Life Alert Reviews

Updated July 10, 2015
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Isaac Shepher
19 Ratings

31 Employee Reviews

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  1. Emergency Dispatcher

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Life Alert

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Meaningful work. Get to help people.

    Cons

    Can be stressful dealing with emergencies

    Advice to Management

    Better benefits


  2. Helpful (1)

    Very disappointed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in El Segundo, CA
    Former Employee - Sales Representative in El Segundo, CA

    I worked at Life Alert (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much, if you can actually make a sale commissions are ok. However...so many cons...

    Cons

    Where do I start? If you are looking for a legitimate company, stay away! There is more than 1 queue, even though they swear not. One for hot brochure calls, one for affluent zip codes, one for poor areas, and then the customer service queue. If you are new, they give you a few weeks of good calls to hook you in and make a sale. Then they start to control your income by lowering you on the priority list. If you complain you can't close customer service calls they may throw you a bone, otherwise all you have to work with are old leads that other reps have been calling for two years, some are disconnected lines, or have passed away, or some client who lost their button. In other words a waste of time. When you do get paid they deduct for extra shipping charges, rent fees for your cubicle, or if the installer has to go an extra mile out of his zone. Unbelievable. So who actually makes money there, reps that are favored. Be prepared to earn under minimum wage if you work a full 40 to 50 hour week. Be prepared to sit for 8 hours without making a penny. Be prepared to be LIED to. If I could submit this review with no stars I would.

    Advice to Management

    Stop lying to new hires and stop promising 6 figure salaries like you do on Craigslist. If you are fortunate to hire a committed sales rep, treat them with the respect you demand for yourself.


  3. Helpful (3)

    Unethical sales environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Life Alert full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Make own hours. Casual dress. Product does what it says it does however competitors appear to be surpassing life alerts technology and price point.

    Cons

    Management is not forthcoming in distribution of leads. They claim leads are randomly distributed when they are obviously separated by affluent and impoverished zip codes nationwide. Computer generated leads are divided by those living in apartments vs houses and the city and state they reside in. Leads are distributed by favoritism rather than performance .Salespeople are required to handle customer service calls and are not financially compensated for it yet is is held against them in their sales quota.

    Advice to Management

    working in an open telemarketing room its apparent that some receive lay down after lay down calls while others receive calls largely from seniors on Medicare and Medicaid. The company would benefit from outside consulting team to straighten out an outdated sales model lingering from the 1980s. The company would profit further if the sales que was managed by an impartial outside source rather than those with a personal favoritism agenda.


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  5. Helpful (1)

    What a shame

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Life Alert full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I truly believe that the Life Alert product is the gold standard of the industry.

    Cons

    In 25 years I have never seen a company run this way. They are a mill simply churning through sales people. Worst two weeks of my sales career.


  6. Helpful (1)

    sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY

    I worked at Life Alert full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can come and go when needed

    Cons

    You are expected to call old lead cards over and over till you get someone on the phone. You rarely got call Ins, those are reserved for reps that are the management favorites. When you receive your pay check and you thought you were getting $800, they deduct everything, postage, $50 a week for the desk you use, UPS if they have to return to pick ups pkg etc.. you end up with so very little money. It's not worthwhile to work there, total waste of time and of a MTA card which you have to pay for.

    Advice to Management

    You only need 5 sales reps, stop forcing the other 20 reps to call old lead cards 100x a day. Stop promising people big money when they really won't be making anything. You use people and its just terrible. They have families who depend on them.


  7. Helpful (2)

    Not the worst job in the world.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Encino, CA
    Current Employee - Sales in Encino, CA

    I have been working at Life Alert

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Can make some decent money if you really grind. Come and go as you please. Open twelve hours a day. Casual dress. Decent atmosphere.

    Cons

    Very inventive at screwing you out of your commission. Spotty leads. Definite favortism. Pay for your desk. They obviously advertise to undesirable demographics.

    Advice to Management

    Your most valuable resource is your sales force. Listen to them and treat them better.


  8. Helpful (9)

    AWFUL EMPLOYER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Dispatcher in Encino, CA
    Current Employee - Emergency Dispatcher in Encino, CA

    I have been working at Life Alert full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Gratification knowing you do save lives and make a difference to some people in this world where your job truly matters to them. I work as a dispatcher.

