Lifetouch Reviews

Updated September 30, 2014
Updated September 30, 2014
330 Reviews
2.9
330 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lifetouch Chairman and CEO Paul Harmel
Paul Harmel
158 Ratings

Review Highlights

Pros
  • working with kids and families, getting to do what I love (photography) (in 18 reviews)

  • Employee Stock Ownership Program, the people you work with, and making memories that people will remember for a lifetime (in 10 reviews)


Cons
  • Lots of wear and tear on your vehicle that could be better compensated for (in 13 reviews)

  • Taking 5% from peoples already low pay in order to buy other companies instead of taking stock in their employees (in 19 reviews)

More Highlights

Employee Reviews

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  1.  

    Not terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lifetouch part-time for less than a year

    Pros

    Photography I love. Customers were nice

    Cons

    Everything else. Travel, pay, boss, schedule.

    Advice to ManagementAdvice

    Better pay

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Best job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photographer - School  in  Ebensburg, PA
    Current Employee - Photographer - School in Ebensburg, PA

    I have been working at Lifetouch full-time for more than a year

    Pros

    Doing what I love, great team, very supportive, good hours, opportunity to advance, ESOP, fun, working with kids, traveling and making memories for families

    Cons

    Paid unfairly for driving and wear on car, we need better salaries for the work we do, organization of our scheduled jobs

    Advice to ManagementAdvice

    We really should be compensated for the amount of wear we put on our vehicles.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    The McDonald's Drive-thru of Photography by desperate photographers seeking work from a large greedy corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photography Sales Specialist
    Former Employee - Photography Sales Specialist

    I worked at Lifetouch full-time for more than a year

    Pros

    I got to make people very happy by giving them the memorable photos that our lives are made of.

    Cons

    Slave labor by a large greedy corporation with disconnected management.

    Advice to ManagementAdvice

    Protecting the Employee Stock Options (ESOP) is important but stop losing sight that without the employees there would not be a company in the first place! Treat the Photography Sales Specialists better. You can start doing this by paying the actual government rate on mileage expenses, not half or less because all the other gas money comes out of our commissions. It's wrong of them to force the non-studio gear carriers even though we all carry a trunk full of equipment to be forced to claim an even lower percentage of mileage expenses than the studio equipment carriers. The regular PSS should be getting the government rate on mileage & the studio carriers should make even more than the government mileage rate. Stop lying to us all saying that we can claim the discrepancy mileage balance on our tax returns which we can't unless we drive more than 15K miles/year for work. We're tired of big promises & the disconnected reality management paints that results in being "nickle & dimed" out of every penny they can get away with not paying us fairly. If you want great talent stop treating us like slaves because it will greatly reduce the "turn & burn" (worker turnover). The territory, sales & studio managers have greedy egos & need more intelligence. They get their percentages coming & going on sales & number of sits. They're overloaded with work & half of the time book jobs without regard to how much the Photography Sales Specialists will actually make on 100% commission so the managers get their money either way but the photographers get the short end of the stick if a bad job was booked by the manager. I was driving working almost 70 hours/week making about $500/week which averaged out to about $10/hour & never knowing if I was going to make it home alive driving on the highway at the point of exhaustion. Management's schedules are horrible on the photographers. The preceding was mostly about the Church division. As for the School Division, paying $8/hour is slave labor for a highly skilled trade. Even at $10/hour it's insulting to any self-respecting pro photographer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    I love this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photographer  in  East Rochester, NY
    Current Employee - Photographer in East Rochester, NY

    I have been working at Lifetouch part-time for more than a year

    Pros

    You get to work with babies and children of all ages. Schedule is nice get home by 7. But you can sleep in a little since the studio doesn't open till 10. Management is very helpful.

    Cons

    Salary is kinda unfair considering the job we do. It's hard being a photographer. It's a rewarding job but I wish it was rewarding in our pay. Or if we could accept tip. That would be nice

    Advice to ManagementAdvice

    Keep up the good work. I know you try hard to make everyone happy and it's hard but I am a loyal employee and I appreciate my job.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    I was a lifer, till they pulled the plug.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    I have been working at Lifetouch full-time for more than 10 years

    Pros

    Employee Stock Ownership Program, the people you work with, and making memories that people will remember for a lifetime.

