LifeLine Ambulance Service

www.lifelineamb.com
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LifeLine Ambulance Service Reviews

Updated June 12, 2015
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Brian J. Connor
8 Ratings

18 Employee Reviews

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  1. Non Biased Review of Lifeline MA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT
    Former Employee - EMT

    I worked at LifeLine Ambulance Service full-time (More than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    - Will Hire with no Experience
    - All Available resources at your fingertips
    -Pay is SLIGHTLY higher than most private companies
    -If you fly under the radar and do your job, Your left alone
    -New trucks being bought and circulated into the field
    -Very flexible schedules
    -New technology utilized
    -Will get you the XP to move on to bigger and better opportunities if your not an idiot.

    Cons

    -The HR "Department" is struggling with workload,Requests, Communication, & issues
    -Reviews and Raises that were promised to many during hiring have yet to come (Some many months past)
    -Extremely Belittling middle management & Support staff (ie: Operations,Clinical, Mechanics, IT, )
    -A lot of folks seemed to have lost PTO and Sick time due to a recent & sudden policy change, some with Families who were working hard to earn after the new review process was announced (Got skipped over and told to wait until next review in a year, While select few complained and got it) Seems like Fuzzy math now with no real good way of knowing what you have earned other than an email request.
    -Company has decided to drop those with less seniority to 36 hours FT under the mask "Better for the employee"so when you get held over they don't have to pay overtime plus saving 4 hrs x hundreds of employees = Big Company savings.
    - "Its not what you know,but who you know" Advancement opportunities & Favoritism to completely inept unqualified base supervisors & Marketing "managers"
    -Overtime is now Favored to those working 36 hours, not those of us working 40 (Big company savings)
    - Lifeline is experiencing some growing pains being a young company and is unknowingly (or not) burning lots of Loyal hardworking employees in the process.

    Advice to Management

    We get it, Stirring the pot, new blood, Cheaper hiring pay...... We cant fault you for growing your American dream, But is it so bad to have Loyal long term employees? those who show up EVERY SHIFT, Don't complain and make you money? Guide and mentor newer EMT's?
    Every business model teaches you to keep your Customers and Employees #1 and in light of recent events or lack there of ; The opposite is happening. 1 Weeks pay Christmas bonus is null and void when you remove 4 Hrs x 52 weeks per (?) Employees 4 months later. Stepping stone or not, One might want to focus on investing in your HR Support/Training as you grow, as well as to realize there are a bunch of us who are/were Loyal, That shouldn't have been bunched into these mass policy changes.


  2. Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT Basic in North Hampton, NH
    Former Employee - EMT Basic in North Hampton, NH

    I worked at LifeLine Ambulance Service full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best reason to work there is that you get to meet so many great providers while your working. Sometimes you get to be a limo driver. Always extra shifts to pick up. Good learning experience for beginners. Especially if you work on a medic truck

    Cons

    Pay is terrible, management is God awful, they don't always have enough staff 98% of the time your doing basic transfers. The amount of hours you get a week for a full time EMT is 36. And as far as benefits go they don't really have any.

    Advice to Management

    They should really start caring about their employees. They have no idea how many rockstars they have. They should also think about the expiration dates of licensing of there employees.


  3. Flat line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT in Woburn, MA
    Current Employee - EMT in Woburn, MA

    I have been working at LifeLine Ambulance Service full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. There is nothing positive about the company. I am writing words to hit the minimum number of words i have to write.

    Cons

    Everything! ...... Pay, equipment, management, pt care, reviews/raises, promotions...this is the worst EMT company I've worked for.. Made a terrible mistake coming here.... Doesn't matter because where "a dime a dozen" anyways.

    Advice to Management

    Your terrible at what you do... Which is nothing. And middle management and base coordinators are ignorant dumb people. It's really stupid to promote just people you know personally, And it shows. Pay more to the EMTs... The bread and butter of the company. It's a slap in the face when chair car employees are getting paid more than EMTs. They have no special licenses or even CPR certifications. Most are or were cons.. And we had to go to school and pay 1000$ for our license and repay and recertify every two years which is expensive which you don't help us with. So my point is we are more qualified and have more stressful jobs and get paid less... Why? Open your eyes and show some respect!!


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  5. EMT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT in Concord, NH
    Current Employee - EMT in Concord, NH

    I have been working at LifeLine Ambulance Service

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    For the most part the staff you work with out of the stations are pretty good. WE care.
    Trucks are clean and have less than 200,000 on them (at least in NH)
    The big guy in charge of New Hampshire will run around for you and will listen to you

    Cons

    CORPORATE OFFICE

    CEO HIMSELF says on a regular basis that "EMTS are a dime a dozen" so you have to always be careful

    HR runs way to many departments himself and multiple states. So get ready for late night stalker calls and minimum pay.

