. It is perfect if you want to advance in a career with a world renowned company. Great benefits and perks plus the ability to earn more money based on the more travel you book. Every supervisor I have spoken to asks where I want to go and what I want to accomplish and then discusses how to make it happen.

    Cons

    Not for someone looking to sit at a desk and just get by each day. You have to put in hard work and be dedicated to your team. If you are looking to go unnoticed you will be noticed for all the wrong things.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Do not waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY

    I have been working at Liberty Travel full-time (more than an year)

    Pros

    Some travel perks, benefits and in most locations nice coworkers

    Cons

    To many to list! Most important is a low salary and hard its hard to achieve good money on their commission structure.Then I would say upper management is a joke and most area leaders. All you do is get harrassed all day long about your sales, long hours and lots of stress that is definitely not worth the pay.The job will fit you if you have no life and don't need money.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant in Sicklerville, NJ
    Former Employee - Travel Consultant in Sicklerville, NJ

    I worked at Liberty Travel full-time (more than an year)

    Pros

    Travel customers are great to serve. Enjoyed helping customers plan their next getaway. There is a base salary.

    Cons

    Systems and product training is at corp. office but very short relative to the amount of info. needed to be proficient in working the overly complicated multiple systems and processes used to book even the most basic vaca. Training is more like high pressured quick turnaround info. dumping than a real training program to ensure system competency. Sales floor very competitive even with manager so no incentive for store manager to provide further in store training for new employees fresh from the "quick" corp office training. Commissions per booking minimal even on relatively high value bookings so overall take home monthly even with base is low.

    Advice to ManagementAdvice

    Invest in more robust (longer than 2 week) training at corp. or in store to reduce turnover. Eliminate outdated, multiple system processes to book. Eliminate incentive for store managers to compete with staff for sales.

    Doesn't Recommend
    No opinion of CEO
  9. 2 people found this helpful  

    Loved it until I hated it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Travel full-time

    Pros

    This is usually a fun job. Researching all different places to go and talking with people about their lives. It's busy and the day goes by super fast. There's always work to be done and growth opportunity. There are familiarization trips you can go on to learn different destinations and usually a fun group of people to work with.

    Cons

    For years you worked with the same people, but lately there is such high turnover that the people who are left are overwhelmed and the stores are always understaffed. You also never get a raise; so no matter how long you work there and how much $$ you bring the company, it's the same salary year after year.

    Advice to ManagementAdvice

    Give your employees a raise. Even if it's $.25 an hour. The amount of experienced agents build up over the years is irreplaceable. And to let it keep walking out the door to hire a new person who knows next to nothing except how to smile and listen doesn't do you much good. Customers are coming to us for experience and expertise.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Run for your life if offered a job here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Team Leader in New Brunswick, NJ
    Current Employee - Assistant Team Leader in New Brunswick, NJ

    I have been working at Liberty Travel full-time (more than 5 years)

    Pros

    My Co-workers are literally the best!

    Cons

    Salary, Long hours, no overtime, and senior management need training on how to motivate teams

    Advice to ManagementAdvice

    threatening staff is not motivating!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Not One Ounce Of Professionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent
    Former Employee - Travel Agent

    I worked at Liberty Travel full-time (more than 5 years)

    Pros

    Travel benefits provided by suppliers. Paid time off was decent.

    Cons

    There is no real opportunity to make money here. The threshold you need to hit to make the highest commission is one that's nearly impossible to hit because there are too many agents in the store for the amount of business coming in the door. There's a severe lack of focus on customer service here and it's evident by the dwindling number of returning customers. New hires are thrown into the job with sometimes little travel experience resulting in the customer knowing more than the agent. Buzz nights held after work, you're not paid to go but you are expected to be there. It's free booze at a bar where far too many people get smashed and then drive home.

    Advice to ManagementAdvice

    You need to focus on customer service because without the customer you have nothing. And promoting work events that involve drinking and ultimately driving is just irresponsible.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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