    Cons

    The seasonality of the business is not for everyone. They are in the process of shutting down our facility, here in KC which makes us wonder about the Yearbook side of the business as a whole. Seeing the lack of a plan during this closure has been a real eye opener. Feels like the finance guys said a plant consolidation would be fiscally responsible, so they moved forward with firing everyone, with NO plan or idea what it would take and cost. They are moving our one building operation to a three building operation in Loves Park, IL. How silly to have your products miles apart from each other!
    As far as pay goes, I always thought I was compensated fairly, until I started job searching. I am having no issue finding a job making more money at an entry level position. ESOP was the only thing that evens out being under-paid.

    Advice to ManagementAdvice

    Think before you act, and GFY.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Work, Work, Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photographer  in  Baltimore, MD
    Former Employee - Photographer in Baltimore, MD

    I worked at Lifetouch full-time for less than a year

    Pros

    I got to be a photographer, which I enjoyed.

    Cons

    It paid only $12 per hour, had next to no benefits, and I essentially had to be on-call six days per week from 6 a.m. to midnight. I only got my work assignments two to three days in advance, so it was almost impossible to have a personal life or plan anything (e.g., doctor appointments) outside of work. It also paid very below the market rate for mileage and I saw very little room for advancement. In addition, because of the low pay, I had to work 65-70 hours per week in order to make ends meet. Finally, all the photographers are laid off over the winter and summer when schools are not in session.

    Advice to ManagementAdvice

    Increase wages, pay more for car mileage, give assignments more in advance so employees can have a life outside of the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good for single, young people looking for a "just for right now" job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Photographer
    Former Employee - Lead Photographer

    I worked at Lifetouch full-time for more than 10 years

    Pros

    The great thing about Lifetouch is that there is never a dull moment. You get to go to a different location everyday and meet lots of people.

    Cons

    The hours can be pretty harsh due to the travel. You can be required to drive 1-2 hours (one way, and sometimes more) away, and to be there by 6:30-7 am. There is no lodging provided. Also, the pay is comparable to a grocery store checkout clerk, even after many years of service and/or company awards.

    Advice to ManagementAdvice

    Treat photographers better, they ARE the business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Unrealistic and exploitative of thier employess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photographer  in  Rockville, CT
    Former Employee - Photographer in Rockville, CT

    I worked at Lifetouch full-time for less than a year

    Pros

    Exciting at first
    The kids were fun to work with.

    Cons

    Number 1. I showed up to every every site at 5:44 AM

    NUMBER 2. 2 days in a row my master photographer was late.

    Number 3. A supervisor came and some how made me feel it was my fault he was late. In front of me told the late employee he going to win awards. Degraded me and built the tardy employee up.

    Number 4. Photographer brag to me how company offered him a company car when his car broke down. Afet driving town to town in which my vehicle broke down and received no such offer.

    Number 5. He told me the company offered him a hotel for the NY school and nothing was offered to me. They scheduled me 3 hours away and made no such offer to me until I brought the subject up. They then told me I was suppose to make a request, by then it was too late. Theye expected me to drive back and fourth to NY and Connecticut the 2 days.

    number 6. Late employee unprofessionally flirted with the school secretary to the point she was uncomfortable in the end. There was a lot of flirtation between tardy photographer and an in school secretary..

    Number 7 Late and unprofessional photographer was treated like a star quarterback or something.

    This one photo shoot day was the exact reason I quit.

    Advice to ManagementAdvice

    What can I say?

    Doesn't Recommend
    Negative Outlook
  10.  

    Job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Muncie, IN
    Former Employee - Anonymous Employee in Muncie, IN

    I worked at Lifetouch full-time for more than 3 years

    Pros

    I liked the people that I worked with, we had set hours during the season we worked, overtime paid time and a half, we got a pay increase every year. I loved working for this company the first year and each year after that I enjoyed it less and less.

    Cons

    Lots of new people came in the last couple years to try to make the company better, but they refused to listen to employees opinions. They took away vacation hours and only gave us allotted PTO for half the year at a time. I personally did more than my share of work and never felt appreciated and felt overworked because I could do a better job than other employees. It was a seasonal job, you only worked 6 or so months our of the year unless you got a higher position. When I first worked there the unemployment benefits I received were fantastic and it declined each year. Management didn't care about the employees and only seemed to care about numbers. People who worked hard, was made to work harder and those that didn't do their fair share still got paid the same as everyone else and was never reprimanded.

    Advice to ManagementAdvice

    Appreciate the employees who do more than their share. They will quit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    to many managers. photographers dont get enough credit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photographer  in  South Plainfield, NJ
    Former Employee - Photographer in South Plainfield, NJ

    I worked at Lifetouch part-time for more than 3 years

    Pros

    great way to learn how to be a portrait photographer. learn how to work under pressure

    Cons

    driving dead end job. management is out of touch with the people that make the business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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