    Cons

    Where do I begin? The pro above is the only decent thing I found of value at this job. The job itself is not hard or difficult by any means, its the people you work for that make the job a miserable hell hole. Micromanaging is rampant at this place. They are truly stuck in the 80's and treat their employees like slaves. A few years ago (5-8 as of this writing in 2015) they didn't even offer employees break times and lunch had to be taken at your desk while you still took calls. It took a full fledged lawsuit by a few employees who banded together for them to rectify this. They got sued for thousands of dollars and now you get two 10 minute break times and one 30 minute unpaid lunch time (which if you clock in even a minute over they deduct that time from your pay). They are petty and treat you awful. There are tons of calls on queue that come in at all hours of the day. Most are false alarms but some are actual emergencies that you will have to dispatch on. The monitors that display the queue throughout the dispatch center ding for every call that goes unanswered. This and the fact that you see the queue on your computer display as well is sufficient to let dispatcher know there are calls that need their attention. The managers, supervisors, and leads primary job is to scream at the top of their lungs every 20 seconds in a very threatening tone "calls are up" "everybody should be on a call" "if your not on a call get on a call" . This screaming is like a metaphorical whip to the back to the slaves picking cotton. They then proceed to walk up and down the aisles and go to every station "are you on a call" "can you grab that call" and they all do it. Its redudant and frustrating to hear one lead or supervisor scream and ten seconds later a different lead or supervisor scream the same thing over and over again all day. This results in a very hostile working environment that eats at you psychologically and makes you feel less confident about yourself and totaly worthless. They mostly promote from within people who have been working there for years and are used to this type of treatement so they conform to this behaviour without suggesting a change. They do not properly train these individuals on how to manage and communicate in a professional manner to their employees. This results in the same copy and pasted emails being sent out with grammatical errors, written in a threatning tone, and always end with "not complying to this email will result in disiplinary action including termination". Literally ever email threatens to fire you. And they literally send the same emails out every week. The health benefits are extremely expensive and you cannot afford them. It is a shame to see a company that works in the health field not take care of their employees health. You get 5 sick days after working there for a year but the kicker is to get paid sick days you have to have a doctors note. So the scenario is you can't afford the health care they offer, you get sick one day, you contemplate calling off work to mend yourself but you can't afford to miss out on a days pay, if you go to the doctor just to get a sick note you will have to pay almost the equivalent of that days pay to the clinic as a copayment just to get a note. So you end up going to work sick. The room has no windows or proper air circulation. So you get others sick and other people then go through the same decision making scenario you just went through. You dont have assigned workstations but rather rotate all the time from station to station. Every shift every day you will always sit at a different station shring germs. Your always cleaning up after the person behind you. They also take advantage of you by making you clean the countertops, microwave, tables, take out the trash and sweep the breakroom floor. Something not specified in their job description. Once a month they hand you a roll of paper towels and a spray and make you go around and clean every station in the dispatch center as well. There is no one you can submit a complaint to about a manager or supervisor. Discretion is non existent here. Human resources simply manages time clocks. Plain and simple steer away from this company if you can.

    Advice to Management

    Do a complete overhaul of all management and policies. Outsource a proper Human Resources team that knows how other companies operate and bring you up to date on all employee related issues.


  9. Helpful (4)

    Very Disappointing!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Fort Lauderdale, FL
    Current Employee - Sales Representative in Fort Lauderdale, FL

    I have been working at Life Alert full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Making your own hours and possibility of making good money-

    Cons

    Making your own hours is not true, if your not working 10 hour-6 days week you don't get "live calls". When you start, you are given OLD leads that you must call and convert them into deals. I feel that this company takes advantage of the elderly in so many ways. If they say no, "I'm not interested" stop calling, you have to be aggressive and almost put fear in these elderly people. they are harassed by repeated phone calls by different associates on a daily basics.

    Advice to Management

    Management should not date the employees its very unprofessional and not to mention, UNFAIR on who gets all the calls.Family members aren't allowed to work there so why do you allow this? they shouldn't be working in the same office.It causes too much tension for other employes. If Kathy is so good, try putting her in a different location, lets see how good she does.


  10. Helpful (3)

    Most dysfunctional place I've ever worked.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Encino, CA
    Former Employee - Administrative in Encino, CA

    I worked at Life Alert full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Lower level employees are genuinely nice.

    Cons

    Unethical, rude, no room to advance, dysfunctional. Employee benefits are minimal. If you call in sick you have to bring a doctor's note to prove you were actually sick. You can't use your sick pay unless you bring a note.

    Advice to Management

    Nothing. They're there to stay. You can't change that environment... Managers are the problem.


  11. Helpful (1)

    Pros did not outweigh the cons

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Life Alert

    Pros

    flexible schedule, work when you wanted to work,

    Cons

    commission only and you had to meet quota, tough at first because your given very old leads to work with, it seemed that if front staff liked you they would give you the instant incoming phone leads, so I thought it was unfair system, life alert life saving system was not the best system out there so I felt like I was having to mislead clients

    Advice to Management

    Have a fair system across the board for all employees, make it easier in the beginning to get started



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