Lifetouch Reviews

Updated August 30, 2015
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2.7
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Lifetouch Chairman and CEO Paul Harmel
Paul Harmel
201 Ratings

Pros
  • If you love working with kids and taking picture this is the job for you (in 18 reviews)

  • The Employee Stock Ownership Program keeps all employees motivated to insure the company does well (in 10 reviews)

Cons
  • Lots of wear and tear on your vehicle that could be better compensated for (in 13 reviews)

  • Very low pay - Management is struggling with technology changes - they need a better vision for the next phase of the company (in 20 reviews)

More Pros and Cons

486 Employee Reviews

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  1. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great place, excellent ESOP, easy product line

    Cons

    saturated market, small territory, lacking technology


  2. Customer service, call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Chesapeake, VA
    Current Employee - Administrative in Chesapeake, VA
    Recommends

    I have been working at Lifetouch part-time (More than 10 years)

    Pros

    Call center, data entry, phone skills, clerical, administrative

    Cons

    I wish they offered more overtime


  3. FUN JOB BUT STRICTLY COMMISSION / LONG HOURS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Lifetouch full-time

    Pros

    I loved working with the church families. The company had a beautiful set up and excellent equipment. Was proud to represent the company due to the quality photography experience the company had set into place for families and the priceless portraits we could provide. Very professional set up. Management and supervisors were excellent to work under in my region. Co-workers were wonderful, too. Probably because it takes a very positive, talented, upbeat type of person to do the job so that's who Lifetouch hires.

    Cons

    Pay was strictly commission. Hours were too long (11am-10pm or later). Often had to work six days per week. Hardly saw family and when payday came, it somehow wasn't worth it. Not when you can make more working across the street at your local gas station or grocers. Yes, sales takes talent and it's your job to sell big but there are certain aspects of the company's incentives, package and pricing system which strongly contributes to lower sales.

    Advice to Management

    Restructure your packages offering something more worthwhile for low income families who can't afford the specialty pieces. They're nearly half you're market but there's virtually no options. The low packages they might be able to afford provide them almost nothing. It's painful for them to part with even those lower prices yet walk away with so little. Give more customers reason to buy. I understand Lifetouch portraits are masterpieces and should be respected and valued as such. But the customers who took the time to participate who don't have the means for "fine art" in their budgets deserve to be respected and valued the same... if not more.


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  5. Helpful (1)

    Hard to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lifetouch full-time (More than 10 years)

    Pros

    PTO is flexible, not alot of questions are asked if you need time off. Great coworkers. The type of work is something you can grow to love. Opportunity to advance but almost impossible to get.

    Cons

    The place makes snap decisions, completely redesigns an area and the work flow every season. These snap decisions eliminate job positions without forewarning, so you are forced to learn how to do 3 jobs at once or take another less stable position elsewhere if one is available. This year they decided experienced employees would not receive the annual raise which was usually 5-30 cents. Instead, inexperienced new hires were given up to .75 cent raises. Last season experienced employees asked if pay could be raised to compare to other companies within the area, since many coworkers had left to seek better pay elsewhere, and this was the company's response? The quality of the product has been steadily getting worse over several years, employees are told to let things go that otherwise in the past would be fixed before it was sent out to the customer or the people who are 'fixing' it have never been actually been trained how to fix it. The excuse for taking shortcuts is 'the territory sent it messed up, they shouldn't have sent it in like that if they didn't want problems'. So we're producing less quality work and leadership collects a list of messed up jobs so they can turn around and complain to the territory/customers. It makes it so hard to take pride in the work we do, and it's embarrassing that a professional business would treat their customers this way. We the employees do not want to drive ourselves out of a job.

    Advice to Management

    To upper management: Open your eyes, get involved with the different areas of workflow. Speed of workflow should never compromise the quality. More is not always better. You have good hard working employees that want to see the place succeed and that want happy customers and they want to succeed as well, but you're driving them away. The place won't last if this continues.


  6. Photographer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Studio Photographer in Eden Prairie, MN
    Former Employee - Studio Photographer in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lifetouch (Less than a year)

    Pros

    It's a good stepping stone for beginning photographers to gain experience

    Cons

    It's a dead end job

    Advice to Management

    Don't throw your best employees here. You'll waste your time.


  7. Photographer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Photographer - School in Davenport, IA
    Former Employee - Photographer - School in Davenport, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lifetouch full-time (More than a year)

    Pros

    This was a very good match for my skills, because I'm very detail oriented. I liked being able to utilize my abilities and attention to detail at LifeTouch.

    Cons

    There were very early mornings, sometimes with a scheduled time at 4:15am.


  8. Helpful (1)

    Lifetouch school photographer

    Former Employee - Photographer in Tomball, TX
    Former Employee - Photographer in Tomball, TX

    I worked at Lifetouch full-time (Less than a year)

    Pros

    Paid for gas, driving hours, and toll expenses. Friendly group to work with and good teamwork environment. Usually flexible schedule besides peak season.

    Cons

    Inconsistent work hours. Very busy during school picture season, but very slow the rest of the time. Significant amount of driving time.

    Advice to Management

    When assigning work locations, use people who live closer to go to those schools. This would reduce driving costs for the compny and employee frustration. It would also reduce risk of traffic accidents while traveling to schools.


  9. Life touch sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good environment, good co workers, friendly staff

    Cons

    Not too much to say, all and all is great


  10. Helpful (1)

    Lower/middle management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Photography Operations Sales Manager in Eden Prairie, MN
    Current Employee - Photography Operations Sales Manager in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work with great people in churches. No two days are alike

    Cons

    Poor company decisions have lead to a drop in business. Not keeping up with the times when it comes to update equipment. Waste money where it shouldn't be spent and doesn't invest where it should be

    Advice to Management

    Ask your field managers their opinions about possible decisions prior to implementing them. Invest in your managers and photographers it will pay off in the long run


  11. Studio Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Studio Manager, Field Trainer, Marketing Coordinator in Cordova, TN
    Current Employee - Studio Manager, Field Trainer, Marketing Coordinator in Cordova, TN
    Approves of CEO

    I have been working at Lifetouch (More than 8 years)

    Pros

    Flexible, Fun, and Friendly work environment, room for creativity

    Cons

    No Room for Advancement, Stressful time restraint, very fast paced work environment



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