    Advice to Management

    Start paying us right. I was hired at 10.50 FT with 36 hours a week and a raise promised when brand new wheelies are making 11.00 doesn't make sense. That was almost a year ago.

    How about listen to the people that are actually in the field and GET RID OF WMP

    ADVICE TO OTHERS
    Care plus might not look as good but they Actually care about their employees.


  6. Learnt a lot, took me on with no experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT Basic in Boston, MA
    Current Employee - EMT Basic in Boston, MA

    I have been working at LifeLine Ambulance Service

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Plenty of hours and weekly pay

    Cons

    No orientation, very little training or guidance

    Advice to Management

    Interview prospective employees more thoroughly and do drug screening


  7. Go elsewhere...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT Basic in Woburn, MA
    Current Employee - EMT Basic in Woburn, MA

    I have been working at LifeLine Ambulance Service full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They hire w/o experience. Schedules are super flexible, plenty of OT. That's about where it ends.
    Most coworkers are great and some of the dispatchers are awesome.

    Cons

    UNDERSTAFFED. Pay is average at best, full time is 36 hours? HR way too busy for you. CEO and management do not care about patients, they care about squeezing in as many calls as they can. No respect for your shift end, they will hold you 2+ hours several times a week. Trucks/equipment in complete disrepair. Often refuse lift assists/appropriate stretcher for bariatric patients. Reviews/raises completely non-existent. Mechanics just do not care about safety or mechanical issues with trucks.

    Advice to Management

    You could learn a lot from your staff if you'd listen. There's a reason 85% of your staff is less than 6 months old. Also, I'd say a solid 15-20 ambulances need to go to the junk yard. Sometimes I can't get over how bad some of the ambulances are. It's unbelievable.

    You're blind and irresponsible growth is starting catch up with you. Get it together.


  8. Great opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-B in Boston, MA
    Current Employee - EMT-B in Boston, MA

    I have been working at LifeLine Ambulance Service

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great coworkers and great to get the experience

    Cons

    Management and Hr needs replacement

    Advice to Management

    Treat employees like they matter


  9. Avoid this ambulance company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT Basic in Santa Ana, CA
    Former Employee - EMT Basic in Santa Ana, CA

    I worked at LifeLine Ambulance Service full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    $10.50 per hour - (minimum wage is around $9).

    Cons

    Disgusting cleanliness to stations (especially Santa Ana).
    Co-Workers that are not up to par and are incompetent.
    Poor quality of ambulances.
    Going into work and finding out you don't have a partner.
    Poor communication with dispatch.
    Poor training upon being hired. FTO's do not care to assist you in learning the process.
    Bad hours available for work.
    They give you terrible smelling uniforms upon hire.

    Advice to Management

    Hire EMT's that can actually do the job well and have the ability to exert a professional physical image as seen by it's outside clientele. Maybe hire employees WITHOUT pony tails?


  10. Horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT in Woburn, MA
    Former Employee - EMT in Woburn, MA

    I worked at LifeLine Ambulance Service full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible schedules, pay is ok at best. You get promised a base than constantly changed around.

    Cons

    HR department consists of only one guy named Joe. When you get reprimanded it isn't face to face or even written you get a telephone call. When they terminate your employment they call you out of the blue and refuse to tell you why your getting fired. Patient care reports are done on an Ipad which uses webmedic which isn't user friendly. Constantly being pushed to hurry up and do another call. Don't ever expect to get out on time. Not getting out on time is normal for ems however every other company scheduled you for 40 hours min than over time. They schedule 36 hours as full time shoo they can get for hours after your shift without paying over time. On Saturdays the hr suddenly becomes dispatch and when you swing by he's never wearing a uniform hrs just in a t shirt and pair of gym shorts. Employee morale is horrible and it becomes a cut throat environment. Shift coverage is sent out by email opposed to putting it up for bid on crew scheduler.

    Advice to Management

    Hire another person for human resources, use crew scheduler for shift bids, and bring back a normal 40 hours with progressive discipline with face to face in private counseling.


  11. Lifeline-Massachusetts

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LifeLine Ambulance Service

    Pros

    They do
    Not require experience. Most of the other EMTs and medics are pretty fun to work with

    Cons

    Basics are treated like crap. The company can't keep any paramedics and the management could care less about you, anything that happens is your fault and they don't care enough to listen to your story



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